This portfolio discusses the roles and responsibilities of a project leader and manager, including strategies, training, and communication. It also explores different leadership styles and their impact on team dynamics.
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Running head: PORTFOLIO PORTFOLIO Name of Student Name of University Author’s Note
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2PORTFOLIO Portfolio 1 Myself as a project leader Being a project leader I am usually responsible for providing guidance to a group of people as they aim in completing a particular project. I am also responsible for developing as well as implementing a particular timeline that would be used by the team members in order to reach their goal (Muller, 2017). Some of the ways using which I ensure that the employees reach their goals includes delegating various tasks to the members depending on their interests. I also have the responsibility of providing direction, instructions as well as guidance to a specific group of individuals who can be called as a team, for a particular purpose of achieving a certain objective (Lindsjørn, Sjøberg & Dingsøyr, 2016). I consider myself as an effective project leader because I know the strengths, motivation and weaknesses of my project members. I have various roles that I need to fulfil within my project, and in my organization. My job is to get various tasks done with the use of numerous resources that are available to me, including other project members or team leaders (Kerzner & Kerzner, 2017). I have pointed out some qualities or responsibilities that I follow for the purpose of carrying out a certain project in a successful manner. The roles are mentioned below Developinga particular strategy that would be used by the project team for the purpose of completing that project and receive some profits out of it weather it is in the aspects of finance or knowledge (Ramazani & Jergeas, 2015). There has been times, when I, along with my team had executed a particular project with specific strategy, planning and executing process and still the project failed. In this attempt we did not receive any financial profit butwereceivedknowledgeregardingthatparticularfieldandwealso obtained knowledge regarding how a project is not supposed to be carried out (Serrador & Pinto, 2015).
3PORTFOLIO I provide training to my project team members that they require. Before starting off with any project, I choose my team members wisely, after I choose my team members, I ensure that they are provided with the activities that they are interested in and considering their strength points (Lock, 2017). In case a particular member does not have enough skills, I ensure that he is provided with enough training so that he is able to carry out his tasks in an effective manner which would also contribute in success of the project. I keep a clear channel of communication among the project members and with me as well. The communication channel is a vital part that needs to be kept clear during execution of a project (Kosmala, Wiggins & Swanson, 2016). I always provide clear communication to my team. Whenever a project has to be executed, I carry out regular meetings with my team members in order convey to them their responsibilities. I also help the team members to maintain a clear communication among themselves. I allow them to discuss regarding their tasks and work in cooperation (Harrison & Lock, 2017). I had learnt his lesson from a practical experience. During a particular project, I had told a team member to inform another member to get hold of some resources that would be required, I had provided a particular deadline for collecting the resources, there was a miscommunication between the members and the one who was responsible for collecting resources thought that I had been angry on him and this discouraged him to work in an appropriate manner (Cleden, 2017). When I noticed changes in his behaviour towards the team and the project, I had held a meeting with him and clarified the overall matter with him. After that I try to keep clear communication with my team members.
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4PORTFOLIO From another person’s perspective I would like to share my team member’s point of view in order to describe what people about me as a project leader. Usually after competing every project, I provide a feedback for to my team member so that they can provide a detailed feedback on how I am as a project leader and what are the faults that they think I have and how it can be resolved (Chih & Zwikael, 2015). Some points that they have highlighted are as follows Micromanaging experienced people: my team members had pointed out that I usually micromanage experienced people, they said that new employees or inexperienced employees who want to learn something new must be provided more chances and they must not be provided with tasks that are very easy to perform (Brière, Proulx & Flores, 2015). Some members who were new in a certain project had been provided with easy tasks in order to check their ability, I usually do this in order to know their ability to work in easy situations, based on their ability, and I provide them with standardized tasks (Berssaneti & Carvalho, 2015). I do this because if I provide them with tough task in the very beginning of the project, they might not be able to work efficiently and they might get frustrated. Avoiding conflict: this is one of the qualities that had been highlighted by my project members, thy said this is a good as well as a bad quality. In most of the cases, I try to avoid collisions in any situation, if two of the project members are in the state of creating a collision, I separate them and try to avoid any sort of collision (Larsen, Shen & Lindhard, 2015). I must try to solve collisions instead of avoiding them because it would have high chances to create issues in future.
