Comparison of Personal Values and Principles with Principles of Support in the Workplace

This document discusses the comparison of personal values and principles with the principles of support in the workplace. It explores how personal culture and experience influence the role in supporting clients and colleagues. It also reflects on personal contributions to the support of individuals experiencing significant life events.

PPD –
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Table of Contents
Task 1..........................................................................................................................................................3
A Comparison of your personal values and principles with the principles of support for working in your
work.........................................................................................................................................................3
An Assessment on how personal culture and experience influence your role in supporting clients and
colleagues in your work place.................................................................................................................3
Reflection on own personal contributions to the support of individuals experiencing significant life
events......................................................................................................................................................4
Discuss how new developments and changes to your personal values can impact on your work..........5
Make recommendations for improving the support available in a health and social care organization
for individuals and their social networks when affected by significant life events..................................5
Task 2..........................................................................................................................................................6
Explain own role, responsibilities, accountabilities and duties in the context of working with those
within and outside the health and social care workplace........................................................................6
Assess your current skills ability and learning style.................................................................................6
Use of communication skills in a health and social care context.............................................................7
Access and use standard ICT software packages to support work in health and social care...................8
Evaluate own contributions to place the health and safety needs of individuals at the centre of
practice....................................................................................................................................................8
Evaluate own contribution to the development and implementation of health and social care
organizational policy................................................................................................................................9
Produce a holistic development plan for yourself with short, medium and long-term goals..................9
Monitor your progress against the plan according to the requirements of a care practitioner, revising
the plan as required..............................................................................................................................10
Evaluate the effectiveness of the development plan to your development as a Health and social care
practitioner............................................................................................................................................10
Task 3........................................................................................................................................................11
Explain the nature of different professional relationships in the context of your work place...............11
Evaluate your personal effectiveness in promoting and supporting the rights of the individual in your
work place.............................................................................................................................................12
Discuss ways to resolve issues encountered in professional relationships in your work place.............12
Task 4........................................................................................................................................................14
Explain how the limits of your work role impacts on working with others............................................14
Analyse your role in minimising barriers to effective teamwork in your work place.............................14
Evaluate the effectiveness of your personal contributions when working with others in your workplace
...............................................................................................................................................................15
Evaluate how your own development has been influenced by management approaches encountered
in own experience.................................................................................................................................15
Discuss how to improve your personal contributions to the collective effectiveness of your team......16
Make recommendations to develop own contributions to meeting good practice requirements........16
References.................................................................................................................................................18
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Task 1
A Comparison of your personal values and principles with the principles of support for
working in your work
As a health practitioner I have some personal values that help me in my role of assisting
the clients and sometimes fellow staff members in the best way possible. I believe that everyone
in the society is worthy of respect and equal consideration and therefore I treat all the people I
interact with equally and with the respect I believe they all deserve. I sometimes disagree with
people depending on their practices but this does not affect my view that they are not lesser
human and they should thus be taken serious and given fair treatment. I also believe in the power
of communication and thus I give my clients and colleague time to express them and let them
know my view on issues. To be able to do this, I create an atmosphere of trust that allows the
people to feel relaxed and enable them to talk openly without any fears. I have the value of
respecting diversity and am therefore able to work inclusively with people of different ages,
diverse backgrounds as well as different cultural backgrounds.
I try as much as possible to follow the principles of support for working in my workplace
which includes fairness, stakeholders’ involvement, nurturing local leadership among other
principles. At our workplaces we believe fairness does not necessary translate to people getting
similar things but rather obtaining what they need. We also believes that community work can
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only be successful of all the stakeholders are adequately involved in all the projects. Our service
tries as much as possible to develop and nurture leaders from within the community.
An Assessment on how personal culture and experience influence your role in supporting
clients and colleagues in your work place.
Personal culture and experiences have significant influence in the interaction between a
health worker on one side and the clients and colleagues on the other side. Belief and attitudes
are formed and altered with time as a person interacts with others and the environment. As a
healthcare professional, it is important to ensure that your personal culture does not conflict with
that of your colleagues and clients but rather ensure that there is respect for each other culture for
peaceful co-existence. Personally, I come from Filipinos culture which has a lot of cultural
values. From the influence of my culture, I have strong family ties and I treat my clients and
colleagues as members of my own family as that is what I learned since I was young.
