This assignment focuses on the selection and recruitment process in HRM. It discusses the aim of workforce planning and the role of HR manager in Woodhill College. It also explores the strengths and weaknesses of different approaches to selection.
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HUMAN RESOURCE MANAGEMENT 1
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Table of Contents Introduction......................................................................................................................................3 Part 1 - Selection and Recruitment..................................................................................................3 Task 1- Knowledge (LO1)...............................................................................................................3 a) The aim of workforce planning and the role of the Hr manager related to workforce resourcing and planning for Woodhill College.................................................................................................3 b) Explaining the weakness and strength of different approaches to selection...............................4 Task 2 – Application (LO4).............................................................................................................5 a) Writing a job advertisement for the role......................................................................................5 b) Identifying the appropriate platform to place the advertisement................................................5 c) Preparing the job and person specification for the role...............................................................6 Part 2 – Employee performance, reward and development.............................................................6 Task 3 (LO2)....................................................................................................................................6 a) Explaining the differences between development and training...................................................6 b) Explaining the changes in customers expectation influence Tesco and its necessity to train the staff..................................................................................................................................................7 c) Listing the methods of training carried by Tesco........................................................................8 d) Describing the training needs are recognised..............................................................................8 e) Evaluating the benefits for Tesco and the workers in providing the structure training programme.......................................................................................................................................9 f) Indicating the extent of the training that has achieved as Return on Investment.......................10 g) The types of approaches adopted by Tesco in expansion of its business..................................10 Part 3- Employment relationship...................................................................................................11 Task 4(LO3)...................................................................................................................................11 b)Identification and explaining the key elements in the employment legislation and influence of ITV’s HR decisions.......................................................................................................................12 2
Introduction It is essential for all the organisations like Tesco and Woodhill College to appoint efficient, well- qualified and talented candidates in all the organisations for its success and growth in the society. In this assignment, function and importance of HRM is described briefly. In this assignment the selection and recruitment process, workforce planning and resources are described in the assignment. The assignment also focuses on the important criteria like how to write job advertisement for the role and how to prepare the job specification and person specification for the role.In theassignmentITV, processof communicationby an HR managerisalso highlighted. The assignment also deals with the aspects like importance of training process in Tesco. The differences between the development and training process are also highlighted in this assignment, and how the training process of Tesco helps the company to achieve return on Investment. Part 1 - Selection and Recruitment Task 1- Knowledge (LO1) a) The aim of workforce planning and the role of the Hr manager related to workforce resourcing and planning for Woodhill College Being an HR manager, of the Woodhill College it is essential to appoint optimistic, talented and well-deserved candidates in the organisation for its growth and success in the society. According toHollenbeck and Jamieson(2015, p.370), HRM plays vital role in selecting and recruiting the employees in the organisation, employees are the backbone for the organisation success and economic growth in the society. It also helps the institute to achieve its goal, target and objectives. As an HR manager, one has to perform several kinds of functions such as providing good working environment for the workers, maintaining the ethical value and workforce policy in the organisation, treating the workers with respect and dignity without any discrimination and racism. Another important function of an HR manager comprise of solving the workers problems, providing them compensation, maternity and sick leaves (Huoet al.2015, p.716). As an HR manager, I have to follow few kinds of approaches in the practice such as Best Fit approach and Best Practice approach. As stated byJacksonet al.(2014, p.1), best-fit model mainly focused on the HR strategies and organisation must be aligned that is HR manager has to 4
