Effective Communication: The Key to Achieving Team Goals and Objectives

Effective communication is crucial in a business organization as it helps improve coworker productivity, achieve long-term targets, and foster a positive work environment. The importance of effective communication cannot be overstated, as it enables workers to share data and information across functional departments, making decision-making more efficient. Communication technology such as mobile phones and two-way radios can also facilitate coordination at the workplace. Moreover, communication helps improve business performance in response to negative events and creates a long-term growth strategy. Furthermore, understanding phrases like emotional reactions, fight or flight, problem-solving, loaded language, communicating under stress, withdrawal, and cooling down is essential in managing conflicts and improving employee relationships.

Question 1
Identify three (3) scenarios that require an organization's dispute resolution procedure
to be reviewed.
Answer:- These are the scenarios that can be cause dispute in the organisation.
 Conflicts with customer:- some times there is conflicts take place with customers and
in this case company should make some new resolution to solve this conflicts by asking
to the employee the reason of the conflict and try to solve it.
 Interpersonal conflicts:- If there is conflict between the employees than company
should over look the dispute and should make changes in the resolution procedure. The
conflicts arises between the employees for many reasons like over burden, shortage of
resources, poor coordination etc.
 Conflicts for interest:- Dispute can take place because of individual goals when their
expectation doesn't meet then this dispute arises. The employees are not getting what
they except to get and for this company has to reviewed the resolution procedure.
 Conflicts with leader:- some times conflicts also arises with leader because thinking of
the employees and leader doesn't match or sometime only one person in the team get
more work task than others in that case also the dispute arises. In that scenario company
as to look after the situation and guide the leader accordingly.
Question 2
part A:- Explain why a business would develop a business dispute resolution process.
Answer:- following are the reason for developing the business dispute resolution.
 Increase the effectiveness and efficiency:- company develop the dispute process to
increase the effectiveness and efficiency of the employees so that they can produce more
unit of products with less cost and less time.
 To create harmony in the organisation:- if there is dispute resolution process the
harmony is there in organisation that leads to the smooth working operations.

 Flexibility:- there is more flexibility in organisation if there is less dispute. The
employees can do each others work. The top management can arrange the work
systematically and every one can easily adopt it.
 Confidence:- the employees confidence can be increase by having the dispute resolution
process because if they face any problem they have the organisation support.
Part B :- Explain how it would implement it in your business?
Following is a process to implement the dispute process in the organisation.
 understand the employees needs:- the first step is to identify the employees need what
they are excepting from the organisation and what are the problems they are facing in the
organisation.
 Make the rules and process easy, flexible and understandable:- the company should
make the rules and regulation , policies more easy, understandable and flexible. So that
employees can comfortably implement that.
 Start communicating and give training to them:- next step is choose the employees
who are facing the problem start communicate them and give training to them on the
particular issue they are facing.
 Supervise and control them:- the senior supervisor over look the situation and see the
changes after the training if there is some issue the supervisor should take the control
measures.
Part C:- Explain who within an organisation would be involved in developing a dispute
resolution procedure.
There are different department involve in the procedure like line management, top level
management , human resource management, head department etc. If there is normal dispute
among the employees the supervisor will try to solve it. If employee is facing any problem from
long time they can go to the HR. But if the conflict converted into serious issue then the head
department has to inform the top management. The top management, middle management head,
different departments head and line manger head these authorities is preparing the guidelines for
the disputes and conflicts. Very department head is monitor their subordinates and if there is any
issue the meeting is conduct to have the solution.

