Effective Leadership and Communication Skills

The provided assignment details a comprehensive analysis of various skills essential for effective leadership and communication. It covers topics such as interpersonal skill, time management, adaptability, emotional intelligence, leadership skills, and technical skills. The assignment includes a personal skill audit, which helps in identifying areas of improvement. It also touches upon the significance of recognizing and addressing employee needs, distributing responsibilities effectively, and accessing existing technologies with speed and accuracy.

PERSONAL AND PROFESSIONAL
DEVELOPMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
Task 1...............................................................................................................................................2
1.1 Evaluate approaches to self-managed learning................................................................2
1.2 ways in which lifelong learning in personal and professional contexts could be encourage3
1.3- Evaluate the benefits of self-managed learning to the individual and organisation.......4
TASK 2............................................................................................................................................5
2.1 Evaluation of own current skills and competencies against professional standards and
organizational objectives........................................................................................................5
2.2 Identification of own development needs.........................................................................7
2.3 Identification of development opportunities to meet current and future needs................8
2.4 Personal and professional development plan based on identified needs..........................8
TASK 3..........................................................................................................................................10
3.1 Process and Activities required to implement development plan..................................10
3.2 Undertake and document development activities as planned.........................................11
3.3 Own learning’s against original aims and objectives set in the development plan........13
3.4 Update of the development plan based on feedback and evaluation..............................14
TASK 4..........................................................................................................................................15
4.1 Select solutions to work-based problems.......................................................................15
4.2- Communicate in a variety of styles and appropriate manner at various levels.............16
4.3- Evaluate and use effective time-management strategies...............................................18
CONCLUSION..............................................................................................................................18
REFERENCES..............................................................................................................................19
APPENDIX....................................................................................................................................21

INTRODUCTION
Personal and professional development is a standardized approach to enhance personal
performances at workplace. It includes strategic plan for analysing development needs and
Organizations must undergo the combination of overall strategic steps for continuous
development of its employees.
This report will evaluate approaches of self-management learning and its benefits to an
individual at personal and professional level. It will also highlight an individual's own skills and
prepare development plan for overall professional development of individual. All the tasks of the
report will be completed in the context of “TRAVELODGE HOTEL, IIFORD established in
1985. The study will also describe time management strategies and solutions to work based
problems and evaluation of the effective use included strategies.
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Task 1
1.1 Evaluate approaches to self-managed learning
Self-managed learning is a strategy which is developed by individual or groups to learn
new things, in general this concept defines that the individual has taken ownership of their
learning (Cunningham and Bennett, 2017).
Approaches to self-managed learning are described as below:
Observation
This is considered as most effective approach that supports me in learning new things. By
observing others, I realised things that are good and others that are not good. This observation
supports me in developing my existing skills to great extent. The positive thing of observation
will be its timely learning as if anyone is observing other and try to learn from them then he will
not be taking too much time to do so. While on other hand it can decrease the frequency of
behaviour that was previously been learned.
Self-initiation of learning process
Many people are hesitant to learn from others, they feel it is demeaning. Employees of
Travelodge can learn a lot of new things from other members which can enhance their efficiency
as a professional. I like to discuss new things with others, this habit always help me in knowing
other’s perspective and learning new things. I as an Assistant manager have learned more new
things from my colleagues, which I was not familiar with. The way they manage time and finish
their work on time was very impressive and I had also learned ways to manage time from them.
With the help of this self-initiation learning person will not be able to track down what were the
goals and how they are achieved which is negative impact of this approach. While it could also
be noted that this approach will help in clearly setting out goals and objectives which will be
helping in achieving them all on timely bases.
I like to use internet, I read new books and look upon the new changes through searching.
Internet helps me in acquiring more knowledge which is being useful at workplaces. There are
many sites on the internet from where I had learned different information and ideas. By self-
initiation learning I have experienced there are many ways in which personal and professional
lifelong learning is encouraged.
2

