Performance Management Practice at Sharjah National Oil: Line Manager Views and Recommendations | Desklib

 Assignment – 5IVP - Part B
This assignment must be submitted through Online Services
Part A (A.C 2.1, 2.2, 2.3 & 3.1) (1,500 – 2,000 words)
Building upon your research in Part A, which focused on secondary research, you are asked to
conduct some primary research into performance management practice within your own
organisation. Identify some line managers within your organisation and conduct some
research activity to explore the following questions:
 What performance management activity is conducted? (in relation to the performance
management cycle). This should include a focus on the performance/development review
process/discussion.
 What is the role of the line manager in the process? (in relation to the roles that other
parties involved in the process)
 What measures of performance are used?
 To what extent do line managers feel that the performance management process in their
organisation:
 Promotes development of capability, and raising of performance levels
 Recognises and rewards performance.
 To what extent do they feel that there is a culture of high-performance? Ask them to
specifically consider to what extent they feel there is:
 Trust in system?
 Enthusiasm for, and commitment to, the system?
 What ideas do they have regarding the ways in which high-performance culture might be achieved or
improved?
Your report should include also:
 An analysis of your findings regarding current Performance management practice in your
own organisation (Your findings in relation to all points expressed in Task 2). What are the
strengths and weakness of the current approach? (Use evidence from your Task 1 analysis to
underpin your analysis.)
 Your conclusions addressing the following: To what extent does your current approach to
performance management fit within a context of HPW and/or support sustainable
organisational performance?
 Your recommendations to with regard to:
 the key features you think should be included in a performance management process.
 Action that could be taken in order to create and sustain a culture of high performance
Note: All reference sources should be acknowledged correctly and a bibliography provided
where appropriate (these should be excluded from the word count).
 Please also comment on how you will transfer the new knowledge and skills gained during this
assignment into working practices. You may also use this reflection for your CPD.
 You should also include 3-5 references from up to date and relevant sources in order to support
your findings. This assignment must be submitted through Online Services.
© Oakwood International Ltd. All rights reserved. Page 1

 Assignment – 5IVP - Part B
This assignment must be submitted through Online Services
NAME: COHORT:
COMPANY: Sharjah National Oil
Corporation
WORD COUNT
Section 1 (1,500 – 2,000 words)
Introduction
Performance management activities within an organization ensures maintaining effective
functioning of the organization. It has been monitored that the performance management system
is highly effective in obtaining high performance from of the organization as well as the
individual departments in it. Moreover, it can be said that establishing an efficient and effective
performance management system is not only helpful in maintaining organizational efficiency, but
it also ensures high production from the various departments. However, it can be said that the
process of establishing performance management system within an organizational scenario does
not occur overnight. A detailed planning and effective implementation is required in order to
achieve the desired success of the system. The present report will focus on the performance
management activities that have been taken up by Sharjah National Oil. Moreover, the role of the
line managers has been accessed in the in order to understand the efficiency of the performance
management activity that has been taken up by the organization.
Performance management conducted
By taking up the primary research method, the responses and views of the line managers have
collected and analyzed in order to understand the performance management activity that has been
taken up the organization. Through the primary research it has been known that the organization
has taken up have been highly effective in achieving the organizational goals (Spekle and
Verbeeten 2014). From the primary research that has been conducted with the line managers of
Sharjah National Oil, it can be understood that the organization has taken up various activities in
order to boost their performance management system. At the primary step of establishing
performance management system, the company has taken up goal setting process. It has been
monitored that the process of goal setting is highly effective in maintaining organizational
performance. By setting up goals, the employees are able to understand the aim of the
organization and the importance of maintaining high productivity in order to achieve
organizational aims.
In addition to this, by interviewing the line managers of Sharjah National Oil, it can be
understood that the organization has taken up the method of regular reviewing the organizational
performance as well as the effectiveness of the strategies that has been taken up by the leaders
and the managers (Susilawati et al. 2013). In this regard, he line managers have also mentioned
that the process of reviewing the strategies and policies as well as he performance of the
employees help them to obtain feedbacks from both the employees as well as other stakeholders
of the organization. This has been immensely helpful in achieving the organizational goals.
In addition to this, the line managers have taken up development plans in order to support and
maintain the high productivity of the organization. It has been monitored by the line managers
that regular training and development activities are highly effective in increasing the efficiency of
the employees (Spekle and Verbeeten 2014). Moreover, the development plans are also effective
© Oakwood International Ltd. All rights reserved. Page 2

 Assignment – 5IVP - Part B
This assignment must be submitted through Online Services
in supporting the annual appraisal and rewarding process of the employees.
Role of line managers
From the primary research it can be understood that the line managers of Sharjah National Oil
play important roles in establishing an effective performance management framework. The line
managers of the organization are responsible for designing and implementing the strategies and
policies. Moreover, the line managers of Sharjah National Oil play important roles in accessing
the success and effectiveness of the plans and strategies that they implement (Melnyk et al.
2014). In this regard, they have mentioned that the primary activity that they take up is to
communicate with their subordinates. In addition to this, the line managers also take up the
responsibilities of defining the organizational goals and the expected works of the employees and
the team leaders.
The line managers have also pointed out that keeping the employees aware of the progress is also
important (Spekle and Verbeeten 2014). It has been mentioned that in order to encourage the
employees and make them aware of the effort that they need to put, communication is highly
important.
Performance measures used
From the primary research, it can be understood that Sharjah National Oil is giving importance to
the performance measurement system and in order to measure the performance of the employees,
the line managers have taken up effective measures to access the performance of the employees.
It can be noticed that the organization has taken up Behaviourally Anchored Rating Scale
(BARS) in order to measure the productivity of the employees (Taticchi, Tonelli and Pasqualino
2013). By adopting the BARS system the managers of the organization not only monitor the
performance of the employees, but also the behavior of the employees as well. The line managers
have also pointed out the importance of the HR department in accessing the performance of the
employees.
Summary of line manager views
1. Promotes development of capability, and raising of performance levels
By analyzing the views and responses of the line managers, it can be understood that most of
them think that the performance management system of Sharjah National Oil is highly effective
in order access the performance and productivity of the employees of the organization (Posthuma
et al. 2013). Moreover, it can be understood that the performance measures that have been used
by the organization are also effective in understanding the views and ideas of the employees
regarding the organizational goals and strategies.
2. Recognises and rewards performance
The line managers think that the effective performance system of Sharjah National Oil is also
highly effective in recognizing the efforts and performance of the employees. The rewards and
appraisal system is helpful in encouraging and motivating the employees (Spekle and Verbeeten
2014). However, some of the line managers also have pointed out the need of implementing more
effective ways measures of performance assessment.
© Oakwood International Ltd. All rights reserved. Page 3