Part D :- Who would be responsible for final approval of a Dispute Resolution Process
adopted by an organisation.
The head of the HR department prepare the presentation and send to the top management to
get the approval. The meeting is conduct in which the stake holders,shareholder,company
COO,CEO,CFO, etc. are there and take the decision and if they think the changes are needed
they send the report to the HR. Otherwise they approve the report. It is a vital decision of the
management as it is regarding the employees interest and changes can't be done again and again
so they make their decision very carefully.
Question 3
Answer:- Outline the 3 types of records you might keep during a dispute, and outline for
what situations they would be an appropriate record for.
 Employees complaints records:- the company should maintain the records of the
employees in which the complaints has to be record and for one employees how many
complaints has come in a month or in a year.
 Employees personal information:- company has to make the record of the employee
personal detail his/her name,address, background check, contact number, government id.
 Reason of the conflict:- the company should make the records in which it is mention
what complaint the employees has and with whom.
 Number of lawsuits on the employee:- company should keep the records of the current
and previous employees on which law case is going on.
If company maintain these records they can used these reports at the time of law suits and also
company can identify which employee is making maximum mistake and who's fault is there. If
the employee is blaming the management system at that time also company can show its record
and can prove its innocence.
Question 4
part A:- You are in dispute with a client and all attempts to resolve this have failed. Before
escalating the dispute to a court or tribunal explain at least 3 Alternative Dispute
Resolution (ADR) methods external to your organisation that may be used to attempt to
resolve the dispute.

Ensure that you outline the types of dispute that is best suited to the ADR method you are
describing.
Answer:- The company promise to client to provide the flat purchase by him on the particular
date. But because of some reasons they haven't deliver its services to the client and in that case
the conflict arise. The client paid the money in return of the flat but company projects gets the
stay order from the government and project has to stop there. The company promises the client to
give his deliver after some time. But client get anger and wants its money back in this the
following AID method will follow.
 Arbitration:- company can appoint the third party to resolve the problem. This third
party known as arbitrator and arbitrator is appointed by the company itself rather than
some legal bodies. The arbitrator analysis the situation see the fact the and figures and
take the decision which is in the favour of both the parties.
◦ Conciliation:- In this method the third party see the objectives of the circumstances
and take the decision. Parties have to negotiate and come to conclusion and take final
decision which benefits both of the party involve in the issue.
 Meditation:- In meditation the mentor generate the better communication between the
parties so they can solve their problem peacefully. The mentor doesn't guide the parties
mentor just ask the direct question to the parties to have the clear conversation between
them.
Part B:- Explain how statutory obligations may restrict or alter your decision to use ADR
such as arbitration.
Answer:- the statutory obligations restrict the decision because they feel that the parties are not
genuine and they taking advantage of the deal. The parties are getting the profit by this issue or
conflicts so arbitrator can restrict the decision. Some times one parties is getting over advantage
to another party in that case of the decision will be restricted. The arbitrator appointed people
those who are specialised in the particular field. If arbitrator observes that there are to many
sacrifices which one party has to make then the decision can be restricted.
Question 5
part A:- List and Explain 4 possible Causes of Disputes that can occur during a building
project.

Answer:- following are the disputes take place at the building project.
 Conflicts with the contractor:- in construction project there are chances to have the
conflicts between the employees and contractor. As there is any confusion what workers
has to do and in what manner conflict take place. Contractor behaviour toward workers
also leads to the conflicts and disputes.
 Disputes between the workers:- the conflicts takes place in between the workers
because of having the different thinking and has dominating nature can leads to the
conflicts.
 Disputes with other party:- if there is other people also who lives near by the building
projects and have some issues so argument take place and this also lead to disputes. It
can be any reason.
 Disputes with the clients:- some times disputes also take place between the clients and
builder for various issues like price, quality and not fulling the promises.
Part B:- Identify possible solutions for the following building contractual disputes:
Following are the solution for the particular problem:-
 proper training to works:- their should be proper training given to the works so that the
can do proper their work without any confusion.
 Superior should respect and support the subordinates:- the contractor and other
senior parties should respect and encourage the workers by build the strong and healthy
relation with them.
 Have the clarification of their goals:- they should have clarity about their goals and
they should have their clear direction of their work.
 Feedback of the workers:- the company can take the regular feed back of the workers so
that they can discuss the issue and can solve it.
Question 6
According to Justified Construction pvt ltd , the contract is a legal document between a
contractor and customer. It is the legal binding between the client and dealer. According to this
situation of contract between the owner and building company then the whole concern or matter
of resolution is taking into consideration of building pool has given responsibility to the original