I firstly set goals and learn new ways to achieve them with efficiency. I develop the
structure and order of work to complete it in given deadlines. I had learned to view my problems
as challenges, not as hurdles.
Self-reflection is a way to assess more about myself and looking on ways of working for
building self-awareness. It also helps to develop skills and assess its effectiveness, instead of just
carrying it the way it is been already done.
The major aim of personal orientation of mine in Travelodge is to gain commitment of
employees, reduces hesitation and will help them in understanding what organization is
expecting from them.
Approach more suitable for Travelodge and for me
Approach suitable for Travelodge is goal setting; this may help company in analysing weak
point among employees and taking action to improve their skills. For me as assistant manager,
observation would be suitable approach. This will always aid me in developing my skills.
1.2 ways in which lifelong learning in personal and professional contexts could be encourage
Lifelong learning in personal and professional contents could be encouraged by:
Self-directed learning
In self-directed learning I as an Assistant manager of Travelodge, would motivate adults
to learn from their past and apply these experience at their existing workplace. By this way
people will be motivated and will keenly monitor their mistakes and will not repeat these
problems in future.
Continuing professional development
Continuing professional development is a way by which Assistant manager of Travelodge
would ensure that knowledge and skills of employees get improved. By building quality and
belief to do a work and demonstrating efforts and achievements they can support in enhancing
life-long learning of people in Travelodge hotel.
Lifelong learning-
This is defined to as all learning activities which are undertaken all through life of person with an
aim of improving skills, competence and knowledge (Cunningham and Bennett, 2017).
Continuous professional development will be very much helpful in lifelong learning process as
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person will got to into what are the skills which they are having and in what are they lacking
behind.
1.3- Evaluate the benefits of self-managed learning to the individual and organisation
Benefits for organisation
Self-managed learning aid organisation in reducing cost of business because entity needs
not to conduct training sessions for employees to raise their skills. If people learn by own then
they would be more responsible towards their work and will analyses their issues self. This
would help company in gaining success in market. Self-learned workers always work with full of
positivity, they realise their mistakes and take immediate action to resolve it rather than creating
conflicts in business. If the worker is having required knowledge of what they should do and
what are the learning or development areas then this will be helpful for company to set goals
according to that. The training cost of company will not be very high as the employees could be
self-learnt only. All the self-learned workers will be self-motivated as well as they could be
having more control over what they learn and how they learn it all.
Benefits for individual
Improve ability range with personal learning
Self-learned techniques give benefit to individual in improving their ability. As an
Assistant manager I had improved my employee's ability by staying organized, establishing new
learning techniques, completing my assignments on given deadlines, by creating satisfactory
performance at workplace, increasing belief, motivation level, capability to take new
responsibilities. For example It has helped me to create good relations which can introduce new
ideas shared by other employees, and finally owning effective understanding about business of
Travelodge Hotel.
Responsibilities and assertiveness
By self-managed learning individual reveals intense awareness of responsibilities by
making my learning more meaningful and monitoring them. I had started viewing my difficulties
as challenges and enjoy learning, and has also developed skills because of which my creativity
and flexibility of working has been hiked up.
Increase efficiency
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Self-learned techniques are helpful in raising working efficiency of person and individual
may perform well at workplace. In Travelodge I am asked to take feedback from my employees
so that they must feel wanted, which also improves work performance, improves employee
retention, raise employee loyalty. If the feedbacks are positive and given in effective manner it
will surely provide intense results and also increases sales.
Learning achievements
Self-managed learning supports formulation of relationships in numerous ways within the
organisation. This is being possible because of paying concentration on learning and watching
the growth of organisation's success (Ayyildiz and Tarhan, 2015). An example of relationship
building in the organisation would be connection with colleagues and ex-colleagues as I can
learn new techniques by evaluating how they self-manage and approach learning and also how
they achieved progress and improve their learning skills in which they were weak.
TASK 2
2.1 Evaluation of own current skills and competencies against professional standards and
organizational objectives.
Managers of all the functional areas in hotel face different challenges and to resolve those
challenges, they must have certain qualities.
Evaluation of my current skills is presented as below:
My current skills Professional Standards Travelodge objectives and
job role
STRENGTH
Strong Interpersonal skills: I
have strong Interpersonal skills
and efficient verbal
communication skills that help
me to deliver clear messages to
my subordinates.
A strong interpersonal skill,
for efficient delegation of
responsibilities to subordinates
and feels comfortable in
communicating with a group.
There is high expectation of
Delivery of continuous quality
of services and experience to
customers.
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commitment which need to be
engaged with continuous
learning and professional
development (THE CODE OF
PRACTICE, 2014).
Time management: I am
good at prioritizing the tasks
and assign necessary tasks as
per defined deadlines.
Effective time management to
deliver customer services and
desired results on time. It is
very much important to meet
the competence which is
related to standards,
knowledge and learning. Like
that of networking and
learning from conference
To Drive for results and
prompt actions for quick
services
Adaptability: I am adaptive
and always prepared for
different situations like
conflicts, complaints by
customers, demands of
suppliers etc.
Being adaptive with different
situations and be ready and
attentive to face sudden
alterations. The Chartered
management Institute will be
having code of practice which
included that of honesty and
integrity which maintence of
high standards of professional
conduct (THE CODE OF
PRACTICE, 2014).
To care about people,
customers and Adapt the
situation to work effectively.
WEAKNESSES
Emotional Intelligence: I do
not have sufficient emotional
Strong emotional intelligence
to support workforce fully and
To promote good relations
with customers and employees.
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intelligence, to understand the
emotions of employees at my
workplace.
provide them adequate
guidance for any issues at
workplace.
Leadership style: I do not
have effective mentoring style
and leadership qualities.
Good leadership qualities will
deliver me sufficient
confidence.
To give attention to details of
employees performance.
Technical skills: I am lagging
behind in completing the
technical responsibilities
allotted to me. I am inefficient
to handle newly designed
business intelligence system
and project management
software.
Excellent technical skills to
achieve competitive advantage
for the industry and conduct
different business analysis.
To align with emerging
technologies for advanced
growth.
2.2 Identification of own development needs
Skills to be developed Methods of development
To enhance technical skills  I will do rigorous and continuous practice of handling
the software
 Asking for Suggestions and guidance from senior and
experienced employee regarding particular software.
 Coaching regarding detailed guidelines of new software
To strengthen emotional
intelligence
 I will undergo self-awareness assessments
 Training and Coaching
To enhance leadership skills  Training
 Attending conferences
 Guidance from Seniors
7

