Personal Skill Audit and Professional Development Plan

This document discusses the benefits of ongoing professional development for different stakeholders in the hospitality industry. It also explores the skills and competencies required for a sales administrator role and provides a personal improvement plan for enhancing these skills.

Personal Skill Audit and
Professional Development Plan

Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Benefits of on-going and constant professional development for different stakeholders.....1
P2. study of specialized skills and competencies accepted by employer within a detailed
organisational context..................................................................................................................3
TASK 2............................................................................................................................................4
P3 Assessment of own abilities, skills and competencies for a specific job role........................4
P4 dissimilar learning theories and approaches used for personal and professional
development procedures..............................................................................................................6
TASK 3............................................................................................................................................7
P5 Construct a development plan to improve skills and competencies within a specific work
context..........................................................................................................................................7
TASK 4..........................................................................................................................................10
P6. Undertake a job interview for a suitable service industry role........................................10
P7. Review key strengths and weaknesses of an applied interview process.............................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Professional development denotes to the invariable procedure of knowledge and obtaining
new skills and abilities for performing the job openly or accurately through official guidance
procedure and determining performance of other workers. Professional improvement plan is
included as list of inclusive activities that are required to expand in order to improve per
analysed abilities as well as attributes for the achievement of individuals career aim and purpose
in successful manner. For the completion of this assessment, Marriott Hotel is the company
which is considered (Gregory and Austin, 2019). This organisation operate its business in
hospitality industry and is headquartered in Maryland, US. It was incorporated in 1927 by J
Willard Marriott and Alice Marriott. It is an American international expanded hospitality
organisation which administrates and permits a wide collection of hotels and linked
accommodation services. This written document will discuss about analysis of advantages of on-
going professional improvement abilities or merits which are required for a particular
employment function. The document will also analyse the significance of individual skill
evaluation and several approaches or conceptions of learning as well as personal and
professional expansion. Moreover, it will describe about personal improvement plan for the
achievement of abilities needed for the employment function of sale administrator.
TASK 1
P1. Benefits of on-going and constant professional development for different stakeholders
The procedure of on-going professional improvement transfers to documenting each skill
that has been obtained through a worker for improving upcoming time employability and given
that reimbursement to each stakeholder. There are diverse advantages can be provided through
on-going proficient growth at Marriott Hotel to different stakeholders in the firm and the
explanation of them as below:
Employers
Competitive benefits- In Marriott Hotel, making development and enhancement in abilities
and information of workers is one of the key base to increase rivalry advantage and utilise or
execute each source of the company in more developed form (Sherwood and O’Donnell, 2018).
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Employee engagement- On-going proficient improvement requires execution of different
training and improvement conferences at Marriott that efficiently increases the workers’
involvement within the company which is benefited through the management.
Employees
Motivation- There are different sort of attempts made by an organisation to make
improvement in the abilities of employees that enable in motivating employees and offers them a
sagacity of belongingness (Williams, Guglietti and Haney, 2018). For instance, in Marriott
Hotel, process of proficient improvement of sales administrator can proffer results in to an
optimistic alteration in their performance that also enables in provided that excellence and better
facilities to the target people, visitors and guests.
Job satisfaction- Development of abilities and understanding is significant and important for
achievement and performance of job goals in type of great efficiency and efficiency level which
subsequently recovers the job fulfilment for the employees and sales administrator of Marriott
hotel. It also encourages a optimistic working atmosphere that is critical feature for workers job
contentment.
Customers
The process of on-going specialized expansion and secure learning helps sales administrate
at Marriott hotel to provide effective hospitality facility to guests since the individual
acknowledges the difficulty and needs of customers and has requisite abilities such as
communication and marketplace knowledge which can allow in fulfilling the demand of target
audiences (Kirkby, Walsh and Keary, 2019). As a segment of professional improvement process,
sales administrator and each employee of the firm undertakes a customer service training which
enlarges and expands the superiority of facilities being presented to target individuals.