contractor , the person whom the deal has been prepared and the company who has accepted the
deal . Th matter of resolution is between the original contractor and the company.
Question 7
A) dispute resolution process outlines by the project
over the past decades the construction industry has been progressing and developing
more cost-effective methods of dispute resolution by making innovative methods of construction
the complexness of a construction based undertaking requires the numerous mutually beneficial
constituents consisting information, materials, instruments, tools and diverse range of personnel
workforce, self-directed engineers, contractors and suppliers adds to the complexity of the
disputes arising out of or in relation to them.
Following are the different dispute resolution methods has been occurring in construction
industries:-
NEGOTIATION :- through negotiation the provisions requiring the entities involved in the the
dispute to seek resolution in construction projects
DISPUTE REVIEW BOARDS :- it consists of more than one no neutral experts in order to
monitor r the site visit purpose periodically.
MEDIATION – mediation is process in which a company can mediate one person in order to
resolve disputes between the parties to encourage cooperation, settlement and apprehension
among them.
ARBITRATION – basically it is a process of adjudication in which all the parties involved in a
disputes including council presents the state of the parties in front of impartial third party, who
provide a peculiar grant.
Risk assessment – it is the best method in order to resolve disputes in construction industries by
assessing the types of risks prevailing in construction industry according to site location,
selection, contract and future predictions about a particular construction plan on the basis of
upcoming opportunities and profits.
These are following disputes resolution methods with reference to construction industries.

B) You have finished building the pool for your client. They are now refusing to pay the last
progress citing delays on the project.
To
Drove genies
123 park residency
Buckingham
UK
4th april
subject : resolution of your grievance regarding non payment services
Dear Customer,
I am writing this letter in response to your grievance raised on 21st of April regarding
the incomplete removing of spoil from excavation, rock excavation payment of
1500 dollars and pool depth issue. We truly respect your right to file a concern and
apologies for the inconvenience this may caused you. By examining your concerns
and difficulties, the construction manager complete the inquiry by toady itself and s
solve your queries as soon as possible with respect to the following temperament.
Thanks a lot for conveying this subject to our attention. We promises to serve you with
excellence in future
If you have any further querries or if you need any help or support from our side you
can call us on the no that is given on the address, we are more happy to hep you.
Truly,
james m. desousa
park street
3456 milton avenue
2567834590
Question 8
According to VINCI construction UK limited, the company provides various types of methods
and ideas in order to solve disputes in relation with construction projects. The disputes are
related with customer queries according to infrastructure , cost, quality and the environmental
conditions . The company made some advance methods in order to provide awareness among

customer’s I relation with building logistics about the quality of materials used in different rates
according to services. They improve the environmental conditions of the construction projects.
These are the certain methods adopted by construction industries to create a sit of attraction in
order resolve their problems and issues.
Contacts : 2543689764, 546783436

Question 9
Common laws are those which are helpful in dissolving the disputes between employer or
employee or employer or employer etc. There are many laws that sought out the disputes which
are as follows-
 Arbitration – There are Arbitration Act that dissolved the disputes in an organisation .In
this, parties selects a independent third party that helps in dissolving the issues. There
may be many no. of arbitrator but in odd no. who will settle the disputes. In this, court
will not interfere. In this arbitrator gives the decision after hearing all issues that will not
be binding on the parties. If parties don't follow the decision then they can move on
towards the courts or any other place where they get solution.
 Mediation- In this a third party is involved that gives the final decision after hearing the
issues of all parties. Once third party gives the decision then it have to accept it. It is a
voluntary process and takes place if both parties are agreed. In this mediator don't take
sides of anyone and gives independent solution to them. The cost of mediation is borne
by both parties equally .
Question 10
Importance of communication with other dispute parties
Communication is very important in dispute within an organisation. Communication
means the exchange between sender and receiver. There are importance of communication
which are as follows -
 It helps in dissolving the disputes or misunderstanding between the parties.
 It creates a familiar environment with in the organisation .
 It motivates or encourage the employee for working effectively and efficiently.
 It is helpful in ignoring the arguments or strikes or lockout in the organisation.
 It saves the time of the company because if employer will not communicate with
employees then there may be arise disputes then employees may do strike and stop the
working of company the company have to suffer loss or wastage of time in dissolving the
issues.
 It increases the understanding between employees or employers.

