HR Skills for Sustainable Business Performance

The provided summary discusses the major qualities an HR must have in profession which can give benefits to Hightown Housing Association and how HR can use skills to drive sustainable business performance. It also conducts an audit of HR personal and professional skills by identifying skills, knowledge, behavior, and a professional development plan. The report highlights the importance of different approaches related to performance management of Human Resource practices.

DEVELOPING INDIVIDUALS,
TEAM AND ORGANISATION

Table of Contents
INTRODUCTION...........................................................................................................................1
LO 1.................................................................................................................................................1
P 1 Professional knowledge and various skills and behaviour which are required by HR
professional of Heigh town housing association.........................................................................1
P 2 Personal skill audit which identified appropriate knowledge, skills and behaviour of HR.. 2
LO 2.................................................................................................................................................5
P3 Differentiate between organization and individual training..................................................5
P4 Importance of continuous learning and professional development.......................................6
LO 3.................................................................................................................................................8
P5 Applications of High Performance Work System and its importance on workforce............8
LO 4...............................................................................................................................................10
P 6 Evaluated different approaches to performance management with the help of specific
example.
...................................................................................................................................................10
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Human resource management is a practise which includes Recruiting, hiring, developing
and manages the employee's and organisation. High town housing association is charitable
housing association operating principally in Hertfordshire, Bedfordshire, Berkshire and
Buckinghamshire and its head office is in Hemel Hempstead and their main motive is to build
homes. It also highlights the importance continuous learning and professional development to
enhance the sustainability of business. This report will describe about the personal and
professional development of HR and also analyse the difference between the organisational and
individual learning, training development of HR by using different approaches of performance
management to make judgement on how it can give benefits to the HR of Hightown Housing
Association.
LO 1
P 1 Professional knowledge and various skills and behaviour which are required by HR
professional of Heigh town housing association.
Professional knowledge :
The HR of Hightown Housing Association has a complete knowledge of procedure
recruitment, training, selection and training of candidate. HR of Hightown Housing Association
must have information regarding the strategic planning, methods of production, human resource
modelling, Mathematica knowledge (Thorpe, 2016). Techniques which are related to
administration management and knowledge of with people of organisation and resources. And
HR manager has a duty to oversee all the functions of management. HR must have core
knowledge about his profession such as customer and personal services which includes customer
needs and evaluation of customer satisfaction. They must have a complete knowledge about the
pay scale, payroll, and compensation and incentives which they provide to the employees
according to the employees' performance. HR practitioners should have a deeper knowledge of
those areas which are relevant and have an ability to generate more opportunities. And keeping
the organization well leads to increase the efficiency of employee and they being able to handle
multiple task.
Skills:
The HR of Hightown Housing Association HR must have a good listening
skill ,communication skill so that HR easily make good relation with others and make good

understanding with employees of Hightown Housing Association. Coordination with other
employee and should be good in creative thinking. And HR must be aware of leaderships skill,
time management and decision making as well which can give growth to individual and
organisation. HR must be very attentive in instructing others how to do the work in a proper
management (Raes and et.al., 2015). The HR of Hightown Housing Association can’t work for
long if they don't have a good communication skill and the written communication skill is also
played very important part in organisation. As a practitioner of HR they must be well in
expressing their views and ideas clearly and this field require lots of talking during interviews.
HR of Hightown Housing Association must know how to solve variety of work conflicts whether
its happens between two colleagues in this the HR needs problem solving skills such as patiently
listen to both the colleagues and solve the problem in respective way. HR makes lots of decision
regarding who to hire to how to cure problems between to employees but for that the HR must
have a critical thinking skill that can help to make a fast decision. They have a skill in
networking, technology which benefits organisation. Individual must have strong relationship
building skills and team handling capabilities.
Behaviour :
The HR of Hightown Housing Association must have very cooperative attitude with other
and display good nature and have a courage to take responsibility and challenges which have
given. Even in very difficult situation HR have self control, anger control to maintain the
environment of organisation in front of seniors and must open minded in their work and have
good leadership to take action and self-discipline is also required so that they can complete the
work on given period. HR must be trust worthy so that the organisation believe that their
employees are loyal towards their work (Bolden, 2016). As there are various department in
organisation the HR needs a proper interaction with each department and cooperate with other
units for the growth of organisation. The HR of Hightown Housing Association motivates their
employee and make them understand how they can perform their best in their job task to get
promotion and increment in salary and reward as well. Hr must be supportive towards their team
members.
P 2 Personal skill audit which identified appropriate knowledge, skills and behaviour of HR.
What is Skill Audit?

