Changing Tools For The Organisation- TQM, and Lean Production

Organizational
development

Organisational development 1
“Changing Tools For The Organisation- TQM, and Lean Production”
Organisational development is the systematic integrated and planned approach to
improve the effectiveness of the enterprise. It is designed to help the organisations in order to
solve the problems that affect the operating efficiency at all the levels in the organisation. The
organisational development is the process of changing the system of organisation such as
culture through the utilisation of behavioural science technology, research and theory
(Waddell, Andrew, Thomas, and Christopher, Worley, 2016). This helps to enhance the
individual and organisational well-being and effectiveness. In the process of organisation
development, the structure and the production system of the organisation is change. There are
many tools are used by the companies in order to change the system and reduces the losses
such as the learning organisation, socio-technical system approach, TQM, Best practices,
business process re-engineering, the organisational development school and lean production
(Ladyshewsky, 2017). In this report, the discussion is made on the two tools such as TQM,
and Lean production. The tools are applied by the companies to reduces the wastage and
enhance efficiency.
In this report, the two companies have been taken into consideration in order to
analyse the tools such as Toyota and Hotel Hilton. In this report, Toyota Singapore has been
taken as a manufacturing company and Hotel Hilton as a Service Company. At the beginning
of the report, lean production and TQM will be discussed. After that, the discussion is made
on the production process and delivering process to deliver the services in two companies.
A lean production is a tool of management that focuses on reducing the waste and to
ensure quality. The tool can be implemented in all departments of the organisation from
design through production to distribution. The companies mainly used this tool to cut the
costs by making the business more efficient and responsive to market needs. It is essential for

Organisational development 2
the organisation to cut the activities or things that do not add value to the production process
such as holding of stock, repairing faulty product, and the avoidable movement of people
during the manufacturing process (Nicholas, 2015). This tool is useful for the organisation to
provide the quality of the product at a low cost. The company earns a high profit as compare
to the others by deducting the waste material during the manufacturing process.
TQM (Total quantity management) is a changing tool that helps to enhance the
efficiency of delivering services to consumers. The main focus of this tool is to improve the
internal practices including goods and services in order to ensure the high-quality material of
the services. The main purpose of this tool is to give a high-quality product to the users with
the final finishing. All the people of an organisation are gathered to promote the services for
the overall production of products and services. This tool is similar to the lean production tool
as per their functions and changes (Process-improvement-japan, 2018). This tool is used in
every part of the organisation for ensuring quality. The main objective of using this tool at the
workplace is to improve the quality of an organisation output including goods and services
with the continual improvement of internal practices.
Toyota Motor Singapore is a multinational automobile manufacturing company. The
company have 364445 employees that help the organisation to attain success in the business.
It is observed that Toyota is the market leader in the sale of electronic vehicles. It is difficult
to become the market leader in the market and one of the largest companies to encourage the
mass market. The company implement the lean production and TQM tool at the workplace to
ensure the high quality while delivering the services. The company production system is
based on the seven factors of lean production. It has been evaluated that the overproduction is
highly expensive in terms of operating the business and earning the profit. It is observed that
“just in time” manufacturing process system followed by the company to reduce the
overproduction (Toyota-global, 2018). In order to reduce the waiting time for the next