Developing Personal and Management Skills

This report discusses the importance of developing personal and management skills, personal development plan, supportive communication, motivation, empowerment, conflict management and more. It also includes theories and examples from various organizations. The report emphasizes the need for organizations to encourage and facilitate the development of these skills in their employees. Subject: Management, Course Code: NA, Course Name: NA, College/University: NA

Developing Personal
and Management Skills

Contents
Introduction.............................................................................................................................................3
Reflection on the management and leadership skill.................................................................................3
Personal development plan......................................................................................................................5
Supportive communication......................................................................................................................7
Motivation...............................................................................................................................................8
Empowerment.........................................................................................................................................9
Conflict Management............................................................................................................................10
Team Effectiveness...............................................................................................................................11
Conclusion.............................................................................................................................................12

Introduction
Leadership and personal skill are the long term and ongoing process. By these skills, an
individual can assess their weakness, skills and qualities and then evaluate them on the
basis of their goals to meet objective and maximize their efficiency. Management and
leadership are considering as an integral part of the organization. The organizational goals
and objectives require the direction of what to do and how to perform the responsibilities
and duties that are aligned with the strategic plans. When organization perform and
execute their duties then its management need to ensure availability of resources, right
people for right job role and a coordination among all inputs and outputs. The personal
development plan help people to done these thing effectively (Adeyemi and Aigbavboa,
2022). This report will include the reflection on the leadership and management skills on
the basis of personal case followed by justification of personal development plan,
explanation about transferring skills by using the relevant theories.
TASK1
Reflection on the management and leadership skill
Management skill of a person revolves around on mainly three things such as technical
skill conceptual and interpersonal skill. As a manger it is essential for me that along with the
leadership and management skill, it is also essential to have technical skill in order to get success
in a work. The communication skill is also has an essential role as individual have communicate
with each other during working. In this case, it is important to have an effective communication
skill to complete a project successfully.
There are various models or theories introduced by the experts to define the management and
leadership skills. These theories include Gibbs model of the reflection, John’s model for the
structured reflection, Kolb’s experimental learning theory and many more (Avant, 2022).
All these models define the reflection of the learning leadership and management skills. In
context of the leadership and management there are some theories which are mentioned below:
Kolb’s experimental learning cycle

This theory was introduced by the David A. Kolb. In this model there are four stages which are
mentioned below:
 Concrete experience- At this stage, I am learning various things from the new
experience. There is a re interpretation of existing experience.
 Reflective observation- In this, I reflect on new experience in the lights of my existing
knowledge.
 Abstract conceptualization- In this phase, reflection gives a rise to my new ideas and a
modification of the existing abstract concept.
 Active experimentation- At this stage, newly modified or created gives a rise to the
experimentation (Dang, and et. al., 2022). In this, I am able to apply my ideas to the
world around me in order to see what happens.
With this reflective theory, I have my own selected path, there is no wrong or correct path on
how individuals going through an experimental learning cycle. A person who entered in to an
experimental learning, their learning pattern depends on their preferences. It is influenced by the
level of education, career preference and culture. In management and leaders, organizational
culture is an essential element to develop the people’s learning the learning organizational
facilitate and motivate their employees in order to enhance their skill and knowledge in their
respective filed.
John reflection model
This model of reflection is based on the five questions that are enabling to break down
experience and then reflect process of the outcome of learning. The learning should focus on the
reflection of an outcome (Dzwolak, 2022).
It should align with learner’s career objective. In the learning of management and leadership my
learning always linked with my goals. Reflection is a good source to motivate a person as it is an
effective way to learn the leadership and management skill. The reflective model is very useful
for me as it help me to get knowledge from experience, create capacity to re frame my existing
knowledge, develop my professional skills and improve my practical application continuously.

Personal development plan
The personal development plan is considers as a practical tool that help in identifying the
learning requirement, improve the performance and accomplishment. This process is very
helpful for all the professionals (Freeman and By, 2022).
It also supports an individual to organize their educational, personal and career development
properly. Personal development plan is mainly based on the objective setting, vales, relationship,
self awareness, planning of personal and career growth and self education. Personal development
plan engage a concept of experience enhancement in order to satisfy mutual target of the
organizational development and individual career growth (Germain and McGuire, 2022).
PDP has recognized most critical area that needs to concentrate on ad will provide a right
direction for the further training and development requirements.
What are my
skill related
development
objectives
What activities
do I need to
undertake to
accomplish my
objectives
What support
or resources do
I need to attain
my objectives
Target date for
achieving my
objectives
Interim dates to
review progress
Teams
management
and the
leadership
experience
To improve this
skill, I will take
more
responsibilities
in team work.
For this, allocate
a task and assign
as project leader.
Also take the
guidance form
experienced
leaders.
4 month 2022/ 07/ 10
Time
management
skill
improvement
I will participate
in the time
management
training for
For this, set the
target and other
time bonds goals
3 month 2022/ 06/20

