P(55) Working With and Leading People

Business

Working with and
Leading People
TASK 2

British Airways
• The company was founded in
1974.
• One of the largest airline
company in UK according to
fleet size.
• Has large scale operations in
different regions and sectors.

2.1 Skills and attributes needed for leadership
• Leadership is the most important attribute which is responsible
for successful functioning of a company.
• Following skills and attributes are important for effective
leadership:
• Innovation
• Vision

Continued...
• Quick decision making
• Problem solving skills
• Communication skills
• Confidence

2.2 Difference between leadership and management
• Leadership and management are two different aspects but
equally important for an organisation.
• The leaders have followers while managers have subordinates.
• Leadership is much more collaborative while management is
more instructive.
• British Airways has to have both of them at different levels for
sustaining competition.

Continued...
• Leadership has a vision and purpose for functioning while
management involves follow up of instructions and works to
meet daily goals and objectives.
• Management helps in arranging the day to day activities while
leadership is to look after the complete operations of the
company.

2.3 Leadership styles in different situations
• The different types of leadership styles are as follows:
• Autocratic
• Bureaucratic
• Democratic
• Transformational
• Transactional

Continued...
• In a situation when quick decisions have to be taken without
considering any sort of suggestions or ideas from the
employees then autocratic leadership style is dominant.
• However, democratic leadership styles are more effective
when large amount of participation is involved.
• Transactional leadership is completely based on the vision and
aim of the leader.

2.4 Ways to motivate staff
• Staff motivation is an important aspect which helps in
improving the productivity and efficiency of the organisation.
• The leaders and human resource management has to make
efforts for applying strategies that help in building employee
motivation.
• Several ways have been depicted as follows:

Continued...
• Incentives and rewards for extra efforts made by the airline
crew can be a technique for increasing motivation and
boosting morale of employees.
• Appreciation when provided by the leader whenever a staff
member has achieved a target is also a way of improving staff
motivation.

References
• Books and Journals
• Jiang, K., Lepak, D. P., Hu, J. and Baer, J. C., 2012. How does
human resource management influence organizational outcomes? A
meta-analytic investigation of mediating mechanisms. Academy of
management Journal. 55(6). pp.1264-1294.
• Kaushal, Gr., 2010. Case Study Solutions - Human Resource
Development. Macmillan.
• Kehoe, R. R. and Wright, P. M., 2013. The impact of high-
performance human resource practices on employees’ attitudes and
behaviors. Journal of Management. 39(2). pp.366-391.