Patient’s Experience of Care

Running head: PATIENT’S EXPERIENCE OF CARE
PATIENT’S EXPERIENCE OF CARE
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Author note

PATIENT’S EXPERIENCE OF CARE
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Reflective practice in the clinical setting provides exceptional benefits to the health
professionals for providing safe and responsive care to the patient. In this context, the nursing
professional cycle must evaluate nursing practice and provide care following the best interest of
the patient for improving patient experience and provide quality care by incorporating different
themes of care (Eaton, Roberts & Turner, 2015). Hence, this essay aims to provide the positive
and negative experience of a 75 years old man, Tyler. The essay will also incorporate the
feelings and thoughts in connection with the experience of the patient. The values and beliefs
associated with feelings and thoughts will be discussed in this essay. This essay will also
recognize the care process according to the NMBA standard of nursing practice which has a
positive and negative impact on person-centered care. Lastly, this essay will conclude by
elaborating action plan which can improve patient experience and care.
The description stage of Gibb’s reflection assists to explore the positive and negative
experiences of patient in the clinical setting. The case study involves a 75 years old man, Mr.
Taylor, who received different patient care which impacted his experience in the clinical setting.
He was involved in inquiry for identifying positive and negative experiences he had experienced
in the clinical setting. The positive experience of the patient was that the patient received
collaborative care from the health professionals who have explained to him regarding the
complication of health. The negative experience of the patient was that professionals neglected
the duty of care in the emergency department where he suffered 11 hours of pain. The patient
explained that it was an tremendously impolite and traumatic experience for him which impacted
his inclination for seeking professional health since medical professionals failed to explain the
the falls prevention as well as e-health records. In this context, main themes of care are the

PATIENT’S EXPERIENCE OF CARE
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prevention of falls and associated injury and health literacy regarding electronic health records.
According to NMBA standard 3 (maintains the capabilities for practice), it is the responsibility
of the professionals to provide the information and education required to enhance the health of
the patient. Hence, in this case, prevention of falls as a theme will improve the patient experience
and support the recovery of the patient (Sims, Hewitt & Harris, 2015). The second theme of care
such as health literacy regarding e- a record since e-health records enables quick access to the
patient record for more coordinated and efficient care.
Feeling and thought a section of the framework allows an individual to explore the
thoughts and feelings by recollecting experiences. As a registered nurse, I felt sympathetic and
disappointed in the patient situation that he gatherers a negative experience in the chaotic and
uncomfortable environment. As a registered nurse, I believe that it is the responsibility of the
health professional to provide the best possible care to the patient for the best interest of the
patient. In this case, a registered nurse I feel disappointed that he was waiting till the next
morning due to negative experience. I also sympathies as a registered nurse he had to
experienced negative experience and had to travel to the hospital with his wide after falling
which reduced inclination towards seeking medical care.
Fox & Reeves (2015), suggested that nursing professionals are required to respect and
prioritize the patient for the best interest of the patient so that the patient can gather good
experience regarding health care. In this context, while I agree that emergency department
provide support to the patients with various urgencies and prioritize every individual, from the
moral ground, negligence in the patient care impact patient’s experience of care not only impact
the nursing practice but also decline the inclination of the patient towards seeking medical
assistance from the public hospital. In this case, when a patient was experiencing pain for 11