Personal Reflection on Role Play and Applying Gibbs Reflective Cycle

This report reflects on the experiences of a role play interview for the job profile of a waiter using the Gibbs reflective cycle. It discusses the importance of skills and knowledge in the hospitality industry, the need for effective recruitment and selection, and includes an action plan for improving skills such as time management, communication, decision making, teamwork, and leadership.

PROFESSIONAL CAREER
DEVELOPMENT
TASK 2

TABLE OF CONTENTS
TASK 3............................................................................................................................................1
Personal reflection on the role play and applying Gibbs reflective cycle...................................1
Analysis.......................................................................................................................................3
Conclusion:..................................................................................................................................4
Action plan...................................................................................................................................4
Recruitment and selection............................................................................................................5
REFERENCES................................................................................................................................7

TASK 3............................................................................................................................................1
Personal reflection on the role play and applying Gibbs reflective cycle...................................1
Analysis.......................................................................................................................................3
Conclusion:..................................................................................................................................4
Action plan...................................................................................................................................4
Recruitment and selection............................................................................................................5
REFERENCES................................................................................................................................7

TASK 3
INTRODUCTION
A role play interview is a form of interview in which the potential of the employee is understood
by the employer through a set of questions. In this project the Gibbs reflective cycle has been
used to reflect on the experiences of the interview. The job profile for this evaluation is
regarding the waiter. This report also prepares an action plan which is considered to show the
skills which are needed to be improved by the interviewee regarding its practices.
Life line exercise
This exercise helps in providing the better opportunity to review the past experience that
helps in making effective decisions. As for the better career in hospitality industry, I will
proceed to look back into my learning experience that will guide me to make better career in this
field.
Personal reflection on the role play and applying Gibbs reflective cycle
The Gibbs reflective cycle is the demonstration of the understanding of the skills and
knowledge which is the contribution to the working of effective and previous experiences
(Hussein, 2018.). It is a tool which helps in understanding the personal strengths and areas for in
which further development is required. This method is used for the institution of writing the
reflections upon the work of the students which explores the literacy of the work which is
helpful for learning reflections. This model has been used to show the reflective point of view
regarding the skills and experiences of the interview which was shown by the individual for their
job role. (Emery and Chang, 2017). Interview for this role-play study is discussing the job role
of a waiter it can be seen as the way in which the waiter is able to work efficiently in the
restaurant (Hawley and Tuckett, 2020). The persona reflection through this model shows in
detail with different stages about the factors which impacts their hiring process,
Description :
A waiter is job profile whose role is towards the creative a positive experience of the
guests which helps the restaurant for meeting their needs. As a waiter have need to have total
knowledge about the menu for making the customers recommendations and answering to the
queries of the recommendations which helps them in answering the questions. My reason for
selecting the field of waiter allows me to get known people from different background. This is
essential for understanding the different sorts of preferences which they have. It is job profile
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which is very effective in the development of my confidence. It is considered to be important for
delivering quality services. From my experiences in the hotel I have been able to develop an
understanding that my teamwork and management skills have developed into my strengths. It
has helped me in ensuring the team members about feeling respected and valued. My dedication
towards the high quality services is also very effective and attentive to the customers. In my
experience managing the team and making them feel respected and valued is a great part of my
management strengths. My curiosity towards understanding the customers is considered to be
the key towards my interest which helps me to learn new ways in which I can improve the
quality of services which I deliver. High quality services are considered to be very essential for
the customers. For my team I have always proved to be creator of positivity which motivates
them towards their goals.
Feelings :
The curiosity I have developed towards understanding the different tasks which is
essential for the working as a server has helped me to understand important and effective
performances. I have been able to increase my productivity towards the services provided by me
in increasing the quality of the services I provide. My ability to understand the people are very
essential for showing the effects which are essential towards the contribution of the learning into
the services provided by me. It can be said that with the help of my effective management skills
I have been able to increase my relations with the team members. I have been able to understand
that my understanding of the customers have allowed me to provide a detailed and dedicated
quality of the services which is essential for attending the customers. I also shown interest in
using my skills and experience for coming up with practices through which I can improve the
hospitality organizational practices. I have also understood the ways in which treating different
customers in their own different ways have improved the services provided by the organization.
My quality of understanding the preferences has bee helpful for suggesting the customers which
are seen to be confused regarding the orders they want to make. From my experiences
suggestions I provide to the customers are loved by them for improving the organizational
operations. The loyal customers which are regular to the restaurant prefer my services as they
want to try out the suggestions of the dishes made by me.
Evaluation :
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This is the stage in which I am able to realize the success factor regarding the interview.
In this self-evaluation the reflection of the effective practices has been discussed. Even though
there are many competitions I have been able to uplift my qualities as waiter through my ability
to understand the customer preferences which is essential for providing them better services that
they are looking for. I have been able to show my worth as a waiter as I have gained experience
of how to behave, communicate and treat the guests. The flexibility which I have developed
from the regular interactions with the customers have provided me the skill of bring innovations
to the different services provided by me. The effectiveness of the waiter services provided by me
was understood when I was able to generate positive feedbacks regarding the services I provide
as the waiter. There are some customers which have shown me positive interactions that