Government
The development and increase in tourism processes and actions all over the world has direct
to exploit global and nationwide needs and a highly qualified and talented workers is capable to
convince the demands and needs of traveller and guests which increases and improves the
tourism practice within the country and enhance the earning of profitability from hospitality
industry the government and ability of the nation.
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P2. study of specialized skills and competencies accepted by employer within a detailed
organisational context.
Different specialized abilities and capabilities are adopted through the administration of
Marriott Hotel for the job position of Sales administrator in the business establishment that are
being defined as under:
Interpersonal Skills: Strong individuals competencies and good communication abilities
is one of the most significance abilities needed and necessary for the job position of sales
administrator through the administration of Marriott International hotel (Goldman and Stirling,
2020). Communication skills are essential for the sales administrator to encourage the workers
for performing at their high and great possible and efficiency levels for attaining the goals of the
firm. Interpersonal skill also assists the sale administrator to train and enlarge the workers and
arrange an efficient and proper sales pitch that can assists in increment of profit for the
administration of Marriott Hotel.
Team development Skills: In the respective hospitality firm, sale manager is accepted to
lead and improve a team of worker that is accountable for administrating and analysing the sales
of the firm and developing the profit margin of the business establishment. Hence, it is essential
for the sales administrator to have basic information and information of diverse phases of team
improvement and building such as forming, storming, norming, executing and defering and the
person should be conscious about own accountabilities and function at each phase of group
enhancement procedure.
Technical Skills: Technological abilities and utilisation of several software such as MS
office is an important ability and information for the job position of Sales Manager attractive
through the administration of Marriott International Hotels. Sales Manager of the form is
anticipated to arrange diverse reports and offer important data to the administration that needs a
substantial use of this software. With the help of having a moderate level of computer
information reporting and communicating becomes an easier employment for sales
administrator.
Analysis Skills: A sales administrator should be able to examine and observe diverse
conditions and emerge at a termination for managing and deciding the sales of an establishment
over time duration (Moorhead and et. al., 2019). For instance, analytical capability of a sales
administrator is necessary to appear and interpret beyond the common figures demonstrated in
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the sales graph and include the alterations in commerce atmosphere and the active market
situation.
Market Research Skills: One of the foremost responsibility of a sales administrator think
organising proficient market study to find out and study the demand as well as necessities of the
customer that are not being assembled (Joynes, 2018). Therefore, it is important for the sales
manager of particular hospitality sector firm to have study skills that can be utilised to analyse
areas and field of marketing plan of action that needs improvement and make important
modifications to the goods and facilities being offered. Technology also plays a crucial function
in enhancement of market study abilities like use of Google Forms etc.
Creative-thinking: Capability to think in an original and creative form to offer
commodities and services that diversify a business enterprise from its competitors is an
important ability required through the management of Marriott International hotel for the
position responsibility of sales administrator. Having imaginative ability assists the person of
particular job function of sales executive. Having innovative abilities assists the sales manager to
analyse the solutions to a difficulty and creative the present sales plan of action of the
organisation for increment of profit margin and revenue.
TASK 2
P3 Assessment of own abilities, skills and competencies for a specific job role
Personal skill audit is linked to the procedure of making contrast among current abilities as
well as capabilities in perspective of the competency and skills that necessary for executing
specific function in efficient shape (Avidov-Ungar and Forkosh-Baruch, 2018). under is my
personal skill audit that assists me in evaluating my ability and proficiencies for executing job
position of sales manager at Marriott Hotel are as under:
Skills Personal audit questionnaire 1 2 3 4 5
Interpersonal
Skills
This skill assists me in encouraging business
people within business organisation.
*
Team development
Skills
This ability of team development is crucial or
me as it enable in organising and performing
activities in efficient form.
*
Technical Skills It is essential for utilising diverse abilities. *
4

Analysis Skills With the assistance of this ability, I manage
and monitor the sales of an establishment over
time duration.
*
Market Research
Skills
It assist me finding out and analysing the
demands and needs of target people that are
not being met.
*
Creative-thinking This competency is crucial to think in a
creative and innovative form.
