Table of Contents UNDERSTANDING AND LEADING CHANGE.........................................................................1 INTRODUCTION...........................................................................................................................3 P1. Drivers and their impact of a change..............................................................................3 P2.PEST analysis of marks and Spencer company................................................................6 P3.Impact of change and effect it has upon the organisation strategy and operations...........9 P4. Presenting how change will affect leadership, individual and team behaviour.............10 P5. Evaluate how the impact of change minimized using appropriate model of change.....11 CONCLUSION..............................................................................................................................12 REFERENCES..............................................................................................................................14
INTRODUCTION Changes in business is all about to meet the problems' comes with implementing and initiating change in the strategies.Changes in organisations help to build a network of global contacts. It is process where a company identify the requirement of change to achieve the specific goals. Further it is described as the change in the processes, strategies, culture, technology, and the procedure of the company. Marks and Spencer is one the biggest multinational retailer company. This company is producing different kinds of products such as- clothes, home products and luxurious food products. Company is expanding its business across the world. This file discusses about the drivers and their impacts of change and how it affects the organisational strategy. It also describe some external factor that affect the company by using PEST and SWOT analysis. Further report also describe how the change of a company will affect the leadership and team behaviour by applying different theories. Beside this, report also evaluate how the impact of change also minimized by using Kurt Lewin change model. P1. Drivers and their impact of a change New technologies- change in the applied science creating new opportunities. Innovation is one of the important thing when introducing the new engineering. Marks and Spencer is adopting the new application to increase its production. Other companies which are based on the traditional method production, are also adopting the way of new technologies for the profit maximization (Lynch and et.al., 2018). Globalization- It is drawn in every single country into in single economic system. There are many people who are participating in social system through the social media. It affects the strategy of every company because strategy address a globalised market in which many people’s are participating in business and social communities beyond the boundaries. It will be helpful for theMarks and Spencerto understand the current and future impacts of worldwide trends and operation's. It is not possible for Marks and Spencer to be more successful without addressing global markets, as customer community’s are also a global part.Globalisation has effected the expansion strategy of marks and Spencer.Due to globalisation, marks and Spencer has able to expand business at international level. On the other hand, capturing the opportunities provided by globalisation, Tesco has planned to enter into new market which has helped an enterprise in increasing sales and profitability.
Commoditization- It is a big pressure in which price can goes downwards. This driver can also be a cause of change for the business of marks and Spencer. As commodization will impact the price of goods and as a result, it will help to create positive impact upon the business performance which help to sustain its brand image in market. On the other side, in TESCO if it realize the needs of the customers then it will help to raise profitability of a firm. Digitalization- It impacts all the aspects such as- business, society, entertainment, manufacturing, distributing, product designing.Nowadays it has become a big source of success. Because it will help toMark and Spencerto expand business in different countries. Digitalization is an approach which helps to reach out all the objectives beyond the exceptions. There are few companies which are not adopting the way of digitalization, and based on the traditional methods which cannot survive in the market. Tesco is using the strategy of online marketing that is affecting the growth of company. And Tesco is expanding its business through online marketing. Mergers- it is very difficult to merge with other companies. It is very critical for the company to change in internal leadership, culture and business models. Marks and Spencer has started collaboration with the new companies of rural areas and also faces different challenges but on the other side, this driver creates positive impact upon financial position of a firm by raising its sales power. And Tesco is expanding its business by collaborating with other big companies of different countries which help to sustain its brand image in marketthatfurther help to raise its financial position in market and also gain high competitive advantage. Social mediatization from society- it is very important for business to be a part of Internet. That means business should accomplish every activity on the internet. Business in invocable and inconceivable without internet. And social different kinds of software which are used to maintain the new companies (Chen, Brissette and Lucas‐Picher, 2015).In thesameway, TESCO and Marks & Spencer also uses different social media in order to promote their products into a market so that quoted firm will let people about new offered products. Therefore, social media creates positive impact upon business which help them to move in forward direction. Overview of organisation case study Marks and Spencer is a British multinational retailer company. Which is selling a number of products such as clothing, home products, luxury products, food products. Marks and spacer is
