Patient Experience: Partnering in Care

PATIENT EXPERIENCE: PARTNERING IN CARE
Institution affiliated
Students’ name
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Introduction
The patient experience focuses on a wide range of interactions in the health care system
that patients encounter in their care from the health professionals, health plans and the healthcare
facilities. Their experience is based on the care they seek and receive like good communication
with the health providers, able to get timely appointments and proper access to
information(Jason, 2014). For a patient who waited for long hours before being attended to, he or
she can be negatively influenced despite receiving proper care(Bleustein, et al, 2014). The essay
focuses on the patient experiences in relation to harm and prevention from falls and my health
records.
Description: Nursing care that is respectful and responsive to patient’s needs, preferences
and values affects patient’s experiences positively and vice versa. The reflective essay will
analyze the experiences of the patient in regard to prevention of falls/ harm from falls and My
Health Record.Mr. Taylor aged 75 years, has had different treatments in public and private
healthcare and has positive and negative experiences towards the care in the facilities.He holds
negative views towards the public hospitals where he was not attended to for eleven hours while
in pain and no communication was made to him. There was also no proper guidance given to him
on how to respond to falls and risk management. He has good experiences with private hospitals
since his needs were prioritized and good care given to him from the General Practitioner,
surgeon, and the physiotherapist.
Feelings and thoughts: Patient-centered care is integral in any health facility. It creates an
environment that is satisfying to the patients and in turn fulfills the goal of each health care. I
feel empathetic for Mr. Taylor for having to go through such nasty fall accompanied by severe

injuries and in turn chose to wait till the next day to visit the GP due a bad experience of long
waiting hours coupled with pain in the public hospital. Elderly people have a higher risk of
falls.It is evident that falling in nursing practice is accompanied by other challenges where as a
nurse I have to be caring, supportive, cooperative and professional. Healthcare professionals are
entitled to take away the physical and moral pain of the patient. It is disappointing that no
communication was done to manage risks of falls or preventive measures to be taken. Either I
feel contented by his views towards the General Practitioner and his team since he has absolute
trust in them and the services.
Values and beliefs: I believe that the patient's needs and satisfaction depend on the way
they are met from the start. As a nurse, I know that the life of every patient depends on me hence
the need for reliability. Mr. Taylor felt that the services were good but the period one waits for
the services was not pleasing. There is a need for commitment in delivering of services. I also
believe in honest communication which leads to personal decisions. Proper communication
should have been done to the patients to enable them to remain calm or decide
otherwise(Kennedy, et al, 2014). Efficiency in the healthcare is called for to enable good patient
satisfaction and trust in the services delivered. Nursing is a calling which requires discipline
absolute integrity and accountability in the care services delivered.
Analysis: fall experiences have a significant impact to the patient. Falling and its
consequences give rise to new and uncontrolled fears making patients confused in carrying out
the normal things they were used to before with no strain. These falls also affect a person
psychologically(Burns, Stevens & Lee, 2016). Mr. Taylor’s falls resulted into major injuries
made him develop shock and made him lose the use of his right arm. He couldn’t also carry out
his normal activities like dressing, bathing and driving.A patient who falls is likely to feel less