Time Management  For improving this skill I will be prioritising all my work
and planning according to this only.
 Setting goals as per time and then trying to achieve that
must also done
Adaptability  For this I will learn how to adjust myself with different
type of people.
2.3 Identification of development opportunities to meet current and future needs
After analysis of my strength and weakness, it is important to identifying available
opportunities to overcome the weaknesses and improve the skills. As a professional I always
need to look around the opportunities given to me at workplace to maintain the effectiveness for
executing the activities at Travelodge.
At Travelodge hotel, I will be given an opportunity to go through different “management
training program”. I may take the help of “Employee Assistance Programme” of the hotel to
increase emotional intelligence
To enhance emotional intelligence skills, I will attend EQ training programs and it can be
done by regular practise and trainings under guidance of my seniors (How to Increase Your
Emotional Intelligence ― 6 Essentials, 2014). I am looking forward to other certain related
opportunities that would help me to upscale my emotional intelligence.
The learning and development advisors of Travelodge are extremely supportive and will
help me to improve my leadership style by training and providing me opportunity to learn
different leadership strategies. Along with it, I will acquire much possible learning’s from
seniors to improve and enhance my technical skills. I will observe successful leaders and read
tactics of leadership. To enhance my technical skills I will collaborate with various team
members of Travelodge and join short courses to develop the skill. Furthermore, I have
opportunity to take support of internet and reading material to raise my knowledge. I have
analysed that I will get my own development through taking advantage of reading different
journals, magazines, books, newspapers and websites to strengthen my skills. For me it is also
8

