Organisational Behaviour in Hospitality

Organisational Behaviour in
Hospitality

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
LO 1.................................................................................................................................................3
P1: Organisation's Culture, power and politics influence individual and team behaviour and
performance.................................................................................................................................3
LO 2.................................................................................................................................................4
P2: Content and process theories of motivation and motivational techniques enable effective
achievement of goals....................................................................................................................4
LO 3.................................................................................................................................................6
P3: What makes an effective team as opposed to an ineffective team........................................6
LO 4.................................................................................................................................................7
P4: Apply concepts and philosophies of organisational behaviour.............................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Organisational behaviour (OB) is depends upon the human behaviour at the workplace. It
includes how they behave with each other, interaction of the managers and employees and other
things related to the business. Organisational behaviour influenced by the internal and external
environmental factors. So basically it is they study of individual performance and groups, which
determine its influence on the job structure, communication, leadership, performance, etc. This
report discusses the OB in context to the hospitality sector. Rosewood hotel situated in London
comes in 5 star hotel range, behind its success there is major role of the organisational behaviour.
LO 1
P1: Organisation's Culture, power and politics influence individual and team behaviour and
performance.
Organisation's culture can be defined by using the Handy's Cultural model in which he
suggested fur different types of the culture which are used at the workplaces. These are
Task culture, it gives the analysis of the team performance in terms of achieving the goal. It
provides opportunities to each and every person in the organisation to share their views in terms
to solve any problem.
Power Culture, it allows the people who are authorised in the company to take decisions. It is
limited because some people have position, power and privileged in the company. It would not
allow other employees to share their views.
Person culture, is about the individual profits, as employee works only for their motives.
Role Culture, it emphasises on distribute the roles and responsibilities according to their
specialisation, educational qualification and experiences (Chumg and et.al., 2016). So they can
play their roles very effectively.
Power is about having the position at workplace and other employees will follow the
instructions. As the person is authorised at workplace they can make decisions and allocate the
task by his own choice.
Politics is considered as negative aspect at workplaces. It has negative roles plays by the
other employees who may not support each other or the manager who does the partiality. So it
effects the work environment.