identifying the
ways to perform
in effective
manner.
Decision
making skills
I will obtain a
further
experience
regarding
business analysis
and process.
For this, the
opportunities
providing
training will be
effective support.
2 month 2022/ 07/ 25
Communication
and Public
speaking skill
I will join the
meeting on
monthly basis.
Opportunity of
making the
presentation in
the monthly
review meeting
4 month 2022/ 08/ 15
Improve
planning
I will also take
part in the
planning and
business analysis
workshops
For this, planned
the IT project
effectively
2 month 2022/ 05/ 20
Personal Development plan can describe from the SWOT analysis and skills audit. By this
personal development plan this shows the required skills and SWOT analysis helps to see their
strengths and weakness and improve their weakness and increase the increase the skills for
required task (Kumar and Dhiman, S., 2022).
Personal plan always motivate the employee to increase their skills as well as if there training is
required to increase knowledge. The employee who working on the personal development plan
should go to the top management and take knowledge and apply on task and making
improvement on him as well as company growth. In a Personal Development plan there are

many things include which helps to make a better employee in the organisation and achieve the
desire goals and increase the company’s wealth.
As an authority or manager in organisation communication skills play a very important or
significant part of role. The communication skill helps to keep the leadership position of the team
and pass the clear message in less word to the team and the team understand the message very
easily and derive the performance. If an employee does not understand the assignments or work
the senior should communicate with him and make him understand. Communication skills also
plays role in conflicts, if there is conflict between the two people with the help of communication
the manger should talk to each other and take action to solve the problem.
Top Management should align with the required and facilitate via providing opportunities. By
the help of communication and mentoring skills will support the performance of the team in the
organisation. This skill should have in top management or in good leader for better result of the
organisation. Also, if a leader has good coaching skills, he can make a high performance by the
employees by giving them proper training and developed their personal skills. Personal
Development is very important for an employee by this he can do work or assignment easily and
achieve goals and increase the company productivity. Time management and communication
skill are the part of Personal Development for an employee. This will used as other training as
well as on the job training. Team management and leadership related skill development related
theoretical knowledge could gain from other trainings. Top management should help to increase
the knowledge and skills to their employees.
TASK 2
Supportive communication
In a human lifecycle, communication is an essential daily activity as without
communication nothing can be done on the world. Everyone’s expectation is that people behave
think, response, act, learn, communicate and move just they were made off. Because of the
dissimilarities and blemish of the human nature, nobody could behave or act same as other.
According to MacGeorge and Burleson, supportive communication theory, verbal and non verbal
behavior produced with an intention of helping to other perceived as needing that aid (Liu and et.

al., 2022). The supportive communication is considered as interpersonal communication through
which an individual get encouraged to communicate accurately with audience in a challenging
situation. It seeks to develop or conserve a positive rapport among the listener and communicator
by addressing the problems or issues, providing an adverse feedback, or get engaged in
challenging issues. There are eight attributes of the supportive communication which are
mentioned below:
 Descriptive, not evaluative
 Validating, not invalidating
 Conjunctive, not disjunctive
 Supportive listening, not one way listening,
 Problem oriented, not person oriented,
 Congruent, not incongruent
 Owned, not disowned
 Specific, not global
It is essential for organization that they encourage the supportive communication at workplace. it
help the drive a higher productivity, generate high quality output, speedy problem solving, build
a strong relationship among the employees and many more (Ly, 2022). For instance, Mark and
Spencer always are encouraging its workers for the supportive communication. The respective
company has an ethic on its discussion in order to promote the supportive communication.
Motivation
It is very crucial factors for the organizational benefits. All the business organizations
would like to have a highly motivated workforce in their companies. To get an optimize
performance of workers; they should adequately motivates about the organization and leadership
(Menard and Coulier, 2022). In context of the motivation, there are several theories including
Maslow’s hierarchy of needs, Herzberg’s two factors theory, McClelland’s theory and many
more. One of the popular theories is Maslow’s hierarchy that state that action of an individual are
motivates by some physiological needs. In this five categories of the human needs dictate the
behavior of an individual. These needs include the physiological needs, safety needs, and love or
belonging needs, esteem needs and the self actualization needs. For example, Tesco, is a retailing

