This article discusses the importance of customer-service training programs in organizations and analyzes different instructional methods used in organizational learning, training, and development. It also suggests alternative methods for more effective training.

Assignment 2

Assignment 2 consists of two cases, each of which has a short set of questions. Read the cases and answer the questions.

Explore the importance of customer-service training programs and different instructional methods used in organizational learning, training, and development.

Organizational Learning, Training and Development

This lesson plan aims to provide training to the employees of People's Credit Union, with the objective of enhancing their job roles and improving customer service. The plan includes coaching, simulation, lectures, technology-based training, and quality training methods. The training will be held within a fixed timeframe of one month, with 3 hours of training each day. The logistics of the training process, including trainer selection, room arrangements, and equipment utilization, are also discussed.

Training and Development Lesson Plan for People's Credit Union Employees

Leadership Management

Training and Development  -  Assignment  Sample  PDF

Hartpury University and Hartpury College

Clinical Simulation Letter 2022

Business Simulation

This article discusses the benefits of internal business simulation as a tool for experiential learning. It covers the activities facilitated by business simulation, ways in which it is effective, and the skills gained by students. The article also highlights the importance of simulation in providing realistic experiences and developing managerial skills. The subject matter is relevant to business courses and students seeking to gain practical experience in decision-making and problem-solving. Course codes, names, and universities are not mentioned.

St. Vincent College of Science and Technology

Professional Development

Design and Creativity

Internal Business Simulation: A Tool for Experiential Learning

The assignment content discusses various aspects of human resource management, including team-work and collaboration skills, training needs analysis, e-learning vs classroom training, experiential programs, computer-based training, onboarding processes, and orientation programs. It highlights the importance of HR professionals in conducting new employee onboarding and provides insights into effective training methods, such as experiential training, which allows for real-life experiences and skill practice.

Human Resource Management Strategies

Report

This article discusses Gagne's nine events and how to apply them for efficient learning. It includes examples for the subject of Chemistry. The nine events include gaining attention, informing learners of objectives, stimulating recall of prior learning, presenting the content, providing learning guidance, eliciting performance, providing feedback, assessing performance, and enhancing retention and transfer.

Organizational Learning, Training and Development

Training and Development Lesson Plan for People's Credit Union Employeeslg...

Training and Development - Assignment Sample PDFlg...

Clinical Simulation Letter 2022lg...

Internal Business Simulation: A Tool for Experiential Learninglg...

Human Resource Management Strategieslg...

Gagne's Nine Events: A Guide to Efficient Learninglg...

Training and Development Lesson Plan for People's Credit Union Employees

Training and Development - Assignment Sample PDF

Clinical Simulation Letter 2022

Internal Business Simulation: A Tool for Experiential Learning

Human Resource Management Strategies

Gagne's Nine Events: A Guide to Efficient Learning