Personal and Professional Development

Personal and Professional
Development

Table of Contents
INTRODUCTION...........................................................................................................................1
Part A (Individual Report)...............................................................................................................1
TASK 1............................................................................................................................................1
Evaluation of Skills Audit:...........................................................................................................1
TASK 2............................................................................................................................................3
A) Tools and techniques for enhancing interpersonal and transferable skills:............................3
Interpersonal Skills:...........................................................................................................3
Transferable Skills:............................................................................................................3
Tools & Techniques:..........................................................................................................4
B) Personal SWOT analysis:.......................................................................................................5
C) Individual appraisal:................................................................................................................6
TASK 3............................................................................................................................................7
Personal and professional development plan:..............................................................................7
CONCLUSION................................................................................................................................9
Part B (Reflective Essay).................................................................................................................9
What did I do well in the completion of my development plan? ................................................9
What were the problems?...........................................................................................................10
What do I want to further improve?...........................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
The thing that makes successful people successful is their personal and professional
skills. Every person has to have some abilities, attitude and some attributes that make the one
employable. These skills can be inbuilt within the individual or adopt from outside environment
such as parents, schools, offices or other's behaviour (Olsen, 2015). Personal skills helps the
individual in making their life easier while professional skills make them employable and
provide such capabilities that enhance their personality, efficiency and performance at
workplace.
For a better understanding of these skills and abilities, the organization which have been
chosen is Harrods which is a famous and well known British firm dealing in luxury, sensation
and innovative products and services for 162 years and now looking for skilled and talented
employees who have adequate skills to become future manager of the firm. The manager have
been asked for each employee for their report hence this report includes an skill audit of a person
as an employee and interpersonal and transferable skills. It also involves a personal SWOT
analysis and develop personal and professional development plan.
Part A (Individual Report)
TASK 1
Evaluation of Skills Audit:
Role and responsibility: I am working with the Herrods as a customer relationship
executive which is junior level profile of customer relationship management department. I am
working with the organization for last 11 months and responsibilities are planning and
communicating CRM strategies across the company, maintain customer database, collaborating
with other departments, providing creative ideas, overseeing the production process and
execution. At this job profile, I also need to travel in order to meet the customer expectations.
This role require some interpersonal and professional skills which are listed below:
1. Technical skills
2. Analytical skills
3. Communication skills
4. Problem solving skills
5. Leadership skills
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6. Time management skills
7. Empathy skills
8. Relationship building skills
9. presentation skills
In order to perform duties and responsibilities in better way, intensify the skills as per the
organisation requirement. For this focus on the several factors that supports to connect with
customer in direct manner and present things effectively. The organisation have retail store
where arrive several visitors to purchase things for this require to present every thing properly
and influence to purchase product in effective manner (Cheon, and others, 2018). Customer
relation executive would be responsible for the decision making process because many time
customer demand different types of product in modified manner so it will depend on the
representative how to tackle them for products. The main roles & responsibilities of the
executive to support customer regarding to complaints and questions, provide all appropriate
information about products & services, receive orders and process returns. A tabular presentation
of my skills audit is given below:
Skills Bad Good Excellent
Communication skills ✔
Technical skills ✔
Analytical skills ✔
Problem solving skills ✔
Time management skills ✔
Leadership skills ✔
Empathy skills ✔
Presentation skills ✔
Relationship building skills ✔
As per the above table an skills audit has been conducted for my personal and
professional skills in which bad remarks present those skills which need a lot of working on
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