improves my communication, interpersonal skills and also experience. The productivity of the
restaurant I work for had increased when I started to implementation of the customers
preferences which I focused on. It can be said that I am a very great asset for an organization
that is looking for the job of a waiter. This is due to the quality of communication and
understanding of the customers preferences I show. These skills make me capable of enhancing
the services which are provided to the customers.
Analysis
Working in this field will allow me to more engage with the people, it is beneficial for
me to enhance my communication skills. My reason to stay in this field as I was already
interested in this field to develop my career. This field help me to set the desire goals and
objective for my future so that I will follow in order to satisfy my needs and requirements. This
hospitality field also allow me to adapt the things rapidly, it also develops the sort of confidence
in me in order to interact with the range of customers (Varlejs, 2017). Confidence will help me
to deal with the guest effectively, it will be beneficial for my organisation also good for my
personal growth. It is seen that demand of hospitality industry is to interact with customers,
which means that service provider always need to be calm and persistence towards their work, as
to efficiently greet the customer. As for me my strength for this job post are that I am good in
carrying out the work effectively, as I am good at managing the work and to work with the team
in order to deliver the better services to the customer. For me it is important to move on the
forward path in order to achieve the goals of the company which allows me to work in a team
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and effectively coordinate with the other team members. I have a good sense of responsibility to
offer the great quality of the services to the customer which enables them to return back, if they
come back then it is good for my growth as well as for my organisation.
This job role allows me to understand the dynamics of the hospitality industry, also allow
me to understand the interest and requirements of the different clients. it is good for my career as
it enables me to adapt the different aspects of delivering the qualitative services to the
customers. As a server it gives the lots of opportunity to learn the different things, which is good
for enhancing the knowledge (Utting, 2017). I am good at working with the team, I have a good
personality which allow me to make the positive environment, also I will assure that to provide
the relevant services to the guest so that they will keep returns to the organisation, it is beneficial
for the organisation to enhance their revenues.
Conclusion:
It has been found that in hospitality industry, it all demands for the patience, relevant skills and
confidence which allows to stay longer in this field. All work done in a perfect manner by the
management team, manager knows the skills and knowledge of the employee in order to allot
such work according to employee capability. I also learned about the team effectiveness, as
managers need to plan out as what the team members are thinking about their strength and
weakness. I also feel that waiters also faced the challenges but the support from the team
members drives the positive energy to face the challenges. It is important for the waiters to
interact with their guests, initially I was feeling very nervous because of my weak
communication skills but now I am able to converse with guest to provide them better services.
Action plan
Action plan will help me to plan as what I need to improve in order to grow in my career, I
always discuss with my colleagues about my work, it is good for the team efficiency.
Skills need to improve Resources required for
improving
Time
Time management skill For improving this skill I 1 month
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need to organise my whole
work, as to arrange it in
priority order so that urgent
work can be carried out in a
given time (Jiang and Guo).
Communication skill This skill is very essential for
the job of waiter, as to
improve this skill I will
engage in more group
discussion activities and to
communicate with my team
members and managers in
order to improve this skill.
2 month
Decision making skill Decision making skill will
allow me to take decision in
the critical situation, this can
be improving by the activity
as to write down all the
possible alternatives for
completing work.
4 month
Team work skill By effectively interacting
with the team members or to
build a good relation with
them, which will help me to
work in order to achieve the
goals of the organisation.
3 month
Leadership skill In order to lead the team it is
very important to have good
leadership skills. it can be
develop my having sense of
understanding and also its
5 month
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main criteria is to listen the
team members and to have
patience to deal with any
kind of situation.
Recruitment and selection
I have learned that the knowledge and skills are most important in order to grab any
opportunities in the future. Knowledge is the power and for any job role it is important to deal
with the customer or to make them a loyal customer for the organisation. As for the recruitment
process which is done by the human resource team of the organisation in order to hire the right
candidate for the company. HR team always recruit the applicant who possess all the relevant
skills which is required for carrying out their organisational operations (de Miguel Guzmán and
et.al 2018). As if we hire the efficient talent which is better for the success of my organisation.
therefore, effective selection process fulfils the job role of the organisation. it is also beneficial
in order to give the equal opportunity to all the employees, which is good in order to improve the
functionality of the organisational business. For the selection criteria HR team always asks for
the document which gives the sense of information about the candidate. HR team also in charge
of providing the enough training which helps the staff member to develop or enhance their
knowledge in order to carry out the effective task of the organisation. As right candidate will
drives the positivity in the organisational environment, so it is the major responsibility of the
organisation to prepare all the strategies before begin with the recruitment process. By preparing
the strategies allow the Human resource team to hire the talent who compliments their
organisational environment. Time is very important as by preparing all processes will allow to
save the time for both the candidate and as well as for the HR team, as by checking the
document will give them the complete analysis about the applicant which leads them to take the
rapid decision. So after my recruitment it is essential for me to fulfil all the job requirement of
the organisation, and I will be more productive for the company or to effectively work in a team
in order to achieve the goals of the organisation (Pasanen, 2019).
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REFERENCES
Books and Journals
de Miguel Guzmán, M. and et.al 2018. Determination of qualitative and quantitative personnel
requirements in hotel organizations. International Journal of Business & Management
Science. 8(1).
Emery, C. and Chang, J., 2017, July. Reflection in a new light: updating Gibbs' reflective cycle
on a foundation degree in healthcare sciences. In HEA Conference, generation TEF.
Hawley, G. and Tuckett, A., 2020. Using reflection. Mentoring midwifery students in
India. Health Education in Practice: Journal of Research for Professional Learning. 3(2).
Hussein, H., 2018. Examining the Effects of Reflective Journals on Students' Growth Mindset:
A Case Study of Tertiary Level EFL Students in the United Arab Emirates. IAFOR
Journal of Education. 6(2). pp.33-50.
Jiang, J. and Guo, R., " Situation and Response" Decision Model and Mechanism Construction
of Hotel Industry under Unconventional Emergency.
Pasanen, L., 2019. Self-development plan for leaders to embrace their own inner well-being &
individual growth in hospitality industry.
Utting, H., 2017. A case for a personal development plan. Planning News. 43(2). p.26.
Varlejs, J., 2017. Shape your career-design your professional development plan: rationale and
workshop template.
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