important to develop certain level of skills like that of time management and adaptability so that
I could be able to develop in professional manner.
2.4 Personal and professional development plan based on identified needs
Developme
nt
Priorit
y
Activities to
be
undertaken
Resources Target
start date
Target
end
date
Criteria for success
To develop
Technical
skills
Very
high
Coaching,
Guidance
from seniors,
Regular on job
training
Online
tutorials,
Computers,
Internet
28/11/18 13/01/19 Accumulate
feedback from
seniors and regular
guidelines from
colleagues.
To enhance
Emotional
Intelligence
High Coaching,
Senior
guidance,
Self-
regulations
Webinars,
Books, EQ
trainings
16/01/19 30/01/19 Responses of
employees and
seniors.
To improve
Leadership
skills
High Practising
people
management
and conflict
resolving
management.
Guidance
from Senior
manager
2/02/19 17/02/19 Analysing the
behaviour of
subordinates,
meetings with
experienced
employees.
time
managemen
t
High Setting
priorities and
planning for
the same
Task
planning
1/02/19 10/02/19 Doing work
accordingly
9

adaptability Mediu
m
Meeting
different
people
Understanding
their culture
Booklet to
know culture
of others
1/03/19 10/03/19 Reduce in conflicts
with other people.
TASK 3
3.1 Process and Activities required to implement development plan
REQUIRED ACTIVITIES
Planning:
The managers/individual must plan all the resources required for the implementation of
plan. For me this will be possible to find out suitable software packages and meeting with my
line manager to discuss with him all my plans and gaining approval (Haldane and Greene, 2015).
For instance, the assistant Manager of Travelodge hotel predefines the time for tutorials and
smart learning procedures without hurdling rest of the employees.
Developing:
A proper standardised and feasible plan should be develop for effective outcomes. The
plan must be developed further with fixed deadlines to manage the time constraints. For instance,
manager must consults with other experienced employees of Travelodge to develop successful
plan with proper deadlines.
Monitoring:
The manager of the hotel must track the proper functioning of plan with all the including
equipment and aids. The manager of Travelodge hotel monitors ongoing functions and results of
the development plan by assessing further requirements.
Recording:
They must record minute details of progress received from the plan for proper evaluation.
For example, manager record the improvements and feedbacks received by employees related to
the development plan for further measurement.
Evaluating and responding to feedback:
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Evaluate and measure each step whether it is correct or need some more alterations.
These evaluations are conducted based on the feedbacks, suggestions of employees and seniors.
Respond must be given to each of the feedback for further guidelines.
REQUIRED PROCESS-
Defining, Setting and Recording the Goals: The very step is to clearly define what are
your goals to achieve in terms of new skills, reduction of existing weakness, development of
opportunities etc.
Prioritizing: Prioritizing the task you needed the most. For instance, HR manager of
Travelodge need to prioritize his development needs before implementing the plan.
Setting deadlines or time frame: Deadlines will provide proper time frame to each of
the steps of designed plan. With proper deadlines the momentum of achieving goals will
increase.
Responding to feedback: By responding to feedback received by seniors, teacher’s
individual would be able to implement this plan effectively and would be able to improve
lacking points.
Get support: It includes to create a list of mentors, senior employees and guide who can
support you during the implementation of the development plan (Lim and Lee, 2017).
Direction for change and Measure action: It includes to highlight the achievements and
area of improvement to measure the effectiveness of the plan as well as individual's capabilities.
3.2 Undertake and document development activities as planned
Date Skills Activity What has been learnt Outcome Further actions
28/11/18 Technical
skills
Beginning with
clear goals, I
justified the
importance
technical skills for
my personal and
professional
I have learnt that I
have to be aware of
major skills that have
to be improved with
predefined time
frame. I have to be
proficient in learning
To measure
myself with
short self-
assessments
by reducing
the
deadlines,
Continue to
perform and
monitor
myself with
credible
parameters.
11