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build several kinds of the strategies for an organisation to achieve its goal. On the other hand, an HR manager also changes the strategies according to the current situation of the business market. Best- Practice model can be defined as the certain bundles of an HR manager activities exist, which universally supports the organisation in attaining its competitive advantages. This practice helps the company to get successful outcome, while running their business. Being an HR manager, I include hard as well as soft skill model in my function. Hard skill model mainly places emphasis on the aspects of trust, self-regulated commitment and places, whereas hard skill mainly deals with the aspects like rationalism of strategies places and fit on work of the management and its approach to the maintenance of an individual. As an HR manager, I have found that workforce planning is essential and to understand the labor market and labor market trends. It is essential that to build employee retention policy in the company, provide them several kinds of flexibilities and maintain stability and peace in the working environment andfollow legislationof the government such as Equality Act, Discrimination Act, Racism Act, and code of practice in the workplace (Pailléet al. 2014, p.451). b) Explaining the weakness and strength of different approaches to selection It has been found that the selection and recruitment process comprises of two aspects strength and weakness. According toKolinjivadiet al.(2014, p.144), the recruitment and selection of the employees can be done into two processes like external and internal process of recruitment. Employers are the backbone of the company and they are appointed in the organisation in various ways. The candidates fill up the job application online, and if the candidates are selected then they called for the interview. It has been found that internal recruitment process is done by transferring the workers form one branch to another, recommending the employee's name by the current worker of the company and many more through the selection and recruitment process. The organisation can get well-qualified, well deserving, talented, hard working and optimistic worker for its organisation hence, without the efficient workers; company will not be able to achieve its goal. On -boarding and induction programs also encourage employees to take active part in induction program, orientation, which help them to gain more knowledge about their work. On the other hand, it has been found that there are several kinds of disadvantages of the selection and recruitment process. As commented byKoste and Wittek(2016, p.286), an HR manager selects and appoints employees in the company and it has been found that if any kind of mishap 5
happens due to employee behavior like fraud, conflict and disturbs the working condition of the workplace. The entire blame will be put on the HR manager head for not recruiting good candidate in the organisation. Task 2 – Application (LO4) a) Writing a job advertisement for the role As per the case study, Woodhill College has relied on the advertisement for the recruitment for the post of teacher. The Woodhill College gives an advertisement on the website, which includes the following. The advertisement should include educational background of the candidates and the extra skills that they acquire. The college must require the teacher for the specific subjects. The salary status for the teacher must be mentioned in the advertisement (Pailléet al. 2014, p.460). The applicant should have special skills in motivating and inspiring the students to excel in their subjects. The applicants should have the ability to encourage students in extracurricular activities. The advertisement includes the phone number of the organisation, where the applicant can get more knowledge about the post and the website address, where the CV and the photo can be submitted. Job description leads the development of the curriculum of the college. “Urgently requirement of teacher, providing attractive salary and should have good skills in english” It includes the functions of the teachers to teach the students according to the curriculum and the overall guidance of education authority. The responsibility of the teacher is to teach according to the educational needs and abilities of the individual students (Laursen and Foss, 2003, p.243). The international organisations provide certain policies including the targets and the benchmarks of the organisation. The vision statement sets the objectives of the policy of the teacher that they follow. This provides their effectiveness towards the job. The policies of Woodhill College are available on webpage of the college. b) Identifying the appropriate platform to place the advertisement The advertisement plays an important role for the organisation for the recruitment of the teachers. An advertisement is the source that provides the applicants all the information about the organisation. Therefore, they can get all the information as required according to their ability. The organisation also gets the best and the skilled teachers required for the organisation. Social media is the best way in today’s world through which advertisement can be given. It is the fastest 6
way to reach both the applicant and the recruiters. The Woodhill College uses its website to reach a wider number of people to com The technology today is advanced and improvement in the recruitment process has taken a lot in the recruitment process of teachers. The websites of the organisation receives all the CV and the forms of the applicants. The next step is the recruiters get the best and skilled teachers as required (Marler and Parry, 2016, p.2233). They then make a list of selected applicants. The recruiter gets all the necessary information of the applicants in their websites. They short list the applicants based on their merits and then prepare for the interview process. They send their conformation through the websites and their venue and the date and place of the interview of the selected applicants. The next step is the interview is taken to recruit the best teachers for the Woodhill college and appoints the teacher for the required post (Pindeket al. 2017, p.1). c) Preparing