Improving Efficiency, Professionalism, and Service Delivery in Star Hotel

Planning a Training
Session
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INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10
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INTRODUCTION
Training Session implies any interaction with a group or individual planned to convey such
information to the member that the chief or his appoint considers essential for both the perfect
execution of the duties of said individual. Employees undergoing training courses often miss out
on working hours which may hinder task execution (Atwood, 2020). With these possible
drawbacks, training and growth offers benefits to both individuals and organizations as a whole,
making the expense and time a good investment. The rate of return from staff training and
growth is truly a no win situation. This presentation based on “The Start Hotel” which currently
faces lot of complains regarding their efficiency or professionalism through delivering services
in respect of front house staff of hotel. In order to resolve several issues, management of hotel
conduct training events for front house staff and make sure that it will solved the complains.
MAIN BODY
Issues:
As per the given scenario Start Hotel face several complains for house staff and that is
efficiency, lack of professionalism and effective service delivery. Such kind of issues affects the
hotel and its productivity along with overall performance. These issues are discussed below:
Low efficiency: Improper workforce preparation and poorly implemented service facilities
will lead to substantial declines in system operation performance. The consequences are slower
reaction times and longer resolution periods, higher event backlogs, better service staff
productivity, reduced morale and greater service staff retention. In hospitality sector, it is very
essential to focus on customer services and in Star Hotel, front office required to maintain their
staff performance or make their guest comfortable when their entered in the hotel to acquire any
kind of services. But due to inefficiency of Start Hotel’s staff, it will generate more complains
which affect the reputation of hotel. Front office staff unable to fulfil their guest desires or
understand their need which make consumer unsatisfied and it will further affect the efficacy of
the hotel.
Lack of professionalism: In the hospitality industry, organizations are customer focused so
they employees need to maintain professionalism in order to impress their clients. Workplace
professionalism carries with it other constructive aspects within the organisation. Consequently,
the lack of professionalism would undoubtedly have adverse consequences on the organisation.
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