growth.
I underwent for
coaching and asked
support from
experienced
personnel of the
company and other
personnel of IT
department can be
helpful to learn
technical skills.
system software by
continuous support of
learning aids and
tools. Continuous IT
professionals' support
and guidance has
provided adequate
guidelines of using
software and other
new business
intelligence system.
feedback
from
executives
and
responses
from
employees.
16/01/19 Emotional
Intelligen
ce
Used effective
tools and training
from senior
employees to
improve emotional
intelligence at
workplace.
I have learnt that
extending my
approach to senior
executives has proved
to be effective. I
should maintain
proficient
communication with
my subordinates to
increase my level of
understanding
regarding their needs.
To monitor
my success
on the basis
of feedback
by
subordinates
and
colleagues
and senior.
To maintain
healthy
communicatio
n at workplace
to be
sensitized
regarding
others' issues.
2/02/19 Leadershi
p skills
I recognized my
threats and
opportunities
related to my
learning behaviour
and styles and took
By following
participative
leadership style I can
cultivate greater
amount of
opportunities for my
To evaluate
my
leadership
performance
by asking
suggestion
To be highly
interactive,
participative
and supportive
while
performing
12

help from senior
for altering my
leadership
strategies.
professional and
personal growth.
and feedback
from my
mentor and
seniors at
workplace.
group activity.
3/02/19 Time
managem
ent
I will be
developing
complete plan for I
need to achieve so
that I could do that
on timely bases.
From this I have
learnt that setting up
time limit for each
activity is very much
important and
essential
To measure
this I will
look for the
skills which I
have
developed
and are my
work now
done on
timely bases
Setting higher
goals
5/02/19 Adaptabili
ty
I will work with
various people so
as to adapt their
beliefs and culture
as well.
I have learnt that
working in divers
group is very essential
for personal and
professional
development
To measure
this I will
evaluate my
equation and
what I have
learnt from
others
Changing my
perception and
belief
according to
others.
The implementation of designed development plan for me as assistant Manager is
accomplished by following the specified steps. In way of implementing this plan I will be
effectively planning for the same. With this setting up priority and goals for specified period is
very much essential so that my work is done according to that only.
This development plan has provided sufficient amount of qualities to me regarding
organizational behaviour, time management, management qualities and many more. This
13

development module has upscale my communication skills and make me more attentive towards
the workplace.
3.3 Own learning’s against original aims and objectives set in the development plan
Through this generated development plan, the designed objectives were to be proficient
in leadership and technical skills. My own learnings against the set objectives are positive. I
effectively choose the appropriate leadership style according to the circumstances arises in
Travelodge. For instance, I have become prompt decisive by nature to handle the situations like
grievances of customers, conflicts among employees etc. My technical skills have been improved
with time. Now, I can easily handle the existing software required for my service sector. For
example, I will easily align myself with the upcoming technologies and software in my service
sector to compete strongly with the existing hotel chains.
Emotional intelligence has been improved and easily promotes good relations to my
employees at workplace. I have become more strategic analyser and effectively find out the
differences between genuine problems and falsified issues of employees.
3.4 Update of the development plan based on feedback and evaluation
Developme
nt
objectives
prior
ities
Activities to
be
undertaken
Resources Target
start
date
Target
end date
Criteria for success
To improve
on
emotional
Intelligence
Very
high
Self-help
guidelines and
senior
management
support.
Books,
Journals,
Magazines
for
managerial
skills.
05/02/19 13/02/19 Continue meetings with
seniors at regular basis.
Being open to feedback.
Self-assessment related
to learning from EQ
trainings.
Leadership
skills
high Senior
guidance,
coaching,
Online
manageme
15/02/19 21/02/19 Maintain the level and
style of leadership and
continue meetings with
14

