This research paper focuses on the management of conflicts and the importance of communication in leadership. It discusses conflict management, effective leadership, and the role of communication in managing conflicts and facilitating positive changes within organizations.
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Running head: ORGANIZATIONAL COMMUNICATION FOR LEADERS Organizational communication for leaders Name of student Name of University Author note
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1 ORGANIZATIONAL COMMUNICATION FOR LEADERS Table of Contents Introduction................................................................................................................................3 Conflict management.................................................................................................................3 Effective leadership....................................................................................................................4 Importance of communication in management..........................................................................6 Managing Conflict & Change....................................................................................................7 Problem solving.........................................................................................................................8 Conclusion..................................................................................................................................9 References..................................................................................................................................9
2 ORGANIZATIONAL COMMUNICATION FOR LEADERS Introduction The research paper is presented to focus on the management of conflicts and how can it help in managing the personal and professional development with the consideration of communication management. The communication within the organisations is managed with the assistance of leaders to deal with the conflicts and this can be responsible for the development of professionalism with much ease and efficiency. The leadership and communication are important aspects that are responsible for managing conflicts within the organisation and at the same time, facilitate positive changes, which can benefit both the organisation as well as its staffs (Noe et al., 2017). To facilitate the management of conflicts, the organisational communication for the leaders of the organisation is important to transfer or exchange messages and information rooted in the organisational culture and values. This would help in creating a positive impact on the various stakeholders such as the employees, shareholders or investors, strategic partners, customers, etc. by reflecting the vision, mission statement and the culture as well. Conflict management The conflicts are evitable to arise and is common considering the interactions or communications between the human beings. To ensure that the people do not get stuck in different situations due to the conflicts, it is not only important to develop the organisational policies, but also is important to ensure that the organisational policies and procedures are informed to the employees and made knowledgeable about with the involvement of the leaders or managers. According toDozier, Grunig & Grunig(2013), this should allow the staffs to follow these policies and rules and even become aware of the consequences that might result from the conflicts, furthermore could help in facilitating the communication process between the manager and employees and ensure development of conflict resolution
3 ORGANIZATIONAL COMMUNICATION FOR LEADERS strategies, no matter what the size of the organisation might be (Dozier, Grunig & Grunig, 2013). The conflicts might arise due to the opposing needs and incompatible preferences along with change in internal and external demands that could hinder the successful management of communication and this in turn, should result in conflicts and misunderstandings all throughout. As stated bySchlaerth, Ensari & Christian(2013), there could be interpersonal, intrapersonal, intragroup and intergroup conflicts, all of which, involve individual values, behaviours and also the organisational behaviours that get affected due to the interpersonal disagreements, furthermore leading to differences in opinions and responses and creating conflicts all throughout (Schlaerth, Ensari & Christian, 2013). The conflicts are managed with the enabling of proper communication process and by involving the managers and leaders to make the employees informed about the organisational policies and procedures, which can create scopes for dealing with the conflicts conveniently. Effective leadership There are various principles of managing effective communication among the organisational leaders such as the openness, personalisation, prioritisation, maintaining clarity, trust, listening and finally inspiring. These are the key aspects for driving collaboration and success, furthermore ensure maintenance of good leadership skills to promote better understanding from the person who are being communicated with along with being open while communicating with the members of the organisation (Hillson & Murray- Webster, 2017). The personalisation is another aspect that has helped the leaders to prioritise on the communication what the leaders want from the organisational members, furthermore manage clarity and ensure successful production all throughout. The effective leadership communication allows for managing clear and simple communication, furthermore discuss among themselves, i.e., the manager and employees to gain clarity of any solutions that can
