Organizational Impact and Change Management

This report discusses the change process of TESCO and evaluates the drivers and impacts of change. It also covers force field analysis and recommendations for meeting organizational objectives. The report evaluates different barriers to change and their influence on decision making and leadership.

Organisational Impact
and Change
Management

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
Part 1................................................................................................................................................3
Overview of the organisation and its change processes.........................................................3
PEST analysis to be undertaken to identify drivers of change ..............................................4
Evaluation about the drivers and impacts of change and how they have affected organisational
strategy. Compare about the impacts of change and the effect they have upon on organisation
operation and strategy.............................................................................................................5
Evaluate about how change will have affected leadership, team behaviour and individuals.6
Evaluate about how the impact of change can be minimised and about the application of
appropriate models applied to plan for and process change efficiently.................................6
Critically evaluate about the long-term implications of change and recommendations for
minimising affects of change through effective planning and managing change which
includes change impact analysis to identify potential risks of change ..................................7
Part 2................................................................................................................................................7
Apply the force field analysis to determine opposition and support for change....................7
Give valid recommendations for meeting out the organisational objectives with support of
force field analysis..................................................................................................................8
Explanation different barriers to change and how it influence the decision making and
leadership................................................................................................................................8
How change accomplished and how successful it was?.........................................................9
Highlight advantages and disadvantages of leadership approaches with example..............10
Critical evaluation of different leadership approaches and models of change management 10
CONCLUSION.............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
An organisation refers to that group of people who work together with a defined purpose
such as business or government department. It also refers to that kind of system of arrangement
or structure of classifying things into appropriate manner. An organisation has to face various
kinds of changes according to changing period of time. TESCO has been taken into
consideration in the present report(About us).TESCO is a general merchandise and British
multinational groceries that is headquartered in Welwyn Garden City, England. The present
report divides into two parts(Aburub., 2018).The first part covers discussion about change
process of organisation and also about analysis undertaken to identify drivers of change. In
addition to this, the analysis is about evaluation of drivers and in which manner they have
affected organisational strategy. Moreover, the discussion is about evaluation of impact of
change was minimised and also about critical evaluation of long-term implications. The second
part covers discussion about force field analysis and recommendations for it for meeting out the
objectives. In addition to this, the analysis is about different barriers to change and about
advantages, disadvantages of leadership approaches.
MAIN BODY
Part 1
Overview of the organisation and its change processes
TESCO is a leading multinational retailer and also one of the world's largest retailer.
Company has an aim to serve customers on daily basis . The company serves their consumers
with affordable, healthy and sustainable food. TESCO helps them to enjoy a better quality of life
and an easier way of life. The company is basically famous for its UK supermarket chain that
currently operates in eleven different countries (Akram and et.al., 2020). It is the third largest
retailer in the world measured according to gross revenues and ninth largest in the world
measured by revenues.
Change process of TESCO company: On of the most significant changes in the retail
market of TESCO company is the introduction of online shopping. After that period of time,
TESCO have shifted towards this new change which has now affected the way they operate.
Company has released a click and collect service online to meet and adapt to this new change.

For improving its operational efficiency, TESCO has implemented the self checkout in an
effective manner. This self checkout is a new system which is different from normal checkouts in
terms of the way the transactions are carried out. This checkout system has been introduced to
improve the customers shopping experiences and also to make shopping in a very easier form.
PEST analysis to be undertaken to identify drivers of change
PEST analysis of TESCO
Political Factors: As company operates in various countries and it is important to
consider different changing political circumstances in all the countries where it operates in. If
company is facing BREXIT issue then it is challenging for the company to stand strongly in this
international market.
Economic Factors: The company should be aware about their different kinds of taxation
policies in order to leverage the same for its own benefits. If economy is under pressure and
inflation situation is there then products which are of daily use should be priced accordingly by
the company.
Social Factors: According to changing period of time, consumers want to buy products
in one go and products demanded by their customers depends on the social influence.
Somewhere company has planned and shift their products into organic form in order to satisfy
their customers into positive manner.
Technological Factors: TESCO has implemented its change according to changing
period of time where due to technological development consumers mostly shifted towards online
shopping(Al-Ali and et.al., 2017). With respect to drivers of change, to improve its efficiency of
operation company has implemented self checkout system. This system is introduced to make the
shopping experience more effective and enjoyable as well. Due to this system it is easier to solve
the problem of carrying hard cash into physical form. This will make the system of working of
company more effective and positive as well.

