Occupational Health Management Plan for KFC

This report focuses on the health and safety plan of KFC, providing insights into the working conditions and issues faced by the organization. It discusses the need for an effective procedure to cope with these problems and suggests a management plan for occupational health.

Please keep in mind that in this task you are expected
to identify and Discuss one hazard in one industry or organization.
You are then expected to
develop a strategy for managing the hazard and any associated risk.
Here is a template so all the information regarding my assignment please fill
inside....
Occupational Health Management Plan
Student Name
Student ID
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Executive Summary
Kentucky Fried Chicken is very fast serving restaurant operating in many
countries. It mainly offers chicken-based substances but also offers side various
dishes to its customers. This has given the tough competition to the KFC competitor
to appear with the new ranges of better products. KFC works in working condition
which does not complete the criteria of the Health and safety act. This report will
focus on the health and safety plan of KFC, which should be followed by the
company to complete the criteria of the health and safety act. This report gives the
knowledge about the working condition of the organization and reflects various issues
which have occurred in the organization. The effective procedure should be adopted
by the company to cope up with the problems.
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Contents
Executive Summary......................................................................................................iii
Industry or organisation name.........................................................................................2
An introduction............................................................................................................. 3
Workplace demography.................................................................................................4
Assessment of risk.........................................................................................................4
Critical review of relevant literatures...............................................................................6
Management Plan..........................................................................................................7
Purpose.................................................................................................................7
Work health and safety policy.................................................................................8
Statement of commitment.......................................................................................8
Emergency procedures............................................................................................8
Hazard/injury/incident reporting..............................................................................9
Reporting of notable events.....................................................................................9
Workplace hazard inspection.................................................................................10
First aid............................................................................................................... 10
Emergency Response...................................................................................................11
KFC- emergency evacuation plan..................................................................................12
Evaluation.................................................................................................................. 13
Conclusion................................................................................................................. 13
References.................................................................................................................. 15
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Industry or organisation name
KFC is also known, as Kentucky Fried Chicken is an American fast cafe. KFC
headquarter are situated in Louisville, Kentucky that focuses in fried chicken. It is the
global second largest restaurant after McDonald (as measured by sales) with 22,621
sites worldwide in 136 countries as of December 2018. Colonel Harland Sanders
founded KFC. KFC was the first American fast food supply chain to develop globally,
initial channels in the United Kingdom, Mexico, and Jamaica by mid-1960. Its first
creation is focused on the chicken pieces, experienced with sander’s recipe of 11
basils & flavors. KFC is so popular for its mottoes "It's Finger-Lickin' Good!",
"Nobody does chicken like KFC", and "So good". KFC is a subordinate of YUM!
Brands (Apte & Reynolds, 2001).
The mission of the company is to the famous fast food industry worldwide and
to sustain the best excellence while serving the people. Their goal is to tackle the fast
food market globally. There are around 890 KFCs in the UK and Ireland & above
24000 team members working by the KFC and its franchisees.
Training and development provided by the KFC to its employees are:
 The Global Emerging Leaders Program, which gives focused on administration
improvement to our changeless colleagues. This incorporates tutoring and
instructing from senior pioneers (Rahman, 2019).
 Propelled Leadership Programs for assigned people. There are a few explicit
projects for representatives with further potential. These projects are intended for
abilities advancement and individual authority. Our Leadership Team take an
interest in these projects and give singular bits of knowledge, stories and
instructing to workers (Rahman, 2019).
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 Graduate Leadership Program – giving an organized profession way to tertiary
qualified Restaurant General Managers preceding accepting a key field the
executive's position (Rahman, 2019).
In August 2012, KFC Australia propelled a Wellness Creativity to enable
representatives to get familiar with sound living. Through a progression of web-based
preparing, models made the Initiative enables representatives to improve their
work/life balance, giving wellbeing appraisals just as tips on good dieting. The
modified has been extended to offer mental health tips too. As a feature of the
Initiative, representatives are likewise offered free access to social insurance suppliers
who screen for cardiovascular issues and diabetes.
An introduction
These reports will emphasis on occupational health management of KFC
Australia organization. Prior to that, the assignment will be going to describe the basic
introduction of the organization. It will describe the health hazard and the risk
associated with the organization. It will also be going to focus on the occupational
health program.
KFC is a very quick serving restaurant with a view of serving 12 million
customers on a daily base in 135 countries with 21400 restaurants. Through the years,
KFC has lost their well-settled market because people are no becoming more
conscious about health (Schaper, 2014).