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4 ORGANIZATIONAL COMMUNICATION FOR LEADERS resolve the conflicts with ease and efficiency.Siebert & Costley(2013) stated that inspiration is another major aspect that the leader should do to the organisational members to encourage them as well as keep them motivated to perform to their potential, which can also make them understand the importance of communication and make sure to prevent any kinds of conflicts thereafter (Siebert & Costley, 2013). The leadership in the organisation requires knowledge and skills about the various ways to communicate with the various components of the organisation such as the employees, customers, managers and investors or shareholders. The leaders and managers must adapt to certain communication styles according to the group size and nature and understand that the skills of communication are important for the achievement of portfolio of experience and skills (Singer, 2018). The organisational leaders must communicate verbally as well as non-verbally and the organisational members pay much more attention to the actions rather than the words that are spoken representing the messages and information.Franks et al. (2014),the nonverbal communication would be possible with the management of facial expressions and by maintaining positive eye contact and body posture for ensuring that the leadership communication promotes trustworthiness and loyalty among the organizational members (Franks et al., 2014). The effective leaders must adapt to the different communication style according to the audiences, furthermore ensure encouragement of people for meeting the communication goals and objectives. The leaders must also switch between the authoritative style with the organisational members and influencing the stockholders to follow an inspiring style of communication to manage positive responses and verify the understanding of communication process to deal with the conflicts (Cummings & Worley, 2014). This would also help in making the leaders lead the team members by example, which could also allow them to get encourage and consider the leader as an active listening style for suiting the needs
5 ORGANIZATIONAL COMMUNICATION FOR LEADERS of conflict resolution techniques properly. Al these necessary skills could also foster personal and professional development along with creating more scopes and opportunities for sustaining in the future career effectively as well. Importance of communication in management The significance of communication in management tend to bring in various benefits such as improve the effectiveness of decision making process, manage smooth and efficient working through potential efforts put by the organisational members, facilitate coordination work and increase the effectiveness of the managers to deal with the conflicts that might arise within the organisation as well (Batool, 2013). The leaders facilitate communication, which is essential for the process of decision making and for the planning and most essentially, the managerial decisions are based on the communication quality.Rosenbach(2018) stated that by promoting communication, it can not only allow for the enhancement of skills and knowledge for the managers, but could also facilitate own knowledge and gain better experience in dealing with the organisational members. This could also be beneficial for making the organisational members informed about the organisational policies and plans required to manage the organisation in an effective way too (Rosenbach, 2018). The ways by which personal and professional development would be possible include smooth and effective work flow along with the managerial ability to regulate the actions of the subordinates for undertaking the desired action. The management of conflicts should be possible with the enhancement of coordination at work along with fostering better communication to share and exchange ideas and information aimed at achieving a common goal or objective by engaging people altogether and creating better teamwork as well. In terms of professional development, the communication in leadership can improve the level of morale and enhance the motivation level while at the same time, gain the ability to effectively
6 ORGANIZATIONAL COMMUNICATION FOR LEADERS control the subordinates and make them satisfied with the job conditions easily (Aktas, Gelfand & Hanges, 2016). One of the most important benefits of managing communication within the organisational management could be the improvement of skills for democratic management where the manager should engage the employees and obtain their opinions and responses prior to making an effective decision in business without any sort of authority decentralisation and delegation. Managing Conflict & Change The resolution of conflicts allow multiple parties to find an effective solution and treat the disagreement between them and it can be either financial, political emotional or even personal. The best courses of actions are undertaken with the involvement of the manager or leader of the organisation to resolve the disagreement between the two parties, furthermore engage the employees of the organisation to manage discussions and agree on certain aspects for overcoming the differences and resolve the conflicts with much ease and efficiency. The