This enables me to create instant connection both with my colleagues and clients and I
therefore find myself with so many friends which are good for my profession. I became
accustomed from relating to people of different cultures at tender age and this has impacted a lot
on my profession as I find it as a norm to interact with different groups of people. From the
feedback I receive from my clients and my colleagues, I am sure my culture has a positive
influence on their lives. My personal culture is supplemented by experiences I have gained both
while at work and when I was a student where my desire to ensure people have no pain to bother
about make me work around the clock to ensure my clients get maximum service to assist them
(Durkin, 2000).
Reflection on own personal contributions to the support of individuals experiencing
significant life events
I have made some significant contributions to support people experiencing life events
such bipolar disorder and dementia. I have always made time for such people and ensured I
remained patient in every situation involving them that I have participated. I have been able to
use my past experiences in dealing with such cases which has enabled me to be able to
communicate with the people in an effective way. I have also made contribution by reassuring
individuals experiencing significant life events by the use of tone of voice, my choice of words
which has aided in reducing frustrations. I have undertaken personal and group initiatives that
are aimed at helping people experiencing life events. I always make it my responsibility to give
guidance to people on how they can avoid diseases such as cancer which is slowly becoming a
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killer disease by advising them on healthy eating and living styles. I regularly make time to visit
people experiencing life events even when it is not part of my duty to do so. By so doing I
believe I have made tremendous contribution to provide support of individuals experiencing
significant life events.
In addition to this, it can be said that by having an improved focus on diverse other values
I would have provided significant support to overall life events. It was necessary for me to have
improved understanding of environmental aspects. Such kind of values allows to have better
consideration of learning. Primary consideration that means the individual or personality is more
attracted towards its family and friends for having a better information or learning about
subjects. It means application of primary aspects can boost the overall process effectiveness.
Discuss how new developments and changes to your personal values can impact on your
work
I believe my personal values at the moment are contributing positively to my work
though some few changes can impact on my work in a number of ways. At times I find myself
with a lot of passion for helping people who are suffering and this normally leads to having to
spend more time with them and forgetting my other obligations. A change into this which can
make me attach not so much passion on one duty can impact a lot on my work in a positive way.
I also want to develop skills in the emerging technology to be able to increase my service
delivery at work.
In addition to this, I can state that change is a practice which impact the overall learning
process in more significant manner. Changes in health care policies also forces nursing staff to
have effective consideration of new standards else overall working might get affected in negative
manner. It has been noticed that while working in HSC I need to ensure that legislative aspects
are considered effectively so that service quality standards can also be well maintained. The
changes in number of legal aspects may also affect the performance or attitude of person. I have
also examined that positive culture within health and social care working depends upon the
behaviour of professional. If I have proper information in regard to the policies as well as key
aspects that might change in future then I will feel confident which will allow to provide services
in desired manner. As same the technological aspects has changed in context to HSC working
and I am well aware such operational values. It will assist me to have positive aspects and
improve productivity. However, improper consideration changes might affect the work culture in
negative manner.
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Make recommendations for improving the support available in a health and social care
organization for individuals and their social networks when affected by significant life
events
The support available in a health and social care organization can be improved by
bringing together all stakeholders including the government and the healthcare centres
themselves so that they can work together in a more effective way. Collaboratively, they should
engage in a wide campaign of educating people about significant life events and actions to take
in case of occurrence of such events (Shawn Smith, 2003). People within the social networks and
family members of people affected by significant life events need to be provided with the
relevant counselling in addition imparting relevant skills to them in dealing with the affected
persons.
Task 2
Explain own role, responsibilities, accountabilities and duties in the context of working
with those within and outside the health and social care workplace
My roles in the context of working within and outside the health and social care
workplace include care giving, decision making, communicating as well as management of care
at the healthcare service. As a caregiver, I provide hands-on care to the clients in different
settings ranging from physical needs, to helping patient with illness prevention. As a decision
maker, I have the role of using my critical thinking skills to make decisions, set goals in addition
to promoting outcomes for a patient. I am also responsible for written communication or patient
charting which is a chief component to continuity of care in addition to having the role of being
the patient advocate where I protect the client’s rights. My responsibility at the workplace
include assisting clients to ensure they see options available to them, promotion of the choice of
the clients, encouraging of rights to self-care as well as protecting the clients.