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funded in 1884 by Michael Marks and Thomas Spencer. That is why company is also known as MARKS and SPENCER. Company has also starts to selling the branded goods like – Kellogg Corn Flakes in November 2008. There are 979 stores in the UK of Marks and Spencer. Company made its reputation in the 20thcentury with the policy of British made goods. And company started work with different manufacturers. And started selling goods, cloths and food under the St. Michael brand. Company mainly focusing on the quality of products. Company had a reputation for offering fair value of product for money. Company started selling Christmas puddings and Christmas cakes in 1958. Company haired a food expert Net Goldberg to improve the quality of food. Marks and Spencer has opened its first store in the Kabul, Afghanistan. There are two segments of the company through which company is operating it business and I.e International and UK. The segment of UK consists retail business. And franchisee of UK, operations. Marks and Spencer has introduced new sub brand s in clothing against the difficult trading market environment. Mission Mission of the company is delivering its own brands food, cloth and other products. Company is also selling the menswear, kid swear, home products, beauty products. Mission of the company is to achieve the long term goals for profit maximization. Mission of the company can be divided into 3 parts. Mission- make the best quality of products which should be accessible by all. Vision The company wants to be a competitor of all the retailers company in the market. Company wants create a standard against which other companies are measured. Company believes top take an initiative in every fields. Income statement of the company-According to last figures, company's net income in 2017 is $115.7 million. Magazines, newspapers and Ads was running by the company. But later eome famous starts such as- David Johnson, Twiggy in different channels helped to increase the brand image. Many problems are arising of marks and Spencer. Company has been criticised for the food trading with the Israel. In the 1990 marks and Spencer adopted more high profiling marketing strategies. Company is using the marketing mix strategy to target customers. Masks and Spencer company
is built on the innovation, valuers, quality and trust. Company gives the priority to the demand of customers. Company is capable full fill the expectations of the customers. Nowadays company is focusing to expand its business. P2.PEST analysis of Marks and Spencer company. Pest analysis is a tool to identify the external factors which are affecting the company. therre are some factors in environment which are affecting the business of marks and Spencer company and these factors are written below- Political– this factor made and run by the government of the country. This factor indicates towards then interference of the government in different trends and business of marks and Spencer. Government is specially anticipating with the labour law, trade policy, tariffs, trade restrictions. This factor also affect the goods and services of the company. That means what types of services and goods are going to be provided by the government. Government of the country made a rule which describe that what type of goods and services can enter and goes out from the country. Only government can change the in the policies. There are many rules has discovered by the government of UK for the example- labour act, companies act. Government controls all the activities of the companies through all these policies and Acts. Change in government and taxation policy can also affect the business of marks and Spencer. Political factor can affect both the ways - Marks and Spencer is first company which is adopting a fair trade path in food and cloth segment. Fair trade policies helps to reduce in sourcing cost and maximize the benefits. Company is facing many international marketing issues. Each and every countries have their rules and regulations for marketing. So it becomes a very issues for the company to expand the business in different countries. Economical factor-change in economic position of the county can also affect the business of marks and Spencer. This factor affects the long term goals of the company. Inflation rate of economycan affect the price of products and services. It also affects the supply chain model of the company and power of purchasing products. Interest rate, foreign exchange rates, inflation rate all are the economic factors which can affect the business of the marks and Spencer company. Uk has open economy and rank in the world. All the monetary and fiscal policies are managed in the UK because the inflation rate is so low and government
finance condition is so strong in UK. Current financial situation of the UK government is so strong so it would be in favour of marks and Spencer company to expand it s business. Healthy economy of helps to increase the income and it sis good for business. It will to marks and Spencer to focus on the fashion area of clothing for the younger generation. Social factor Social factors are based on the choices of the customers. Taste and choice of the customers can change anytime so this a factor can also affect the business of marks and Spencer. Socials factors can indirectly affect the marketing strategy of the business. Marks and Spencer includes the strategic marketing factors such as age distribution, cultural aspects of the people. New trend in society can be beneficial for the company because it will help to increase the demand of products. So marks and Spencer has modified many things according to social demands, such as- range of cloths, range of food products. Marks and Spencer company is mainly focused on the products of 40-55 age of people. Company should focus on new fashionable things for the