the job and person specification for the role It is important to highlight the criteria of the job specification and person specification for the role of a teacher. According toMarler and Fisher (2013, p.18), the job requirement for the role of a teacher, the applicant must comprises few merits such as he or she must by highly qualified a graduate, have good communication skill verbally as well as written, must be tactful able to handle difficult situation in the institute and have positive body language. The applicant must be familiar with the regional the languages, extrovert and handle critical situations without any panic. The experience of the applicant plays vital for getting the job thus, it is important an applicant must be experienced and well trained and have profound knowledge of English and history. Part 2 – Employee performance, reward and development Task 3 (LO2) a) Explaining the differences between development and training Tesco is well known organisation of UK, in this organisation training and development process of the worker has helped the company to attain its goal in the society. According toLee Cooke and Xiao(2014, p.40), it is essential to provide beneficial and skill trainings to the employees. Training process of the workers will enhance the workflow of the organisation and will give positive outcome. It is an HR manager's responsibility to check that the workers are getting proper training or not. In the training session, the employees are trained how to deal with 7
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different kinds of consumers, how to communicate with them, how to handle the different moods of the customer and how to convince they buy the products. The workers are also trained to follow the legal policies of the government and function according to the norms and legislation of the workplace policy. The staff and employees of Tesco are also given important advices for improving their performance and gain incentive. It has been found that during the training period of the workers, the trainees have to maintain hygienic condition of the workplace as well as to maintain their personal hygiene also. According toLaursen and Foss(2003, p.263), the training process of the workers proved to be successful for an organisation growth and success. Tesco has gained huge amount of revenue collection last year due to this process, customers are also satisfied from the service of workers, employees and customers are retained in the organisation. It has been seen that the training process of the workers helps the organisation as well as the workers to develop the business growth and profit (Renwicket al. 2013, p.14). Hence, it has been found that training process of the workers develops the worker’s personal skill, which helps workers to get reward from company like incentive and promotion and company also gains economic profit in the society. b) Explaining the changes in customers expectation influence Tesco and its necessity to train the staff It has been found that training process of the workers has encouraged Tesco to gain economic as well as commercial success domestically and internationally. According toKoster and Wittek (2016, p.300), the companies change its strategies according to the demand and needs of the consumers and built new strategies, which goes according to the prevailing situation of the business. Training session of the workers has helped the company to satisfy its customer, maintain its loyalty and attract more and more customers towards it. In Tesco, efficient and well- skilled workers provide efficient service to the consumers, each of the workers know how to manage different types of customers in the workplace and how to sell the products to its consumers. Tesco, has to maintain training and development process in the organisation because training gap can lead to decreasing in sale rate, customers switching into another brand, loss of employees and customers, companies name and reputation is spoilt and also the share value of the market is also reduced. Due to lack of training in the organisation the company will not be able to fulfill 8
the customers’ demands and needs or able to satisfy them with their service. Training of the employees must be both verbal and written and knowledge about the cultural awareness and ethical value must be spread to the workers accurately (Torrington, 2011, p.164). c) Listing the methods of training carried by Tesco It has been found that two kinds of training processes are carried out by Tesco on-the-job training and off-the job training. According toKolinjivadiet al.(2014, p.154), an HR manager plays vital role in carrying out the training process of the workers of the organisation. It has been found that the on-the-job training process comprises of few methods such as shadowing, according to this training process, an employee of the company guides the new worker of the organisation. Coaching is also another method of training, in the coaching process the manager or the senior member of the company motivates the employees and provides beneficial training to the trainee. Mentoring is also an important technique of training and in this process an experienced worker of Tesco guides, trains and inspires the new trainees for developing its career. The most important aspect of the on-job-training is job rotation in this process the trainee has to cover the targets and goal given by the trainer within the time limited. On the other off the job, training is given, before the workers joined the job (Jacksonet al.2014, p.40). It has been found that during the training process the trainer follows the motivational theory in its practice and inspires the workers to perform fluently and get reward from the company like incentives and promotion. d) Describing the training needs are recognised It has been found that the training processes for the workers are essential in the companies for attaining its goal and target in the society and improving the economical and social condition of an organisation. According toHuoet al.(2015, p.716), the training session of the company helps the company to identify the potentials and capability of the workers. The training session of an mainly comprises of structural training, technological and ethical training. The need of training is vast in the organisation like Tesco, varieties of training are provided are provided to the management team and the labors of the company. The technical training of the workers is essential because this helps the workers to operate various kinds of machines like computer and IT systems in the company. As commented by Hollenbeck and Jamieson(2015, p.370), technical training of the labours helps the companyto 9
