Performance Management Systems

Running head: PERFORMANCE MANAGEMENT SYSTEMS
PERFORMANCE MANAGEMENT SYSTEMS
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PERFORMANCE MANAGEMENT SYSTEMS1
Definition of performance management
As discussed by Campion, Campion and Campion (2015), performance management
can be defined as the process that can be implemented for proper development of the work
based environment in which the individuals or employees are able to perform and provide the
best levels of their performances. The performance management system mainly starts with
the proper definition of job designs based on recruitment of the employees and the system
ends when they ultimately leave the organizations (Hassan, 2016).
The process of performance management is developed by the organization and is used
throughout the year in order to manage the ways by which employees are able to perform in
the organizations and the environment as well. Performance management can be defined as
an entire work based system that is able to affect the jobs that are performed by the
employees. The development of performance management systems is considered to be an
important factor that is able to affect the operations of different modern organizations (Huang
et al., 2016).
The organization that has been taken into consideration for analysis related to proper
development of performance management system is Qantas Airways. Qantas Airways is a
flag carrier based organization of Australia, that has been able to develop the topmost
position in the industry with respect to the fleet size and international destinations that are
served as well (Qantas.com 2019). The airlines organization is mainly based on the suburbs
of Sydney with the main hub that is located at the Sydney Airport. Qantas has received 65%
of the share in the domestic market of Australia and has carried more than 14.9% of the total
number of passengers who travel in and out of the country (Qantas.com 2019).
Purpose of performance management

PERFORMANCE MANAGEMENT SYSTEMS2
As discussed by Inkinen (2015), the major purpose of performance management
system is based on the ways by which organizations are able to assess the ways by which
employees are able to perform the duties and responsibilities in an effective manner. The
satisfactory levels of performance of the employees and their productivity levels have a major
impact on the operations of different organizations (Inkinen, 2016). The employees of an
organization are sometimes dissatisfied with the implementation of performance management
systems throughout the year. The ratings that are provided by the organizations the
management to employees are able to affect the ways by which they are able to affect the
performance levels (Katsikeas et al., 2016).
Outline and critical analysis of an organizational model of performance management
The performance management systems that have been developed by Qantas Airways
are based on different activities that include, planning the work process and setting levels of
expectations, monitoring the performance levels, development of employees, rating and
rewarding the employees based on performance.
Planning the work process and setting expectations – The management of Qantas
operates in the environment with the help of a hierarchical structure in which the orders come
from the top level executives. The department of HRM works in the same way and the
planning process of the jobs and duties of employees are based on the expectations of the
supervisors (Mone & London, 2018). The communication of expectations to the employees is
considered to be an important factor that is able to affect the operations of Qantas Airways in
the industry. The process of job allocation by the organization is considered to be an
important factor that has an impact on the performance management systems (Nica, 2016).
Monitoring performance levels – The most significant methods that are used by
organizations in order to development performance management activities include, customer