Organizational Behavior: Understanding Key Concepts

This assignment delves into fundamental principles of organizational behavior. It requires students to analyze various theories and models related to motivation, leadership, team dynamics, and performance management. Specific topics mentioned in the provided readings include Path-Goal Theory, Tuckman's Stages of Team Development, and barriers to implementing effective performance management systems. Students need to demonstrate their understanding of these concepts through critical analysis and application.

ORGANISATIONAL
BEHVIOUR

TABLE *OF CONTENTS
Contents
INTRODUCTION.......................................................................................................................................3
TASK 1.......................................................................................................................................................3
P1 (a) Using Handy’s cultural typology , identify and discuss the earlier culture of BBC.......................3
P1 (b) Affect of culture, power, behavior in BBC...................................................................................4
TASK 2.......................................................................................................................................................5
P2 (a) Content and process theories of motivation...................................................................................5
P2 (b) Benefits of content and process theories in context with improving team effectiveness...............5
TASK 3.......................................................................................................................................................6
P3 (a) Significance of different types of team working in BBC...............................................................6
b) Develop effective teams for the selected organization, BBC..............................................................7
TASK 4.......................................................................................................................................................9
a) Theories of organization that can improve team performance of BBC................................................9
b) Evaluating the main barriers that influence team performance in BBC.............................................10
CONCLUSION.........................................................................................................................................10
REFERENCES..........................................................................................................................................12

INTRODUCTION
Culture within business environment plays a major role in achieving the organizational
goals and objectives. A healthy working environment ensures the effective functioning f
businesses (Miner, 2015). There are numerous elements that forms an impelling culture such as
role, power, human resource, business policies, etc. In addition to this, it is required that an entity
should have effective teams as per the task (Carpenter, Berry, and Houston, 2014). This report
covers all the significant aspects of having a good business culture. In this undertaking, all those
factors that do impacts on an organization will be analyzed. For this assessment, demanded
leadership skills will be examined. Further, significance of working in a team will be described
in this study. Besides this, ways in which performance of groups working in the firm can be
increased will be discussed.
For analyzing the organizational behavior, the selected organization is British
broadcasting corporation (BBC). This mass media company is existing from 95 years by serving
people globally. On the basis of the report presented by Smith it has been observed that earlier
there were some flaws in several factors of the entity that had affected the overall effectiveness.
In this undertaking, all those issues will be identified.
TASK 1
P1 (a) Using Handy’s cultural typology , identify and discuss the earlier culture of BBC.
Depending upon the type, purpose, functions, and etc. cultures of the entities varies widely.
According to the, Handy’s cultural typology, there are basically four types or cultures that exists
in the organization. These cultures are as follows: Role, power, task and person. In context with
the role culture, there exist some strict rules and regulations that are to be essentially followed by
the companies. In case of task culture, these entities create different teams as per the
requirements (Pinder, 2014). These groups thus perform some specific tasks. On the other hand,
all the people who are working in the organization are considered as significant and integral part
of it in the person culture. In contrary to this, in case of power culture, only high-level authorities
are provided with the decision-making power.

For the present selected company BBC, it has been observed that earlier there was power culture
implemented in the business. According to this, only few members or board of directors were
liable for all the decisions that are taken for the entity. Further, the involvement of the lower
level employees was optimum (Wagner III, and Hollenbeck 2014) (Greenberg, 2013). It was the
high level authority who use to influence the employees working in the firm. There are various
drawbacks of this, for instance: the employees were not motivated that was later reflected in their
performance. Also, it has reduced the overall working effectiveness of the company. However, it
should be recognized that with the help of this type of culture, the conflicts between employee-
employee were less. Also, as the decisions were framed just by the high-level authority so less
time-consumption was there. However, for the cited firm this type of culture has been proved as
toxic as employees termination rate increased tremendously. This is because of the fact that their
disengagement with the important decisions makes them unsatisfied and not important for the
firm.
P1 (b) Affect of culture, power, behavior in BBC
It has been observed from the reports of Smith that initially the working environment of
BBC was not effective. They were the lower level employees who were highly affected due to
the ineffective culture existing in the company. The rationale behind this is the negative use of
power culture (Champoux, 2016). The higher authorities have major influences on the lower
level employees. This resulted in the increased number of termination of employees. Further, this
had caused workers to be discontented. This in turn affected the overall effectiveness of the firm.
Earlier, prescribed in 1950 the condition of the firm was not sound. The major reason behind this
is the inappropriate and poor compliance with the rules and regulations.
The reduced level of employee motivation has highly harmed the business value. In addition to
this, the noncompliance with the laws leads to some severe issues in BBC. For instance: It has
been observed that almost every woman working in the firm at that time has faced sexual
harassment. However, after the execution of some relevant laws by the jurisdiction, number of
such cases decreased. Besides this, it has been found that there were large variations in the salary
structure of males and females. This discrimination has lead t reduction in the female employees.
However, after the law emerged in 1975 for Equal Rights, all employees were granted equal
wages irrespective of their race, color, gender, etc. (Hogg and Terry, 2014).