It is important for management to identify the Key Skills and Talents that their employees
possess. This helps them in matching the skills required with the people who possess these
required skills. This helps in reducing the problem of skill gap i.e. gap between the required
skills and the actual skill set a person has; that every organisation faces and hence identify the
right personnel required for the jobs. This skill gap analysis shows which employees and to train
and what to train them. This reduces the unnecessary resource wastage of any organisation and
gives efficient results.
Importance of Skill Audit:-
Reduced Costs: - A successful Skill Gap Analysis reduces the Training and Development cost
of the organisation.
Improved Efficiency:- When employees are tasked as per their skill set; they complete tasks in
a much more efficient way.
Acquiring information:- Skill Audit gives the information which can be used for internal
succession planning and in shaping career paths of employees.
Scope of Improvement:- It shows how the personnel can be managed and how or where to
improve them. It also points out the suitable persons to the management in case of any problem.
Goal Achievement:- It helps organisations i determining whether they willl be able to meet their
goals effectively.
Audit Results of Hightown Housing Association's HR which relates to personal skills and
behaviour for a given role.
Good
Bad
Average
Very poor
Basis of skills Good Bad Average Very Poor
1.Communication
skill
2.Leadership skill
3.Technique l

skill
4.Time
management
5.Knowledge of
HR policies
6.Presentation
skill
Team
management
Relationship
building
Summary
From the above evaluation it can be concluded that I have poor communication and
presentation skills. I cannot lead team of few members effectively. Furthermore, I have poor
experience of HR polices. I have worked for limited period as HR assistant hence I failed to
gather much knowledge about human resource polices. Whenever I communicate with others I
fail to interact with them properly because of lack of confidence. I feel under confident when I
Present in front of many people, that is why my presentation skill is very poor.
Professional development plan
A professional development plans are mainly developed by the managers to write down the
goals , the skills required to accomplish the goal and the objectives of the staff members
which continuously support the improvement and career development plans of the manager.
The manager works with there staff members and closely analyses the resources and the skill
required by the staff members to accomplish their goals and company objectives. When the new
member join the organization the professional development plan start to work with them. Its not
a stagnant process, its a dynamic and continuous process.
The professional development plans not only take place when the member of the need is
identified as the person of improvement. Its the continuous process which is to be reviewed in
the on going process.

Importance -
1. Career goals- It is the part of ladder of the career. It works as the motivator to the
employees. It is the continuous process that take place in the environment and motivates the
employee to make progress.
2. Status quo- It helps to keep the things in the current and maintain the present situation.
Development opportunities give employees the navigation to crack the new opportunities.
3. Better employee- the more work experience the more will be the development
opportunities. Doing best will make you work out more of the better compensation advancement,
promotion.
4. Efficiency- the efficiency are recognized when new skills are mastered. The main aim of
the development activities is to teach the staff hoe to do the work in better way.
Various skills of HR which needs improvement in particular job task is being described in this
format.
Development
objectives
Priority Activities
taken to
improve
skills
Resources Target start
date
Target
end date
Criteria
for
success
To improve
knowledge of
HR strategies
and policy
High Self
learning:
Give myself
training and
work under
the person
who have
better
experience
of human
Books of HR
management,
trainer and
notes
10/may/2019 10/06/2019 Peer
group
reviews

resource
management
policy.
To improve
communication
skill
High Need to join
coaching
classes,
attend
lecture of
collages,
and need to
create more
interaction
with the
seniors and
subordinates
and attend
group
discussion
meetings.
Reading
newspaper
and English
books and
writing
8/5/2019 18/06/2019 Peer
group
reviews,
tutor
reviews
To improve
Time
management
Moderate Need to give
first priority
to the job
and to the
given task,
project and
must create
systematic
process to
get work
done on
time
Diary to
record the
task, and
calendar
15/05/2019 30/05/2019 Peer
group
reviews,
tutor
reviews

(Cherubini
and Nielsen,
2016).
Avoid
multitasking
and start
early.
Avoid
unimportant
work.
To improve
Presentation
skill
High Need to
learn more
about
creative
things from
others
presentation
and want
more focus
on different
software
which build
by creativity
skill.
PowerPoint,
training
sessions, and
internet
20/05/2019 30/06/2019 Peer
group
reviews,
tutor
reviews
Reflective statement
I have realised that my communication and presentation skills are not good. I defiantly
need to take some action to improve these skills. This will help mein performing well as human
resource manager in organisation. I need to develop my knowledge about HR policies and
practices. There are many legislations related to employment, health policies etc. If HR does not
have such knowledge, then individual will not be able to tackle quarries of workers. Hence I

