Human Resource Management in Service Industries

This assignment requires students to analyze the role and purpose of human resource management in a selected service industry, justify a human resources plan based on supply and demand, assess current employment relations, discuss employment law's impact, create job descriptions, compare selection processes, and evaluate training and development activities. Students must meet pass, merit, or distinction criteria to demonstrate their understanding of HRM in the travel and tourism sector.

Pearson BTEC Level 5
HND Diploma in Travel and Tourism Management
Human Resource Management for Service
Industries
Assessment
Formative Assignment Submission Date: 31 December 2018 (The submission portal will
close at 23:59 HKT)
Assignment Submission Date: 21 January 2019 (The submission portal will close at 23:59
HKT)
Assessor Name: Michael Tai ([e-mail])
Remarks: Please note that all assignment must submit through Canvas before the given
deadline.
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Assignment Brief
As part of the formal assessment for the HND programme you are required to submit an
assignment for each module. Please refer to your Student Handbook for full details of the
programme assessment scheme and general information on preparing and submitting
assignments.
After completing the module you should be able to:
Upon completion of this assignment learners will be able to:
LO1: Understand human resource management
LO2: Understand the effect of employee relations and employment law on service
industries businesses
LO3: Examine the recruitment and selection process
LO4: Understand training and development in service industries businesses
Assignment Task
Question 1 – The role of and purpose of human resource management in the travel and
tourism industry
LO1
This task should be emailed to [e-mail] on or before 26th November
2018 (Monday) for feedback. Should you have any difficulties meeting this deadline then
please email as soon as possible.
a) Analyse the role and purpose of human resource management and how this is applied within
the travel and tourism sector.
(Assessment Criterion 1.1)
b) Devise an outline human resources plan for an organisation (i.e. travel and tourism industry) of
your choice analysing changes in supply and demand based on changes in the external
environment.
(Assessment Criterion 1.2)
Question 2 – The effect of employee relations and employment law
LO2
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a) Assess how good employer relations can be encouraged including examples of good practice
and evaluate areas where poor employee relations could have been improved. HR
practice -best fit and best practice
(Assessment Criterion 2.2)
b) Select and explain two areas of employment law which affect the management of staff within
the travel and tourism industry using examples to support your answer. impact on
different issue
(Assessment 2.1)
Question 3 – The recruitment and selection process
LO3
a) Produce both a job description and a person specification for an overseas representative within a
tour operator. job duty, requirements,
(Assessment Criterion 3.1)
b) Outline the main selection processes used in the travel and tourism industry for both a junior travel
consultant and a call centre manager.
selection method, gp interview,
(Assessment Criterion 3.2)
c) Explain the most appropriate recruitment and selection methods for the jobs outlined in a) and b).
(Assessment Criterion 3.2)
Question 4 – Training and development within service industries businesses
LO4
Explain how training and development activities can contribute to profitability and efficiency within a
large organisation.
(Assessment Criterion 4.1)
what kind of training course,
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Formative Feedback Opportunity
Students will be given one opportunity to receive formative feedback. Please submit your assessment
through the Canvas module assignment submission link on or before the formative assignment due
date. You will then receive formative feedback from your assessor one week before the assignment
submission date. Please note that any assessment submitted after the formative assignment due
date will not be given any formative feedback.
Important: Students who submit on the assignment submission date will not be given any
feedback or guidance if the module assessment was Refer. We therefore strongly recommend
students to submit their assessments by the formative assignment due date in order to
receive feedback from the assessor.
Student Guidelines
1. You should write this assignment in the format of assignment tasks.
2. You must ensure that the submitted assignment is all your own work and that all sources used are
correctly attributed. Penalties apply to assignments which show evidence of academic unfair practice.
(See the Student Handbook which is in the Induction Area). Please also refer to the ‘Guide to Unfair
Practice in Assessment’ on the module page on Canvas
3. You MUST underpin your analysis and evaluation of the key issues with appropriate and wide
ranging academic research and ensure this is referenced using the Harvard system. The ‘My Study
Skills’ area contains the following useful resources; Study Skills Guide (containing a Harvard
Referencing section) and a Harvard Referencing Interactive Tutorial. You must use the Harvard
Referencing method in your assignment.
4. You should use diagrams and tables of figures where appropriate ensuring to reference their
source using the Harvard Referencing method.
5. You are required to write your assignment within 3,500 words in order for your research and
summarising skills to be developed, and for effective time management. You are required to ensure
that the assignment addresses all of the assessment tasks. In the interests of good academic
practice, an assignment submitted with excessive word counts (i.e. more than 10% in excess
of the limit) will be returned to you. You will be given a maximum of 48 hours to edit the work to
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reduce the word count to the permitted maximum. In the event that the submission is still
regarded as excessively long then, in line with advice received from Pearson, we will be
unable to accept it for marking and you will receive a Refer grade for Non-Submission.
.