TASK 2
P2 (a) Content and process theories of motivation.
Employees are the key asset of any organization and it is further essential to keep them
motivated. This helps in making them dedicated and committed to the job role. Later, it reflects
in their performance. This in turn boosts the effectiveness of the company. For the selected
organization, BBC different motivational theories can be used. The entity can make use of the
most appropriate one and increase the motivation level of the people working there. There exists
two major categories in which further models for increasing motivation in employees presents.
These are concept theories and process theories (DuBrin, 2013). Both influence on workers in
antithetic way. In context to content theories, they are focused on the frequently changing human
needs. In contrary to this, process theories emphasize on the psychological factors to fulfill the
desires and expectations of employees.
In case of content theories, some major tools that are commonly used are Maslow’s five
level hierarchy of needs, Herzberg’s theory of two factor, Alferder’s three level of hierarchies,
etc. All of them are effective in their own way. However, it should be recognized that for very
large size entities it takes so much time to analyze the needs and demands of every employee
working in the firm. Thus, BBC being such a large group it is quite challenging to implement
models from content section. On the other hand, some major tools that can be executed in the
organization are reinforcement and goal setting theories, expectancy and equity theories,
assessment using ABC analysis, different type of rewards- intrinsic and extrinsic, etc. This
method of increasing motivation of the employees does not depend upon the individual
requirements (Czaplewski, Key and Van Scotter II, 2016).. Hence, the selected entity BBC
should make good use of these techniques in satisfying the employees. This contentment will
thus help in raising the motivation level of workers. This is turn will boost the work effectiveness
of BBC.
P2 (b) Benefits of content and process theories in context with improving team effectiveness.
There are various models and tools under content and process theories of motivation.
Some commonly used of them are Maslow’s hierarchy of needs, reinforcement and goal setting

theory, etc. The selected organization, BBC can implement these in the organization to enhance
the performance of worker by motivating them and raising their interest in the work role. With
the help of these tools, the entity can analyze the needs and demands of employees working in
the firm (Bolino, Klotz, and et al 2013). Later, BBC is required to develop effective strategies to
satisfy employees. Further, the firm can set different type of rewards and performance appraisal
systems to provide benefits to the workforce as per their work. This will motivate employees to
put their best in the assigned work. Also, it will develop a healthy competition in the business
environment. Further, this will influence employees to increase their performance. This in turn
will raise the work effectiveness of the overall business. Hence, in this way both content and
process theories are beneficial for increasing the team effectiveness of BBC.
P2 (c) How improved level of motivation will help the organization in achieving its goals?
In order to achieve organizational success, it is not enough to just work. Rather, it is
required to work effectively and in appropriate direction. As compared to the un-motivated
worker the motivated and dedicated one works more accurately. Also, the quality of the
undertaking is more effectual in this case. This effectiveness in the work will them benefit the
BBC. (Czaplewski, Key, and Van Scotter, 2014). Further, as each and every employee of the
firm is an integral unit that is essential in increasing the work effectiveness. Hence, to perform
things by getting work done on the right track it is necessary that the workforce in dedicated and
committed to the job role. Besides this, there exists one more major benefit of the motivated
employees. For instance: If the people will be committed then there will be low rate of
termination. This will further reduce the cost associated with the exit interviews, new
recruitments, training and development of new employs, etc. Along with this, the time associated
with all these activities will also be saved. Now, in context to the BBC, the motivated employees
will more effectively (Klotz and Neubaum, 2016). This will thus help in increasing the business
value. Also, the rewards that will be rendered by the firm as per the motivation enhancements
will help in satisfying the needs and demands of employees. In this way they will also be
benefitted by this.