*
Guidance
1- Bad, 2- Not bad, 3- Average, 4- Good, 5-Excellent
As per the preceding defined personal skill audit, it can be concluded and summarised that
there is a huge and lot of gap for skill improvement and enhancement which will offer me help in
obtaining essential or crucial abilities regarding job role of sales manager in Marriot Hotel (Choi,
2019). Above defined personal skill audit can utilize through me for organising internal analysis
through SWOT analysis framework which will assist me in evaluating and clarity of area where
development is significant for Sales manager job role within the particular hospitality sector
organisation.
SWOT analysis
Strength Weakness
 Interpersonal talent is my potential that
helps me in cheering workers and
maximising efficiency of firm. With the
help out of this capability, I will be able
to build good bond with targeted people
of the company.
 Along with this, my other key ability is
analysis skill that will enable me in
determining sales of business venture.
Additionally, it also offers help in
determining profitability of
organisation in appropriate form.
 Team expansion is my limitation that
creates problems for me when
performing in a corporation. With this
limitation, I will not able to make or
build team in effective form and
achieve daily base target in efficient
form (Brookfield, 2018).
 Along with this, my other weakness is
technical abilities as I am not good in
performing my role and duties by using
new technologies and other software.
 Market investigation ability is also one
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of my key limitations and it is
significant for me to progress my
particular capability for performing as a
position of a sales administrator in
administration as it will help me in
shaping target individuals requirements
and requires (Bowen, 2018).
Opportunity Threats
 With the help of analysis ability, I will
be capable to get numerous
opportunities as with the help of it, I
will be capable to analyse sales of the
enterprise in efficient form.
 When performing the role as sales
manager position in establishment,
ineffective market research ability will
work as a risk for me because due to
this, I will not capable to monitor
necessities and demands of consumers
in adequate and appropriate form.
Team role
As per the Belbin’s team roles, I presuppose a people-situated work in me present team
that is behaviour and undertaking collaboration between the colleagues. Presuming this job role
of group associate and harmonization has assisted me in making important team working skills
and conduct. This employment is furthermore significant section of sales work area manager
because his/her important compulsion integrates supervising and propelling the group to give
best nature of management to the customers.
P4 dissimilar learning theories and approaches used for personal and professional development
procedures
Learning Approaches: This tool use for acknowledging the process of knowledge within a
person who varies from individual to person (Ahmad and et. al., 2018). There are majorly three
kind of learning tools that can be use through people for personal and professional improvement.
The description of these approaches is as under:
 Behaviourist approach: It bases on the thought that considers students getting and
collecting data by responding to a form of development (Snell and et. al., 2020). It tends
6

to be used for capable development in establishing of Marriott International Hotel where
adviser and leader offers dull task situation and criticism for improving the form
regarding learning.
 Cognitive approach: This tool and method is based on cerebral submission to appreciate
and manage the thoughts and information for getting more information that can be
successfully executed in context of cordiality sector through expounding the idea of
customer faithfulness.
 Humanist approach: It supports on explanation of people encounters that are crucial for
the form regarding learssning and enhancement. For example, a particular engagement in
a consumer that was disturbed may form the basis of upcoming time learning and
instructing regarding how to respond in such kind of situations with consumers.
Development Options:
 Formal training – For progression of talents and features for the process employment of
scheme direct at Marriott International Hotel, official organizing modules and plan is one
of the effective determining options that can be executed through the manager of the
business establishment. It will be essential on offering basic information on consumer
sustain and key activities that are of crucial importance for a sales administrator.
 On the job training– It is one of the finest teaching approach and tool within skills and
knowledge of workers will develop when performing in business establishment (Mo and
Chan, 2020). Therefore, when performing in area of sales as a sales manager, I will be
capable to improve and enhance my abilities in more amended and effective form.
TASK 3
P5 Construct a development plan to improve skills and competencies within a specific work
context
Current Skills and
Competencies used in
personal and professional
plan
Goals Personal /
Professional
Development
Plan
ACTIVITY
Monitoring the
Progress
Evaluating the effectiveness
of Personal Development
Plan
Team development skill Short term skill By organising this individual
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I need to develop
my group
expansion ability
in forthcoming
time of 3 months
so that I can
efficiently
involve and
engage as well as
exertion in group
at my working
environment. For
this, I will
accomplish
program within
the professional
so that I can
recognise and get
to acknowledge
how to execute
efficiently in
group
(Schmidtmand
McArthur,
2018).
