Employee Voice and Organizational Climate

This assignment delves into the relationship between employee voice and organizational climate. It requires students to critically analyze various research papers examining this connection. The focus is on understanding how different aspects of employee voice influence organizational climate, drawing upon empirical evidence. Students are expected to synthesize their findings and propose practical insights for organizations seeking to cultivate a more positive and supportive work environment through effective employee voice mechanisms.

Organisational
behaviour

Table of Contents
INTRODUCTION ..........................................................................................................................4
TASK 1............................................................................................................................................4
AC1.1 Compare and contrast different organisational structures and culture for two different
organisations, City College and Enterprise Car Rental. .............................................................4
AC1.2 Explain the relationship between an organisation’s structure and culture and the effects
that both culture and structure haves on an organisation’s performance....................................5
AC1.3 Evaluate the various factors that might influence the way individuals behave at work. 5
TASK 2............................................................................................................................................6
AC 2.1 Compare the effectiveness of different leadership styles and consider how each style
would impact on the two organisations......................................................................................6
AC2.2 Explain how organisational theory is linked to the style of management which is most
likely to be practised in the two organisations............................................................................7
Task 3...............................................................................................................................................8
AC 3.1 Discuss the impact that different leadership styles are likely to have on the behaviour
of staff at City College and Enterprise........................................................................................8
AC 3.2 Compare the application of the different motivational theories that City College and
Enterprise might adopt and discuss what effect this would have on their respective
workforces...................................................................................................................................9
AC 3.3 Evaluate how the management of both City College and Enterprise’s workforce could
apply these motivation theories and practices and what, if any, benefits have the companies
derived from their chosen motivation practices .........................................................................9
TASK 4..........................................................................................................................................10
AC4.1 Explain the nature of groups and group behaviour within the workforces of City
College and Enterprise..............................................................................................................10
4.2 Identify the various factors that could make a team effective and also those factors that
may be likely to threaten the success........................................................................................11
4.3 the role of technology in the success of a business.............................................................11
CONCLUSION..............................................................................................................................12

REFERENCES..............................................................................................................................12
Why choose Organisational Behaviour at London Business School? 2017 [Online] Available
through <https://www.london.edu/faculty-and-research/subject-areas/organisational-
behaviour> [Accessded on 27 april 2017]................................................................................13

INTRODUCTION
Organisation behaviour is the study of the people and the organisation. The purpose of
this study is to make the organisation to function into more efficient manner. The central idea of
this organisation behaviour is to make the management in a scientific way. Theories of this
organisation behaviour is to make the human resources to work in a more proper way. There are
a variety of of methods with which this this organisation behaviour can be performed in the
organisation (Wood and at. el. 2016). Area of this research include many methods to improve the
organisation behaviour (Lumley andat.el2011.). It include the satisfaction of the employees and
motivating them to new ideas . In order to achieve the desired result the manager includes the
various tactics to achieve it. It include the creating of group and changing the process of the work
. In this research we will discuss the organisational culture and the organisational structures too.
Leadership team work and motivation are being discussed below.
TASK 1
AC1.1 Comparison of the organisational structure and culture of the city college and Enterprise.
City college is situated in the north west London. This is the private college which was
established in the year 2002. presently it is the the part of the city group . This college generates
nearly 2.5 million revenue, and over 200 staffs are working in this college. In the year 2010 the
city college was taken under new owner as a private sector to Mr Wakefield. The college is being
run by principal, Mr Wakefield. It is a hierarchical long organisational structures which is
generally formed for the educational institution. The control over the structures remain in the
hand of the managers at the top level.
The main merit of this structure is that decision can be taken in a quick manner, and
employee can be supervised quickly. As the structure of the organisation is in a better, the city
college administration is very efficient and flexible in nature. This helps the employee working
under this college to communicate in a better way and try to achieve the organisational
objectives. Basically there are three department in this city college they are as teaching
department, HR, and Administration department ( J.M. and Greguras, 2015. ). This organisation
is no more smaller private college, as it provides the learning opportunities for many students.