operate all the systems in a safe and secured way Ithas been found that the training procedure of the workers helps the organisation to design its company structure and increase or decrease the trainee’s rate in the company. e)EvaluatingthebenefitsforTescoandtheworkersinprovidingthe structure training programme It has been seen that the structure-training programme of Tesco has provided several kinds of benefits to Tesco as well its workers. According toHoch and Dulebohn(2013, p.120), the structure training of an organisation has helped the company to attain its target and goal. The trainingprocessoftheworkerswillneverbesuccessfulwithoutthestructure-training programme. Structure training determines the needs of training group in the company and importance of training needs. It also determines the skills that an individual requires and the skills, which is needed for future growth and development. The skills, which are needed for the growth of the company, will help in the formation of the training department and in the formation of structure training in the company. It is essential to identify worker’s learning style, the different style of learning that comprises of few important elements like text, visual elements, Hand-on approachesand auditory. As commented byHenemanet al.(2000, p.11), it is important to structure the training group, which comprises of writer, the graphic designer, mentors and speakers to ensure the organisational growth. The training session of the workers also requires the training department that must be developed properly and well equipped. In that case, the manager of the company will take vital decision in the formation of the structure of the company. It has been seen that the training department must obtain feedback from the trainees about the structure of the training department the suggestion of the workers are also welcomed by the company. As mentioned byGelenset al. (2013, p.350), the feedbacks of the trainees are essential as it helps in the efficient building of the structure of the organisation. The feedbacks of the trainees are essential for the organisation like Tesco, this helps the company to know their drawbacks and fulfil the gaps. Hence, these are the important benefits of the structure-training program of Tesco. f) Indicating the extent of the training that has achieved as Return on Investment It has been seen that the performance of the trainee as well as trainers is measured for evaluating the efficiency of the investment or to distinguish the efficiencies of the number of various 10
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investment. According toFeyet al.(2000, p.18), ROI helps the investors of the company to know whether their investment is successful or not in the company. It has been found that ROI enhanced the effectiveness of the training it also analysis the needs of training for the workers and training delivery and objective criteria. ROI clearly deals with an aspect like learning and training evaluation, ROI also measures the capability and potential of the trainee. Evaluation of the training process includes many aspects like who is the responsible person of the evaluation process and validation. As stated byCookeet al.(2014, p.214), evaluation of training also describes what are the resources required for completing the task of evaluation of training, the resources includes people, money and time. It has been found that responsibilities of the training evaluation comprises of trainer management, senior management, line manager, the trainer and trainees, each of them perform their task and responsibilities accurately. Tesco also follows numerical, functional and structural forms of flexibilities structure in the company for its swift and free flow of the work internationally and domestically. g) The types of approaches adopted by Tesco in expansion of its business It has been found that Tesco adopts several kinds of approaches for expanding its business domestically and internationally. According toCollins and Clark(2003, p.750), the different approaches of the company have helped the company to attain its objectives, target, success and profit in the company. One of the most important approaches of Tesco for expanding its business is that it follows the customer’s retention policy in the company and provides them many benefits such as providing good working condition to the workers, maintaining ethical value in the workplace, respecting individual culture, norms, religion and tradition. Tesco provides lucrative salary to its employees, beneficial skill training, incentive, compensation, medic claim, flexible working timing and hours, retirement fund and many more (Mayson and Barrett, 2014, p.237). The workers are the pillar of the company for its growth and success; these facilities provided to the employees by the company owner help the employee retention approach to be success. Another approach of Tesco is to attract more and more customers towards its company, retain customer’s loyalty and provide all kinds of products to the customers at a reasonable price. As commented byChuanget al.(2013, p.680), training approach of the company has played vital role in the company success and profit. The training session has helped the company to increase its sale rate, attract more customers, maintain customer loyalty and successfully manages to 11
