Employee Attitude & Organizational Success

This assignment delves into the crucial relationship between employee attitudes, their resulting behaviors, and the overall success of an organization. It emphasizes understanding how factors like internal marketing practices, leadership styles, and ethical culture shape employee perspectives and actions. The analysis aims to highlight the significance of employee satisfaction and its direct influence on organizational performance and market competitiveness.

Running Head: Organizational Behavior
Organizational Behavior

Organizational Behavior
Employees are an important asset in any organization. Therefore, it is
important to ensure that employee behavior is effectively managed to
ensure successful operations. Explain the impact of employee behavior
on company performance and describe the challenges that are likely to
face in the process of managing employee behavior. Suggest any five
solutions to the challenges you have identified.
Organization behavior is a concept and also the application of knowledge about the people and
also the groups that perform their task within the organization. The employees are considered as
an essential asset of an organization. The success and failure of the organization are dependent
on the capability of the people who are conducting their day to day activities. With the positive
behavior of the employees, the organization can easily progress and attain the goals and
objectives. It is analyzed that the employee's behavior plays a significant role in conducting the
operations of the organization in an effective manner. The customer analyzes the behavior of the
employees by taking into consideration various problems that are concerned with the products or
services. If an employee of the organization focuses and fix the problem of the customers then, it
can enhance the goodwill of the company in the minds of the consumers. They create a
perception that the company is efficient and help the customers to solve the problem. The trust
between the consumers enhances and it gives direct impact on the sales and performance of the
organization (Moore, Detert, Treviño, Baker and Mayer, 2016).
Not only the focus is given on what the employees say, but what the customer remembers is the
main point that should be taken into consideration. For customers, the satisfaction is when they
have solved their problems by an employee who is capable enough to sort out the problems that
are faced by the consumers. The way employee performs and behaves with the consumers can
give direct outcome on the performance of the organization. If the customers are satisfied with
the services and behavior, then it induces them to avail the services and products again and
again. If the customer comes back, then it can be very easy for the organization to attain
profitability and also the performance level increases (Mostafa, Gould‐Williams and Bottomley,
2015).

Organizational Behavior
The behavior of employees gives direct impact on the working operations of the organization.
The behavior of the employees is also related with the level of job satisfaction. In the recent
scenario, it is evaluated that the organization gives emphasis on ensuring job satisfaction of the
employees who are working in the organization (Kim and Kim, 2013).If the employees are
satisfied with the job, then it is seen that they are more productive, perform better and also
perform the activities that lead to the satisfaction level of the customers. Dissatisfied employees
in the organization can create various hurdles for an organization to survive in the competitive
environment. Job satisfaction is concerned with the positive feeling that is possessed by the
employees of an organization. To survive in the competitive environment it is essential that the
organization focuses on enhancing the satisfaction level of the employees. If the employees who
are working in the organization are satisfied, then they will perform their activities with full
dedication. If the employees give their best towards the work, then profitability and development
can be attained by the organization (Abdallah, 2014).
The behavior in the organization also relates to the individuals and groups that are related to each
other in the workplace. There are various factors that are faced by the organization to manage the
behavior of the employees in the organization. The factors are:
Diversity: The workplace consists of various different individuals. The individual belongs from
different backgrounds, culture, ages and sexual orientations. The challenges that are faced are
related to managing the diversity that will give a positive impact on the performance of the
organization. Different individual possess different behavior and attitudes towards the
organization. So, it creates a problem for the organization and also for the top management to
have a proper control and understanding of the behavior. By having different behavior there are
various conflicts that arise (Zeng and Honig, 2017).So the manager of the organization should
give a proper decision by considering the problems of both the parties. It is very important that
the decision that is given should be accurate and both the parties are satisfied with it. If the
employees are satisfied with the decision then the contribution level will be enhanced. If the
contribution level is enhanced then the organization can easily attain the targets (Wei and
Dongri, 2016).
Ethics: With the use of media, it is very easy for the scandal to reach a large number of audiences
in a short time. The organization always takes into consideration effective policies that are

Organizational Behavior
related to the ethical behavior within the workplace. The challenge for the organization is to
promote an ethical organizational behavior and also the culture so that the individuals cannot
give emphasis on the individual interests. The behavior of the individual is based on the policies
of the organization. So the organization should always give focus on enhancing the
organizational behavior so that the employees feel satisfied and happy to conduct their activities
(Memon, Salleh, Baharom and Harun, 2014).
Employee Resistance: By taking into consideration the recent scenario it is analyzed that it is a
complex process that is faced by the organization. The employee's resistance has resulted in the
failure of many activities that are initiated by the organization. There are various cases in which
a lot of resources are given by the organization so that the employees can adjust themselves in an
effective manner to attain the desired goals. Employee behavior is also affected by the change in
the management. If the organization implements some change in the organization, then it gives
direct impact on the behavior of the employees. So it is important that the change that is
implemented by the organization should be discussed with the employees of the organization
(Ruiz-Palomino and Martínez-Cañas, 2014). If they accept the change, then only the company
should implement it. If the change that is implemented in the organization is according to the
interest of the employees, then the organization can easily expand its operations and can also
attain the goals in an efficient way. So, the organization should focus on adapting the change that
is considered by the employees and also proper training should be given so that they can work
with a positive behavior (Argyris, 2017).
Technology and innovation: The behavior of the employees is also related to the technology and
innovation. In today's environment, the main challenge for an organization is to set the issues
that consist of management of technology and innovation. The company can only attain the
success when it maintains flexibility and also enhances the quality of the products. The
employees play a great role in innovating the products and also in the change that exists in the
organization. The challenge that is faced by the company is to stimulate the creativity and
innovation of the employees. If the technology that is adopted does not reduce the workload of
the employees, then it will give direct negative impact on the behavior. The employees who are
dissatisfied can also lead to inefficiency in the working structure. So, it is essential for the
organization to adopt the technology that enhances the profitability and also gives a positive

Organizational Behavior
impact on the employee behavior. If the employee carries a positive attitude then it can be easy
to accomplish the activities in an efficient way (Singh, 2017).
Goals and objectives: The Company also faces a challenge that is related with attaining the goals
and objectives of the organization. By considering the proper management of the employee
behavior sometimes it gives negative impact on the goals and objectives of the organization. If
the organization does not able manage the behavior of the employees effectively, then the
employee will not be able to work efficiently in the organization. Dissatisfaction level of the
employees can give the negative outcome. So, it is very important for an organization to give
focus on the behavior of the employees, if the employees carry positive attitude then it can help
to attain the profitability and also the enhancement in the productivity level can be evaluated.
The behavior of the employee is dependent how the organization offers the activities by
considering the interest areas and also by offering various incentives schemes (Bakotić and
Krnić, 2017).
Organizational behavior can assist the organization to face and overcome the challenges. It is
evaluated that the behavior of the employees gives direct impact on the success and profitability.
The challenges can easily be covered into profitable opportunities. Employees should be given
the main emphasis by the organization so that the operations can be conducted smoothly. The
Behavior gets influenced by the attitude that the employees possess and it is the attitude only that
converts into an indicator of the problems that the organization can easily encounter. In order to
excel in the market, it is essential to ensure the employee's satisfaction level (Yidong and Xinxin,
2013).

Organizational Behavior
References
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Memon, M.A., Salleh, R., Baharom, M.N.R. and Harun, H., 2014. Person-organization fit and
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Organizational Behavior
Singh, S., 2017. Organizational Climate as a Predictor to Employees’ Behavior. In Strategic
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