This is the organisation which try to manage the objectives by by following the organisation
behaviour. This city college has committed himself for working with community in that place .
Working in the day today environment is different in this city college environment. The
department in this college try to work by making a coordination between each other.
AC1.2 Determine the relationship among the structure and the culture of both the organisatin and
their effect on the environment of the organisation.
City college has tall structure which is considered as the good one. This types of
structures greatly help in achieving the objectives of the organisation. This is like the tree like
structure which helps the organisation to achieve its goals effectively. At the same time the
Rent- A-Car (Enterprise) is a American company that deals with providing services to the
customers ( J.M. and Greguras 2015. ). Over more than 75,000 employees are working under it,
and exceeding more than one million vehicles world wide. And it has become one of the largest
car hiring company in the world.
This company is being known for purchasing the larger numbers of car in the universe.
This organisation was set up by the Jack Taylor at St Louis in the year 1957. The owner of this
company lived a simple life and had a simple belief ( Diefendorff and Greguras 2015. ). He
used to say that take care of the employees and the profit will follow you. This company has the
flat organisation structure, and the main focus of this structure is decentralization and
specialization. It is one of the better one than the others organisation structure. Due to small
quantity of layer management in this makes the company to make decision effectively. This
structures is specialized in taking the rapid decision. But this types of structure has got some of
the demerits too.
AC1.3 Explain the variour factors that effect the work of the individual in the organisation.
Enterprise Rent-a-Car the employees should work harder to provide a great opportunities
to the customers. As the company only only provides the service to the customers the employees
should work according to it. The company should develop its new customers by creating new
opportunities. Customers should be treated in a more meaningful way this will help the company
to attract the customers more and more. It is quit good that this enterprise use the enterprise
service quality index (ESQI) as it helps in measuring the quality of the service provided to the
customers. If the customers are satisfied with the service then they will certainly come back to
receive it. They will even tell about the service to the other group of people.

`Beside this city college should also provide a good service to the students who work
comes to get education. There are many factors which are responsible for achieving the
objectives of the firm . Each of the department has to function in a more proper way. Personality
is the core factor in determining the judgement of the perspective. Employees in the organisation
must have a good sense of thinking in finishing the task and control over the workers. Both of
the organisation should have a good perception so that they can achieve the objectives in a well
manner.
TASK 2
AC 2. Make the comparison of the working of the leaders and how this will affect on this two
organisations .
In the City organisation democratic leadership, autocratic in the Enterprise is being
followed this two can be explained as below.
Democratic leadership: city college consist of the three department they are as teaching
department, HR, and administrative department. With the help of this three department the
organisation is able to achieve its goals. Decision making and voting power is prevalent in this
type of organisation. This is the reason why it is being often called as the participative leadership
style. It has also been estimated that the democratic type of leadership has the good
communication and the team management which leads to the customers satisfaction.
Autocratic leadership: Enterprise rent-a-car follows the follows the autocratic
leadership(Lumley andat.2011.). The best in this car company hire and centralizes powers to
take decision. The set up target explains the vision and maintain the milestone. This helps in the
supervision of the employees. Employees working in the organisation are not liable to take part
in the decision making process. The main work which the employees has to do is that to
complete the given task by the upper level of the management. But the upper level of the
manager set out the work for the employees working under them. With the help of this activities
the organisation is able to achieve the objectives in a well defined manner. This will not only
help the organisation but also the employees working under them.

AC2.2 Determine the theory of the organisation which is directly connected with the
management and to be followed in the organisation above.
Management theories can be defined as the basic building block for any organisation.
How to establish the organisational goals, how to manage the employees ans how to execute the
task. Can be defined in the following theories. Scientific management has been defined by the
Fredrick Winslow Taylor in 1911. The main purpose of this theory is to encourage the
specialization of the conducting the task. Maximization of the profit and also the reduction in the
labour of the company. This theory has a belief in accomplishing the objectives of the
organisation. Within this the critical path and the other method with the help of which the
organisation will be able to achieve the objectives.
Good supervision will help in employees and preforming to the great extent. The
scientific management serves as one of the best theory in the achievement of the organisational
goals. The basic thing is that if the employees feel that they are useful to the company then the
organisation will definitely achieve the objectives and gain more revenue. In order to do this
there should be employees satisfaction in this two of the company. Social obligation,
communication, and emotional factor is very important in order to achieve its objectives. This
theory helpful the employees to work in a better manner than before. Paying attention to the
worker and building an open communication helps in increasing the productivity.
AC2.3 From your assumption explain that which of the theory should this two orgnisation should
adopt in order to achieve its objectives.
Management for an any organisation refer to planning, organising, staffing, directing and
controlling. According to the different types of organisation and objectives different managerial
approaches can be taken. City college and enterprise rent a car follows the following managerial
approaches. Basically there are two approaches of the management they are as modern approach
and bureaucratic approach .
Modern factors:
This factor has the focus on the societal too. As a human being one has to perform
many activities which has some affect on the organisations and the culture too. CSR (corporate
social responsibility) (Suma and Lesha 2013.). With the help of this the city college and the
enterprise can build a good customer relation and also a social obligation. This approach is very