KFC faced various issues and problems. Hazardous working condition is one
of the main risks associated with the KFC. KFC strongly employees about 35000
Australians at over 640 restaurants. The promise to support the people to be their best
selves, make a difference and have fun. They aim to do the business in a very
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sustainable way possible. Altogether, with the achievement in the business, KFC also
faces the problems in their working environment such as KFC employee trips and
falls in the hot oil, KFC operator fined for young supervisor mistake, as well as KFC
franchise fined $6000 after workers leg burnt in cooker. This assignment is all about
the working condition of the KFC Australia organization (Probst & Cunningham,
2015).
Workplace demography
Workforce demographics differ widely from country to country, along with
favored ways of communication, available skills, and even overall income stages.
They are in about 130-plus nations, so they are the big global product that people
often do not understand that about and what they do. Each employee is from a
different country and communicates in different languages
Assessment of risk
The fast-food chain of KFC is accused over the claim of not following health
and safety rules.
Stockton-On-Tees Borough assembly is suing KFC over gaps at its Haydock
Park Outlet, at Teesside Retail Park. Kentucky fried chicken was orders to pay the
fine £ 968,700 in combined Teesside Crown Court on 19th January (Lynch, 2019).
On 23 November 2016, KFC committed two offenses under the health and
safety Act 1974, during a proceeding at Teesside magistrate’s court.
There are the risks relating to the working condition of the KFC, an employee
of the Teesside Park branch suffered serious branch to his arms and hands after
removing the hot gravy from the microwave without using the protective gloves. As
well as one of the incidents in which employee of the KFC, Wellington Square
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restaurant in Stockton Cues serious burn to the body while removing the hot gravy
from a microwave (Hossain & Hossain, 2012).
The charges identify on 14 July 2014 are the organization unsuccessful to
guarantee that their labors were not hazarded to a danger “to their health, safety or
welfare”; and that the organization disastrous to “give guidance, training and direction
to guarantee the wellbeing and security of one of its representatives” (Salton, 2017).
Environmental Health officers from Stockton-On-Trees council investigated
the restaurant of KBC on 3 December 2015. They found that the staffs were not
having the spare protective gloves, the process was not being followed and the
company was not having a focus on their own procedure.
Councillor of Stockton-On-Tees Borough Council’s cabinet associate for
entrance, societies and public safety, believed: This is an enormous fine that guides
out a very clear communication that all food business workers have a duty to
safeguard the safety and health of their workers and gives them with appropriate
training (Rui, Huang, Lu, Wang, & Wang).
Various penalties were applied by the health and safety act, various legal
action was taken such as, KFC made a $ 15000 payment to the employee, who
returned to join after the six weeks later for light duties as well as the management
invites the person family to discuss the further professional assistance. KFC was fined
by the $2000 for the failure to cope up with standards of health and safety program
(Klan, 2017).
Magistrate Lieschke convicted the organization and fined it with $105000,
plus costs. There is much required for the changes in the working condition of the
organization (SafeWork NSW, 2019). Taking a strategic step to workplace safety
helps in making the working condition of the employees safer but also helps in the
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reduction of the cost and achieving the benefits in the business. The company should
change there working procedure especially changed the use of oil tanks containing the
hot oil in it and should implement the safety standards (Searcey & Richtel, 2017).
The current measure that is taken by the organization is by using the interior
website just to deliver certain teaching, training, and information to the workers about
the working criteria in the organization. The website material did not report the clear
problems of where to carefully keep the big boilers or the threat of the warmth of the
oil. KFC has now altered the process worldwide, not just on the place where the
accident occurs i.e. Eastwood store, removing the use of oil tanks which carry hot
oils, also implement carious extra safety measure just to cope up with the safety
standards giving the additional information training for staff (Roberts, 2009).
KFC is testing the 3 new forms of knowledge. From which one is voice
initiated training which the organization has stared in their restaurants of U.S &
Australia.
These overall changes will help the company in achieving the positive result
of the organization environment and it will enhance the success of the organization.
These measures will help in eliminating the shortcoming that was presented in the
organization-working environment.
Critical review of relevant literatures
Dr.M.Vanishree, 2013, “A Study on Customer Awareness and Satisfaction
towards Kentucky Fried Chicken (KFC) in Coimbatore”, states that, fast foods are
rapid, sensibly valued and readily accessible alternatives to home cooked food. The
industry specialists consider that the internal class young public, with high disposable
revenue, will devote more on consumption out at bound fast food openings. The
demand for prepared to eat packed food is too expectable to top strong development
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in the nation. The study explains changing daily life and violent promotion by fast
food passages, fast food is suitable in small cities.
