Personal and Professional Skills for Management

Personal and
professional skills for
management

Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
Demonstrate an understanding of effective communication skills and how they can affect. 3
workplace behaviour..............................................................................................................3
Apply knowledge and understanding of effective negotiation and influencing skills to achieve
a..............................................................................................................................................5
pre-determined objective........................................................................................................5
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
There is requirement of various skills to manage an organisation. Communication skills
show the ability of a person to speak and listen all the information. It is important to have
effective communication skills so that all the person working in the organisation are able to
understand the message that is being communicated. In workplace it is important to that all the
individuals communicate in an effective way. Effective communication plays a vital role in
enhancing the productivity of an organisation (Kerrin, Mamabolo and Kele, 2017). The better the
employees will understand the provided information the more efficiently they will work. Below
is reflection that shows how effective communication affects the behaviour of employees at work
place. There are various types of communication and different communicators which play an
important role during effective communication. There are various types of communication and
different communicators which play an important role while communication. There are various
barriers with effective communication and that are also explained in below. There are always
discussions between people but the person who has good negotiation and influencing skills is
able draw a conclusion. These skills help to conclude the discussion and come to a mutual
satisfaction. As a pre-determined objective can be achieved if the individual has good negotiation
skills. As the individual will be able to influence others. It is not an easy task to achieve the set
objectives. There is need of hard work and influencing and negotiation skills. Below is reflection
related to these topics and how a good communicator can influence the workplace behaviours?
Also the role of negotiation and influencing skills that helps to achieve the pre-determined
objectives in an organisation.
MAIN BODY
Demonstrate an understanding of effective communication skills and how they can affect
workplace behaviour.
Communication is an act that conveys the message from one party to another. There is
use of symbols, signs and semiotic rules (Dolan, 2017). It is important that both the parties
should be clear and able to understand the message. There are two types of communication that
are mentioned below:
Verbal communication: Use of words to convey a message comes under verbal communication.
It is also includes oral and written communication. The sender gives words to his thoughts,