well important for the both of the organisation and it will definitely help in achieving the
objectives of the organisation. Along with this there is the other one as explained below.
Bureaucratic approach of the management:
It is also known as top to down management. In this type of the structure the the chain of
the responsibility flows from the top to down.The enterprise has nearly 75,000 worker and
operate one million cars in the worldwide.
Task 3
AC 3.1 Explain the effect which the leadership will have the effect on the both of the
organisation .
Leaders in organisation always try to achieve their best in order to achieve the objectives.
Leadership style always have the impact on the milestone of the company. This effects are
divided into two elements as democratic and autocratic. This two of the points can be explained
as given below.
Autocratic : At his stage the decision maker exercise his or her own power to make
decision. Flexibility is very high at this stage because the changes takes place here rapidly. The
employees working under this organisation cant make any changes in the plans which are being
made by the top level management. In our day to day life people are away from the motivation
and does not able to achieve the objectives in a effective manner. different experts are needed to
solve out the different kind of the problems(Foy and at. 2011). But the employees are needed to
work in a more scientific manner which leads to the development of himself and the
organisation.
Democratic: the leadership has been defined in the most effective and modern way. The
decision making power is being centralized in this type of approach. It is basically the two
directional leadership where the top level management and the organisation work together to
achieve the objectives in a well manner. EmployeesSuma, S. and Lesha, J., 2013. are very
beneficial in this because they get the chance to give some of the suggestion in making the
decision process.

AC 3.2 Explain the different types of the motivational theory which both of the organisation
should adopt so that it will affect the work in the firm.
Application of the variety of motivational theory that brings out changes on the
organisation. The two main types of the theory which can be explained in this is Maslows
motivational theory and the herzberg. This two of the theory are explained as given below.
Maslows motivational theory: Maslow discovered the five basic needs of the human being. this
needs have been arranged in the up and down order . The firs one starts with the basic needs of
the human being. And after that it comes with the safety needs of the human. At the next steps it
goes to social needs and the esteem needs and the self actualization. With the help of this
activities the organisation will be able to motivate the employees working under them.
Herzberg theory : herzberg has explained the theory in 1959. he has explained the two kinds of
work in this. One is the intrinsic and the other one is the extrinsic. Intrinsic factors are called the
motivational factor and the other one as the hygiene factor. Salary working condition and
feedback motivational factors and the achievement of the organisational objectives in a well
defined manner. Motivational factors are responsible for the job satisfaction and dissatisfaction.
It also leads to the achievement, recognition and the responsibility of the organisation. This
theory also helps in the promotion and the growth of the company. With the help of the
promotion activities the organisation try to achieve the objectives in the given time period.
AC 3.3 Analyse how this motivational theory has its affect on both of the orgnisation and also
the benefits of this motivational theory to the organisation.
Employees are regardeded as main power of company. Without employees nothing is
possible in the organisation. Therefore the manager to focus on the satisfaction of the employees
in it (Wilkinson and at.el 2014.). The organisation should also provide the insurance medical
and all the other facilities to satisfy y the customers in a significant manner. This activity help the
employees to believe that they are very important to the company, and they must realize that
without them the company can not function in a proper way. Market structure vary from time to
time in order to function in a proper way (Suma, S. and Lesha, J., 2013).The manger should
make a good planning. Some market has the high demand whereas some have the low demand
due to their management. In order to create a high demand in the market the company should
make an effective utilisation of its resources in the promotion process.

