Organisational Theory and Practice: Evaluating Leadership Styles and Impact on Performance of British Airways

Organisational Theory
and Practice

Contents
INTRODUCTION ..........................................................................................................................4
Issues faced by British Airways...................................................................................................4
TASK A...........................................................................................................................................5
Evaluating the effectiveness of leadership styles undertaken by CEO of British Airways ........5
TASK B...........................................................................................................................................6
Assessing the current culture and structure of organisation in order to evaluate the impact of
CEO for achieving high performance..........................................................................................6
TASK C ..........................................................................................................................................8
Explanation of entrepreneurial strategy and corporate governance policies for enhancing
organisational effectiveness and performance ............................................................................8
TASK D...........................................................................................................................................8
Examining the effect of power, influence and conflict resolution in managing a change...........8
TASK E ...........................................................................................................................................9
Ascertaining varied types of motivational strategies undertaken by CEO of chosen
organisation .................................................................................................................................9
TASK F..........................................................................................................................................10
Appropriate corporate example and literature for justifying the research.................................10
TASK G.........................................................................................................................................11
Suggestions and recommendations for improving organisational performance........................11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Organisational theory can be described as a sociology study of organisational operations
and structure in order to analyse employee productivity and their actions at the workplace
(Alcázar Cruz, 2020). It is imperative for organisational managers to evaluate organisation
theories which in turn helps them to having a problem-solving approach, maximize efficiency
level of employees and meet stakeholder's expectations. Its ascertainment is necessary for
establishments as it helps to understand the interdependency of varied forces in business
parlance. It majorly summarises the relationship between differential concepts such as
management styles, motivating theory, structure and culture of an organisation. In order to better
understand the varied concepts relates to organisational theory, British Airways is taken into
consideration. British Airways is an UK based airline company and is considered as a second
largest carrier in United Kingdom. It was established in 1919 and has its headquarters at London,
United Kingdom.
This project highlights the leadership styles undertaken by CEO of chosen organisation.
It also delves into interrelationship among organisational functions in order to accomplish higher
performance. This project also demonstrate the knowledge of motivational theories and their
influence on employees in organisational context. It also throws the light on the different models
that are need to be undertaken by organisational managers for analysing power, conflict and
group dynamics.
Issues faced by British Airways
British Airways are facing numerous issues due to hit of global pandemic. This has
decreased the revenue generation streams due to strict corona guidelines. It is facing conflicts
with UK government as well as their employees. Personnel of British Airways have described
their company culture as toxic as they have notifies 12000 redundancies form their establishment
(Leggett., 2020). they are also cutting the salaries of their cabin crew as it has very large staff
and they do not have enough funds for paying them as many of their flights got disrupted due to
global pandemic. Even government is not coming forward for their help leads to deterioration of
brand.

TASK A
Evaluating the effectiveness of leadership styles undertaken by CEO of British Airways
Leadership or managerial style can be described as characteristics or behaviours which
help in directing, inspiring and managing the workforce in an efficient manner (Banks, Woznyj
and Mansfield, 2021). For better understanding of managerial practices or styles adopted by
CEO, Sean Doyle in accordance with British Airways, Goleman leadership style is taken into
consideration.
Leadership styles which are defined by Goleman are basically framed on the principle of
emotional intelligence. It suggests that leaders should be able to understand the emotions of their
employees in order to influence them for achieving desired goals (Birken and Nilsen, 2018). His
leadership theory in relevance with British Airways are as follows:
 Affiliative leadership style- This leadership style is concerned with solving varied
conflicts and make harmony among them (Bok, 2020). Major objective of this
leadership style is to make feel employees valued and satisfied. Under this leadership
style, leaders tries to make positive relationship among team members and management.
This leadership style has been followed by Sean Doyle for providing their employees an
emotional support and prioritize their benefits.
 Democratic leadership style- Under this style, contributions of employees are praised
and they also have been asked by their superiors to participate in decision-making
process. Sean Doyle has implemented this leadership style in order to have assurance that
their employees are engaged in work and giving their full potential.
 Commanding leadership style- This leadership style suggests that superior or manager
only give order to complete the given task and employees have to do without making any
complaint or questions. This leadership style is adopted by Sean Doyle at the time of
covid pandemic as they have to transform their operations in an effective manner for
meeting the protocols framed by government.
 Pacesetting leadership style- Under this leadership style, managers provide enough scope
to their team members to perform accordingly and keep as check on their performance on
the basis of weekly, monthly or annual reports (Buys, 2021). This is closely concerned
with quality work and excellent results. This can be adopted by Sean Doyle while
working with a competent team with high level of abilities.