 It creates the value of the company because if employer will communicate with
employees then employees will say good about the company then it will build the value.
 It will save the cost of the company hat will occurred while dissolving the disputes.
 Through communication ,company can easily accomplish the desired objectives.
 If employee or employer will have any problems with each other then they communicate
with each other and be able to sought out the problems then outsider can not know about
the insider problems of the company.
 If in an organisation ,there are proper communication then it will reduce the employees
turnover.
Question 11:- Explain why it is important that you can use communication technology such
as mobile phones and two-way radios at the worksite.
Communication played an important role in the coordination at the workplace. Lack of
communication can create a serious issue for a company. In order to improve performance at
the work place they required to use various communication tools in order to improve
business and productivity of the staff. The manager of the cited business unit also can
interact easily with their team members so that they can attain their desired goals and
objectives.
Question 12:- Explain why it is important to communicate effectively with your co-workers and
team members
There are various importance of an effective communication within the business organization so that they
can achieve their long term target in an effective manner. These significance as give below:
Improve co-worker productivity:
An effective communication channels help to improve overall communication system in an organization.
There are various guidelines which must be followed by the worker. If a company having a infrastructure
of communication they can increase their performance. apart from that there are various there are various
data and information which required to share by the various functional department. So that they can
improve the decision making process in an effective way.
Question 13:- Explain why it is important that you can use communication technology such as
mobile phones and two-way radios at the worksite.

Communication played an important role in the coordination at the workplace. Lack of
communication can create a serious issue for a company. In order to improve performance at
the work place they required to use various communication tools in order to improve
business and productivity of the staff. The manager of the cited business unit also can
interact easily with their team members so that they can attain their desired goals and
objectives.
Question 14:- When communication occurs in response to some kind of negative event - credit has
been denied, sales are down, quality and performance criteria have been missed
Communication helps to improve business performance in a manner which can provide a long
term growth. But due to lack of communication can increase dispute between two parties.
Therefore, they required to make an effective communication which can help to create a
sound relationship among them.
Question 15:- Provide an explanation on what the below seven phrases mean in your own
words and provide a strategy for dealing with each.
1. Emotional Reactions:- emotion tends to the feeling of the internal and external mental
activities. It can change according to the situation. it can be positive or negative. It can be
generate through some situation, experience , incident. It can lead to change in behaviour.
In this case dispute problem is discuss among the employees so the that context the
company can understand by its emotional reaction.
2. Fight and flight:- in relate to the topic the employee can decide whether they have to
face the problem or to run from the problem. If they discuss the problem with
management they can get the solution or they can decide to leave the organisation in
which they can't get any solution. It actually the response which the human get when they
are in the stress there are many situation in which human get this response like any
harmful, attack situation.
3. Problem solving:- in this the person try to solve its problem by searching solution for
that. There are many situation in with person get trapped and get confused what to do in

that case they find the solution by searching the different solutions. In context to this case
the human resource department search alternative way to solve the employees problem.
4. Loaded language:- in this the corporate make the emotional appeal to convince its
employees or complete its agenda. In this person gives its stereotype speech to done its
work and to make the person emotional.
5. Communicating under stress:- in context to the case. leaders communicate the
employees those who are under stress and find their solution. They encourage the
knowledge among the employees and give training by that they communicate well and
get confidence. Leader should understand the weakness of its team member and help
them to over come from that.
6. Withdrawal:- withdrawal have three meaning. 1. in normal culture people tend to
withdraw with the intent to punish. 2. during conflict resolution when people tend to set
off the problems aside and start getting normal and increase the interaction between them.
3. in this situation people starts to avoid the people who are the source of conflict
7. cooling down:- In the organisation there are so many peoples and the department the
manager have to manage them. Some time the employ get frustrated by that they well not
get effective performance. Then manager have to cool down then by some of the active or
some event.