Pivot Training at Amazon | Report

Running head: PIVOT TRAINING AT AMAZON
PIVOT TRAINING AT AMAZON
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PIVOT TRAINING AT AMAZON1
Abstract
The training sessions that the managerial bodies of the organization arranges, helps in
improving the quality of the employee performances and significantly raise the production
rate of their business. The employees who are inconsistent in their services due to lack of
sufficient knowledge in the operational processes look up to the organization for such
training programs to improve their skills and increase their moral factor. The report
extensively discusses the need of training facilities in the organization of Amazon. The
absence of training facilities is creating a negative influence on the operations, customers,
departments and most importantly the employees of the organization. Hence, Amazon is
arranging for a training program to educate their employees and influence them to work with
extensive moral support in the organization.

PIVOT TRAINING AT AMAZON2
Table of Contents
1. Problem Statement.................................................................................................................3
2. Background Information........................................................................................................3
2.1. Type of Industry..............................................................................................................3
2.2. Overview of Amazon......................................................................................................3
2.3. Business Model of Amazon............................................................................................4
2.4. Organizational Objectives of Amazon............................................................................4
2.5. Description of Organizational Culture at Amazon..........................................................5
3. Executive Summary...............................................................................................................5
3.1. Impact on the Organization Due to Lack of Training.....................................................5
3.2. Impact on Customers, Target Market or Members.........................................................6
3.3. Impact on Internal Departments......................................................................................7
3.4. Necessity of the Training................................................................................................7
References..................................................................................................................................9

PIVOT TRAINING AT AMAZON3
1. Problem Statement
Due to the changing global processes and the variety in expectations from the
organizational members, a huge number of employees at Amazon are failing to perform
consistently in the organization ("Amazon just launched a new training program to help
employees in danger of being fired", 2020). Hence, Amazon incorporates the ‘Pivot’ training
program to address the issue of underperformance of the employees in the organization.
2. Background Information
2.1. Type of Industry
The organization of Amazon majorly belongs to the retail industry and is a titan in the
e-commerce business sector. It provides online services to its customers and primarily
comprises of four customer sets: the consumers, the sellers, the enterprises and the content
creators. The organization not only provides online retail services but is also a hub of various
sectors such as logistics, hardware, payments, data storage and media (Snihur, 2018). The
company of Amazon is also responsible for services in digital marketing and promotion,
online advertisements and co-branding agreements in credit cards. It also designs websites to
enable various other organizations to sell their products at an enlarged rate.
2.2. Overview of Amazon
Settled with its headquarters in Seattle, Washington, the company of Amazon is
popular worldwide as the largest retail sector responsible for selling variety of products such
as books, games, jewelleries, clothing, sport equipment and many other things. The company
also provides web services over the Internet that comprises of renting resources of computing
and storage of data as well as cloud computing services. Amazon started its journey in the
year 1994 as an online e-book store where it sold books to its customers for reading them