The word count excludes the title page, reference list and appendices. Where assessment
questions have been reprinted from the assessment brief these will also be excluded from the word
count. ALL other printed words ARE included in the word count. Printed words include those
contained within charts and tables.
6. Your assignment should be submitted as a single document. For more information please see the
“Guide to Submitting an Assignment” document available on the module page on Canvas.
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Recommended Additional Resources
E- Textbooks
Online CORE E-Book recommended for this course – Page, S., 2011. Tourism Management: An
Introduction. Amsterdam: Elsevier. ebook Collection (EBSCOhost). EBSCOHOST viewed Nov 2015.
Access to this E-Book is provided via the Vitalsource Bookshelf software – contact the Student Support Team for access code
Online ‘library’ resource available via Canvas
EBSCO Business Source Complete
Additional E-Book recommended for this module – Kozak,M and Baloglu, S., 2011. Managing
and Marketing Tourist Destination, Strategies to Gain a Competitive Edge. Routledge London. ebook
Collection (EBSCOhost). EBSCOHOST viewed Nov 2015.
Books
ARMSTRONG, M. and TAYLOR, S. (2014) Armstrong’s Handbook of Human Resource Management
Practice. 13th Ed. London: Kogan Page.
BACH, S. and EDWARDS, M. (2013) Managing Human Resources. Oxford: Wiley
BRATTON, J. and GOLD, J. (2012) Human Resource Management: Theory and Practice. 5th Ed.
Basingstoke: Palgrave.
TORRINGTON, D, et al (2011) Human Resource Management. 8th Ed. London: Prentice Hall.
CIPD (Chartered Institute of Personnel and Development) available at www.cipd.co.uk.
Websites
http://www.hrvillage.com/
http://www.personneltoday.com
http://www.cipd.co.u
http://www.aon.com/default.jsp
https://www.marriott.co.uk/careers/working-for-marriott.mi
https://www.humanresourcesonline.net/
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Assessment Criteria for Pass
To achieve a pass you must meet all of the assessment criteria as stated
below. Failure to cover all of the assessment criteria will result in a referral
grade and you will be required to re-submit your assignment.
Further guidance on completion of your assignment can be found in the
guidance notes which are posted on the group learning space by your
module tutor. For additional support please post questions onto the group
learning space, or email [e-mail]
Learning
Outcomes/
Assessment
Criteria
Criteria Met
For tutor use
(you may wish to
use this in your
preparation for
your assignment
submission)
LO 1Understand human resource management
1.1 Analyse the role and purpose of human resource management in a
selected service industry
Task 1
1.2 Justify a human resources plan based on an analysis of supply and
demand for a selected service industry business
Task 1
LO 2 Understand the effect of employee relations and employment
law on service industries businesses
2.1 Assess the current state of employment relations in a selected service
industry
Task 2
2.2 Discuss how employment law affects the management of human
resources in a selected service industry business
Task 2
LO 3 Understand the recruitment and selection process
3.1 Discuss a job description, and a person specification for a selected
service industry job
Task 3
3.2 Compare the selection process of different service industries business Task 3
LO 4 Understand training and development in service industries
businesses
4.1 Assess how the contribution of training and development activities to
the effective operation of a selected service industry business
Task 4
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Assessment Criteria for Merit
To achieve a Merit all of the Pass criteria need to be met, then the tutor
will assess whether you have met the Merit Criteria. Each of the Merit
criteria must have been met at least once within the assignment.
The following statements are examples of how a merit may be achieved, if
you do meet the Merit Criteria by showing you have reached this level in
other ways then credit will be awarded for this. You will need to meet M1,
M2, M3 at least once.
M1- Identify and apply strategies to find appropriate solutions
The assignment responses demonstrate a sound understanding and
application to travel and tourism organisations.
M1
M2 – Select design and apply appropriate methods/techniques
There is evaluation of the role of training and development, or the analysis
of the effect of employee relations on the sector
M2
M3 – Present and Communicate Findings
Good understanding of the role of human resource management and the
functions. Reference to the travel and tourism industry has been provided
Application of core concepts and knowledge of the unit
M3
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Assessment Criteria for Distinction
To achieve a Distinction you have met all of the Pass and the Merit
criteria. Each of the Distinction criteria must be met at least once within
the assignment.
The following statements are examples of how a Distinction may be
achieved, if you do meet the Distinction Criteria by showing you have
reached this level in other ways then credit will be awarded for this. You
will need to meet D1,D2,D3 at least once.
D1 - Use critical reflection to evaluate your own work & justify valid
conclusions
Exhibits detailed knowledge of the role of human resource management
and how this differs for the travel and tourism sector.
D1
D2 – take responsibility for managing and organising activities.
Creativity in applying information studied to organisations in the travel and
tourism sector
Detailed evaluation of the suitability of different types of training and
development, recruitment and selection for at least two different
organisations
D2
D3 – Demonstrate convergent, lateral & creative thinking.
Presentation of answers shows effective communicating, using technical
language fluently. Assignment has been completed fully and on time.
Assignment has been completed fully and on time.
D3
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