Personal and Professional Development at National Trust

This report discusses self-managed learning, lifelong learning, and the benefits of self-managed learning in personal and professional development at National Trust. It also includes a personal development plan to develop communication and leadership skills.

INTRODUCTION
Personal and professional development refers to development activities for individual
in their career. This report includes self managed learning which can enhance lifelong
development of individual not just in professional context but in personal and social context as
well. This report discusses professional development of individuals at National Trust. This
report also includes how an individual can take responsibility of their own career and they
should not rely on the organisation when it comes to their own development in their career.
This discussion have been followed by design and development of a personal and
development plan for the individual at National Trust.
MAIN BODY
LO1
1.1 Approaches in self-managed learning
Self-managed learning is basically the process through which an individual stimulates
the learning process by oneself. In short, this is the process which helps the individual to set
the targets and thus engage in managing the ways of learning. There are various ways as well
as approaches of the self-managed learning
Kolb learning cycle
Kolb learning cycle is basically the model which helps the individuals to manage their
learning by reflecting upon their own experiences. Students can make use of Kolb learning
cycle where they can reflect their won strength and weak points and thus will help to gain the
experience for learning.
Coaching as well as mentoring
Coaching is one of the most effective process through which individuals are able to
increase their overall performance by receiving the proper guidance and direction. Employees
in National trust can take the help of Coaching for increasing their learning capability (Perry,
2017). Students can seek the support of seniors and management which will help them to
provide right guidance on specific aspect and this will eventually increase their overall
knowledge base.
Internet
Since the advent of globalization, the use of internet has become highly popular and
nowadays no individual can survive without technology. Internet is considered as the treasure

of knowledge and thus provides the great information to people related to various aspects. It
also plays an important role in self-managed learning where employees in National trust can
access internet for increasing their knowledge base as well as increasing their learning by
gaining various kinds of information on their Job related activities (Cunningham, 2017).
Self-learning approaches
 Learning through research: it is the most useful for approach that can be used various
journals, books, web pages on internet. In order to improve their self awareness.
 Learning through seminar and conference: people attain the conference, seminar for
identifying the individual skill and knowledge.
1.2 Ways in which lifelong learning can be encouraged
Lifelong-learning plays an essential role in the life of each and every individual and
thus act as a driving force for increasing the skills. It basically provides a momentum to the
career and helps in growth.
Lifelong learning is an important for individual’s personal as well as professional
development. It always encouraged to enhance the overall own abilities for achieving
significant goal or objective. As per evaluation, it can be identified the lifelong learning
through different medium such as
 Apprenticeship: This is one of the most effective way through which lifelong learning
can be encouraged in the professional manner. Apprenticeship is basically the
approach of providing training to the practitioners for specific period of time for
increasing their skills. Apprenticeship is the best way through which employees can
engage in lifelong learning and will help in their professional development as through
this, they will gain the necessary skills for performing job (Clampitt and Dekoch,
2017).
 Further education: This is one of the highly remarkable way through which
individuals can increase their lifelong learning in the personal context. Seeking the
further education like post graduation after graduation of Phd will help employees to
develop their learning ability. This will help the students to develop their personal
skills and thus will lead to lifelong learning (Cunningham and Dawes, 2016).

1.3 Benefits of the self-managed learning
Improved skills
The self-managed learning basically helps to improve the skills as well as knowledge
of the employees. When employees engaged in the self learning then they come to know about
their strength as well as the areas which needs improvements. Thus by evaluating their weak
points, employees are able to make the thorough plan for their development and thus
eventually leads to the enhancement of skill. Like for example- employees in National Trust
set the goal for learning the essentials of communication thus this will at the end will increase
their overall communication skills. This is highly beneficial at the organizational level (Perry,
2017).
Personal learning
Self-managed learning not only helps in the growth of people at the organizational
level but also helps in the growth trajectory at individual level. Self-managed learning
basically increases the knowledge base of employees and helps them to boost up their
productivity and performance. This is one of the widely known benefit of self-managed
learning wherein it helps each and every employee in National Trust to effectively plan their
goals and objectives and thus make plans for achieving them. In this way, it helps in their
personal learning (Cunningham, 2017).
LO2
2.1 Skill audit
Communication skills
My communication skills are not well-developed as I face problems while interacting
with others. I am not able to effectively communicate with people and generally hesitate in
asking questions from them. Besides this, I also face problem in openly discussing the
particular issue or topic with my colleagues hence, I would say my communication skills are
weak (Perry, 2017).
Different communication skill such as
 Verbal skill: it is based on the interact with one person to another through speaking. In
order to share information from one person to another. Sometimes, it can be used the
telephone to communicate with other staff members.