5PORTFOLIO Portfolio 2 “While project management is an activity undertaken with others, the projects themselves involve these other people doing—or not doing—just what is needed. This happens in an environment where the project manager has far less authority than responsibility, and it is this limitation of authority that characterises the project manager's role and propels the most successful project managers to demonstrate leadership.” Being a project manager, I have the responsibility for successful planning, initiation, execution as well as closure of a particular project. I need to have a combination of various skills including the ability to ask various penetrating questions, detect various assumptions that are unstated and then resolve conflicts along with various management skills (Kerzner, 2019). The vital among my duties include the recognition that various risks impact the success’s likelihood and that this particular risk might be formally as well as informally measured all throughout the life of the project (Lewandowski & Specht, 2015). I had been the project manager of a particular project within my organization, in this particular role, I had various responsibilities, the responsibilities that I had to fulfil various roles which include planning as well as defining scope, activity planning as well as sequencing, planning of resources, preparing schedules, estimating time, estimating cost, developing a particular budget of the project, documentation of the project, creating schedules and charts, analysis of various risks, managing issues and risks, monitoring as well as reporting progress, building up team leadership, strategic influencing, business partnering, working with various vendors, scalability, probability analysis and interoperability, controlling the quality of the project and realization of project (Turner, 2016). After these steps are undertaken, I had to take permission from my senior project manager, he reviews my performance on every field and then I am allowed to proceed. After these there are more fields that I need to look after, these aspects include maintaining effective communication skills, this is usually considered as one
6PORTFOLIO of the good qualities of a goof project manager because this skill helps members to connect with each other (Zjadewicz, White & Bouchal, 2016). I need to clearly explain the goals of the project to the members. I also explain everyone’s task, expectations, and responsibilities along with feedback. One more skill that I am required to have includes strong skills of leadership. This skill had helped me in motivating my team as well as drive them to the maximum performance so that they can achieve the team goals. A good decision maker is one more skill that I am expected to have for being a good project leader (Loufrani-Fedida & Missonier, 2015). This skill has always helped me in taking various decisions that had crucial solutions and situations where tough decisions were to be made. Technical expertise is an additional skill that I have and which has helped me in understanding the issues that are related to technical aspects (Nicholas & Steyn, 2017). The knowledge on theory and technical aspect has helped me in taking various strategic initiatives whenever it is required. I think I have been encountering a classic case of having the responsibility for the purpose of bringing about success within a particular project, without much authority, I am supposed to carry out things (Milosevic & Martinelli, 2016). I belong to the role of project manager within my organization. Though I have the formal title of a project manager, I do not have the authority to do something by myself. The actual scenario is that if I want to do something, I would have to talk to the manager or any of the client sponsors (de Carvalho, Patah&deSouzaBido,2015).TheresponsibilitiesthatIhaveincludeprocess responsibilities as well as people responsibilities. Process responsibilities include planning as well as defining the project and then manage various risks within the project, issues, communication, scope and similar factors are also analysed (Heldman, 2018). Besides process sills, I also have skills of people management. These qualities include providing effective,motivation,leadership,listening,communicatingandprovidingperformance
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7PORTFOLIO feedback. These people management skills do not include the right to hire or firing people. This authority is not provided to me. I would like to present a real scenario of my experience, I had been the project manager of a particular project that we were supposed to execute. In this particular project, I was provided the authority to plan and execute the project but all the activities within the project were to be performed by the members, I had to provide them instructions on their activities and responsibilities but I was not provided with the authority of performing any task, in this particular case, I had less number member and I still had some activities left to be divided, I was able to perform these activities but I did not have the authority to do so, in order to perform them I had to take the permission of my senior project manager (Hazır, 2015). I had asked the permission to perform certain activities due to lack of members, but I was suggested to take more members in my team and if skilled staffs are not available, I must provide training to other members so that they are able to perform those activities. In this particular case, even after requesting a lot I was not provided the authority to perform any task for completion of the project. Portfolio 3 The leadership style that suits me the best is coaching leadership style. This style has recently been added in the list of various leadership style and I find the definition of this leadership style similar to the steps followed by me for the purpose of managing a particular project (Zwikael & Smyrk, 2015). This style is a guiding leadership style, I usually guide my project members before they start working on that particular project. Instead of making various decisions as well as delegating tasks myself, similar to the autocratic leadership style, I take lead in order to get best out of the team as well as employees (Verzuh, 2015). I do have coaching skills, if a particular member is unable to carry out a particular task, I guide him in