company and it’s motivate its employees by providing the, training and development session and
also reward them by recognizing their performance.
Benefits and challenges of motivation in organization
Motivation is beneficial for the organization, but at the same time it is also very challenging
because of some causes which are mentioned below:
Benefits
 It improves the employee’s efficiency level by putting the human resources into action.
 Motivation builds a friendly relationship between employees and management
 It leads to a stable workforce that helps them to accomplish their organizational goals.
Challenges
 A low self esteem can compromise the organizational view of the success.
 Perfectionism can stop the people from moving forwards that lead to failure.
 In the absence of clarity, people may become de motivated which not well for the
organization.
Empowerment
Empowerment is a process in which people having power and they can control their own life
which means they do anything with their own choice. In other word it refers to the delegation of
some authority and given responsibility to the employee and involving them in decision making
that they can do anything for the benefit for the organisation. In other empowerment implies
freedom, power, authority, motivation and encourage the people and give rights to the employee
take necessary action for the benefit of the organisation (Merluzzi and Phillips, 2022). This
power given by upper management or authority to their employees in their organisation.
Empowerment is one of the most important tool uses by the organisation for productivity or
skills of the employee. With the empowerment the employee uses their art and skills for the
benefit of the organisation, and they achieve the desired goals easily. The reason behind the
giving employee empowerment is rise in global competition and need to response quickly for the
requirements and adopting changes quickly.

Benefits and challenges of empowerment are mentioned below:
Benefits
 Increase employee motivation that lead effective working
 Increase productivity that generate more revenue
 Improve teamwork that ensure success of given project
 Employee gives better services that improve company’s brand image
Challenges
 Increase business risk of security and confidentiality
 Take time to make important decision
 Increase arrogance among the workers
 Poor knowledge and understanding (Park and et. al., 2022).
Conflict Management
The conflict defines as an interaction of the employees in ‘the organisation who perceive
incompatible goals and having problem with each other in achieving the desire goals.’ In other
words, conflict is identified as clash between the two or more employees in the organisation who
are working together (Sanders and et. al., 2022). The many researchers had made conflict
classification in many ways. One classification is relation conflict between the two employees,
task conflicts and process conflicts. The cause of conflicts in the organisation is roles and
expectation, goal or objective difference, common resources, discrimination. Conflict
management is an art of being able to identify the problems and handle the conflict fairly
between two or more persons. It is the process of decreasing the negative impact in the people
and they work together for the organisation. Established the better conflict management process
and the system will support organisation for follow employee in common direction. For example,
Coca cola company has followed up the whistle bowling policy in the organisation in which the
authority or upper management to speak up any employee for their misbehaviour in the
company, that will help to reduce the conflicts between the employees.
Benefits of the conflict management

 Enhance team unity during work on a project
 Improve problem solving in critical situation
 Improve the understanding between the employee’s problem
 Provide innovative ideas that reduce cost of the organisation
Challenges of conflict management
 Effect on company’s performance in a negative manner
 Time wasting of the employees and management that causes loss
 Employee are de motivated with the conflict that reduce their productivity
 People are selfish and work for their personal gain
Team Effectiveness
It means that the team or group of members has a capacity to work or complete the desire
goals or objective in the given period by the authority. A team is a group of member or employee
who are independent in their task, share responsibility for the completion of work. Team
effectiveness is the team’s capacity to complete the target or objective in the given period by the
management team. There are four main stages in team effectiveness such as forming, storming,
norming and performing (Tatlı and Turk, 2022). Many companies and organization are using
team effectiveness or team concept to enhance the performing of the company. Many times, the
project work team assignment is promoting due to the easy measurement of performance of the
team. Team effectiveness is achieved when the groups of employees have right skills and
knowledge to achieve the desired goals. The main reason of team effectiveness or teamwork is
to achieve the goals or task effectively and efficiently given by the authority. Employees share
responsibility for managing every task and are given by the upper management and supervisor.
In many companies’ manager establish goals, milestones, and performance standards.
Benefits of team effectiveness