I also have the responsibility of ensuring the welfare of the clients as I am aware of their
challenges and thus must ensure they are able to overcome them. As a healthcare practitioner I
have some accountability which I must satisfy to the best of my abilities. I am accountable to
criminal as well as civil courts and therefore I have to ensure my activities conform to the legal
requirements (Shawn Smith, 2003). I am also accountable to my employer where I have to
follow my contract of duty in addition to accountability to regulatory bodies. With regard to
duties, the law imposes on me duty of care where my actions or inactions can be questioned
(College and Association of Registered Nurse of Alberta, 2005).
Assess your current skills ability and learning style
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Personal Strengths
I have several personal strengths that serve to enhance my profession among them being
loyal to my job and my clients which I believe is a very important aspect that helps in enhancing
my credibility. I am also helpful as I usually find myself with a desire to help at all times.
Additionally, I find myself being a resourceful person as many are times I find myself being
consulted by my colleagues on a variety of issues. I am in possession of relevant skills,
competencies, knowledge as well as work experience which make it able for me to do my job
effectively.
Personal weaknesses
Some of the areas I feel improvement is needed include areas like networking, career
direction, and weak career management skills. Though I am able to create friends easily, I finds
easy to maintain professional network and thus I need to work on improving this. I have passion
for my career but of late I have realized I don’t have a plan for the future about which direction
within the health care industry I should be taking. I therefore want to improve on this and have a
direction to follow in my profession. Another area I am working on improving is career
management skills where I aim at enhancing my skills as time goes by.
Personal opportunities
Some of the trends that I find as an opportunity to me include favourable industry trends
in the health sector, a booming economy, specific health job openings, increase use of
technology among others. All these will lead to favourable external environment of the
healthcare industry.
Personal threats
The healthcare work has its share of threats which include, physical demanding,
emotionally difficult and it is sometimes stressful. These factors are beyond my control but they
keep affecting me.
Use of communication skills in a health and social care context
While working in HSC sector I have used communication skills in diverse situatuions.
For example, at workplace my team member was facing an issue to understand the need to
patient due to improper level of listening skills. In such situation I have suggested him to use
sign language to have communication with service user. Along with this, I have provided
supported to the team member by participating in interaction process as well. It has helped in
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identification of needs so that better services can be offered in order to meet key goals and
objectives. Moreover, in diverse cases I have also focused on number of situations where my
communication skills has helped in resolving the issues.
Access and use standard ICT software packages to support work in health and social care
In addition to this, it can be said that by having an application of ICT software the
healthcare working can be advanced. It has been noticed by me that use of technology allows to
have proper recording of information so that long term sustainability can be well maintained. In
order to have better opportunities the information can be saved and accessed in desired manner.
It allows to meet key goals and objectives in significant manner. Use of ICT also helps in
crosscheck of cases and previous treatment process. With an assistance of this, overall working
can be advanced.
Evaluate own contributions to place the health and safety needs of individuals at the centre
of practice
I have been regularly involved in ensuring that health and safety needs of individuals at the
centres as well as the clients and other users. I recognize that the individuals face a multiple of
risks at the workplace and therefore I have to be involved in ensuring their health and safety
while at the centre. Some of the risks I have contributed in reducing and cautioning individuals
from includes biological and chemical risks. Biological risks includes risks such as infections
that normally results from needle sticks injuries while chemical risks are related to drugs that
are used during treatment of diseases like cancer and other disinfectants. I have therefore made
major contribution in ensuring the health and safety of individuals remains paramount.
Discuss the advantage of PCA and disadvantage of not placing the client at the centre of practice
in regards to care planning and risk assessment.
In addition to this, it can be stated that by having an application of PCA, number of
advantages can be attained. One of key advantage if PCA is empowering patients to have some
degree of control over their pain will in turn help to alleviate anxiety which will in turn reduce
pain experience. With an assistance of this, better support can be offered to patients. It helps in
meeting key standards and lead overall process to effective development. However, the
disadvantage can be that if key measures are not being considered then overall outcome will get
affected.
Along with this, it is significant for nursing staff to ensure that they are having a proper
involvement with patients so that overall outcome can be advanced. In addition to this, it can be
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stated that needs can be identified effectively through application of customer interaction
methods.
