Discover effective solutions to reduce employee turnover and improve customer care in the workplace. Learn about encouraging gratitude, recognizing and rewarding employees, and offering flexibility.
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Personal and Professional Development 4.1 Solutions to work based Problems In the given scenario Travel Lodge has been facing with high employee turnover from last three years. Further, all levels of organization are observing this problem. The investigation report suggests the causes which are excessive workloads,lowstaffmorale,lowemployee motivation, low job satisfaction etc. Managers are concerned about negative impact of it on customer case. In order to achieve successful growth in marketplace it is very much essential for manager of every organisation to be effective enough to come up with best solutions. As per the scenario Travelodge is experiencing high labor turn over from last three years at all level of an organisation. Therefore, after initial investigation it was being examined that the main reason behind employee’s turnover is dueto excessive workload, low employee motivation, low staff morale,lowjobsatisfactionetc.whichweredirectly impacting in a negative manner on the health of customer care. Thus, in order to reduce the level of employee’s turnover it is very much essential for the management of Travelodge to come up with effective solutions, and some of them are explained below: Encouraging gratitude and generosity:This is term to be one of the best solution if the manager of Travelodge company will this into consideration then it will help them to reduce the employee’s turnover. By encouraging pro- social behaviour among employees and this can be done by rendering them the opportunity to connect with one another through the acts of expansion of gratitude and generosity. Thus, because of which employees will happier, healthier and will less likely to fly the coop and will render their best effort to provide better quality customer health care services as well as result in reducing the employee’s turnover ratio. Recognizeandrewardemployees:Thisisthe another best solution which the management of Travelodgecanadoptsoastoreducethe employee’s turnover. By offering each employees real time recognition that celebrated their efforts and their success can be an effective way to show that each workers are being appreciated and valued inanorganisation.Forexample,managerof Travelodgecanadoptthetacticsofrendering reward system like salary increment, appreciation, promotionsetc.tothoseemployeeswhowill render best outcome for an organisation. Thus, it willhelpeachemployeetogivetheirbest performance in the form of better quality services to the customers so as to get reward in return which will indirectly result in reducing the employees turnoverandinimprovingthecustomercare services. INTRODUCTION:Personal and professional developmentcanbeconsideredasthemost essentialpartofhumanlife.Thiscanbe evaluated as the methods of learning that are beneficialofimprovingcapabilitiesand knowledge of employees who are contributing their best efforts at work place.
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Offer flexibility: This is the another best solution which the management of Travelodge can adopt in order to reduce employees turnover and to improve in rendering better quality customer care services. Asemployeescraveforflexiblelifeandwork balance within an organisation, because the main reason behind increase in employee turnover as per scenario was that of excessive workload as they wereaskedtorenderextratimingforthe organisation.Forexample,ifthemanagerof Travelodgeoffersemployeesflexibilityaround work hours and locations then it will be beneficial forthefirmtoreduceemployee’sturnover.In additiontothisifemployeeswillgetflexible environment then they will also render best services to customer which will result in improving the customer care as well. 4.2 Communication in variety of styles at various levels Everyindividualpossessuniquecommunication styleinordertointeractandtoexchange informationwithothers.Thus,inorderto communicate with employee’s manager can adopt different communication styles for different levels of an organisation and they are mentioned below: Controller style:This type of style terms to be autocratic in nature and this style can be used by the manager of Travelodge in order to communicate with middle level departmental employees of an organisation.Thisisbecauseinthisstylean individualdemandofdoingtheirworkby themselvesand doesn't feelto work with team members. Promoter style:In this type of style individuals are knownfortheirextrovertnature.Managerof Travelodge who resist in the top level department of an organisation can adopt this style of communication with employees who resist in middle level department as suchworkersfeeleasytoworkinanykindof environment as well as they feel comfortable too while workingtoteammembers.Thus,thisstyleof communicationmotivatesemployeesinenacting profitability and growth in an effective manner. Recommend solutions to retain current staff at the hotel and improve customer care In order to retain current staff at the Travelodge hotel and to improve customer care certain recommendation is being given which is mentioned below: It can be recommended that from time to time manager ofTravelodgemustidentifythepreferencesof employees,shouldlistentotheviewpointsof employees and should render reward system, so as to motivate each workers to work for the organisation. For example,ifthemanagerofTravelodgetakesinto consideration the needs and preferences of employees and will try to full fill it then it will create the positive feeling among employees and because of which they will too feel like to render better customer care services to patients and will like to work for an organisation. Thus, it will indirectly result in retaining current staff at the Travelodge hotel. For example, if the employees of Travelodge who does not possess the skill of good listener and are term to be rude enough while communicating with otherstheninthiscasemanagerofTraveldoge should take supporter style of communication so as to develop each employees as a good listener and to make then learn how to be calm and well balance whileworkinginanorganisationandwhile communicating with others. Supporter style: This is the type of style under which employeesareconsideredtobeoflowminded personalitytype.Additionally,managerof Travelodge who resist on a top level of organisation can adopt this style for lower level of employees so as to develop each employees of lower level to become good listener. Analyser style: This type of style can be adopted by the manager of Travelodge who resist on top level of an organisation for upper level of employees, this is because in this style personality of employees are term to be the asset for an organisation. This is so because employees are termed to be highly skilled and knowledge’s in dealing with critical situations.