Organizational Behavior and Management: Forms of Control and Motivational Theories

Organizational Behavior
and Management
STUDENT’S DETAILS-
ORGANIZATIONAL BEHAVIOR AND MANAGEMENT
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Task 1
Organizational behavior is an important aspect in any organization. It refers to study or
understanding of behavior of people in the organization and also identifying the causes and
effects of that behavior (Osland et al., 2015). Organizational control is also plays a very vital
role in an organization. It is the process by which the activities of people within an organization
are evaluated which can lead to the attainment of organizational goals or objectives (Adler,
2018). In order to maintain an effective control process, the managers evaluate the performance
standards and give the feedback to the employees. An organizational control is the process of
influencing the behavior of employees in order to achieve the goals and objectives of the
organization (Knights & Willmott, 2012). Control consist of development of rules, guidelines
and formal procedures that helps an organization to influence the behavior of the employees to
act in discipline and moving ahead to achieve the objectives of the organization.
There are different forms of control to examine the actual performance of employees into the
organization. These forms of control differ from organization to organization. As per Knights
and Willmott, there are four forms of control, namely direct supervision, bureaucratic
procedures, cultural control and Output and Self-regulation. Now, control through rules and
procedures and control through performance are discussed in the following path. For discussing
these two forms of control, various theories and models are applied like Schein’s iceberg model,
Deal and Kennedy’s model, Maslow’s hierarchy of needs and Herzberg’s dual-factor theory.
These two forms of control are helpful for managing, controlling and influencing them from
motivation to improve performance. Further, the discussion is about control through rules and
procedures and control through performance.
Control through rules and procedures means the controlling of the activities and functions of the
individuals through formal rules, regulations and standards within the organization (Annosi &
Brunetta, 2017). An organization uses strict documents and reports to measure and monitor the
effectiveness of performance towards the organizational objectives. There are a set of rules and
procedures for the individual and the individuals are bound to follow those rules in order to
maintain a discipline in the organization and also leading the organization towards the attainment
of organizational goals. In the understanding of this control, Schein’s iceberg’s model can be
applied. Schein’s model of culture states the two aspects of culture which are visible and

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invisible. The invisible are values and beliefs of the people and the visible ones are the job
descriptions, strategic plans and formal disciplinary procedures which controls the behavior of
individuals (Hogan & Coote, 2014). Therefore, this model can be used for the part of visible
aspects in this model. Apart from this, there is one more model called Deal and Kennedy’s model
based on the two dimensions- degree of risk and speed of feedback. This model states that there
should be higher degree of risk and higher speed of feedback to increase the sales of the
company (Bremer, 2017). The degree of risk taken in the business is the basic rule of doing
business as the business cannot survive without taking risk and therefor it is the major aspect of
control through the rules related to taking risk in the organization. Moreover, the feedback and
rewards given to the employees is documented and contains the procedures which enables an
organization to control them also giving them warning through a formal procedure and a proper
format in order to improve their behavior into the organization.
Further, the Senior Manager of Business Solutions and Technology Innovation may have
different benefits and may face different challenges in enforcing the control through rules and
procedures in the company. The benefits include that it helps in maintaining an organized and
effective control over the workforce (Annosi & Brunetta, 2017). This control helps the
manager to enforce the control in a systematic and formal procedure which increases the
credibility of the information and allows an employee to follow the hierarchy which decreases
the favoritism. In this type of control, the manager divides the work on the basis of specialization
which helps him in monitoring the activities in an easier way. It helps in keeping the record of
decisions and rules being executed in the company by the manager. One of the biggest
challenges that the managers face while enforcing control through rules and procedure is the
resistance of the rules due to the rigidity which reduces creativity. It involves the paperwork
through which all the documents are maintained and it leads to wastage of time of the manager
(Mori, 2017). The manager under this control being impersonal due to rigid rules faces
difficulties in maintain relationship with the employees and as well as customers. The manager
makes slow decisions due to undertaking of the whole procedure takes time and leads to slow
decisions. The manager makes rules and procedures to bound employees but it limits their
capability and innovation. Thus, it can be a disadvantage for the manager as this will reduce the
profitability for the company.