By considering
response from
by my superior
and people of
the group, I able
to determine my
success (Silva
and et. al.,
2018). Along
with this, as per
this, I can create
adequate and
efficient plan of
actions for
group expansion
abilities.
improvement plan, I able to
develop group working
ability. Along with this, I
capable to perform in
adequate manner within the
team as well as it also enable
in accomplishing e and my
team people to
accomplishment me and my
member of the team our set
objective and aims in
successful manner.
Technical skill Middle term skill
I want to develop
particular ability
within upcoming
6 months as it
will assist me in
In context of
analyse my
success and
development, I
can make
participation in
By developing specific
competencies, I able to utilise
technical equipments
efficiently at the time of
presentation in front of
customers or targeted people.
8

utilising
technology in
efficient form. In
order to expand
this, I can
concentrate
online and
offline lessons
under the experts
and professionals
(Gregory and
Austin, 2019).
online classes
and tests. It is so
as with the help
of it, I can
analyse whether
I able to develop
or improve my
skills or not.
Furthermore, It will also help
me in evaluating or enabling
my team people or
subordinate for using
technical equipments
adequately and appropriately.
Market research skill Long term skill
I desire to
develop my
market
investigate
ability in next 9
months so that I
can organise
efficient research
of marketplace.
For this, I can
accomplish
classes within the
proficient for 9
months because
that will assist
me in developing
particular ability.
In context of
determine this
ability I can
accomplish test
associated to
market
investigation.
By developing this ability, I
can perform appropriate
research in respect to market
that will crucial for me in
acknowledging consumers
need and requirements as well
as their preferences.
Furthermore, with the help of
it, I can also improve and take
effective decision (Sherwood
and O’Donnell, 2018).
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TASK 4
P6. Undertake a job interview for a suitable service industry role.
INTERVIEW
Interviewee: “Good Morning, Sir.”
Interviewer: “Good Morning, have a seat!”
Interviewee: “Thank You, Sir!”
Interviewer: “Can we continue with the procedure of interview?”
Interviewee: “Absolutely, Sir!”
Interviewer: “Okay, so tell me about something yourself in context of some of the
reinforcement abilities which you already have and which can make you to a good administrator
in Marriott International Hotel as well as how it will assist you in maintaining within the
organisation for a long term time frame.
Interviewee: “I think that announcement and time administration is included to be the crucial
and important ability. Along with this, the management and administration skills are similarly
managed and administrated through the General supervisor of Marriott International Hotel.
Interviewer: “What might be your methodology for taking care of scarcely any downhearted
and disappointed consumers?”
Interviewee: “The complete first undertaking that ought to be executed by me is to converse
with them and tune in to their problem properly that will allow me to research the situations
viably. Moreover, I would be giving them corroboration that their demands and requirements
would confidently be obtained into account, right away! As I for one research the entire problem
and supply them what exactly they are expecting with us and need.
Interviewe: “Hw might you supervise greater yet practicable requests of numerous clients in the
little league time frame?”
Interviewee: “Allocation and segmentation of the task to the able group members and people of
the group as well as administration would be two basically important and base methods that is
use and execute in the precise circumstances. I would rapidly approach and communicate with
superiors of divide sections and confidently research assigning them people obligations and
accountabilities as denoted through the goal and by directions as well as courses of occasions.
Furthermore, for the executive rationale, I would use irregular situations to assurance constancy
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in actions!.
Interviwer: “Okay, thank you so much for coming! You will obtain the call from our HR team”
Interviewee: “Alright, thank you so much for giving me your time!”
P7. Review key strengths and weaknesses of an applied interview process.