need to develop my knowledge about HR practices and policies. I need to work on my time
management and leadership skill. Both these will aid me in growing well in my career.
LO 2
P3 Differentiate between organization and individual training
The organizational training aim is to enhance the skills and knowledge so the employees
can perform their duties efficiently. Individual training is given to individualised learner to
enhance its learning styles and is generally used in one to one situation such as team members or
training successors.
Organization learning Individual learning
Organizational training is carried out to
accomplish strategic business objectives and to
provide technical training needs which are
common within projects (Woodcock, M.,
2017). The individual projects handled by the
support groups and specific training needs are
given by support groups.
Individual training works on skills and
knowledge which can be technical,
organizational or contextual. Technical skills
refer to the ability to use equipment, tools,
materials, data, and processes needed for a
process.
Projects and support groups are responsible for
providing for identifying and addressing their
specific training needs.
Individual training improves organizational
skills like behavioural culture, roles and
responsibilities and general principles.
Hightown Housing Association gives training
about how to connect with consumers,
producing excellent housing and support,
encouraging positive habits and training about
sustainable innovations which can boost their
brand name.
Individual training focuses on context skills
such as self-management, communication and
interpersonal skills needed for successful
implementation in the organizational and
interaction with the consumers by delivering
sustainability ambitions in Hightown Housing
Association.
Effective organizational training include
specific disciplines, training development
programs, knowledge and various types of tool
which can measure the effectiveness of
The better the skills of the individual can help
them to explain their views to organization and
consumer related to benefits of the welfare.

training.
There are important differences between learning and development. In such a way that
knowledge of personal specifications can help determine the priorities and strategies of
Hightown Housing Association HR department (Liljenberg, 2015). These are various differences
that will help to distinguish these two concepts, and which you must always remember when
talking about learning or development:
Training Development
Training is the learning process of new
employees where they learn the main skills
needed for the job.
Development is the process of training existing
employees for their overall development.
Training is a short-term process, which is 3 to
6 months. This training focuses on developing
current skills and knowledge about
employment.
Development is a continuous and therefore
long-term process. This development focuses
on building knowledge, understanding, and
competence to meet future challenges.
Training has a limited scope specifically work-
oriented. During the training, participants
received the trainers who taught them during
the training.
Development is career-oriented and therefore
relatively broader than training. The
development in which managers focus on tasks
in the future
Many people participate in joint training
programs.
Development is a process of self-assessment
and therefore someone is responsible for its
development.
Creating inclusive culture and role of manager
Hightown Housing Association provides different types of good and efficient internship
and development programs to their employees or students which help them to enhance their
skills, changing of attitude and acquiring more knowledge about developing new houses which
will help to improve their performance and overall benefits the organization.
In order to create inclusive learning and development culture in Hightown Housing
company, HR will conduct a formal meeting will all employees. Individual will take feedback
from them and will analyses their actual problems related to work. Furthermore, human resource

manager will prepare notes of development areas of staff and will organise a training session for
them. In this session all such points will be addressed and weaker points of employees will be
improved.
Manger will develop healthy relationship with employees and will make them aware with
importance of this training session. This will raise their commitment towards the brand and they
will perform well in Hightown Housing.
P4 Importance of continuous learning and professional development
Gibbs learning cycle
Gibbs learning model is the process that help in reflecting the experience of person and
their learning in significant manner.
Description
By using self-evaluation technique, it is analysed by me that my communication and
presentation skills are not good. Whenever I had to coordinate with others or present myself then
I feel so under confident. That create issues for me. Whereas my peer group members can easily
communicate with other employees.
Feeling
At that time, I felt so dishearten and sometimes I felt that I am not a suitable person for
this job. It increases senses of irritation and I do not give response on matter clearly.
Evaluation
But my seniors always support me and they encourage me to do well. They always train
me and motivate me so that I complete my task on time with efficiency. But lack of confident
creates confusion in implementing any task.
Analyses
I analysed that if all team members support each other than work can be completed on
time. Leader has to build up strong relationship with their staff members, this would help in
meeting with the actual goal.
Conclusion
I need to work on some skills so that I can prove myself as good human resource
manager.
Hightown Housing Association provides consultancy services to find home for
themselves. HR has to handle employees those serve to consumers.HR is responsible to advise

