Job Satisfaction and Job Commitment

Running Head: Organisational Behaviour
Organizational
Behaviour
Essay
System04104
5/3/2019

Organisational Behaviour
1
Job Satisfaction and Job Commitment
Job satisfaction is a positive emotional state that gives happiness to employees when
employee promoted or gets a hike in salary. However, job commitment is a psychological
attachment of employees to the organisation (Gunlu, Aksarayli, & Şahin Perçin, 2010). Job
satisfaction is a set of factors that provides positive or negative feelings or satisfaction to
employees and it depends on what employees perceive from their work. A positive
satisfaction is always helpful in organisational performance, while negative job satisfaction
resulted in high absenteeism, high employee turnover, and low commitment of employees in
the organisation. Job satisfaction and job commitment are positively correlated with each
other. It means positive job satisfaction leads to a high level of job commitment in
employees, while a negative job satisfaction leads to the low level of employee commitment
in any organisation (Ferrary, 2015).
Motivation factors have a wide impact on job satisfaction. Motivation helps the
employees to stick with the organisation and it also enhances job satisfaction. Motivation is
positively correlated with job satisfaction and performance. According to the Herzberg's
motivation-hygiene theory (also called two factors theory), a couple of factors in every
organisation leads to positive job satisfaction among employees while other factors may lead
to dissatisfaction in same working conditions or in the same organisation. According to this
theory, Herzberg focuses on five factors that help to motivate employees, such as,
achievement, responsibility, recognition, advancement, and work (Alshmemri, Shahwan-Akl,
& Maude, 2017). These all-motivating determinants of motivation can be easily found in
Hilton. In the Hilton hotel, the job motivation of the organisation leads to job dissatisfaction
while the physical environment of the organisation and hygiene factors lead to job
satisfaction. Apart from this, the support and behaviour of top management, consistent
growth of employees, high wages/salary, regular appraisal of employees, the responsibility of
employees also leads to positive satisfaction in employees as well. Employee's motivation is
related to the approach of the organisation towards them. Hilton also motivates its employees
by fulfilling their basic needs and provides high salary and promotion in the jobs that further
leads to job satisfaction and job commitment (Choi, Goh, Adam, & Tan, 2016).