The Developing Manager - Management Skills and SWOT Analysis

The Developing Manager
TASK 2

DORCHESTER HOTEL
 Dorchester hotel is five star luxury hotel in
London.
 The hotel was established in 1931.
 Hotel's visions is work with excellence and
innovations.
 It famous for its individuality and heritage of
its iconic hotels services.

INTRODUCTION
Management skills performance focuses on helping employees to
achieve organizations goal by providing feedback and
maximizing their performance. I have following management
skill performance as general manager of Dorchester Luxury
hotel.

2.1 MANAGEMENT SKILLS
Asking questions
This technique helps me to discuss issues and solve conflicts.
Critical thinking
I can find several options to solve problems which can take place in hotel
operations
Active listening
Active listening always helps the company to understand what are their
customers and employees exceptions from their services.
Technical skills
I have complete knowledge of word processes and different software which
used by hotel such as CRM that help to maintain company's contact with
their customers