 Division of work among the employees as per their ability
 Share responsibility when work is pending it make the work very easy
 New prospective as different people have different ideas and thoughts
 Improve Communication skills of employees
Challenges team effectiveness
 Chances of Blaming other when things out of control
 Unequal involvement of the employees (Wood, 2022).
 Chances of Clash of ideas as every individual have different opinion
Conclusion
From the above report it is concluded that management and leadership are very essential
skill for an individual as these skill make enable the person to grow in their career path. In
business world, it is important for every person to have these skills in order to get success. In this
report, some reflection theories also described, they make enable a person to reflect on their
learning process. To improve the abilities or weak skill, individual need to make a personal
development plan help a person to identify their strength and weakness and also improve their
employability. It makes enable an individual to track their progress. In leadership and
management, communication is very essential as it facilitate transferring of the ideas and
thoughts to other team members. A manger should have ability to motivate their employees and
should practice an effective team within the organization as it help them to accomplish their
goals effectively and efficiently.
Reflection
Adeyemi, B.S. and Aigbavboa, C.O., 2022. An evaluation of the impacts of construction
professionals’ conflict on performance in the Nigerian construction industry. International
Journal of Building Pathology and Adaptation.
Avant, D.W., 2022. When Privilege and Oppression Become “Real” in the Life of Emerging
Social Workers. Journal of Teaching in Social Work, 42(1), pp.1-14.

Dang, T.K.A. and et. al., 2022. How academics manage individual differences to team teach in
higher education: a sociocultural activity theory perspective. Higher Education, pp.1-20.
Dzwolak, W., 2022. Allergen cross-contact control plan supporting the implementation of food
allergen management (FAM) in small food businesses. Food Control, 135, p.108777.
Freeman, E. and By, R.T., 2022. Stakeholder Capitalism and Implications for How We Think
About Leadership. Journal of Change Management, pp.1-7.
Germain, M.L. and McGuire, D., 2022. Using Developmental Relationships to Foster Trust in
Effective Virtual Teams: Lessons in Emergency Preparedness from the COVID-19
Pandemic. In HRD Perspectives on Developmental Relationships (pp. 273-303). Palgrave
Macmillan, Cham.
Kumar, V. and Dhiman, S., 2022. Transcending Emerging Barriers Through Patience.
In Innovative Leadership in Times of Compelling Changes (pp. 79-98). Springer, Cham.
Liu, C. and et. al., 2022. How does network position influence project performance in Chinese
megaprojects? An inter-organizational conflict-based perspective. International Journal of
Conflict Management.
Ly, A., 2022. Developing Future Global Leaders' Competencies in a Business School Course: A
Case Study of a Course Design Inspired by Team-based Learning. In Advances in global
leadership. Emerald Publishing Limited.
Menard, S. and Coulier, S., 2022. Corporate Coaching: The Importance of an HR Integrated
Program. SAGE Publications: SAGE Business Cases Originals.
Merluzzi, J. and Phillips, D.J., 2022. Early Career Leadership Advancement: Evidence of
Incongruity Penalties toward Young, Single Women Professionals. Organization Studies,
p.01708406221081619.
Park, C. and et. al., 2022. Monthly Trauma Training and Simulation Are Associated With
Improved Resident Skill and Leadership. Journal of Trauma Nursing, 29(1), pp.29-33.
Sanders, J. and et. al., 2022. Embedding post‐doctoral clinical academic careers in practice: The
St Bartholomew’s Hospital model. Journal of Clinical Nursing, 31(3-4), pp.427-434.
Tatlı, N.C. and Turk, S.S., 2022. TOKI's impact on transaction costs in planning and land
development: Looking at large-scale housing projects in Istanbul's Avcılar-Ispartakule
region. Habitat International, 119, p.102492.
Wood, L., 2022. Community-Based Research with Marginalized Populations for Transformative
Adult Education. In Community-based Research with Vulnerable Populations (pp. 245-
265). Palgrave Macmillan, Cham.
Appendix

Skill audit and SWOT analysis
The SWOT analysis
Strength Weakness
 Excellent creative skill
 Eagerness for learning and building
knowledge
 Gap in the communication skill
 Work prioritization and time
management
Opportunities Threats
 Availability of the career growth
options
 Learn from other people in similar
roles
 Big threat is growing competition
 Technological changes in business
environment
Skill audit
Skills 1 2 3 4 5
Decision
making
*
Creativity skill *
Time
management
*
Communication
skill
*
Technical skill *