TASK 3
P3 (a) Significance of different types of team working in BBC.
There are different types of work roles that are present in an organization. These roles are
then segregated in different teams. In regards to the BBC also, there exists various teams. Some
major among them are as follows:
 Functional Team: These groups are the most basic part of an organization. The most
significant functions of an entity are played by these units. Some of them are human
resource, marketing, production, research, development, etc. In context to BBC, the
functional teams include the finance, sales, human resource management, etc.
 Multi-functional Teams: These teams are prepared by integrating people from different
departments. They are generally developed for some special purposes. These groups are
termed as most effective as they keep the caliber to deal with any business problem. This
is because of the fact that the members included in such teams are from varied area of
expertise (Borkowski, 2015).
 Problem Solving Team: These are the special purpose teams. They are developed to solve
some specific tasks. Generally, they are the issues that rise while performing business
activities. In context to the selected entity which operates in the mass media centre there
happen various situations in which problem solving teams are required. Either they be
conflicts raised due to the content shown by them or internal environment issues.
 Project Management Teams: These teams that works together on a specific project. They
work on the current requirements of a company. In context to BBC, a mass media entity,
there comes various situations when these teams works. On the basis of different projects,
a team is framed to deal with the requirements.
 Virtual teams: Their function is quite similar to that of the project teams. However, it
should be recognized that they do not work openly. Rather, they work secretly on the
provided research work. For a mass media group, various sting operations are required to
conduct. At those times, virtual teams are those groups from which BBC takes assistance
(Greenberg. and Colquitt, 2013).
Thus, these are the major type of teams that are there in the selected organization.

b) Develop effective teams for the selected organization, BBC
In order to improve the internal business environment of the selected entity, it is required
to develop effective teams. These groups will render assistance in improving the business value
of BBC. In this direction, there presents a number of tools that company can choose. By
implementing these tactics, the entity can improve the internal business environment. For
achieving business goals, it is necessary to create impelling teams. A suitable method for the
cited firm is explained below:
Tuckman model:
The rationale behind development of this theory is to gain better understanding of the internal
business environment. The behavior of organization can be easily accessed by making use of this
tactic. Further, a thorough understanding of desired team development can also be fathered by
Tuckman model. There are some major elements of this tool, which are explained as follows:
Forming: The very first stage of the Tuckman model is forming. Under this, the employees are
highly reliant on their leaders. As per this, leaders play the most significant role in developing
the employees of the company. The key actions of the company are also taken by the leaders.
They further believe in bring various initiatives for changing the ineffective business practices
 . For this, they create relevant mission and vision statements that can bring effectiveness
to the business value. In context to the selected company BBC, there present effective
directors that possess caliber to take impelling business decisions. Henceforth, the desired
goals and objectives can be attained. However, in terms of BBC it can be said that the
company must have the efficient directors who will make the adequate or attainable plans
for the business.
 Storming: It is the second factor that is considered while implementing Tuckman’s
model. As per this stage, the information associated with the team, employee relations,
interaction, etc, is provided. Thus, the teams that are formed on this basis are more of
having good emotional bonding with each other. Both advantages and disadvantages does
exists with this stage (Tuckman Forming Stormin Norming Performin model. 2017). For
instance: It can increase work effectiveness by developing effective leader-employee