Shahzadkhan, 2012, “Determinants of Customer Satisfaction in Fast Food
Industry” stated the important to success issues for fast food business in region of
Peshawar Pakistan. Fast food theories advanced very quickly in last few ages in
Peshawar region. The disappointment or achievement of a fast food manufacturing
based on various issues like raise, service excellence, customer’s expectations, brand,
physical situation, price of the creation. To identify which of these issues has better
effect on customer’s satisfaction, 4 fast food cafeterias consumers were embattled
casually. These 4 cafeterias were KFC, CHIEF, ARBAIN CHICK, and PIZZA HUT.
These statistics were composed from consumers of these cafeterias when they were in
cafeterias for food. Total numbers of consumers targeted was 120. From every
cafeteria, 30 consumers were directed on obtainability basis. Based on their reactions
various reversion and correlation assessment was practical. Findings of the study
displays that facility value and brand are the main issues for happiness in fast food
business.
Management Plan
Purpose
The resolution of this strategy is to begin and endure an effective safety and
health management system. Kentucky Fried Chicken Limited (KFC) is committing to
implement an organized method to workplace safety and health in command to attain
constantly extraordinary criteria of safety enactment (Work health and Safety
Management, 2018).
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The idea will help the KFC in assembly its duties in agreement with health,
work and safety regulation.
The proposal relates to all KFC majors and labors and people at danger from
the effort approved at KFC offices. Fail to obey the requirement of this idea may
result in penalizing actions.
Work health and safety policy
This report provides application of strategy promise deliver the advanced way
that KFC will keep an eye on workplace health safety measure.
Statement of commitment
KFC is dedicated to provide the office surroundings that help to carry all the
actions securely. We will yield all the reasonably realistic methods to minimize
dangers to the safety, health, and well-being of employees, labors, friends, and anyone
else who can get disturb by actions.
This WHS Administration Strategy and WHS Rules and Techniques set out
the protection provisions and philosophies which are to be witnessed by and its labors
to safeguard obedience with the WHS Act.
Emergency procedures
Emergency evaluation strategy have been established and the particular idea,
composed with a paper of emergency contact list, is showed in the various places:
 Workplace;
 Shared places;
 Workspaces;
 Cabins;
 Man washroom’s; and,
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 Woman washrooms.
An accepted worker will test all emergency tools, such as alarms, and fire
extinguishers in every year.
Hazard/injury/incident reporting
The directors and workforces necessary to widespread the occasion, which
happens in the organization premises;
Counsel the Station Director of the happening of injury or danger; and,
For record resolutions, widespread a Hazard/Injury/Incident Report Form;
Widespread the significant segments of the procedure open-handed
information about the event. The form must be finished even when an damage has not
happened, that is in the incident of a close failure; and,
The relevant partners should sign all hard copy forms.
The Incident /Injury/ Hazard Report form is at Attachment 2.
Reporting of notable events
If serious matter occurs in the premises should be informed to the station
manager. After being conscious there will be the duty of the station manager to
inform about the event to the company by:
 Phone ring; and,
 By fax or other electronic means.
 Important forms to be showed
 Emergency Evacuation Strategy;
 Arrival to Effort Plan;
 Work Safety and Health Plan;
 Accident Statement information; and,
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 Reimbursement material.
Workplace hazard inspection
KFC is obligatory by the WHS legislature to be productive in finding the
hazard in the office, which may disturb the working environment of the organization
and affect the health and safety of the workforces.
If any dangers are recognized over the hazard review procedure, panels should
be applied to safeguard that the danger to health and safety is reduced or minimized.
First aid
First aid is the instant management is given to an individual who is distress
from the immediate damage whereas first aid officer is the individual who is given the
competencies trying to manage first aid.
KFC has in organisation the following first aid events, as necessary by First
Aid in the Office Code of Training:
 Selection and preparation of First Aid Officers (FAO);
 Establishment of first aid kits within the workplaces.
It is the FAO’s accountability to safeguard that the matters of all first aid kits are
preserved
First Aid Officer Training:
Smallest stage for preparation of a FAO is the Senior First Aid Certificate (or
equivalent). Reminder training must be commenced in every 3 years.
First Aid Officer Responsibilities:
The FAO is accepted to condense first aid help in the office. The FAO must
safeguard that they do not manage first aid facilities elsewhere their stage of exercise.