TASK 4
AC4.1 Determine the different nature and group behaviour that the both of the organisation
should have to accomplish the objectives.
Organisation is being regarded as a place where there is full of ideas an expertise. There
are full of problems and the solution in the organisation this will entirely help in achieving the
objectives. To encourage the team work in the in the city college the management should focus
on the scientific management (Misra and Puri 2011). In order to achieve the objectives the
organisation should work by forming a coordination this will help in a better way. Therefore both
of this organisational should develop a good ground for the achievement of the goals (E.J
andat.el.,2011). In order to capture the large market the company should follow the above
explained process.
4.2 Determine the different factors that could make the team effective and also the various factor
that will has the effect on the success of the business.
Cluster is a just about pretty much as good as a result of the individuals kind the cluster.
If the individuals unit of measurement dedicated and consciously aware of their roles and their
responsibilities towards accomplishing their cluster and structure objectives, then the cluster
would be AN economical cluster(Adeniji, 2011). it's a necessity and very important that every
one members ought to share the eagerness of cluster activities and cluster accomplishments. In
order to succeed in any of the business one of the main thing is that there should be proper set up
strategies in the organisation. Beside setting this strategies the employees working in it should
have the the expert knowledge about the particular job assigned to him. In order to make a
successful business the organisation should the proper use of the latest technologies available
with him (Lumley andat.el 2011). There should be coordination between the employees in the
organisation in order to achieve the objectives.
4.3 Expalain the importance of the technologies in making the business a successful one.
For achievement of the long term goals and objectives, company needs to adopt the
upgraded technologies in their business. As this is the matter of concern, which need to consider
for the advancement of the company. There are so many information technology software
through application of which company could be automated(Walsham 2012.). With the

advancement of the technology, company could able to attain their objectives more smoothly.
The appropriate software's assist the firm to manage the entire work with an effective manner.
The advancement of the technology played a more critical role in the management of the firm.
There should be innovative idea in the business in order to succeed((Lumley andat.el 2011)
Even for the survival of the business there should be new and innovative idea. Without the
innovative idea an organisation could not be able to succeed in his business. The employees
working within the framework of the organisation should also help in promoting the ideas of the
business. Beside this there should be a good communication channel between the organisation.
In any case, why is innovation imperative and what activities do the associations need to take
with a specific end goal to enhance their execution and to accomplish their objectives(Wilkinson
and rt. al., 2014).
CONCLUSION
From the above report, it has been find that the company need to effectively do the
organisational behaviour. Organisation behaviour is the effective utilisation of the resources
available with him. This will help the organisation to achieve the objectives in very effective
manner. In order to attract the customers more and more the firm should establish the new ideas
within the organisation. This will definitely has the effect in the organisation. In order to achieve
this it has to make some of the changes in the technologies which is already available with him.
Above all the management should have a good control over the organisation activities.

REFERENCES
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Misra, S.K. and Puri, V.K., 2011. Indian economy. Himalaya Publishing House.
Wilkinson, and at.el 2014. HandbooFoy, R and at.el., 2011k of Research on Employee Voice:
Elgar original reference. Edward Elgar Publishing.
Walsham, G., 2012. Are we making a better world with ICTs? Reflections on a future agenda for
the IS field. Journal of Information Technology. 27(2). pp.87-93.
LA, B., 2013. Will prescriptions for cultural change improve the NHS?. BMJ. 346. p.19.
Adeniji, A.A., 2011. Organizational climate as a predictorGabriel, A.S., Daniels, M.A.,
Diefendorff, J.M. and Greguras, G.J., 2015. of employee job satisfaction: evidence
from covenant university. Business intelligence journal. 4(1). pp.151-166.
Foy, R and at.el., 2011. The role of theory in research to develop and evaluate the
implementation of patient safety practices. BMJ quality & safety. 20(5). pp.453-459.
Suma, S. and Lesha, J., 2013. Job satisfaction and organizational commitment: The case of
Shkodra municipality. European Scientific Journal. 9(17).
Teh, P.L. and Sun, H., 2012. Knowledge sharing, job attitudes and organisational citizenship
behaviour. Industrial Management & Data Systems.112(1). pp.64-82.
Gabriel, A.S., Daniels, M.A., Diefendorff, J.M. and Greguras, G.J., 2015. Emotional labor
actors: A latent profile analysis of emotional lLumley, E.J., andat.el.,2011.abor
strategies. Journal of Applied Psychology. 100(3). p.863.
Nyberg, A., andat.el., 2011. Destructive managerial leadership and psychological well-being
among employees in Swedish, Polish, and Italian hotels. Work.39(3). pp.267-281.
Lumley, E.J., andat.el.,2011. Exploring the job satisfaction and organisational commitment of
employees in the information technology environment. Southern African Business
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Online Organizational Behavior – OB. 2017 [Online] Available trough
<http://www.investopedia.com/terms/o/organizational-behavior.asp> [Accessed on 27 april
2017].
Why choose Organisational Behaviour at London Business School? 2017 [Online] Available
through <https://www.london.edu/faculty-and-research/subject-areas/organisational-
behaviour> [Accessded on 27 april 2017].