Evaluate own contribution to the development and implementation of health and social
care organizational policy
I have made tremendous contribution in the developments and implementation of health and
social care organizational policy at our healthcare service. I contributed to the organization’s
policy of helping the local councils and other healthcare organizations in coming up with a plan
to provide integrated care. I also regularly emphasize the organization’s policy of giving an
opportunity to our clients to choose whatever services that they think are the right ones for them.
I have always being in the frontline in developing policies that help to eliminate barriers that
hinders integrated care in the service. I do this by ensuring the service is able to implement its
policy of working with the national partners. I also ensure that the organization is able to provide
better information on people’s health and care needs.
By having an effective consideration of safeguarding activities the issues can be resolved
in desired manner. In this, I have focused on number of measures which allows to improve the
service standards. With an assistance of this, quality service can be offered in order to have
effective accomplishment of key goals and objectives. While working in health and social care
firm for better development and implementation of action, I was focusing over better
understanding of codes of practice and conduct. I was focusing over better arrangement of my
roles and responsibilities for better care plans.
Produce a holistic development plan for yourself with short, medium and long-term goals
Working in a healthcare sector, I have some short, medium and long term goals that are aiming
to achieve.
Short term goals by the end of July 2017
I want to finish school and pass the examination of upgrading to work on a medical-surgical
floor and improve my skills a graduate nurse which I hope to achieve in the next one year.
Medium career goals by the end of January 2018
I want to become a go between in providing advice and information related to nursing care in the
service I work in. I want to be able to help the family members of patients by providing
information to them on obtaining medical supplies and equipment. I also want to become more
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available for consultations on issues related to my nursing career. This I should be able to
achieve in the next three years.
Long term goals by the end of December 2018
In the long term I want to be an active member in the nursing professional and be able to join the
association of nurses in my country. In the next ten years, I want to get a position in the union of
nurses and become able to lobby for nurses advancements. I also want to further my education
and become a doctor in the next fifteen years.
Monitor your progress against the plan according to the requirements of a care
practitioner, revising the plan as required
The progress towards becoming a care practitioner is due on course as only few years I go I
aspired and target my short term goal to be in a college studying nursing. I was able to achieve
this and since I joined the college I have been passing exams as per the requirements of the
college and am about to finish school and graduate as a nurse when I will later upgrade to worn
in a medical-surgical floor. My plans are still on course and therefore am monitoring each
situation as time goes by and I will be do any revisions on the goals and plans I have set to
accommodate any new changes that I would like to further my career as a care practitioner.
Evaluate the effectiveness of the development plan to your development as a Health and
social care practitioner
The development plan is an effective tool in ensuring that as a health and social care practitioner
I am able to monitor my progress and ensure I reach or achieve my short, medium and long term
goals. The plan is going along way in helping me do the important things and avoid irrelevant
things as I try to attain all my goals. The development plan is effective as by now most of the
goals set for the short term have been achieved and it is motivating me in attaining the medium
term goals which will pave way for long term goals. The plan helps me to remain focused at all
times as I have things to achieve.
The adaptation of development plan has affected my performance in a positive manner
while having a practice in health and social care organization. Key improvement of development
plan that I had noticed is that it has helped me in better identification and understanding about
needs of my subordinates as well as patients. By having an application of diverse methods the
issues can be resolved effectively.
Task 3
Explain the nature of different professional relationships in the context of your work place
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There are different professional relationship that exists at work place majorly between the
health care workers and their colleagues as well as the relationships between the health care
workers and the clients. The professional relationships that exist in our workplace are regulated
by code of ethics and professional standards where professional relationships unlike personal
relationships do not last for lifetime but rather are limited by the client’s need for the care. The
location of professional relationship is usually defined and limited to the place the care is
provided as opposed to personal relationships which can be held at undefined and unlimited
places. The purpose of establishing professional relationship with the clients is towards
providing them with care. It is the responsibility of care providers to establish and maintain
professional relationship. The healthcare personnel are required to have formal knowledge,
preparation and orientation while establishing formal relationships.
