Impact of Organizational Practices on Staff Turnover in Hospitality Industry: A Case Study of X Sports Bar and Bistro

Running head: STAFF TURNOVER
STAFF TURNOVER
Name of the Student
Name of the University
Author Note

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Executive Summary
The given report throws light on the relationship between various factors which are present in the
organization and their impact on the staff turnover in the hospitality industry. The X Sports Bar
and Bistro is the concerned organization in the given paper. The given paper follows a
systematized structure whereby the first chapter is the introduction which introduces the case and
the research question. This is followed by a brief review of literature whereby the various
information available using different sources have been analysed. This is followed by the
research methodology and analysis of data which follows a mixed structure followed by a
discussion. Certain recommendations have been provided, followed by a brief conclusion.

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Table of Contents
Chapter 1..........................................................................................................................................5
1.0 Introduction................................................................................................................................5
1.4 Research Question.....................................................................................................................6
1.5 Research hypothesis...................................................................................................................7
Chapter 2..........................................................................................................................................8
2.0 Literature Review......................................................................................................................8
2.1 Staff Turnover........................................................................................................................8
2.1 Reasons for staff Turnover....................................................................................................9
2.2 Staff Turnover in hospitality in NSW..................................................................................10
2.3 Elements of staff turnover...................................................................................................11
2.4 Elements of Organizational Practices..................................................................................12
2.5 Relationship between Organization practices and staff turnover........................................14
2.6 Conceptual Framework........................................................................................................15
2.6 Literature Gap..........................................................................................................................16
Chapter 3......................................................................................................................................16
3.0 Research methodology...........................................................................................................16
Figure 1: Research onion Model............................................................................................17
3.1 Research Philosophy..............................................................................................................17
Figure 2: Research Philosophy...............................................................................................18

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3.2 Research Approach...............................................................................................................18
Figure 3: Research Approach.................................................................................................19
3.3 Research Design.....................................................................................................................19
3.4 Data collection and Data Analysis........................................................................................20
3.5 Sampling.................................................................................................................................20
Figure 4: Research Sampling..................................................................................................21
3.8 Reliability and Validity.........................................................................................................21
3.9 Ethical Consideration............................................................................................................22
Chapter 4........................................................................................................................................22
4.0 Findings and analysis...............................................................................................................22
4.1 Demographic questions...........................................................................................................22
4.2 Leader member Exchange.......................................................................................................30
4.3 Perceived organizational support.............................................................................................38
4.4 Job satisfaction.........................................................................................................................47
4.5 Employee engagement.............................................................................................................54
4.6 Intention to quit........................................................................................................................67
Chapter 5........................................................................................................................................72
5.0 Discussion................................................................................................................................72
5.1 Regression analysis..................................................................................................................72
Chapter 5: Discussion....................................................................................................................78

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Chapter 6: Recommendations........................................................................................................79
6.1 Addressing the needs of the employees...............................................................................79
6.2 Hire correct employees........................................................................................................80
6.3 Employed candidates from reputed institutions..................................................................80
6.4 Incorporating employee loyalty program............................................................................80
6.5 Developing the leading nature.............................................................................................81
6.6 Conducting internal survey..................................................................................................81
6.7 Establishing two-way communication.................................................................................82
Chapter 7: Limitations and Conclusion.........................................................................................83
References......................................................................................................................................85

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Chapter 1
1.0 Introduction
The report helps in analysis of the human resource management activities of the X Sports
Bar and Bistro. X Sports Bar and Bistro is situated in heart of Kingsford that is situated in New
South Wales. The sports bar consists of the two different sections that help in serving American
style of breakfast along with snacks throughout the day. The main aim along with research
questions has to be analysed effectively as this will help them in understanding the different
application of strategies that will help in overcoming the issues efficiently.
1.1. Background of the study
The respective company helps in offering proper entertainment to all the customers along
with different facilities of gaming as well. The entire literature review has to be done effectually
with the help of the strategies that will help in resolving the issues and reduce the turnover of
employees as well. The aim of the study of the research is to investigate and explore the different
kind of reasons for the high turnover of the employees at X Sports Bar and Bistro and effective
measures has to be analysed to mitigate the risks in an effectual manner.
The main aim and purpose of the report is to understand the different causes of the
turnover of the staffs at the X Sports Bar and Bistro and this will help in retaining the staffs in
the respective organization as well. Proper literature review has to be done in an appropriate
manner with the implementation of primary data collection such as through different kind of
interviews with the management along with the employees.
The different kind of practices and measures has to be identified effectually that is
required to be developed as to retain the staffs in the company as well. Proper strategies of the

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strategic human resource management have to be utilized in an effectual manner that will help
the company named X Sports Bar and Bistro in solving such issues and reduce the turnover rate
of the employees in the organization as well.
1.2. Aim of the Research
The research problem will include the different kinds of problems of the staff turnover
along with finding the procedure to retain the staffs in the respective organization. The earnings
of the staffs have to be discussed as this will help in highlighting the different kind of options
and theories of the recruitment and selection has to be applied effectively to highlight the issues
and solve them efficiently as well.
Based on the research questions, the proper initiatives have to be undertaken as this will
help in solving the issues and analyse the effects in a positive manner as well. Proper analysis is
required to be done that will help the company in understanding the issues effectually.
1.3 Research objectives
 To identify the causes of staff turnover at X sports Bar and Bistro
 To evaluate the impact of organizational practices on staff turnover rate
 To recommend suitable strategies for improving turnover rate at X sports Bar and Bistro
1.4 Research Question
1. What are the causes of staff turnover at the X Sports Bar and Bistro? Explain the reasons
behind such high rate of turnover in the respective organization?
2. What practices and measures the venue needs to develop to retain staff? Describe the different
measures that will help in solving the issues effectively?

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1.5 Research hypothesis
H0 – Organization practices does not have any impact on staff turnover rate in X Sports Bar and
Bistro
H1 – Organization practices does have any impact on staff turnover rate in X Sports Bar and
Bistro