Organisation Behaviour and Culture at Marks and Spencer

Organisation
Behaviour

Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
TASK 3............................................................................................................................................2
TASK 2............................................................................................................................................3
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Organisation Behaviour refers to the employee’s attitude, motivation and dedication level
that impact the function of organisation. In this report, principles of organisation behaviour are
applied on Marks and Spencer. Marks and Spencer is a British supermarket Retail Company. It is
a subsidiary of Wal-Mart. It was incorporate in the year 1949. The report covers the application
of organisation behaviour theory to understand the human behaviour in a business enterprise.
The report also covers the illustration of impact of role of theories in explaining the way people
interact with each other in an organisation. Lastly the report includes the role of corporate culture
in success of the business (Kinicki, and Fugate, 2017).
TASK 1
Model of Organisation culture by Charles Handy
Charles Handy is an Irish Philosopher whose works on management has been used by
many organisations to implement better work culture. He is the author of many organisation
management books including ‘Understanding Organisations’ and ‘The Future of Work’.
Charles Handy along with a psychology professor Roger Harrison proposed the model of
organisation behavior. They examined different organisations in terms of power distribution and
the level of cooperation and concluded the study by explaining that there are four types of
cultures in an organisation- Power culture, task culture, person culture and role culture.The
theory explains work culture in different organisations and what motivates these cultures in
different workplaces.
The power distribution in an organisation can be determined by the top-down and bottom-up
approaches. Organisations which follow the top down approach gives complete control to high
level professionals in a business set up, these managers or owners are solely responsible for
making major decisions. The bottom-up approach gives adequate power to employees working
on all levels in an organisation. These employees are responsible for their respective task and are
capable of making individual level decisions (Borkowski, 2016)
The cooperation level refers to the co dependency of departments or employees on each other.
Organisations with low degree of cooperation have their employees work all by themselves with
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