The relationships that exists in our work place between the clients and the healthcare
professionals is always therapeutic and professional which is a purposeful, goal-directed
relationship that is aimed at advancing the best interests of and outcomes for the clients. This
nature of relationships that exist in our organization help in preserving dignity, autonomy and
privacy of clients (CARNA, 2005). Establishing relationships and maintaining them is a
fundamental part of our professional relationships with our clients and is a vital competency that
is achieved by thinking about ones action’s, putting across necessary questions as well as putting
principles into practice. The reasons we form therapeutic relationships with our clients include
gaining an understanding of client care needs, creating an environment that allows provision of
care as well as provision of safe, competent compassionate and ethical care. The relationships we
establish with our clients are based on five common characteristics including factors such as
trust, respect, intimacy, fiduciary duty as well as power which enhance professionalism at the
service.
Evaluate your personal effectiveness in promoting and supporting the rights of the
individual in your work place
As a healthcare professional, I believe I have a duty to act in the best interests of my
healthcare clients at all times while putting interest of the healthcare a priority. I always strive to
promote and protect the best interests of my service users. My personal effectiveness in
promoting and supporting the rights of the individuals in the workplace can be evaluated on a
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number of things I do at the workplace. First, I recognize the human rights of workplace
individuals and I therefore ensure I always act in their best interests. This can be evaluated by
acts I do such as respecting human rights of the individuals and ensuring that my actions and
decisions takes consideration of the their interests. I also treat my healthcare users with respect
and dignity at all times which is reflected in a number of ways such as acknowledging their
uniqueness, enabling them to preserve their dignity in addition to enabling them have their
privacy.
Another way my effectiveness in promoting and supporting the rights of the individual in
my work place can be evaluated is the way I practice in a non-discriminatory manner, treating all
the individuals at the healthcare with equality and fairness. This can be reflected in the way I
offer equal and access to the healthcare according to their remit without any bias and or
prejudice. I also do not allow my personal views about individuals’ background or their personal
life influence my behaviour towards them or the care provided. Additionally, I recognize the
importance of my healthcare services users’ backgrounds, languages, cultures as well as faiths in
their performance of occupations. In this spirit, I incorporate the service users’ backgrounds,
languages and cultures into any planning of activities at the healthcare centre. I normally take
actions to prevent any form of discrimination at the workplace in addition to ensuring inclusion
and involvement of individuals and their communities. Another way my personal effectiveness
in promoting and supporting the rights of the individual in my work place is by ensuring we
work in partnership in all undertakings in addition to ensuring safety of the individuals at the
work place.
It is significant to have improved focus on measures like social values. It assist in
meeting key goals and objectives so that long term sustainability can be attained. These are the
provisions that has to be given with concern while providing service to individuals with focus of
caste, colour, culture and sex, etc. According to human rights, the working of health and social
care firm must not have any discrimination. It has been noticed that by having an improved focus
on diverse values such as policies in respect to discrimination. It assist in improving the work
process in desired manner.
Discuss ways to resolve issues encountered in professional relationships in your work place.
In professional relationships issues are often experienced and the way they are managed
is of utmost importance. One critical thing that should be noted when there is any kind of conflict
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in professional relationship is that the capacity to recognize and respond to the things that
matters is the most important. In our healthcare, issues are resolved calmly, non-defensively and
with respectful reactions. At the care we encourage the spirit of readiness to let go of faults of
others and moving past the conflict without holding resentments or anger. This ensures conflicts
are resolved easily and no hard feelings left which could form the basis for further conflicts. We
also instil the ability to seek compromise and avoid punishing which would be damaging to the
organization. We also avoid running away from issues and instead face them head on to avoid
them affecting us at a later date. We believe in being proactive to issues meaning that we are
prepared for them and take measures to avoid them affecting the organization. I ensure that there
is cooperation among the team members which enables them to coexist with each other
peacefully with minimal or no conflicts. We also strive to improve performance and productivity
which further help in the reduction of conflicts in the organization. We also work to reduce stress
and preserving integrity which is a catalyst for conflicts. Problems are also solved as soon as
possible to ensure they do not escalate to disastrous levels.