 Written communication: it can be possible when exchange information or data
through written format while sending data through email, text messages.
Leadership skills
Due to my weak communication skills, my leadership skills are also weak. I am not
able to effectively handle a team and communicate with the team members. I generally face
problem in delegating the tasks as well as activities to other and is not able to manage the
team. Whenever a new project is assigned to me as a leader then I face difficulty in properly
distributing the task as who have to do what and is not able to take the right decision.
2.2 Development needs
Communication skills
In order to improve my communication skills, I will seek the help of communication
classes and will take the support of my mentors for overcome the problem of interaction.
Besides this, I will also take the help of internet and YouTube to watch the different videos on
communication. This will help me to effectively interact with other people and will also help
in my personal as well as professional development. I have included the different
communication skills such as verbal, non-verbal and written
Verbal skill: it is based on the interact with one person to another through speaking. In
order to share information from one person to another. Sometimes, it can be used the
telephone to communicate with other staff members.
Written communication: it can be possible when exchange information or data through
written format while sending data through email, text messages.
Leadership skills
For improving my leadership skills, I will take on more challenging tasks as well as will
step out of the monotonous work. Like I will increasingly work in the projects where the
collaborative work of team is required. Along with this, increasing this skill I will also observe
my tutors as well as other students who effectively plays the role of a leader in different
project. This will help me in my professional life and will help me to work in a team for
achieving targets (Cunningham, 2017).

2.3 Development Opportunities to Meet Current and Future Defined Needs
Development opportunities can be explained as acts or processes that can be utilised by
individual person in order to grow, progress and develop in personal and professional way.
This also can be consider as opportunity for growth and development that can help the
employee or student to improve their knowledge, skills and abilities to gain high efficiency in
personal or professional career. There are different processes can be used by individual person
to improve their personal abilities and skills to develop effective career. Foe example
processes like education process, participation different organizational and professional
activities, by conducting research and utilisation of available resource can be done to gain
higher performance in education process. Personal and professional skills can be developed
through improving knowledge and understanding of particular field (Lejeune, Beausaert and
Raemdonck, 2018). The skills that are need to be developed are communicational skill and
leadership skills. To improve the communication skills different process can be used. For
example by continuous practising can be used to gain fluency in communication process and
knowledge can be improved by listing other people and intellectuals. The leadership skills can
be improve by improve various personal skills that are effective to provide capability to lead a
team. There are different processes can be followed by the people to implement various
processes in order to meet the needs that are required in current and future. Various
opportunities can be find in the processes in order to full fill the needs.
2.4 Personal Development Plan
Name of Skill Importance Strategy to
Develop Skill
Effectiveness
of Skill
Measuring
Development
Time
Communicati
onal Skill
This type of
communicatio
n is important
for both
personal and
professional
career. The
ability of
effective
I will attend
the coaching
classes and
continuous
practices
communicatio
n skills can be
improved.
I will improve
the learning
and
developing
this skill
individual
persona can
effectively
perform
I will measure
the
communicatio
n sill of a
person, their
effectiveness
can be
evaluated by
testing
3-4 Months

communicatio
n can allow a
person to
effectively
transfer data
and
information to
other people.
This skill can
improve the
effectiveness
of person on
other people.
transaction of
data with in
different teams
.
understanding
of target
audience. The
effectiveness
and quality of
data can be
assessed to
find the
effectiveness
of
communicatio
n skill of a
person.
Leadership
Skill
It is an
important for
person to
develop
relationship
with other
people and
influence
followers to
perform
certain actions
effectively.
This skill also
can improve
professional
career of
person.
I will be
improved by
following
discipline,
continuous
learning,
inspiring other
people and
developing
problem
solving skills
(Kivimäki and
Meriluoto,
2018).
I will develop
own
leadership
skills can help
individual
person to
encourage
other people
and improve
their
performance
in various
tasks.
The
Leadership
skills of
individual
person can be
measured by
effectiveness
of team
performance.
This skill of a
person also
can be
evaluated by
analysing
impact of
leader on
employees.
10-20 Months.

