PATIENT EXPERIENCE AND PARTNERING IN CARE ANALYSIS 2022

Running Head: PATIENT EXPERIENCE AND PARTNERING IN CARE 1
PATIENT EXPERIENCE AND PARTNERING IN CARE
Name
Institutional Affiliation

PATIENT EXPERIENCE AND PARTNERING IN CARE 2
Introduction
Falls are a significant health issue among the elderly. Notably, falls are ranked among the
top causes of death and disability among the elderly. It is estimated that more than 33 per cent of
individuals aged 65 years and above fall every year, out of which the majority of such cases
occur recurrently. Additionally, falls are also associated with many of the injuries experienced by
people aged above 65 in many countries. The maintenance of health and safety of the elderly
members of the community is a collective responsibility between healthcare providers and family
members. Of importance is also the experience of patients in the course of the provision of care.
Nurses are particularly obligated to keep the knowledge of their patients as fulfilling as possible.
They can do this by upholding essential values such as integrity, compassion and humility.
Additionally, this can be achieved through acts of caring focus on excellence and diversity. The
focus of this paper will be on fall among the elderly and patient experience.
Description
Healthcare providers may use multiple interventions to improve the experience of their
patients. To start with, the ability of a registered nurse to uphold appropriate attitudes is an
essential requirement in the nursing profession. Having the right attitude makes it possible for
nurses to analyze the concerns of their patients objectively. Additionally, swiftness in the
provision of care is also essential in improving a patient's experience. The Australian
Commission on safety and quality in healthcare identifies the satisfaction of patient’s emotional,
mental and physical needs of patients as one of the strategies that can be used to improve patient
experiences (Australian Commission on Safety and Quality in Health Care, 2011). Tailor's
expertise in public hospitals was characterized by a long wait and unclear communication. In this
regard, the care received by the patient was not characterized by harm from falls responsibility

PATIENT EXPERIENCE AND PARTNERING IN CARE 3
and falls prevention. For example, while doing his daily routines, no one is there to watch over
him as he walks to and from the market. Additionally, his family members have not been trained
to prevent and manage falls. However, the fact that the doctor sent Mt Taylor can be linked to the
prevention of future falls.
Based on this case, the themes of communication and efficiency in care provision are
significant to the situation. The 11-hour wait at a public hospital is the main reason for the
patient's rejection of public hospitals. The lack of effective communication also makes it worse.
Therefore, in the presence of these two, Taylor's care would have been optimized.
Feelings and thoughts
I strongly feel that Mr Taylor was not adequately equipped with fall prevention skills and
skills to manage falls. I also have a negative feeling towards the kind of treatment the patient was
subjected to in his pursuit of care at a public hospital. For a patient in his condition at that time,
his case ought to have been dealt with urgently. His vulnerable age also worsens the experience.
The lack of reliable information on why he was not being attended to is also something I feel
sorry about. My feeling is informed by my compassionate nature. I believe that healthcare
providers should be compassionate towards patients in agony and more so if such patients are
elderly. However based on the number of critically ill patients who were brought to the public
hospital at that time, feel that the care providers may have had no alternative for Mr Taylor. It's
common to have situations in public hospitals where the demand for care exceeds the supply of
care services. A compassionate care provider would have attended to critically ill patients in first
and Mr Taylor later (Gittell, 2009).
Value and beliefs