people and ensure implementation of policies carefully. It is essential that all employees
continuously improve their skills so that they can perform their job significantly.
Continuous learning and professional development is the constant expansion of skills,
experience and knowledge which creates positive impact on the growth of organization. At the
organizational level, sustainable learning is becoming increasingly important for organizational
success because of changing economic conditions (Frankel and PGCMS, 2019). Given the
current business environment, companies must be able to continue to learn, manage and
ultimately survive and develop.
 This ensures that individuals maintain and expand the knowledge and skills they need to
provide professional services to customers and society. In Hightown Housing
Association, contact with users is not only important for the success of business, but also
for achieving our sustainability goals (Cohen, 2017). This ensures that opportunities meet
current standards from others in the same field.
 This ensures that individual knowledge is up to date. Hightown Housing Association
believes that every individual must have knowledge about the sustainable growth through
brand awareness and with genuine purpose. Hightown Housing Association also focus on
marketing which is the powerful approach to change the people's behaviour.
 Continuous education and professional development contribute significantly to the team.
Employees become more efficient at work. This helps them to move forward in their
careers and take a new position in guiding, directing, influencing, training, and caring for
others.
 It helps them to stay attractive. Experience is a great teacher and deliberate development
opens new possibilities, new knowledge and new skills. Hightown Housing Association
encourage their employees and managers to make a positive difference to the society. The
growth of digital marketing is giving opportunities to them to grow their sustainability
plan by reducing environmental footprint.
 Continuous professional development helps expand knowledge and technology in this
profession. This can increase public confidence in individual professionals and their
entire profession (Ellis, 2018). This can give them a deeper understanding of what it
means to be a professional and to better understand the impact of their work. Hightown
Housing Association transparency on housing helps them to gain the consumer loyalty as

their efforts tell the people which homes are good for living and how they can stay
healthier by giving choices about what they are buying.
 Depending on the profession, it contributes to the protection and greater quality of life,
environment, sustainability, ownership and cost effectiveness. This applies especially to
high risk areas or special areas where individual monitoring is often impractical.
Hightown Housing Association focus on sustainable innovations which can reduce
environmental impact and benefit people. Their several innovations like eco-architecture
homes, green housing helps them to save water, electricity and reduce carbon footprint.
 Hightown Housing Association have annual turnover of 48 million pounds and a
development programme that will provide 300 new homes which are affordable and help
them to grew their business 46% faster than compared to others and achieved 70%
turnover development. Their innovation ins green building and eco-architecture design
that targets greenhouse gas emissions and water consumption.
LO 3
P5 Applications of High Performance Work System and its importance on workforce
HIGH PERFORMANCR WORKING (HWP)
The basic idea behind the concept is the current discussion on the development and economic
growth of the United Kingdom. Its id properly defined as the approach to the management
organisation that aims that the employees work with more involvement and determination in
order to achieve the goals of the organisation. The employee will work with there discretionary
efforts to work effectively and efficiently in the business environment.
HR practices that support HPW -
• Annual appraisal
• Superiors/ employers and clients/customers give the formal feedback on the job
performances.
• Business strategy in the terms of the relation , the vacancies are reviewed.
• For the continuous improved performance the continuous skill development programme
are linked “ work -(re) design.
• To perform the multiple job the management training id given to the employees

Human Work Performance system has various management practices which can create an
environment for the employees to engage more in greater involvement and responsibilities. This
system comprises HR practices and processes like training, benefits and compensation which
improves the skills and provide knowledge within the organization. There are various
components which must consider while contributing to the employee engagement are as follows:
 The first component is the participation of employees in decision making, by involving
employees views on decision making process it makes them feel empowered and
committed which leads to positive effect in the business environment. Hightown Housing
Association encourages their employees by allowing their views and innovative ideas in
the decision making which makes them feel more loyal to the organization.
 The second attribute in encouragement of employees is training and development through
which employees gets the opportunities to improve their skills and knowledge for their
necessary jobs (Jelphs and Dickinson, 2016). By giving them effective training and
greater responsibilities, employees will easy to understand their roles within an
organization. Hightown Housing Association provides various training programs to
improve the communication skills, technical skills which can encourage employees to
share their views with organization and consumers.
 The third component is the benefits and incentives which can increase the motivation
level of staff and helps them to perform well in accomplishing organizational goals. By
offering compensation employees feels satisfied with their work. Without incentives
employees are unwillingly to participate in HPWS.
 The fourth attribute is technology as it can ease the work of employees in communicating
and sharing information. Hightown Housing Association provide the right resources in
technology for the employees to successfully complete their tasks.
HPW is significantly linked with employee engagement and organisational performance
of workers. If people are performing well and they are getting same benefits for their
performance then they will feel valued and will contribute well in achieving the
organisational goal. People are involved in growth plan of business, that increase their
engagement and raise productivity of company. By this way organisation improve its
performance to great extent. Companies give incentives to the workers those who