3.1 Processes and Activities Required to Implement the Development Plan
There are different processes and activities can be used to implement personal
development plan to improve personal skills and capabilities. To implement personal
development plan some steps need to be followed. The implementation process of personal
development plan starts with evaluation of goals that are defined in the personal development
plan. By this evaluation effectiveness of implementation can be improved (Stewart, 2016. In
next step effective time table need to be implemented to perform various tasks that are
mentioned in the development plan. By following specific time line all the objectives can be
effectively achieved. In the implementation plan the current available skills can be utilised in
order to develop are skills. By following specific process, strategies and actions targeted skills
can be effectively achieved. After completing specific actions skills analysis need to be
followed to evaluate the effectiveness of the developed skill. By following this process
personal development plan can be effectively implemented. For the implementation of the
personal development plan for development of the individual person. Proper planning can help
the individual person to get better opportunities in order to meet skills requirements.
3.2 Document of Activities for implementation of personal Development plan
As per the personal development plan some same activities are followed in order to
effectively implement personal development plan in order to develop some skills that are
required to gain success in personal and professional career (PLANNING, 2018). The
processes that are mentioned in the personal development plan needs some other people and
resources. There are some resources and processes are implemented in effective manner to
avoid major or minor failure with in the implementation process. The activities that are
followed in implementation plan are defining goal for each skill, prioritisation, setting dead
line, recognition of strength, recognition of weaknesses, listing documentation, action for
developing skills, get external support and skill analysis.
Aims
To Learn Communication skill.
To develop leadership skill
Objectives
To attain coaching classes to learn communication skills in 3 to 4 months.
To learn follow various strategy to develop leadership skills with in 18 Months.

Dead line to learn skill
20 Months will be Dead line for Learning leadership skill
8 Months to develop Communication skill.
Testing of Skill- All the skills need to be tested in order to assess capability of individual
person to make them more capable and develop skills without any issues.
Communication skill- After 8 Months.
Leadership Skill- After 19th month.
3.3 Reflection for personal Development Plan
The experience of developing and implementing personal development plan was really
a interesting process. I have learned a lot from the process. I have started this process form the
personal evaluation process in which I have used SWOT analysis to known personal strengths
that I already have. Weaknesses too are also evaluated in this process to know the skill which
are need to be developed or improved in order to improve the education process and
professional carrier. In the personal skill analysis process some opportunities and threats are
also analysed in order to improve all aspects that are related to self efficiency. The process of
personal evaluation was really difficult for me. This was really hard to find personal
weaknesses which should be considered in the personal development pan. After evaluation
process I have prepared a personal development plan which is addressing the skills that are
lacking in me or need to be improved to meet benchmarking standards that are defined by me.
This is how all these skills are documented with strategies and resources that are required for
development process to meet all the standards which are included in personal development
plan effectively.
3.4 Development Plan
Name of Skill Feedback Strategy to
Develop Skill
Effectiveness
of Skill
Measuring
Development
Time
Communicatio
n Skills
After feedback
and evaluation
this has been
found that
On the basis of
feedback and
evaluation the
strategy have
By practicing
regularly in
practical
scenario not
To measure
development
observation of
people while
5-6 Months

communicatio
n skills are not
very bad as
they were
being
considered
earlier.
also been
updated. In
this strategy
only practicing
regularly have
been included
as coaching
for
communicatio
n skills is not
required.
just
communicatio
n skills but
confidence
will also
increase.
talking have
been included
and their
reaction and
feedback will
be considered
the
measurement
criteria.
Leadership
Skill
From the
feedback and
evaluation it
has been
concluded that
leadership
skills are more
bad than they
have been
considered
earlier. This
has been
found from the
feedbacks of
other people.
The
knowledge
regarding
leadership
skills was
There are
various skills
required in
leadership
skills. As the
strategy
developed
earlier which
includes
development
of problem
solving skills,
practicing
skills. This
strategy have
been included
one more plan
which is
attending
workshops for
It is very
important to
learn
leadership
skills and this
requires
additional
practice and
efforts.
To do this
feedback can
be asked from
other people.
Help regarding
evaluation can
also be taken
from the
workshop
where
leadership
skills can be
achieved.
12-24
Months