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7 ORGANIZATIONAL COMMUNICATION FOR LEADERS organisational leaders need to communicate about the issues that have resulted in the conflicts, furthermore assist the employees to become part of the decision making process for resolving the conflicts effectively (Hesse et al., 2015). The conflict management techniques include collaborating, compromising, accommodating, competing and finally avoiding the consequences of such conflicts. To manage conflicts, not only is communication essential, but also it can facilitate changes within the organisation by making the organisational leaders allow the employees to present their opinions and respond to changes. This would facilitate democratic management changes as well as enable communication skills to be formed among the employees and managers to improve the efficiency of decision making process. This could also ensure increased productivity and at the same time, reduce the costs of operations (Erozkan, 2013). By managing good communication, the organisation would be able to establish a positive corporate image and establish positive relationships with the employees, clients, Government, shareholders or investors, Government and the community as well. Problem solving The problem solving is a team sport and the success of a team comes from proper management of communication and cooperation among the organisational members including the managers and employees. It could facilitate the professional by making the employees understand about the significance of sharing or exchanging information and manage collaboration through development of shared ideas and information. This would enhance the performance level of managers and employees and make them capable of undertaking coordinated action along with obtaining skills of decisiveness while working as an unit, in coordination. In case of requirement for high performance , great quality communication would be essential to prioritise on the areas of weaknesses and focus on the
8 ORGANIZATIONAL COMMUNICATION FOR LEADERS dividends of the organisation too for leveraging the skills and expertise, furthermore ensure appreciation and encouragement of employees by the manager to deal with the conflicts much conveniently (Wallensteen, 2018). The leaders must communicate with the organisational subordinates and assess the impacts of conflicts and even the downstream implications for gain a better understanding of the problem and then make an effective decision by considering the entire system. This could also be effective in the inclusion of a broader stakeholder audience in problem communications and become enough skilled and knowledgeable to make decisions by their own and select the right actions to be undertaken to resolve issues and problems appropriately and within quick time. Conclusion The research paper focused on the management of conflicts with the consideration of leadership communication and to ensure professional growth and development. This could benefit both the organisation and its members through effective communication, furthermore enable better transfer or exchange of information and messages needed to establish scopes and opportunities for the professional development of managers and employees. This could promote coordination, better management of communication and make the employees follow the right approaches to deal with the conflicts and ensure maintaining a positive working environment with ease and efficiency.
9 ORGANIZATIONAL COMMUNICATION FOR LEADERS References Aktas, M., Gelfand, M. J., & Hanges, P. J. (2016). Cultural tightness–looseness and perceptions of effective leadership.Journal of Cross-Cultural Psychology,47(2), 294- 309. Batool, B. F. (2013). Emotional intelligence and effective leadership.Journal of Business Studies Quarterly,4(3), 84. Cummings, T. G., & Worley, C. G. (2014).Organization development and change. Cengage learning. Dozier, D. M., Grunig, L. A., & Grunig, J. E. (2013).Manager's guide to excellence in public relations and communication management. Routledge. Erozkan, A. (2013). The Effect of Communication Skills and Interpersonal Problem Solving Skills on Social Self-Efficacy.Educational Sciences: Theory and Practice,13(2), 739-745. Franks, D. M., Davis, R., Bebbington, A. J., Ali, S. H., Kemp, D., & Scurrah, M. (2014). Conflict translates environmental and social risk into business costs.Proceedings of the National Academy of Sciences,111(21), 7576-7581. Hesse, F., Care, E., Buder, J., Sassenberg, K., & Griffin, P. (2015). A framework for teachable collaborative problem solving skills. InAssessment and teaching of 21st century skills(pp. 37-56). Springer, Dordrecht. Hillson, D., & Murray-Webster, R. (2017).Understanding and managing risk attitude. Routledge. Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2017).Human resource management: Gaining a competitive advantage. New York, NY: McGraw-Hill Education.
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10 ORGANIZATIONAL COMMUNICATION FOR LEADERS Rosenbach, W. E. (2018).Contemporary issues in leadership. Routledge. Schlaerth, A., Ensari, N., & Christian, J. (2013). A meta-analytical review of the relationship between emotional intelligence and leaders’ constructive conflict management.Group Processes & Intergroup Relations,16(1), 126-136. Siebert, S., & Costley, C. (2013). Conflicting values in reflection on professional practice. Higher Education, Skills and Work-based Learning,3(3), 156-167. Singer, L. (2018).Settling disputes: Conflict resolution in business, families, and the legal system. Routledge. Wallensteen, P. (2018).Understanding conflict resolution. SAGE Publications Limited.