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(PDF) Room division operations management | assignment

   

Added on  2021-01-01

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ROOM DIVISION OF OPERATION MANAGEMENT1
(PDF) Room division operations management | assignment_1
Table of ContentsINTRODUCTION:..........................................................................................................................3LO.1. Service provided by room division in various context:.........................................................3Enclosed in PPT...........................................................................................................................3TASK 2............................................................................................................................................31.2. Analyse the Roles and Responsibilities of Room Division Staff In Different Organisation:...................................................................................31.3.Legal and Statutory requirements that apply to Room Division Operations:........................32.1. The Importance of the Front of House Area to Effective Management:...............................................................................................................................42.2. Key aspects of Planning and Management of the Front of House Area for a given hospitality operation:..............................................................42.3. Critically examine the Key Operational issues affecting the effective management andbusiness performance of the Front Office Area for a given operation:..............................................................................................53.1.Importance of Property Interiors and Design to effective management:................................................................................................................53.2.Critical aspects of planning and management of the Accommodation Service Function forgiven hospitality operation ....................................................................................................................................53.3.Key operational issues affecting the Effective Management and Business Performance of theAccommodation service function for a given operation..............................................................64.1.Revenue/Yield management to maximise occupancy and room revenues:.........................................................64.2.Sales techniques that Rooms Division Staff can use to promote2
(PDF) Room division operations management | assignment_2
and maximise revenue:...............................................................................................................74.3.Purpose and use of Forecasting and Statistical data:.............................................................74.4.Calculate Rooms Division performance indicators to measure the success of accommodation sales...........................................................................................8REFERENCES..............................................................................................................................11............................................................................................................12...................................................................................................................................................12..........................................................................................................123
(PDF) Room division operations management | assignment_3
INTRODUCTION:This report stays that what are the key aspects of planning and management of front areaofficer and the accommodation service provider. It stays what kind of services is provided by thefront area officer and there role and responsibility in different types of hotel. The report stays theimportance of interior design in the five star hotels and the key operational issue which affectsthe working of the hotel.LO.1. Service provided by room division in various context:Enclosed in PPTTASK 21.2. Analyse the Roles and Responsibilities of RoomDivision Staff In Different Organisation:The looks of the hotel differs similarly the services provide buy them also varies. Thisbring in change of the role and responsibilities of two major areas i.e. housekeeping and the frontoffice area. The effective housekeeping and the front office is an essential part of the hotels. Thefive star hotels provided the excellent housekeeping services, they maintain the orderliness of theeach area of the hotel, they have a well trained staff who looks in the cleanness of the each areas,there proper maintenance, rooms of the customers are maintained and cleaned, employees roomsare maintained similarly there front office desk make a better communication with therecustomers, give a strong impression of the hotel, reduces and prevents the complains so tomaintain the footfall of the hotel.(Huang, Xiong, Li and Ji, 2015) The services of housekeepingremain same in the three star hotel but they do not give any extension services, the workforceunder housekeeping is not trained like five star hotels. The front office area works for the stretchof 24 hours with 15 hours services for food and beverages.1.3.Legal and Statutory requirements that apply to Room Division Operations:The hotel needs to follow certain legal rules these rules are related to the consumer law,data protection, health and safety of the customers, proper disposal of the wastage and otherhazardous material, give information to the customers in relation to the prices of the room, orother tariffs and the barriers which are related to the hotel. The hotel needs to provide clean andhealthy environment, proper hygiene, clean water, sanitation access to there guest. It iscompulsory for the organisation to maintain the privacy of the customers and do not disclosethere information to any outsiders i.e. covered under the data protection act, 1998. The room4
(PDF) Room division operations management | assignment_4

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