inadequate and
this is why
later this
required
additional
work so that
this can be
improved.
leadership
development.
LO4
4.1 Select Solution to Work Based Problem
The problem in case of national Trust is that some of its old employees feel that they are
working harder than new members of the team. This suggest that they may harass new
members and new members may get bullied by old members in case situation remains the
same (An, Nam and Qin, 2020). This is a serious problem as this may affect confidence and
motivation of new members. This also affect old members as they may feel they are being
treated as new members even when they are working harder and more than new members.
To solve this problem new members are required to give additional training.
Old members should also be conveyed that new members have just joined and this is why their
initial performance is slow.
To solve this problem techniques that manager should-
Consider Everyone's Interest
Firstly identify the problem and who are being affected by that problem.
This is followed by analysis of the problem whether it really exist or not and what is the level
of impact.
Manager should understand perspective of both parties.
The decision that manager take should consider both the parties and in case one is proved
guilty then appropriate action should be taken so that any other person do not repeat the
mistake.

One of the tool that can be used to solve this situation is that Manager should organize a
meeting where new members and old members are available. While doing this manager can
ensure that members express their problems and why they feel the way they feel. This will
allow new members to know the perspective of old members and old members can also
understand perspective of new members. This will allow manager to make decision which are
agreed by both new and old members and also solve issues of the members.
4.2 Workplace bullying and harassment
(Covered in Poster)
Bullying refers to unwelcome behaviour which occurs over a period and is meant to harm
someone specially those who are powerless to respond. Bullying in verbal form includes
teasing and threatening someone to cause any type of harm (Wang and et.al., 2018).
Social bullying includes excluding someone from a event in this case if a senior
member excludes a junior member from the meeting in which they can be present this will be
considered as social harassment. In this case senior members of organisation who feel they are
working more than new members may threaten new members to cause any type of harm. This
is known as workplace bullying.
Workplace Harassment refers to belittling behaviour at the workplace. Any typeof
mistreatment as workplace is considered as workplace harassment.
In case staff feels that they are being bullied or harassed than they can-
Report to their senior manager and legal authority at national trust. In case the person
harassing is senior manager than the staff should report to their senior manager.
They should boost their confidence so that they can resist the person who is harassing them.
Harassment usually happens with them who are seen weak to respond to harassment. Showing
trust will solve this problem.
Staff members should remain aware of their rights.

4.3 Time Management Strategies
Time Management Strategies
Have a Dynamic Task List
The members should have a
dynamic task list which
includes all the task which
staff is required to perform in
a day. This list should be
properly updated by the
individual in the day as the
task gets completed. Along
with this members should also
assign the time required for
completing all the tasks. This
will keep a clarity about time
required for each task and
what tasks are required to be
completed by the individual.
Focus on High Value
Activities
Individuals should focus on
the activities which are of
high value. This means
activities which are important
and other than that which are
urgent. Focus on this refers to
keeping important and urgent
task on top of the list and
others are followed on the
manner of their importance.
Minimizing Interruption
In this strategy individual
needs to identify interruption
which come in between and
affect working and disturb
individual. For this individual
have to identify factors which
are known as time wasters.
These are generally social
media and use of internet.
Avoid Procrastination
This includes that individual
should avoid procrastination
which bring delay in the
work. Every task should be
performed and completed
whenever they are required to
e completed.

CONCLUSION
On the basis of this discussion it can be concluded that self managed learning is very
important so that life long learning can contribute to effective professional and personal
development and growth. Later current skills and competencies were measured and on the
basis of those skills which are lacking to develop those skills a personal and professional
development plan was prepared. Later the development plan was reviewed and on the basis of
feedback the plan was updated. So that learning can e properly managed. Lastly report
included solution to work based problems and strategies for time management were included
in this report.

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