perform well and this motivates them and raise their trust towards the brand. This helps in
improving overall performance of firm to great extent.
Impact of HPW can be measured through revenue increased by organisation over
period of time. Hightown Housing can encourage workers for their performance by
offering them additional benefit. This would retain staff members and will raise
productivity of company to great extent.
High Performance Work Systems (HPWS) have become well-known in today's
highly competitive business environment as a source of competitive advantage. The
function of human resource management is important for the recruitment, selection,
retention, motivation and development of employees within the company. At the same
time, organizational culture as a form of organizational capital can be a driver for
sustainable competitive advantage. Organizational value that reflect the corporate culture
are maintained to influence strategic issues such as strategic change and decision making,
and to influence the involvement and involvement of employees with external
stakeholders. These two company-specific resources can complement each other and
increase organizational efficiency (Garavan and et.al., 2016). Hightown Housing
Association's uses generic strategy which enhance their competitive advantage by
fulfilling consumer specific requirements and the objective focus on housing
development approaches and attract consumers which lead to business growth and
continuous success in global operations. Their quality and genuine design on housing
differentiate them with other competitors and follow good strategies for consumer good
markets.
Human resource must be able to handle team members well and handling quarries
of employees properly. HPW practices such as in-house knowledge management, job
classification, appraisals, etc. are helpful in effective utilisation of skills in Hightown
housing. By this way company will be able to analyses capabilities of workers and would
be able to encourage them to raise their skill. This is the best way through which
enterprise can use the capabilities of all its workers. Practices. Individuals coordinate
with each other with the intention to learn new things so that they can get more
appraisals. This impact on skill development and they get more growth opportunities in
the firm.

LO 4
P 6 Evaluated different approaches to performance management with the help of specific
example.
Performance management
Performance management increase the effectiveness of a company by improving the
performance of people. It helps the employee in the working of employee. Performance
management mostly used in workplace. Goals are met in a effective and efficient manner.
Performance management focus on performance of an organisation or process to manage
particularity helps in focussing the individual goal.
Approaches to Performance Management
1.Collaborative Performance Management: It helps to create work environment that enables
to perform to the best of their abilities. Collaborate performance helps to work together in
achieving goal High town Housing Association company always tries to maximize performance.
Companies are not rigid and judgemental. There are limitless ways to humanize your workplace
and greeting employees by their name. There should be alignment between employer and
employee. If company is collaborative with other company there should be benefit for our
company. This approach aids in improving relationship between employee and employer. By this
way all workers interact with their managers easily and share their feeling. This minimise
confusion and create healthy workplace environment in organisation. By this way all employee
will feel good and they will be committed towards Hightown housing company.
2.Comparative Approach: Performance management is measuring an effective performance
comparative approach. It depends on non-alignment control and culture. This approach compare
performance of one person from other or from industry standards. This aids in evaluating actual
performance of employee and making them aware with actual loop fall in their working
performance. By this way person learn many things and work to improve their performance. This
develops their confidence and improve their commitment towards job. When one person gets
benefit for their good work then other feel motivated and other also work hard to get such
benefits. hence comparative approach support in improving commitment and culture of
organisation.

3 Behavioural Approach : The behaviour approach describes the behaviour of employees. High
town Housing Association-focus MORE on behaviour of employee. The employee should
perform job through internal policies and procedure (Schuchmann and Seufert, 2015). Complete
the assignment in proper time High-town Housing Association and provides forms which has to
fill by employee it should be proper such as flowchart that indicates the performance of
employees.
3.Quality approach: High-town: Housing Association provides the best quality to employees .
Quality approach helps in measuring the performance of employees. The quality of approach
takes regular feedback on personal and professional traits. It depends on the quality how
employees have performed the task. This approach aids in effective communication, as people
discuss about their performance from their senior and get to know their loop fall. That develop
coordination and enhance commitment towards their work.
4 Result approach: Hightown Housing Association core focus is achieving the best result. It
depends the output of the company. It should be accurate in every manner. It depends on the
performance of employee. It focuses more on the performance of employee.

CONCLUSION
This whole summary has described about what major qualities an HR must have in
profession which can give benefits to Hightown Housing Association and how HR can use skills
to drive sustainable business performance. It also conducted audit of HR personal and
professional skills by identifying skills, knowledge, behaviour and professional development
plan. This report also elaborates the difference between organisation and individual learning and
shows the importance of how HPW has contributed in development of high town housing
association's HR. At last this report concluded with the various types of approaches which relates
to performance management of Human Resource practices.

REFERENCES
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Online
Consumers and sustainability. 2019. [online]. Available through. <https://www.Hightown
Housing Association.com/sustainable-living/our-strategy/consumers-and-sustainability/>