relations. On the other hand, these relations may harm the professionalism which may
lead BBC deprived of achieving desired goals and objectives
 Norming: In this stage of Tuckman’s model, all the business relates decisions are framed
after conducting group discussions. All the employees of the firm are involved in the
decision-making strategy. Also, ideas and perceptions are taken in consideration while
framing them. There are various benefits of this tool and the major among them is the
increased level of employee motivation (Path-Goal Theory of Leadership. 2017). This is
achieved by engaging them in the business decisions. In context to the present cited firm,
this technique is highly required to implement. BBC faces major issues because of lack of
involvement of employees in the business decisions.
 Performing: This stage of Tuckman’s model covers a team that has high bonding
between the members in it. The people are more enthusiastic in it. This helps in
accomplishing all the major operations of BBC. In addition to this, each and every
employee is considered prior in it. However, it should be recognized that due to this,
sometimes conflicts may raise to choose a single idea. Further, leaders too may have to
face such issues.
 Jensen’s measures: This is an assessment tool which will help BBC in analyzing the
overall performance of the organization. It basically judges the effectiveness of the work
attempted by the employees.
TASK 4
a) Theories of organization that can improve team performance of BBC
Path Goal Theory:
This theory is most effective and is commonly used by various entities. With the help of
this tool, the roles of leaders, employees, working environment, etc. can be easily analyzed.
Hence, the selected firm BBC should make us of path goal theory to improve the team
performance by having deep understanding of the work. The vital elements of this theory are as
follows:

 Leader Behavior: Leaders of an entity are those people who play the most important role
in achieving success. Their role in accomplishing the business operations is major.
However, there is a certain set of skills and abilities that should be possessed by leaders.
For instance: they should have ability to deal with the employees, communication skills,
time-management skills, leadership skills, etc. In context to BBC, the leaders are needed
to be replaced. It is due to the fact that the relations of present leaders are not good with
the employees (Cortina, 2016). This thing highly affects the work effectiveness. Hence,
here in the present case the leader behavior demanded is people-centered. Also, they
should have ability to motivate the workforce.
 Employee behavior: Employees are regarded as the key asset of any organization. Their
role in achieving the business goals is significant. For an entity to have effective work
there exist a certain set of requirements of relevant skills and abilities in the workforce.
Further, they should have the desired qualification for the assigned work role.
 Environmental conditions: In context to the BBC, there are various flaws in the internal
business environment and it needs to focus over it. Along with this, attention is also
required on the task structure and team developments. In order to raise the business
performance, all these mentioned factors should be enhanced (Ashkanasy, Becker, and
Waldman 2014).
Thus, as per the sleeted entity, the elements of the model which are highly required to be
implementing in it are explained. All these will be needed to develop effective teams in BBC.
Also, by working on them, performance of existing teams can be raised.
b) Evaluating the main barriers that influence team performance in BBC
There exist various parameters that create obstacles in the path of effective functioning of
an entity. Here, in present context, there are some barriers which will impact on the performance
of the teams of BBC. These hurdles should be analyzed and removed for the right functioning of
the BBC. Some major barriers that the entity is facing are as follows:
 The communication between the employees and employers of BBC is not effective. This
lack of interaction may lose the transparency between the business operations. This in

turn will harm the overall procedures of the firm (What are the barriers of implementing
performance managements?. 2017)
 It has been further observed that the selected company does not have any clear mission
and visions statements. This will create vague situations for the employees o move in a
right direction. Thus, this in turn will create obstacles in achieving operational targets.
 The entity is moreover does not have effective management. These poor managerial
efforts will create barriers in achieving effective performance.
CONCLUSION
From the present report that has been conducted on the organizational behavior, it can be
concluded that the business environment lays a major role in the overall development of a
company. Further this study states about the significance of team development in achieving
business goals. Also, the present report shed lights on the factors that have affected the internal
business culture of BBC. In addition to this, suitable ways for the cited firm were mentioned in
this undertaking. These assessments were thus helping it in achieving effectiveness in the
business operations. In addition to this, various theories and models that should be implemented
by the selected entity are also discussed. In addition to this, significance of motivated employees
in an entity will also be described. Also, various techniques that will render assistance in
maintaining professionalism will be analyzed. Hence, present report covers entire information
that will be required by an entity for managing effective internal business environment.

REFERENCES
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