younger generation. Lower price of the cloths can be a reason of loss. 18 April 2000, marks and Spencer has allowed its customers to pay with credit cards because of the competitor who has already allowed their customers to paying by credit cards(Thompson and Glasø, 2018). Technological factor Technology is playing a main role for the growth of business. IT system helps to increase the productivity and lower cost in Retail market. Marks and Spencer is a multinational, company so the people across the world can purchase the items online. And they can get the delivery straight to their homes. It is the best example of IT contribution in the business world. Marks and Spencer is using the online strategy to expand its business. And company is also adopting the marketing strategy for selling product. Marks and Spencer invested a lot of money behind the heavy mescheneries to increase its efficiency. Recently marks and Spencer company is decide to provide free Wi-Fi facilities to the customers in the stores. For the purpose to attract the customers. It will help to customer to search about the new offers and products of the company. But there are some losses of adopting the new technology. SWOT analysis of Marks&Spencer
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Strength-Marks&Spencer is most powerful retailer brand in UK. It is the brand which positioning in the mind of customers. It is the brand with top of the mind recall. It focuses on the quality product in the best price so that the customers attract toward the brand and customers are the biggest strength of any brand. Marks&Spencer includes 6 other brands in it and it is also the strength of it that maximum people afford it easily. It spared off all around the world and have wide area. Weakness-Many of the other brands make existence in the market and it is the biggest weakness of Marks&Spencer.They have limited market shares just because of competition in the market. In today's world there is more fake products which are easily available in the market and it creates danger for the organisation. Opportunities-Marks&Spencer have many opportunities to develop its business. They can develop their websites for selling. They can introduce new product segments in the market with the best quality. There are future opportunities to expand their brand in high population country like China and India. Threats-Competitors create big threat for any organisation. Threat from the other retailers which gives the product on ow price and it can develop the danger for Marks&Spencer. There are many governments policies and legal actions which affected the organisation and it is not easy to spread the brand in all around the world with clearance of governance policy. P3. Impact of change and effect it has upon the organisation strategy and operations. Tesco company is mainly facing all this adaptive changes such as- Persistence conflicts, employees working behaviour, collaboration with other companies' to expand its business, crisis(Hassan,2018). Impact of changes and strategies in Tesco Effective leadership is one of the best ways to overcome from all these problems. A leader is a person who can influence the other employees. So the Tesco is providing the effective training to the leaders which can be helpful for the company to solve all these problems. Reward system- Tesco is providing the rewards' system to the employees. So the can improve their working behaviour and work more effectively. Company is providing two kinds of reward system such as- monetary and non-monetary system. Change in their posts- Tesco is adopting this way to solve the conflicts of employees. And they can work together to reach out a common goal of the company.
Change in marks and Spencer Poor stores – marks and Spencer company is suffering with this problem. There are no any availability of the stores in rural area. So company is facing a big problem of business expansion. Fashion changes with time- marks and Spencer company is mainly focusing on the products of old people and home products. Company is not growing with the time. Company is not focusing on the fashion garments of young people. Impact of changes Employee resistance was the big change in the company because many of employees was satisfied with the changes but few were supporting the traditional products. Customer satisfaction- marks and Spencer is going to start fashion products. For the all young generation. It will be helpful for the customers to satisfied their expectations from brand. P4. Presenting how change will affect leadership, individual and team behaviour As the management change is also affected the leadership style of leaders of Marks and Spencer and it also creates positive as well as negative impact upon company's performance. In order to cope up this change, leaders of quoted firm has to use situational leadership theory in order to initiate some changes. Situational leadership:This leadership style refers when leaders and managers has to adjust their own style in order to fit themselves into the sudden change in a company. Using situational leadership style, it depends upon the leaders to manage their style not up to the followers to adopt leader's style (Situational leadership,2018). Beside this, situational style usually changes continually in order to meet out the needs of others in an organization which is based upon the situation. There are four leadership style in this theory which are mentioned below: Telling:This type of leaders are make decisions and communicate to each others. They actually create the roles as well as objectives and also expect others to accept this rules. This style is fruitful only when business wants perfect results because communication is usually one way (Lynch and et.al., 2018). If the leaders of Marks and Spencer follows this style then they are quite involved and closely supervise to the peoples who are working with them. As this style is top- down approach that is why employees have to follow what their supervisor told to them.