Attachment 2
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Emergency Response
Organisation
Name
Contact Title Phone number
KFC 08 7928 7102 KFC Alice Springs 08 7928 7102
State Emergency
Services (SES)
132 500
Or
000
State Emergency
Service
GPO Box 2706
ADELAIDE SA 5001
0881153800
Police 000 - -
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Organisation
Name
Contact Title Phone number
Fire 000 - -
Ambulance 000 - -
KFC- emergency evacuation plan
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Evaluation
The plan formed for risk management will be going to be very effective if the
management of the organization follows it effectively. The framed strategies can be
monitor by these methods:
By ensuring, the events are kept inside the area of the agreed planned
objectives;
Safeguard the activities and works are reliable with company’s vision, mission
and values;
If the business is a charity, use the info composed to show the public
advantage the charity is taking or any other objective foe which the organization has
been formed; and
Keep under appraisal internal and external variations that may need changes to
the organisation’s plan or disturb their capability to attain their aims.
To undertake such evaluation it is necessary that the company to conduct the
surveys, to look at the injuries happen in the workplace and to check is the
organization plan has be effectively working in minimizing the injuries in the
workplace.
Organization should have performance signs, the logical framework approach,
formal reviews, and public outlay tracking surveys.
Conclusion
According to the above analysis, it can be concluded that KFC is the best Fast
food restraint as it follows the best strategy planning. They are growing globally due
to their set goals and policies to deal in the competitive world. Despite success
worldwide, KFC is well known for their bad working condition and the result which
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came from such working conditions. KFC was unable to follow the standard of safety
and health management plan. The various employee of the organization was not
satisfied with the working condition. Although to improve such bad condition
company adopted various new methods and technologies just to meet the standard of
the safety and health management plan. To achieve the huge success, KFC also
introduces various new products in the menu just to attract the population globally
also; they were using the innovative technology for their growth so KFC is looking
forward for their business.
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References
Apte, U. M., & Reynolds, C. C. (2001). Quality Management at Kentucky Fried
Chicken. INFORMS Journal on Applied Analytics, 25(3).
Hossain, M. K., & Hossain, A. (2012). Factors affecting employee's motivation in the
fast fod industry. Research journal of Economic.
Klan, A. (2017, March 2). Union’s deals cut workers’ penalties. Retrieved from
www.theaustralian.com.au: www.theaustralian.com.au
Lynch, M. (2019). RIP KFC”: Public Perceptions of a Fast-Food Restaurant Closure.
Ecology of Food and Nutrition, 120-141.
Probst, Y. C., & Cunningham, J. (2015). overview of the influential developments and
stakeholders within the food composition program of Australia. Trends in
Food Science & Technology, 42(2), 173-182.
Rahman, M. M. (2019). Cultural Differences, Strengths, Weaknesses and Challenges
of Kentucky Fried Chicken (KFC) . Global Journal of Management and
Business, 19(1).
Roberts, M. (2009). Customer Retention Strategies of Fast-Food Outlets in South
Africa: A Focus on Kentucky Fried Chicken (KFC). Journal of African
Business, 235-249.
Rui, Y., Huang, H., Lu, M., Wang, B., & Wang, J. (n.d.). A Comparative Analysis of
the Distributions of KFC. International Journal of Geo-Information, 2016.
SafeWork NSW. (2019, April 2). Coffs Harbour KFC fined $60K after young worker
suffers serious burns. Retrieved from www.safework.nsw.gov.au:
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https://www.safework.nsw.gov.au/news/safework-media-releases/coffs-
harbour-kfc-fined-$60k-after-young-worker-suffers-serious-burns
Salton, J. (2017, May 9). KFC worker trips and falls into hot oil. Retrieved from
www.healthandsafetyhandbook.com.au:
https://www.healthandsafetyhandbook.com.au/kfc-worker-trips-and-falls-into-
hot-oil/
Schaper, M. T. (2014). Franchising In Australia. International journal of franchising
law, 12(4).
Searcey , D., & Richtel, M. (2017, October 2). Obesity Was Rising as Ghana
Embraced Fast Food. Then Came KFC. Times of India.
Work health and Sagety Management. (2018, May 17). Work Health and Safety
Management Plan. Retrieved from www.comcare.gov.au:
https://www.comcare.gov.au/__data/assets/pdf_file/0008/145286/WHS_123a_
04706_May17_v1fill-b66aa8587c8c4523af9505ce097736d4.pdf
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