Task 4
Explain how the limits of your work role impacts on working with others
The limits of my work roles impacts positively towards ensuring that activities of the
organization are carried effectively by all employees. The limits that have been imposed in my
work help other employees to perform their roles as specified. Limits in the workplace are
important in ensuring that every employee carries out the duties and roles that they are mandated
to do and hence minimizing collision. Additionally, the limits of my work helps in setting out
what role I should play in contributing to the objectives of the organization as other employees
play a part in fulfilling their roles. Limits of my work helps in avoiding duplication of work and
therefore making my organization set out chores that each individual should carry out to
compliment working with others and hence raising the team spirit. These limits help in building
stronger relationships with other workers as I am able to fully showcase my skills and abilities to
the work that am assigned to perform (Belbin 1993).
Analyse your role in minimising barriers to effective teamwork in your work place
In any work place, there exist barriers that affect the effectiveness of the team members.
To minimize these barriers and encourage effective team work I undertake several tasks to
ensure smooth working of the team-members. First I am always a good communicator who has
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sharp skills to influence working together of individuals. I always encourage other team
members to be good communicators to avoid creating a barrier. In addition, I try as much as
possible to ensure that a clear line of goals are set for the team to aim. Clear presentation of these
goals is an important step in ensuring that the team does its work effectively. Moreover, I use my
leadership skills to guide the team in an effort to encourage a positive minded teamwork. As a
leader I always try to allocate resources equally across all team members and support them with
whatever financial, physical and human resources available to ensure that the team is committed
to achieve the goal. I always encourage the team members to reduce their ego in their work place
and perform all duties with any individual that they can be assigned to. This helps in a great way
to minimise the barriers that faces an effective teamwork (Shawn 2003).
Evaluate the effectiveness of your personal contributions when working with others in your
workplace
My personal contributions when working with others in the workplace can be said to be
effective enough. Working with others has always been my joy as I do enjoy while at the same
time the people we work with them enjoy working with me. My effectiveness is seen throughout
the activities that we do as a team as I am able to utilize the organization resources in an efficient
way. Records from past activities that I have been given responsibility to oversee the team shows
that the resources used in performing the job were minimal and the results were quality. Over the
years my organization has promoted me severally and awarded me with several awards as the
most hardworking individual in teamwork projects. This has made the organization enquire from
me the way to execute some projects and often the project ends up being given to me for
management. This makes the personal contributions when working with others improve the
performance of the projects being undertaken by effectively and efficiently managing the
resources (Winstanley, 2005).
By having an improved contribution in the practice I have gained knowledge in regard to
work standards. It has facilitated me to have improved focus on long term sustainability aspects.
Along with this, the team work activities skills has also been advanced in order to have better
opportunities. It also provided me information in respect to problem solving values. It has
provided contribution in order to meet goals and objectives.
Evaluate how your own development has been influenced by management approaches
encountered in own experience
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In my career I have encountered several working environments that have different
experiences. These experiences have been enabled by the different management approaches that
different projects and works have equipped me with. This has seen my development from an
inexperienced person to an experienced knowledgeable individual who is capable of handling all
types of works in the health and social practice. The decision making skills have improved
greatly as well enabling me to make informed decisions that see the projects or works being
undertaken be completed with the utilization of resources in an efficient way. A decade ago
proper communication with members of a team would be hard but over the years my
development in this field has been tremendous which can only be attributed by the management
approaches that I have utilized in several experiences (Honey, Peter & Mumford, Alan 1986).
Discuss how to improve your personal contributions to the collective effectiveness of your
team
It is important and vital for me to improve my personal contributions for the benefit of the
entire team. There are several ways that this can be possible as I shall highlight. I can improve
the personal contributions through; managing my own development. Being able to manage
stress. The ability to get things done, Managing my roles effectively, having belief in my self
Be a personal risk taker
Understand the functioning of my workplace and organization as well as the goals set
Be an effective team member and leader
Develop and understand my own personal style and ensure that I understand others style
Be an effective individuals in meetings
Ability to adapt to new working environments
To enjoy the work that am doing at any particular time
To be an individual who contributes more to the team
Always have my priorities right
These are some of the improvements that I should incorporate in my personal contributions to
the collective effectiveness of the team (Gillen 1999).
Make recommendations to develop own contributions to meeting good practice
requirements
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There are several recommendations that can help develop own contributions to meeting good
practice requirements and they include; Always follow the set policies and guidelines ,
 Be honest and transparent in handling matters at the workplace
 Make consultations where anything is not clear
 Develop strong relationships with all team members
 Be a good listener and communicator
 Avoid conflicts and in case they arise use the right conflict resolutions methods
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