Personal Development Plan for Customer Executive Manager at Woolworths

This Personal Development Plan outlines the necessary skills and competencies required to become a successful Customer Executive Manager at Woolworths. It includes priorities, feedback, competency standards, development opportunities, and network.

PERSONAL DEVELOPMENT PLAN

Table of Contents
Introduction................................................................................................................................2
Personal Work goals..................................................................................................................2
Priorities.....................................................................................................................................2
Feedback....................................................................................................................................4
Competency Standards...............................................................................................................4
Developments opportunities.......................................................................................................5
Network......................................................................................................................................6
Conclusion..................................................................................................................................6
References..................................................................................................................................7
Appendix 1.................................................................................................................................8
Resume.......................................................................................................................................8

Introduction
My objective in future is to become customer Executive Manager in a renowned organisation
and to pursue that as my career. In order to ensure that I succeed in gathering my objective in
future, I need to go through requirement and procedures to enable myself in handling the
critical situation when dealing with customers. In order to become a well-decorated customer
Executive Manager, I need to have proper communication skill, listening skill, team
management skills, problem-solving skill, hearing skill, leadership skill and time
management skills.
Personal Work goals
I wish to become a customer Executive Manager in one of the renowned organisation which
is Woolworths. When discussing the requirement that is to be acquired if one individual is to
work as a customer Executive Manager in Woolworths, there are many aspects to be
followed. The organisation lays its fundamental operation in supporting the customers and
they ensure that the requirement of the customers is met. With every fulfilment of the
requirement, the organisation takes a step forward their success in their respective financial
year. I need to develop my listening skills as the organisational customer care unit are patient
and calm in dealing every situation. The objective of understanding the customer with
patience and helping them solve their issues depends upon my skill of problem-solving that is
to be improved.
Priorities
My personal priorities Priorities of the
organisation
Comparison
Communication skill Properly providing
information to the customers
visiting the organisation at
‘May I Help You Desk’
My priority of increasing my
communication skill goes
alongside the method of the
organisation I am to work
for as they ensure that every
customer is supported
whenever they speak help
with proper usage of
language viable to them.

Listening skills 24 hours helpline facilities
for the customers
The organisation has
provided 24-hour helpline
service that enables them to
listen to every issue of the
organisational customers.
This does suggest that a
customer care executive
manager must have proper
listening skills to understand
the root problem
Leadership skills Guiding the employees in
the organisation towards a
single gold
The organisation motivates
every single individual
working to ensure that their
subordinates find the exact
way to work for the
organisation and achieve the
dictated goal. This clearly
suggests that I need to
ensure that my leadership
skills are up to mark.
Team Management skills Solving of issues with inter
management skills
Issues within the
organisation are very
common and managing such
issues with proper
knowledge needs to be learnt
in evidential manner1.
Therefore having proper
team management skill is
important when working in
such an organisation with a
1 S. Khare and A. Varma, "Managerial Skills Required By Middle Level Managers: A Literature Review", IMS
Manthan (The Journal of Innovations), vol. 11, no. 02, 2016.

diversified workforce.
Feedback
Skills questioned Feedback from Colleagues The action was taken to
mitigate the negative
comments
Listening skills “You lack quite a bit of
patience, that hamper your
decision making capability
you need to improve your
listening skills”
To make sure that my
listening skill is improved I
will follow the path of
meditation and self-
awareness classes.
Leadership skills “You are a good leader but
not a leader who will be
followed by most of the
employees in an organisation
as you sometimes get
distracted by the dilemma of
choice”
The dilemma of choice
needs to be mitigated as
soon as possible through
ensuring that I have a
priority list and follow such
a list every time it is possible
Problem-solving skills “You are a good person who
could handle issues but you
need to ensure that you are
effective enough to solve
issues in which you yourself
are indulged sometimes”
Truthful comment from my
colleagues helped in
identifying the facts like
improvement intolerance
and listening skills.
Therefore I need to ensure
that I develop patience and
perseverance.
Competency Standards
Competency Standards in
customer handling
My skills level How to develop

Best communication skill High In order to ensure that my
communication skill is up to
the mark in every situation, I
need to sharpen it by reading
and going through all the
relevant documents related
to communicating with
customers
Fluent Problem Solving Low I need to work hard in order
to make myself clear
regarding the objectives that
I need to understand while
going for solving the
problems faced by the
customers.
Efficient Time Management Moderate Time management is an
important factor to be
followed by every customer
relationship manager
aspirants2. To have an
efficient time management
skill I must have a priority
list which must be flexible in
order to ensure every
objective is fulfilled as per
the requirement.
Developments opportunities
One of the important skills that I must improve in order to reach my goal is the development
of problem-solving skills. With proper problem-solving skills, I will be able to understand the
2 A. Achilike, "Real-Life Problem Solving Skills Required From Office Managers In The Labour
Market", Mediterranean Journal of Social Sciences, 2013.

requirement of the customers facing issues. This certainly will help me in understanding the
mitigation rule and will also help me in justifying a proper reason to look for alternative
ways. The new opening of meditation class in our society is a development opportunity that I
need to exercise to help me have more patience in solving issues and problems.
Network
In order to understand the requirement of Customer Service Management, the above work has
clarified my objective. In order to develop the required skills, I need to have professional
group as my network to accomplish my development of problem-solving skills. The
accompaniment professional people would certainly help me in justifying required ways to
solve problems and deal with customers facing issues
Conclusion
There is no point where one can say that they are fully capable to achieve the desired goal but
after evaluating my own personal position from the above work, I think that a little bit hard
work in the development of my patience and leadership quality would hand me the ticket to
achieve my desired goal in few years.

References
Achilike A., "Real-Life Problem Solving Skills Required From Office Managers In The
Labour Market", Mediterranean Journal of Social Sciences, 2013
Khare S. and Varma A., "Managerial Skills Required By Middle Level Managers: A
Literature Review", IMS Manthan (The Journal of Innovations), vol. 11, no. 02, 2016

Appendix 1
Resume
Albert Constantine
Adelaide, AI5489
888-888-8888
[e-mail]
www.linkedin.com/al/constantalbert96325
Education Qualification:
Customer Satisfaction degree
Customer Management Courses
Career history
South City Hotel Customer manager (1.5 years)
CA Advocacy Adelaide Customer Service Manager (0.5years)
Additional Skills
Typist
Team Manager