Organisation's Approach Assignment

   

Added on  2021-02-19

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SUMMATIVE ASSESSMENT FOR RESOURCING TALENT
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Table of ContentsTASK 1............................................................................................................................................31.1 Factors affecting organisation's approach to attract talent....................................................31.2 The benefits of attracting and retaining a diverse workforce................................................31.3 Factors identified affecting recruitment and selection..........................................................4TASK 2............................................................................................................................................62.1 Different recruitment methods to attract candidates for the Call Centre Operator role........62.2 The 3 most suitable ways of selection process for this vacancy...........................................9TASK 3..........................................................................................................................................113.1 reasons for recruiting to an identified role..........................................................................113.2 Job description and person specifications...........................................................................113.3 Brief to attract talented individuals to apply for an identified role.....................................133.4 Shortlist candidate applications for an identified role.........................................................16BIBLIOGRAPHY..........................................................................................................................24
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TASK 11.1 Factors affecting organisation's approach to attract talentThere are several factors which influence an organisation's approach in order to attractnew talent which is a most essential part in an organisation and when it comes to diversification,it becomes the most important element. Factors which affects an organisation's approach inattracting talents are as follows:Business contraction The recent recession and the current political instability (Brexit)are ‘forcing’ the investors to look for business outside the UK which resulted insignificant redundancies made in the last 2 years. This can lead to less production whichprevents attracting new talents. As due to the political instability in the nation many ofthe people feel threat their life and avoid doing job in other country . The current economic situation is another negative factor which makes the investorsthink carefully about taking chances and sealing big business deals. As a result, the bankhas taken precaution measures towards cost savings by hiring cheaper labour. Cheappayouts leads to decrease number of applicants because of less salaries.Recruitment Policy: There are different recruitment policies of different organizationswhich affects the them in attracting new challenge by its recruitment policy.Cost of recruitment: It is one of the major factor if an organisation's financial status isnot too effective, so this is to be considered by the organization in order to attract newtalents. There is a huge cost involved in the process of recruitment which can effect thefinancial budgets of the organization.PEST factors: There are several external factors which consist of political,environmental, social and technological factors that affects organisation's approach toattract talent. These factors can affect the procedures and operations of recruitment andselection by change in external environment factors.1.2 The benefits of attracting and retaining a diverse workforce“Diversity recognises that, though people have things in common with each other, they are alsodifferent many ways. Inclusion is where those differences are seen as a benefit, and whereperspectives and differences are shared, leading to better decisions. Everyone should have a right
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to equal access to employment and, when employed, should have equal pay and access to thetraining and development.” (CIPD, 2019).The Equality Act 2010The Equality Act 2010 legally protects people from discrimination in the workplace and in widersociety. How diversity is connected to equalityBy exercising equality at work place the employers make the most and best of hiring diverseworkforce covering the legislation on age, disability, race, marriage and civil partnership,pregnancy and maternity, religion or belief, gender and sexual orientation.Benefits of attracting and retaining diverse workforce1.Employing people from different cultural background can have a positive effect and agreat asset in problem solving.2.Hiring multilingual people can be a great asset to the company when it comes aboutclosing international business deals or translating when events require. The company cansave money by not requesting translators or interpreters from outside the organisation. 3.Employing multi-skilled people: These employees can accumulate their skills andknowledge in different sectors within the company. It can also serve cost savingpurposes.4.Increase in creativity: A diverse workforce increases the creativity in the organization asheterogeneous groups are cross- fertilizing one another within the organization.Employees from different backgrounds brings different and more creative ideas whichcan be useful for an organization.5.Increase in productivity: Diverse workforce is beneficial for an organisation as it helpsin increasing productivity by providing competitive advantages which lets workers workin a more effective manner which significantly decreases the expenses of theorganisation.1.3 Factors identified affecting recruitment and selectionThe organisation I work for is Nomura (Japanese) Investment Bank located in CentralLondon. Currently around 4000 employees work in the bank, however not all of them arebankers, e.g. receptionists, IT people, security, HR staff, contractors and subcontractors.
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Legal and regulatory framework – Labour LawsNomurais strongly embedded in the organisation’s culture which carries fundamentalprinciples back from those days when Tokushichi Nomura (1925) founded the bank which isgoverned and regulated by very strict policy and rules. Employees and their work are stronglymonitored and as a result quality can be seen on the work the employees produce.It is essentialfor the organization to follow all the rules and regulations which are being provided bygovernment, as it helps the employees in providing proper benefits which helps to attract themfor recruitment and selection.Unemployment Rate – High or LowIt plays a major role in recruitment process of an organization. Low rate of employmentcan lead to less applicants which leads to less options for the organization. Whereas a higherunemployment rate can significantly effect in increasing the number of applicants for therequired vacancy.Reputation, size and budget of the firm The major aspects which are being determined and evaluated by the applicants are size,reputation and budget of the organization. They analyse that the organization is having a goodreputation so that they can survive in this organisation, and they also notice that they can fulfilthe demanded salary for the vacancy, for which budget and size of firm is being determined. CompetitionIt is one of the major factor which influences recruitment and selection of anorganization. If there is a huge competition in specific areas, it increases the difficulties for theorganization to select the appropriate candidate from a huge population. SeasonalityAs working in a toy store, there is a huge rush in October because of several aspectswhich needs a huge workforce. They start recruiting in August with adverts in the window andon the company website, They run assessment centres in September and always over-offer tomanage the inevitable drop-outs, ensuring they have the staff levels needed. This helps inattracting freelancers for a few periods of time which saves the cost of the business.
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TASK 22.1 Different recruitment methods to attract candidates for the Call Centre Operator roleMETHOD-1Advertising in newspapersIt can be describes as a method of advertising through newspaper for the desiredvacancies which are to be fulfilled by the organisation. In this method, a company can advertisefor the jobs which helps the company in attracting applicants for the vacancies. Method UsesThis method can be used for the vacancies which are to be fulfilled and it is only useful ifthe candidates of this type of job role are interested in reading of newspaper. For recruiting aemployees in a call centre, local newspapers must be used, as they are the only one who could beinterested in this type of job profile. Why is it appropriate for a Call Centre Operator?This method is appropriate for attracting vacancies for call centre operators as they arethe individuals who are mostly searching for local jobs in a local newpaper. Advantages1.It is an easy way for advertising, the advertised jobs can be seen by those who aredo not have internet or do not know how to work on PC-s. 2.Normally, these adverts are located in a specific area (pages) and are alladvertised together in the papers. 3.There are some free papers and magazines available, e.g. Metro (LondonUnderground papers).Disadvantages1.Those who know how to work on PC-s and use the internet will search online as it is amore convenient way for them. 2.Newspaper advertisements are already printed out and they are normally not availableonline.3.If the advertising person, company is willing to make changes in terms of theadvertisements it has to contact the newspaper advertising department.
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