Organisational Behaviour Group Report

Organisational Behaviour
Group Report

EXECUTIVE SUMMARY
The current research report offers an evaluation and discussion of the ways in which
the culture of the firm influences the success and performance of the firm. The present study
has discussed varied theories along with the models in connection with the leadership as well
as organizational culture which assists in effective communication as well as inspiration for
the workers to work better. The influence of both the topics that leadership and organizational
culture on the success of the British Airways has been analysed through carrying out primary
and secondary study. The primary study was undertaken on the 20 workers of the company
with the help of survey through questionnaire method. Further, the findings of both the
studies suggested that the employees’ organizational culture and leadership at British
Airways is exceptional, however it needs to be enhanced for enhanced results.

CONTENTS
INTRODUCTION......................................................................................................................1
TOPIC – 1 (LEADERSHIP)......................................................................................................1
Leadership..............................................................................................................................1
Daniel Goleman’s leadership styles.......................................................................................1
TOPIC – 2 (ORGANIZATIONAL CULTURE).......................................................................2
Organizational culture............................................................................................................2
Edgar Schein Model of Organization Culture........................................................................2
PRIMARY RESEARCH, FIDINGS & DISCUSSIONS...........................................................3
Primary research by conducting survey.................................................................................3
Presentation of findings of the outcomes of survey...............................................................4
Discussion of the findings......................................................................................................5
CONCLUSION..........................................................................................................................6
RECOMMENDATIONS...........................................................................................................6
REFERENCES...........................................................................................................................8
APPENDIX................................................................................................................................9
Questionnaire..........................................................................................................................9

INTRODUCTION
In order to accomplish the main aim and targets, almost every business corporation
takes into account their own culture. Similar to this, British Airways has also industrialized a
culture for the needs of the company and its workers which might influence the functioning
each and every one. One of the most integral sub-sections of a culture is making sure
effective communication among all the members of the firm. Further, in terms of the firm,
workers along with their conduct are majorly based on the leadership theories and culture
plus policies being set by the firm (Hartnell, Ou and Kinicki, 2017). Considering this, the
main present study will be going to elaborate varied theories and models concerning to
leadership and organizational culture which supports in operative interaction and enhancing
the performance of the workers. Moreover, the study will also focus on the influence of the
culture on the organizational success through carrying out investigation of academic
literatures and primary research.
TOPIC – 1 (LEADERSHIP)
Leadership
Focusing in relation with leadership, it is being defined as a capability of an
individual or group of people that impacts as well as provides direction to the followers or
any other member of the firm. It also consists of making sound and many a times taking
complex decisions and articulating a clear vision, setting an objective and offering followers
a right knowledge and approaches essential for attaining those objectives. Moreover,
leadership plays a vital role in the management function by helping in directing the resources
of the firm for improved effectiveness and the attainment of the objectives (Martin and Frost,
2016). Effective leaders are those which offer clarity of purpose, motivate the workers and
direct the firm to realize its final objectives.
Daniel Goleman’s leadership styles
Daniel Goleman who is a leading authority on emotional intelligence has determined
six effective leadership styles which can support the firm in attaining higher level of success
and growth and these are as follows:
 Commanding leadership style – In this type of leadership, the leaders have all the
control and make tight decisions. It follows the notion “Do it because I said so”. This
type of leadership is effective in case of teams which are low in skills.
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