Online nt tutorials experienced employees
and Senior Manager for
more guidelines.
Based on the feedback, I have altered my strategies of focusing on emotional intelligence.
This has generated an ample amount of confidence in me and has helped me a lot in increasing
employees' satisfaction and participations.
Executives have given me appreciations regarding my technical skills. The feedback was
positive and highly motivating.
This update in the development plan defines the effectiveness of selected strategies and
my interest of grasping new skills for personal and professional growth.
TASK 4
4.1 Select solutions to work-based problems
Motivating employees through strong interpersonal skill of manager :- The company
can motivate employee by applying various motivational theories like Maslow's theory, Taylor's
theory, Herzberg's theory, etc. these provides numerous ideas and guidelines through which
employees can be motivated for enhancing their efficiency in work easily. For example,
Meslow's need hierarchy theory provides five level of hierarchy that categorises needs of
employees into various categories through which managers develops a priority list of employees'
needs. These needs to be fulfilled by a company in accordance with the priority list. Travelodge
should first fulfil psychological needs of employees which is a basic needs of employees. It
includes air, food, shelter and clothes. After the psychological need, Safety needs should be
taken as priority by Travelodge. Further, by fulfilling self esteem or providing respect in society,
fulfilment of self actualisation need, etc. can help the managers in motivating its employee.
Although, development of hierarchy needs strong interpersonal skills of managers. In this regard,
The interpersonal skills of the manager of travelogue will assist in motivating the employees.
Providing benefits and rewards :- It is the best way to motivate employees. This
strategy of managers can help them in self motivating its employees. Benefits and rewards can be
both in monitory and non monitory terms. Promotions, awards, etc. are non monitory rewards on
15

the other hand, bonus, commission, appraisals etc. are monitory rewards that can lead in
enhancing cost to company. For enhancing employees without enhancing much cost of business,
its managers need to use their interpersonal skills and develop a rewarding policy by combining
both monitory and non monitory reward system.
Providing growth opportunities :- providing growth opportunity to employees like
promotion, transfer, that can lead in reducing labour turnover as well, can be used as a
motivational strategy, as giving opportunity to employees as per their performance that helps in
motivating employees because every employees want to promotion and earn more money.
Further, transfer of employees can also be used as a motivational strategy by developing
a policy to be transferred to even better place or city where they can get more opportunities for
growth. It can motivate employees of Travelodge to perform with their best efficiency and get
transfer to better place
On the basis of the skills it is possible to reduce the employee turnover of the
organisation. Effective interpersonal skill of the manager will help them in providing motivation
to the employees which will assist in reducing the employee turnover. But due to lac k of
leadership skills the manager of travelogue is not able to guide the employees to enhance their
performance so it is required that the manager should develop its leadership skills in order to
solve this problem. The manager of travelodge by developing its leadership skills and the time
management is able yo provide satisfaction to the employees and the customers in order to
enhance their satisfaction level.
Promotion and transfer is the best way of provide growth to existing customers and create
opportunity for hire skilled and efficient employees that helps in create new ideas and improve
performance.
4.2- Communicate in a variety of styles and appropriate manner at various levels
Communication style is important for each business. It means that exchange information
to each other in effective way. Travelogue can use passive style of communication that can help
in enhancing efficiency of employees and top management as well. Through this style company
can give opportunity to other for express themselves. It can lead in enhancing belongingness of
employees with workplace and management. Firm can also prefer verbal interaction among all
16

members of organization. It can reduce conflict and misunderstanding among members of
company.
Solution for customer care issue :- Company can solve each issue of customers by
taking feedback from them about its product and services. It can help in increasing reputation
and profitability of Travelodge. For this purpose, company needs to provide proper training to
employees so that they can solve all issues of customers. Company can also provide contact
number and web site for complaint about any issues that helps in provide customer satisfaction.
The manager of travelodge have effective interpersonal skills which can help in
communicating with the employees. The customer experience can be improve by travelodge by
reducing the problems through providing quality services to the customers by taking their
feedback for improving the service quality of organisation. The interpersonal skill of manager of
travelodge will help in retaining the employees and communicating the information to the
17
Illustration 1: benefit of communication
[source :How to Increase Your Emotional Intelligence ― 6 Essentials, 2014]