Evaluation about the drivers and impacts of change and how they have affected organisational
strategy. Compare about the impacts of change and the effect they have upon on
organisation operation and strategy
According to technological development and trends, company has shifted their stores to
online mode so that experience of customers can become more enjoyable. TESCO has also
introduced self checkout system which will bring major change in terms of making the
transaction system more smoother(Bell-Ellis and et.al., 2015). This change makes the operation
system more effective at organisational level and make the shopping experience more enjoyable
as well. This self checkout system has affected organisational strategy into positive manner
where it increases in-store productivity. Shorter queues, fewer losses, better store capacity and
also save time for employees into positive manner and this will contribute in terms of building
better organisational strategy.
TESCO Sainsburry's
 By the introduction of self checkout
systems, it contributes in terms of
saving time for customers as well as for
employees due to which chances of
longer queues have been reduced. This
will help the TESCO company to make
their operational work more smoother
and effective in terms of nature.
 The strategy formed by company to
give experience more enjoyable and
easier to their customers. This kind of
change impacts on framing the strategy
more effective and result-oriented as
well.
 Sainsburry's has introduced cost
savings programmes so that they can
simplify their operational work in their
business.
 These saving programmes leads them
towards investing more in quality food,
choice, innovation and consistent lower
prices for their customers.

Evaluate about how change will have affected leadership, team behaviour and individuals
By introduction of self checkout system, it not only beneficial for consumers but it is also
helpful for employees as well. It has positively impacted on leadership style adopted by TESCO
company. Company has adopted democratic leadership style so that participation of every
employee can be involved in terms of achieving organisational objectives and goals as well. This
new system has bring new change in terms of behaviour of team members as well as individuals.
Team members start behaving in a collaborative manner and customers approach towards stores
has become more positive and efficient as well(Butt and et.al., 2018).Individuals now have more
patience towards the working of the company and cooperate towards procedure of purchasing
into positive manner.
Evaluate about how the impact of change can be minimised and about the application of
appropriate models applied to plan for and process change efficiently
For minimising the impact of change at organisational level, it is necessary to launch
new security system and high standards of setting passwords for opening the main gate of the
store. For reducing the confusion of customers it is required that proper guidelines should be
mentioned on the apps of the company or on website as well. A proper technical team should be
appointed at the store so that technical issues can be resolved on immediate basis. According to
this introduction of new change at organisational level, Lewin's change management model can
be implemented.
Under this model, there are three stages which includes unfreeze, change and refreeze. In
the first stage of unfreeze where self checkout system has been analysed where this system can
be effective for the consumers or not (Butt and et.al., 2018). Under the second stage, this new
system has been implemented where customers try to get use to of it so that it can be
implemented for longer period of time. In the last stage where this new system does not get
failed, for that purpose new strategy has been formed. In this new strategy, new guidelines and
tight security system has been launched for purpose of safety of consumers as well as for
company.

Critically evaluate about the long-term implications of change and recommendations for
minimising affects of change through effective planning and managing change which
includes change impact analysis to identify potential risks of change
TESCO who have introduced this new change named as self check out system where it
has certain negative long-term implications. By introducing this new system, company has to
face failures in terms of security, there are higher chances of theft. Customers get confused when
there is no proper guidelines for following the procedure of self check-out system. For
minimising the impact of change it is required that proper plan should be made in terms of
setting high security system within the store(Demirkesen and Ozorhon B., 2017).
For reducing the potential risks of change, company can also take efforts for saving costs
of front end and can earn this cost in terms of charging certain percentage at the time of self
check out point. This change can be managed through high tech security at every point so that no
one can take advantage of this self check out system at organisational level. In this way, impact
of change can be minimised into positive manner.
Part 2
MAIN BODY
Apply the force field analysis to determine opposition and support for change
Under force field analysis, first of all decision making of leader should be explained into
proper manner with respect to change at organisational level. In the second step, it needs to take
decision to identify forces which can help leader in terms of decision making. For increasing the
morale of team members, there is requirement to make changes in decision making of leader. In
the further step, it is required that to identify forces that are against the change. In the next step, it
is required to give score so that it can be evaluated that on which level the decision making of
leader of TESCO organisation is correct or not (Dhillon and et.al., 2016). A high technical team
and trained supportive staff should be there to help their customers. According to introduction of
new change at organisational level, four points can be given for the leadership decision. In this
last step, the change has been applied at organisational level where decision making of leader can

be implemented to evaluate his or her decision at organisational level. In this way, field force
analysis can be implemented.
Give valid recommendations for meeting out the organisational objectives with support of force
field analysis
As TESCO objective is to provide healthy food products to their consumers, maximise
sales, increasing profits and provide jobs to local community. For meeting out these objectives, it
has been recommended that to make a necessary plan that how these objectives have been
achieved. Then identify forces which drives towards change. For this purpose, company has to
understand current needs and requirements of market and technological changes as well. In the
further step, TESCO has to identify that which factors are against this change. Company has to
do deeper analysis to find out barriers at market level. Then company has to evaluate that how
much they are strong in terms of implementing these changes and this can be possible through by
giving scores(Hornstein., 2015). In the last step, for meeting out these objectives company has
to implement these objectives in real market so that it can be analysed that customers and
international market is coping up with these changes or not.
Explanation different barriers to change and how it influence the decision making and leadership.
 Individual change resistance: The most of the people not enjoy change the status quo
trends and comfortable with the resistance to new process, strategy or organisation
structure. It is human nature that depends upon their behaviour weather they accept the
changes towards society environment. In perspective of Tesco company, manager allows
certain change in their working polices it will rely on workforce weather they would
accept or reject the change process or not.
 Lack of Communication: It is core role of successfully organisation change is really
successfully communication exercises. In fact one of the study describe the organisation
fails to execute the communication if there is not having frequent level of
communication. In perspective of Tesco, manager would allows the better practise of
communication which formulate flexible frequency to communicate process between
manager and employees.
 Lack of strategic decision: This is also one of major barrier, after facing of
communication problem the lack of strategic decision happen when outcomes would not