satisfy it consumers with its service. The marketing and promoting approach of Tesco has helped the organisation to promote its product and opened new branches in several parts of the world. The marketing approach is done through social and electronic media, advertising, newspaper, hoardings and by distributing the pamphlet. Thus, these approaches of Tesco have helped the company to maintain its name and prestige worldwide and help in gaining economical success. Part 3- Employment relationship Task 4(LO3) a)An analysis done to describe the importance for ITV to maintain good employee relations and the way it influences their HR decisions as a result Healthy and good relationship with the employees in an organisation leads to the ultimate success of an organisation. Good and strong employee relationship is necessary as it increases the productivity and the employee satisfaction. HR has an important role in maintaining the good relations with the employees. Good employee relationship helps employees to feel comfortable at the workplace and to identify the job they are allocated to work on. HR of ITV should maintain good and strong relations with the employees. According toCheratiet al.(2013, p.10), good relation leads the employees to work more efficiently, which leads to increase in the total sales of the organisation. ITV should provide a peaceful and safe environment, involvement of all the employees and provides time-to-time increment to the employees. The management of ITV should take actions to know the employee behaviour in relation to organisation expectations. Some important strategies are important to maintain good employee relations are as follows- The employee should always feel that they are important member of an organisation and the employees should be given all the responsibilities according to their capabilities and interest. The employees should always be encouraged to share and discuss their work with other members. HR should always motivate them to work in groups and then HR. must take the final decisions. As stated by Bratton and Gold (2012, P.165), the relevant communication with the employees is very important for the effective environment in the workplace. A group of employees to maintain and the conditions of employment creates trade unions. ITV should also create the trade unions to solve all the problems of the employment. The activities must be taken of trade unions include providing services to their members and improve the quality of public services and the industrial action. They work on the problems their workers 12
may face in their workplace. They provide protection to the employees (Bach and Edwards, 2013, p.197). b)Identification and explaining the key elements in the employment legislation and influence of ITV’s HR decisions Many laws and regulations are to be maintained in ITV. The importance of Employment law is to provide legal protection to all the employees. Its purpose is to establish a peaceful and safe environment to the employees so that the employees can work in the environment that is free frombias.ITVshouldmaintainproperandsafeworkingconditionstotheemployees. Employment laws are aimed at removing the discrimination in all the forms (Aycanet al.2000, 193). All the employees should get equal opportunity to work according to their capacity. As per the Employee Information Act 1994, employers must provide a written document to all the employees providing them all the information regarding their terms and conditions of the employment. Equal pay Act 1963 stops the discrimination of the employees based on the sex for equal work. The Civil Rights Act 1991 prohibits the discrimination of the employee’s rights (Armstrong and Taylor, 2014, p.157). It prohibits the discrimination based on race, color and religion. Working Time Act 1997 provides an legislation that an employee shall not work more than 48 hours in the period of seven days and the weekly rest period should be included in the Act. The Payment of Wages Act 1991 provides the rights that all the employees should get equal pay as per their work. The Act also provides the right to the employees to complain against the unlawful deduction from wages (Antonioliet al.2013, p.975). The social responsibility is the key component to provide innovation and success to the organisation (Alfeset al.2013, p.330). The business ethics of the organisation sets all the core values of the business and promotes the employees. HR of ITV should set the ethical behaviour that is implemented among the employees. The collective agreement is an agreement that is done between an employer and the trade unions based on terms and conditions of employment of employees. Collective agreement reflects the expectations and concerns with the employees and provides a certainty to the employees on their rights. The codes highlight the procedures to be taken for the employees. The importance of procedures is to the discipline is maintained in the workplace to provide the fair and proper justice to the employees (Akingbola, 2013, p.240). 13
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Conclusion It has found that the work of HRM in the organisation like Tesco is vast and without the contribution of HR manager that will not be able to achieve its goal and target domestically and internationally. In this assignment, it has been found that it is essential an HR manager develop effective workforce planning, provide good working condition to the employee's, incentive and other several kinds of benefits. In this assignment, it has been seen that it is an Hr manager responsibility to hire efficient and skilled worker in the organisation. It has been found that the training and development process of Tesco has helped the company to attract more and more customers, maintain customer loyalty and enhanced its sale rate in the company. The training process of the employees has developed the workers and the management team to provide beneficial service to its consumers and satisfy them with their functions. 14
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