different level of management for improving the customer service. There are different style of
communication which consist of passive, assertive and aggressive.
4.3- Evaluate and use effective time-management strategies
I think, An organization can use many types of strategies for effective time management
so that members of company should start their work every day with clear focus. It means if
employees do work with focus on their work so they easily maintain their work on time. In my
opinion, employees should be provided their tasks along with their deadlines. It can lead in easy
completion of targets and time manage on time and in effective manner. Managers of
Travelodge should also review per day workings of employees before leaving office so that
managers can develop effective plans for any pending works.
As per my review, Employees should focus on their own work and avoid all things that
interrupts in their working like, phone calls and reply of messages and email. For this purpose, I
think, excessive use of mobile phones should be controlled. It can lead in enhancing the
productivity of employees and their time management as well.
I think, company should make policies in such a way so that multi tasking could be
avoided. As, if employees take more responsibility at one time so that they confused. Task like
meeting, make planing and desk work so it hectic for employees and any work do not operate
properly.
The time management strategies which are adopted by travelodge will help in providing
the quick services to their customers. The manager of travelodge have effective time
management skill which will assist in completing the task on time. By using the time
management strategies the hotel will be able to complete the task on time. It assist in performing
the work on time which will assist in providing services on time to the customers that will help in
reducing the various work problem which are being faced by travelodge.
CONCLUSION
The above report it can be articulated that personal and professional development is
important for the individual. It has clearly analysed the importance of self-assessment and self-
made development plan for proper personal and professional growth. It has shown that setting
deadlines and prioritizing workloads are one of key for time management. The study has
18

presented that emotional intelligence is helpful in retaining and satisfying employees to the
fullest. The report has emphasis on the overall development of an individual by setting proper
goals after self-analysis. It has also described the importance of feedback for updating the
existing plan for strengthening individual personality.
REFERENCES
Books and journals
Atmojo, M., 2015. The influence of transformational leadership on job satisfaction,
organizational commitment, and employee performance. International research journal
of business studies. 5(2).
Ayyildiz, Y. and Tarhan, L., 2015. Development of the self-directed learning skills scale.
International Journal of Lifelong Education. 34(6). pp.663-679.
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Bin, A.S., 2015. The relationship between job satisfaction, job performance and employee
engagement: An explorative study. Issues in Business Management and Economics.
4(1). pp.1-8.
Cunningham, I. and Bennett, B., 2017. Self Managed Learning and qualification programmes. In
Self Managed Learning in Action (pp. 127-148). Routledge.
Fejes, A. and Andersson, P., 2015. Recognition of prior learning within elderly care work. In
Working and Learning in Times of Uncertainty (pp. 145-156). SensePublishers,
Rotterdam.
Haldane, J.B.S. and Greene, D., 2015. Intrinsic Motivation and the Process of Learning. In The
Hidden Costs of Reward (pp. 79-102). Psychology Press.
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APPENDIX
Personal skill audit
Interpersonal skill I effectively deliver clear messages and instructions to the team.
I am comfortable in communicating with team members.
Time Management I am not able to finish the task before deadlines.
I accurately manage to deliver on time services to customers.
Adaptability I cannot adapt myself with different situations in my service industry.
Emotional I could not recognize the need of my employees. I cannot able to assess
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Intelligence their needs that motivate them to work.
Leadership skills I am good at distributing the responsibilities to employees. I cannot mould
myself according to the needs of employees. I am too detail oriented which
may sometime cause frustration among employees.
Technical Skills I have poor technical skills. I cannot access the existing technologies and
software with considerable speed and accuracy.
KEY POOR AVERAGE VERY GOOD
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