generate favourable manner(Jalagat., 2016). In perspective of Tesco after implementing
of change not generate positive outcomes when objectives and workforce are not
performed in better manner.
 Cultural barriers: This barrier applies only when culture of business is different from
existing culture that specific company is regulates on effective manner. In perspective of
Tesco, if they plan to establish business new region that culture would creates impact and
company would face difficult to understand.
Evaluation:
As per above change barrier which face by Tesco also makes impact on leadership
decision making to not accomplish goals and objectives. Leaders faces to change their style to
make employees encourage.
How change accomplished and how successful it was?
The organisation is constant vision for change implementation where they focus on better
outcomes and bring flexible efficiency level on employees performances. In Tesco their
management team is planning of bring Self Check out process for customer while billing of new
product and services effectively(Johnson and Szamosi, L., 2018). Tesco management team can
implement some basic change process to enhance the change successful manner are:
 Prepare the organisation for change: This steps is emphasis about to make member and
superior to enhance the preparation as well as aware about the change which would
creates impact on business.
 Craft for vision and plan for change: This is the main vision of better change
implementation through which Tesco team management must focus and applicable the
Self Check Out process effectively.
 Implement the changes: According to this change it creates more development process
that helps to make more development that creates better opportunity. The implement of
change happen only when it requires the business opportunity to gain positive outcomes.
In perspective of Tesco it enhance more changes that deliver positive outcomes.
 Review and analyse change: After the implementation of changes there is requirement of
review or evaluate the errors in change process(Mitra and et.al., 2019).
For Tesco, review of change about Self Check out process must accurate work that driven better
satisfaction to the company.

Highlight advantages and disadvantages of leadership approaches with example.
There are two main leadership approach which explain in perspective of Tesco change
implementation:
Transformational leader: This type of leaders are the one who better inspire others as they are
kind of visionary personality who motivates the employees as well as thinking about better
innovation(Mohammadi and et.al., 2017). For example: Tesco change plan of Self Check Out
for customers to implement by staff need a vision and make engage to accomplish their goals. Advantages: In this leader is having more positive and goal oriented attitude on which
people can easily attract and attain their work objective effectively.
 Disadvantages: According to transformational; leadership where leaders can create
pressure on which people who are working can not handle the workload environment.
Participatory Leadership: This leader are the ones who creates positive and friendly
environment where to makes the work environment to generate more specific goals. This
leadership mainly used by every leader in organisation. For example: Tesco’s leader use this
leadership style where employees would engage employees satisfaction. Advantages: This leadership style helps to make friendly environment for employees to
creates more productive manner.
 Disadvantages: According to this leadership style, it creates employees shows behave
light manner or not shows their efficiency in light manner.
Critical evaluation of different leadership approaches and models of change management
From past years, great leaders have appears with particular leadership styles in providing
directions, implementing plans and motivating people. In context of TESCO, the organisation
also take help from this style to make it more smooth for the company. Taking an example of
participative leadership styles is generated from democratic theory(Petrou and et.al., 2015). The
major aim of the style is to involve team members in decision-making process as they feel
engaged and motivated to contribute. The leader will normally have the final words in decision-
making processes. By involving the employees in the process will increase the motivation and
job satisfaction as well. After that the forces field theory is an important contribution to the
theory of change management. It is a part of strategies management which make sure that
business should work in the environment they are operating. Applying the theory over TESCO, it

will help the organisation to provides a framework for addressing complex problems. If
organisation wants to promote changes this will name as driving forces and on the other hand if
organisation having difficulties while making any changes this will called as restraining forces.
These two forces are the part forces fields theory which assess the strengths if various factors in
both positive and negative influenced an intervention(Saxena and et.al., 2020). This tool can be
used at different stages of an organisation while inter venting. The above company can perform it
at two stages which are at design stage and at evaluation stage.
CONCLUSION
The above report stated that organisational impact plays a very important role in the
business context. It has been concluded that TESCO has introduced a change for consumers in
terms of self check out and this act as positive factor for consumers and employees as well. To
identify drivers of change PEST analysis has been done which act as support system in this
macro environment. It has been observed that change has affected leadership, team members and
individuals into positive manner. The impact of change can be minimised through applying
certain steps and pointers as well. For reducing the potential risks of change different actions can
be taken for it into positive manner. In terms of determining supporting for change, force field
analysis can be helpful for correct decision making power of leader. So these changes can be
positive and result -oriented as well for achieving objectives at organisational level.

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