During the time of interview when it is organised, it becomes important for the HR
section of Marriott International Hotel to discriminate the main skills and deficiency off the
entire interview process and survey so that it can effectively organise for effective performance
in future (Williams, Guglietti and Haney, 2018). There is some strength and shortcomings which
demonstrate in the table of interview process references previously are defined as under:
Strengths Weakness
 The questions that were enquired when
organising interview from the interviewee
through the gathering in boards were
accurate and instant that needed open
reviews and answers from the applicant
also.
 It is included to be one of the important
aspects within interview process as the
level of any amateurish information was
informed and involved regarding
identifying the most perfect possibility
for the activity job.
 Another strength that came in front was
the unrestrained segment of requests and
answers assist in getting answerable and
away from of the restrictions of the
interviewees close through supporting in
selecting the best contestant for the job in
Marriott International Hotel.
 One of the key weaknesses that approach
in front of the entire activity of the
interview that particularly guide was very
tedious and this was an outcome of the
informing idea of the investigations that
were created through the meeting in
board from the rivals.
 It is another shortcoming that is
associated with the gathering process is
the length of it because the effective
comeback gave through the meeting was
tremendously extensive and tedious
because they were of involving nature
(Kirkby, Walsh and Keary, 2019). This
may also influence unfavourably up on
entire execution extent of Marriott
International Hotel when hiring
candidates for bringing in the creation.
CV
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Alderson smith
Contact Details: 00647- 99857
Email Id: [e-mail]
Career Objective: To perform with an well recognised in which I can develop and show my
competencies and proficiency as well as assists firm to attain their business success.
Work experience:
 Having 3 year experience into Human resource area.
 Done 6 months internship under HR manager.
Qualification Required:
 Bachelor’s degree in BBA.
 MBA specialises in HR.
Skills
 Good communication skill
 Time management skill
COVER LATTER
2nd March 2021
Marriott Hotel
Oxford Street, England, UK.
Dear Mr. Hoberman
I am writing to express my interest for the position of Business Development/Recruitment, as
spoke to Mr. Joseph Steff (Hilton Hotel, UK) and would really like to give my resume in your
evaluation and attention. Organizations nowadays need robust sales & advertising management
on the helm, to meet ever-converting enterprise goals.
Conceiving, developing and executing techniques that power revenues, increase, competitive
market positioning, profits and shareholder price is what I do exceptional. Throughout my career,
I even have efficaciously managed complex commercial enterprise functions/initiatives and
carried out.
•Leveraged capabilities in charting out income & advertising and marketing strategies and
contributing closer to improving enterprise volumes & increase and attaining profitability norms.
•Incisive acumen in maximizing organizational reach and market percentage through the utility
12

of strong techniques, effective pricing & first rate consumer relationship management.
•A strategist & implementer with diagnosed proficiency in spearheading enterprise to accomplish
company plans and goals correctly.
An achieved commercial enterprise strategist and solution-orientated, I thrive in difficult, rapid-
paced environments where my overall performance immediately influences the pinnacle line. In
addition, I actually have splendid organizational leadership and decision-making abilties that can
make a right away contribution in your operations and commercial enterprise improvement.
I look forward to a favorable reaction and could welcome an opportunity to schedule a private
meeting (Interview) so as to speak about my candidature in extra element. I am available on 5th
March 2021, 1400 hours (four:00 PM)
Appreciate it slow and consideration.
Best Regards,
Alderson smith
CONCLUSION
This has been concluded form the defined and explained information that for the preparation
of professional improvement plan a person demand to manuscript as well as roadway the their
success of the skill development. This is so as that will assist them in accomplishing upcoming
aim as well as goals in efficient form associated to professional career development. Also, the
task personal development plan is examined and certain aims are set which required to be
accomplishing by personal development plan. Personal skills that required to be developed are
found out and certain actions are set to be considered to accomplish this personal development
plan. Additionally, a job interview process is also defined for a suitable services sector role and
the main abilities and shortcomings are defined on applied interview process.
13

REFERENCES
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Moorhead, B. and et. al., 2019. Preparation for practice: embedding the development of
professional identity within social work curriculum. Social Work Education, 38(8),
pp.983-995.
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