Training and Development in Human Resource Development

Introduction
Human resource development is the function is a part
of human resource development process which
involves training and developing the skills of the
employees in the organisation. It begins when the
employee is hired in the company and continues
through orientation and training while providing
various opportunities to them.

2.1 Comparison of training needs for Manager, Supervisor and
Customer service assistant of Apple
The training needs for a manager arises when the managers as well as
their seniors are mainly dissatisfied by their performance. The
reasons for this are the unfit training programmes for the managers. A
same training plan cannot be applied to all the employees as their
tasks and responsibilities are different. The reasons for which the
need of training of a manager arises are:
Communication skills
Mentoring
Leadership
Time management
Problem solving
Decision making

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The supervisors need to receive training form time to
time to provide guidance and advice for improving the
performance and efficiency. The supervisors need to
manage and control a wider range of employees than
managers therefore the skills required by them are more
developed and detailed. With the proper training
programmes they can develop specialisation in their
field which further helps the company to perform better.
Whereas, the customer service assistants require
training to develop their interpersonal skills and
methods to provide best services to the customers.