Personal and Professional Skills for Management

Personal and Professional
Skills for Management

Table of Contents
Introduction .....................................................................................................................................1
Handling inter-personal conflict......................................................................................................1
Resolving a situation of conflict at work................................................................................1
Conflict Scenario....................................................................................................................1
Strategy to deal with Task conflicts in business.....................................................................2
Coaching an individual....................................................................................................................3
Handling a Situation of Individual Coaching at Work...........................................................3
Coaching scenario..................................................................................................................3
Strategies to consider for improving individual productivity.................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................8
.........................................................................................................................................................9

Introduction
Conflict management determines approach and techniques which assure that negative
impact of collision is minimised and positive environment is formed with business (What is
Conflict Management?, 2019). Mainly, conflicts are arise between co- workers, supervisors,
subordinates, employees and external stakeholders like suppliers, customers, regulatory agencies
and many more. For managing the same, company needs to develop effective conflict
management skills to maintain positive working environment for workers so that they can easily
perform their task within more efficiency and at the same time also develop positive relation
with others (Abdulla and Kumar, 2016). Current report is based on different practices of conflict
management that support company in managing conflicts appropriately.
Handling inter-personal conflict
Conflict management is a practice that help in recognising as well as dealing with issues
in a organised and balanced manner. Mainly, it is implemented in business organisation with the
aim of resolving issues arise at workplace and between workers. In this regards, interpersonal
conflicts is directly affect employees morale and their productivity in negative manner. Thus, it
is important for manager of company to effectively handle this type of conflicts by allowing
employees to tell their side and so on. As, it also includes effective communication, problem
solving skills, negotiation skills and so on that focus on developing employees performance of
attain all the set goals and objectives of company. In addition of this, conflict management play a
crucial role in firm as it refers to the techniques that design to reduce the negative impact of
conflicts and at the same time also enhance positive outcomes. This will support in improving
productivity level of employees within the company. Thus, it is important for company and its

manager to effectively analysis the issues or disputes arose among worker at workplace. By this
they can eliminate the negative impact on working area and also tries to manage the same.
Resolving a situation of conflict at work
Conflict Scenario
In business organisation, conflict among team members is one of the major issue that put
negative impact on employees performance at workplace. As team members doesn't maintain
proper coordination while performing given project activities. This is the reason that team
members reduce their productivity level and fail in attaining set common goals (Benson and
Enström, 2017). The conflict which is being considered in this section mainly relates to Task
which is to be performed by them. A team was formed considering specialist from different
fields to fulfil a project and this project is lacking behind due to non-harmonious relations
amongst members. Therefore the strategy which will be considered for improvement will relate
to workplace environment only. Considering the scenario, it is important for leader to motivate
and influence their team members to work in a team and maintain better coordination. With the
help of this, company can resolve conflict and make team members more efficient towards their
project.
Strategy to deal with Task conflicts in business
Apart from this, it is significant for organisation to manage all the conflicts at workplace
so that employees get motivated towards their working activities and also tries to put their best
efforts. This can be beneficial for company and its workers to attain their set goals and target in
stipulate time frame. For resolving conflict related to Task conflicts, leader can use effective
theory i.e. Tuck-man stages of team development to develop an appropriate team (Dalaya and et.
al., 2015). This theory is consider as an effective process of learning to work together as it
includes different stages during development in order to become high performing at workplace.
 Forming: It is initial and one of the important stage that includes period of orientation
and getting acquainted. In this team members are looking for effective leadership and
authority of effectively execute allotted project activities. In this regards, leader of team
discussed about all the members skills, project goals, project timeline, individual roles
and many more. One of the main focus of leader is on people than their work. With the