Improving Organizational Performance: Tools and Techniques

People and performance 1
People and performance
Student Name
Name of the Course
Professor Name
Name of the School
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People and performance 2
Executive summary.
BUNI is a local travel agent based in Bolton. The company needs to improve its
organizational performance. As the new Human Resource Manager, the following issues will be
addressed in the report. They include; techniques and tools that will help improve organizational
performance, the role of employee wellbeing in improving motivation and performance, the
importance of external factors on managing people and lastly the PESTLE analysis of BUNI
travels. The conclusion and recommendations will also be highlighted.

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Table of Contents
Executive summary.........................................................................................................................2
Introduction......................................................................................................................................4
Tools and techniques will help improve organizational performance.............................................5
Key performance indicators and metrics.....................................................................................5
Performance appraisals...............................................................................................................5
Reward and recognition programs..............................................................................................6
Performance management frameworks.......................................................................................7
Personal developments plan........................................................................................................8
Role of employee wellbeing in improving motivation and performance........................................8
Importance of external factors on managing people......................................................................10
Conclusion and recommendations.................................................................................................11
References......................................................................................................................................12
Appendix........................................................................................................................................14
PESTLE analysis of BUNI travels.............................................................................................14

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Introduction.
In the market environment today, organizations are striving to attain a competitive
advantage through streamlining their human resource. Therefore, effective people management is
essential in most companies since employees are treated as valuable assets that contribute to the
performance of the organization (Singh & Gupta, 2016, pg. 3). According to research,
overwhelming evidence points out that the effectiveness by which an organization engages,
involve, motivate, develop or manage the contribution of employees working in an organization
may be a determinant of how excellent the organizations may perform. For instance, having a
skilled workforce creates a professional work culture that allows the workforce to feel motivated
hence ensuring more success or performance. Besides, employee behavior plays a major role in
the performance of an organization (Miller, 2016, pg. 23). BUNI travel can therefore employ
various tools and techniques to reshape its people management function hence allowing the
business focus on improving motivation and organizational performance more effectively.
Tools and techniques will help improve organizational performance.
In improving performance in any organization, various tools and techniques are
employed. This process is known as performance management and may involve the reporting,
managing and measuring the progress that boosts the improvement of performance both at
corporate and individual levels. In BUNI travels, the various techniques and tools that may help
boosts organizational performance in the company include;
Key performance indicators and metrics.
KPI’s are crucial tools that evaluate and measure how well individuals, business units or
companies are performing in relation to their objectives and strategic goals. However, the