Training and Roles in Housekeeping Department

Table Of Content

Purpose of training
 The main purpose of training is to make employees more productive and task
oriented to meet company standards.
 Training sessions also very effective to keep maintained employee consistency in
the competitive market.
 For housekeeping staff training is essential because to maintaining a clean
facilities for clients and customers.
 Likewise, Ineffective or non- trained employee cannot full fill or meet the
company standards.
 The primary function of three star hotels is to provide the lodging accommodation
services to their potential clients.
 The reason behind, hospitality industry is meant to provide comforts to their
guests.

Standard Guidlines
 Guidelines
 Hotel should have minimum 25% units or rooms are available for visitors.
 3 Star hotel should furnished with lobby area.
 24 hours internet services.
 Hotel should provides daily housekeeping services.
 Key self locking devices.
 24 hours laundry or guest services.

Importance of Housekeeping department
 Housekeeping Department of hotel is very complex, it requires strict action on
cleanliness which is expected by clients.
 Effective house keeping make hotel standards more attentive and effective in the
market.
 On the same side, housekeeping department is important to ensure proper
appliances, bringing items to guests.
 Housekeeping is play a crucial role for Maple Tree hotel to earn profit revenue.
 Besides, it is the most concerning department as well in the hospitality sector.
 Maple Tree hotel adopting hierarchical organisation structure which includes top,
middle and lower departments.

To be continued....
 Top level department includes owner, general manager who responsible to set
objectives and targets for the middle or lower level of employees.
 Middle level consists, financial director, front office manager, HR manager, Food
& Beverages, Sales manager or Logistics manager who responsible for taking
company goals and ensure the overall activities.
 Lower level includes cashier, waiter, security manager etc.