Hospitality Services Worldwide Assignment

Part 2: Research Report

TABLE OF CONTENTS
CHAPTER ONE: INTRODUCTION..............................................................................................1
Research Background..................................................................................................................1
Aim..............................................................................................................................................1
Objectives....................................................................................................................................1
Research Questions......................................................................................................................1
Rationale......................................................................................................................................1
Significance of the research.........................................................................................................2
CHAPTER TWO: LITERATURE REVIEW..................................................................................3
CHAPTER THREE: RESEARCH METHODOLOGY..................................................................6
Research Methods........................................................................................................................6
Research designs..........................................................................................................................6
Research philosophy....................................................................................................................6
Research Approach......................................................................................................................6
Sampling......................................................................................................................................6
Ethical implications.....................................................................................................................7
CHAPTER FOUR: FINDINGS AND DATA ANALYSIS............................................................8
Data collection.............................................................................................................................8
Data Analysis...............................................................................................................................8
CHAPTER FOUR: DATA INTERPRETATION...........................................................................9
CHAPTER SIX: CONCLUSION AND RECOMMENDATION.................................................15
Conclusion.................................................................................................................................15
Recommendation.......................................................................................................................15
REFERENCES..............................................................................................................................16
Books and Journals....................................................................................................................16
REFERENCES..............................................................................................................................19

CHAPTER ONE: INTRODUCTION
Research Background
This research project is based on the study of employee motivation component and its
impact on profitability and productivity of an organization. The study is based on Four Seasons
Hotel- an international luxury hospitality company providing leisure accommodation and
Hospitality services worldwide. The Hotel has its operations worldwide and consists of 45000
employees working for it. This project will study the impacts of employee motivation as well as
the challenges on lack of motivation on the profitability and productivity of Four Seasons Hotels.
Aim
“To investigate the Impact of Employee Motivation on organizational output- A study on
Four Seasons Hotel.”
Objectives
 To analyse the current employee motivational practices in Four Seasons Hotel .
 To identify the positive impact of employee motivation on profitability of Four Seasons
Hotel.
 To determine the challenges faced by Four Seasons Hotel due to lack of Employee
motivation.
 To recommend effective measures on improvement in employee motivation for better
performance of Four Seasons Hotel.
Research Questions
 What are the current employee motivation practices in Four Seasons Hotel?
 What are the positive impacts of employee motivational practices on performance of Four
Seasons Hotel?
 What are the challenges being faced by Four Seasons Hotel due to lack of employee
motivation?
Rationale
The main intent of this research is to understand regarding the employee motivation
practices that needs to be applied in the organization and how it impacts in growth and decline of
profitability and productivity of the business. The next thing is to study the challenges and issues
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being faced by the organization for lack of motivation among employees. On the other hand this
research project will be utilized for academic purpose of the researcher.
Significance of the research
This research will be useful and important for the academic writers, students and for the
study purpose. It will prove the deep understanding regarding the employee motivation and its
necessity in an organization. It will include the learnings regarding the issues and complications
arising for lack of motivation among the employees. This research report will act as practical
evidence for the justification of topic and prove better learning and knowledge to the people
related to it contents and activities being conducted in the project.
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CHAPTER TWO: LITERATURE REVIEW
INTRODUCTION
A literature review is a summary of comprehensive previous research of the topic. The review
should be described, summarized, enumerate, objectively evaluated with the research and its
topic. The main purpose of the literature review is to demonstrating the knowledge of the authors
about the particular field of the study that involves the theories, vocabulary and key variables
about its methods and studies. This research and study involves the employee's motivation for
the profitability of the organization and challenges which has been faced by the organization due
to the lack of employees motivations.
MAIN BODY
Theme 1: To analyse the current employee motivational practices in organization.
According to the Shields and et.al., 2015 motivation is important for organization and
individuals as well. Motivation is essential factor which encourage the employees for achieving
the goals and objectives within the organisation. This term employees motivation refers to the
satisfaction of the employees.
As per the opinion Karatepe and Olugbade, 2016 from encouraging the employees they
perform for maximum potential which is a responsibility of the firms' leader. There are so many
current trends of employees motivational practices such as acknowledge and learn the personnel
career objectives of the organization, retain the high-quality of employees for the sound
management activity, providing the job security through the managerial support and guidance in
each and every aspects of the employees job.
As per the Kiruja and Mukuru, 2018 said that the motivation of the employees also create
a culture and atmosphere, it also shows the respect to the employees through the empowerment
and consistency. For motivating the employees it is necessary for the organization to make the
motivational practices according to the current trends in the market and it is easy for employees
to adopt them. As per the Bin, 2015. said that creating a positive working environment, setting
goals which is achievable and reasonable, provide incentives and rewards for encouraging them,
recognize the efforts and achievements, share the profitability and revenue of the company for
improving the performance and solicit the inputs of employees this are the motivational
practices which has been adopted by the organization for motivating and encouraging the
employees.
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Theme 2: To identify the positive impact of employee motivation on profitability of
organization.
As per the opinion Grover, Chopra and Mosher, 2016 it should keep in mind that
motivation of the employees always positively affect the revenues and profitability of the
organisation because it comes with the best outcomes for the organisation. When employees
needs has been satisfied by the organisation they work with better efficiency and effectively.
According to the Noe and et.al., 2017 it is necessary to raise their morale for the positive
outcomes of the organisation. Motivation also helps to promote the job satisfaction and also
helps in making the positive relation with other which easily increases the sales and revenues of
the organisation and make a positive brand image in the market.
As per the Hartnell and et.al., 2019 said that the positive impact of the employees'
motivation improve the performance of the job which meet the higher standard of the
organisation, employees provide the outstanding services to the organisation because of
motivation. It improves the job satisfaction and employees easily focused about the goals when
they are clear about their roles. According to the Audenaert and et.al., 2019. When
employees are highly motivated then its easy for them to work because it encourages them for
working and generate interest between them and also makes effective relationship at workplace.
Effective communication also improves the profitability of the organisation in so many ways
when employees listen properly and communicate the things which is not understandable by
them easily resolve the problems of the employees that helps the employees in better working.
Theme 3: To determine the challenges faced by the organization due to lack of Employee
motivation.
According to the Du Preez and Bendixen, 2015 due to the lack of employees motivation
it negatively impacts the organisation which is the biggest challenge for the organisation that
employees are not participated in the activities of the firm. From lack of employees motivation
has directly affect the productivity and sales of the organisation because when employees are not
prepared for performing the job role. As per the opinion Mone and London, 2018 motivation of
employees is most challenging job for the organisation where employees are not ready to
perform and achieving the task that directly decreases the sales and productivity. Employees are
unclear about their roles and expectations.
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