Employee Attitude & Organizational Success
Added on 2020-05-04
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Running Head: Organizational Behavior Organizational Behavior
Organizational Behavior Employees are an important asset in any organization. Therefore, it is important to ensure that employee behavior is effectively managed to ensure successful operations. Explain the impact of employee behavior on company performance and describe the challenges that are likely to face in the process of managing employee behavior. Suggest any five solutions to the challenges you have identified. Organization behavior is a concept and also the application of knowledge about the people and also the groups that perform their task within the organization. The employees are considered as an essential asset of an organization. The success and failure of the organization are dependent on the capability of the people who are conducting their day to day activities. With the positive behavior of the employees, the organization can easily progress and attain the goals and objectives. It is analyzed that the employee's behavior plays a significant role in conducting the operations of the organization in an effective manner. The customer analyzes the behavior of the employees by taking into consideration various problems that are concerned with the products or services. If an employee of the organization focuses and fix the problem of the customers then, itcan enhance the goodwill of the company in the minds of the consumers. They create a perception that the company is efficient and help the customers to solve the problem. The trust between the consumers enhances and it gives direct impact on the sales and performance of the organization (Moore, Detert, Treviño, Baker and Mayer, 2016).Not only the focus is given on what the employees say, but what the customer remembers is the main point that should be taken into consideration. For customers, the satisfaction is when they have solved their problems by an employee who is capable enough to sort out the problems that are faced by the consumers. The way employee performs and behaves with the consumers can give direct outcome on the performance of the organization. If the customers are satisfied with the services and behavior, then it induces them to avail the services and products again and again. If the customer comes back, then it can be very easy for the organization to attain profitability and also the performance level increases (Mostafa, Gould‐Williams and Bottomley, 2015).
Organizational Behavior The behavior of employees gives direct impact on the working operations of the organization. The behavior of the employees is also related with the level of job satisfaction. In the recent scenario, it is evaluated that the organization gives emphasis on ensuring job satisfaction of the employees who are working in the organization (Kim and Kim, 2013).If the employees are satisfied with the job, then it is seen that they are more productive, perform better and also perform the activities that lead to the satisfaction level of the customers. Dissatisfied employees in the organization can create various hurdles for an organization to survive in the competitive environment. Job satisfaction is concerned with the positive feeling that is possessed by the employees of an organization. To survive in the competitive environment it is essential that the organization focuses on enhancing the satisfaction level of the employees. If the employees who are working in the organization are satisfied, then they will perform their activities with full dedication. If the employees give their best towards the work, then profitability and developmentcan be attained by the organization (Abdallah, 2014).The behavior in the organization also relates to the individuals and groups that are related to eachother in the workplace. There are various factors that are faced by the organization to manage thebehavior of the employees in the organization. The factors are:Diversity: The workplace consists of various different individuals. The individual belongs from different backgrounds, culture, ages and sexual orientations. The challenges that are faced are related to managing the diversity that will give a positive impact on the performance of the organization. Different individual possess different behavior and attitudes towards the organization. So, it creates a problem for the organization and also for the top management to have a proper control and understanding of the behavior. By having different behavior there are various conflicts that arise (Zeng and Honig, 2017).So the manager of the organization should give a proper decision by considering the problems of both the parties. It is very important that the decision that is given should be accurate and both the parties are satisfied with it. If the employees are satisfied with the decision then the contribution level will be enhanced. If the contribution level is enhanced then the organization can easily attain the targets (Wei and Dongri, 2016).Ethics: With the use of media, it is very easy for the scandal to reach a large number of audiencesin a short time. The organization always takes into consideration effective policies that are
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