Selling or coaching:In this type of leadership, leaders are quite involved in their day to day activities and hence the decisions are lie with leaders only but also take opinions and suggestions to their subordinates or employees. Thus, the leaders or managers sell their ideas to others in order to gain the cooperation (Thompson and Glasø, 2018). As when this style is opted, then employees are still supervised but with different coaching manner rather than management manner. So that it helps the employees of Mark and Spencer for direct praise in order to increase their self- esteem as well as confidence. Participating and supporting:In this leadership style, leaders support their employees and they keep involve them in order to take better decision for the welfare of a company. After it, this style helps a leader to raise the confidence level and also take proper feedback from them in order to get exact results. Although, leaders force employees to take participation in the decision making process and left choice to them only. In this way, the leader of Marks and Spencer will easily perform well and those who work under this style, then they should posses necessary skills so that they can achieve the target of a firm. Delegating:This leader are also responsible for their team but on the other side, they provide better guidance to their workers in order to solve their problems (Lincoln and Keller, 2018). In this type of style, leaders are involved with the least amount and only employees are responsible for their own decision. So that employees will know their role and perform it with little supervision. If leaders of Marks and Spencer chooses situational leadership style, then it will be easy for them to easily accept the changes and can lead a team as well as individual to achieve the goals in defined time period. P5. Evaluate how the impact of change minimized using appropriate model of change In order to cope up with different change in management, leader of Marks and Spencer will use Kurt Lewin's change model which is used when the organization makes changes or adjustment because employees are not always happy with change in management, as a result it increases employee resistance. To handle such, Kurt Lewin change model is applied which focus on behaviour modification into three stages. Unfreeze stage:In this stage, employees of the company will realize that something is going to be change and that is why they have to strongly face it. Therefore, it is quite necessary for leaders of Marks and Spencer to disclose all state of affairs and explain why this change
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process is put into working area (Hussain and et.al., 2018). Hence, through proper or clear communication, with employees then they are more willingly accept the new change and let go all old customs. Therefore, it is recommended to M&S to keep involve employees so that they take constructive approach for change process. Change stage:this stage is also known as move stage and it is quite essential for a business to implement the change for short time. Because it has been analysed that if the change process takes longer time then more employees are inclined to failure into old customs. Through implementation f a change in short time, then employees are al so easily adjust into new change system and can be aware of new management process. In this stage people are also learn new behaviour and change the way of thinking so that they will easily complete the assigned task. If the change is better implemented into the working area, then it will be more beneficial for a firm as well as employees to adopt new strategy which will further help Marks and Spencer to reach further level of success (Hassan, 2018). Refreeze stage:In this stage, refreeze all changes and when the change is implemented during second stage, then employees are inclined in order to revert to some old habits. That is why, it is recommended to Marks and Spencer to make proper arrangements and through proper monitoring as well as adjustments, employees will easily make cope up with new one. As the system implement new process into better way, then employees of a firm can easily adjust with it and they will also act accordance with new situation and also realize different advantage of using it. Therefore, using Lewin's change model, Marks and Spencer can easily minimize the negative impact upon change in management and as a result, the process will also change in effective manner. CONCLUSION From the above study it has been summarised that the impact of change and factor affected organisational strategy, overview of organisation. Also, discussed about the PEST and SWOT analysis of the company, also discussed about the impact of change and effect it has upon on the strategies and operation, leadership affected the organisation, individuals and team behaviour. This file further discussed about the application of appropriate models to process change efficiently.
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