8PORTFOLIO doing so. I help my team members to see how the work that are doing fits in the big picture. I take personal interest in helping the team members because it helps them in performing effectively and hence contribute to the success of the project (Hornstein, 2015). I feel that I am successful only when my team is successful. I require a lot of feedback, these feedbacks are positive as well as negative for my individual performance. I feel this leadership style helps me in producing a very positive workplace environment, this is because I am able to create a positive, stable working environment (Martens & Carvalho, 2017). This is because my goal is to help others so that they are able to improve their personal performance. The leadership style fits with my favoured team roles in numerous ways. I follow the coaching leadership style and this collaborated with the roles of my team. The team roles that I favour the most include implementer, this role describes the situation where people in a particular team get things done together with cooperation (Schwalbe, 2015). This leadership style helps the members to be more practical, well organized and efficient. This leadership style helps the implementers to turn the ideas of a team into plans that are aimed to be executed. The coaching leadership style helps a member to be in conservative nature slowly and steadily accept a particular change within the team (Samset & Volden, 2016). One more team role that is favoured by me includes coordination. The coordinators tend to possess the traditional roles of team. They help people in getting mature as well as confident in nature and hence helps in possessing good listening skills. The parts that I am not good at, I would bolster them. Few parts that I am not very good at includes flexibility, self-centred, unable to empathize and some more. These qualities would be bolstered by me, the steps that would be undertaken by me in order to improve my qualities are as follows
9PORTFOLIO Attend conferences of leadership: various conferences on the topic of leadership would help me in providing excellent chances for getting ideas as well as inspiration from true and tough leaders in my industry (Rumane, 2017). Along with this, I would be able to mingle with many amore professionals and hence expand my network. Leverage technology: there are various applications that are available for the purpose of team communication as well as scheduling like Crew, these sort of applications would be helpful for me to remove barriers that are formed in the process of effective communication within various diverse teams and hence help me in being a better leader (Kerzner, 2018). With the help of Crew I would be able to endure the fact that everyone within the project team is working with cooperation towards the success of the project. The application would help me in chatting with team members, mange various tasks, see the schedules, read various company announcements, trade shifts and many more. The way by which I would delegate the parts that I love doing includes various steps. Delegating my good skills would act to be the most important as well as effective skill of management (Todorović, Petrović & Mihić, 2015). If I do not have the ability to delegate in an effective manner, it would be impossible for me to advance in the process of managing a project to high positions of responsibility. I would be delegating my skills of leadership using various ways these are as follows 1.Picking the appropriate person: I would initiate in picking the right person for a vital task, this is would act as a major reason for success of a particular project. 2.Matching the requirements of a project to abilities of a person: I would ensure that a person to who I delegate a task is able to perform the task. 3.Delegate effectively to appropriate person: this step would free me from doing more things that are of higher value (Layton & Ostermiller, 2017). More of my essential
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10PORTFOLIO tasks that I am able to delegate teach others would help me in proving more time to perform things that only I can perform. 4.Delegate small tasks to new staffs: this would help me to maintain a balance within the team. Providing easy tasks to new staffs would help me in judging their ability to do tough tasks in complicated situations (Aga, Noorderhaven & Vallejo, 2016). Providing easy tasks to new employees would help them to trust me more and rely on me if they cannot do the tasks, and hence I can decide if they can be provided with tough tasks. The way I would ensure that the parts that I favour least still get enough attention that they require for good project leadership are by teaching my tasks to some of the senior staffs (Binder, 2016). Senior staffs usually have the ability to do complicated tasks in complex situations, they also have better decision making quality, and hence I can teach them my tasks, in this way I would not need to concentrate on some part of my tasks but they would be paid sufficient concentration while they are carried out (Young, 2016). Besides teaching and allocating my tasks to senior employees I would also monitor their performances so that I am able to understand the staff who is performing the best and who could be provided with more complicated tasks compared to others. Portfolio 4 Dear Self, The three incidents I have been involved in and that pose ethical dilemma are as follows Once I had been a part of a project and my team members had performed their activities with utmost interest. After few months, two of the staffs had a fight among themselves, they fought in such a way that they denied to work with each other (Joslin &
11PORTFOLIO Müller, 2015). One employee wanted to implement am idea that was completely unethical in nature but it would have been better for the entire group. The idea would have allowed the project to be completed within deadline and it success of the project was guaranteed (Heldman, 2018). The other employee did not agree in implementing the plan, he wanted to work honestly and achieve success for the project. I had no idea regarding the fight that was going on between them because they did not inform me anything regarding it (Heravi, Coffey & Trigunarsyah, 2015). I came to after a staff informed me about the fight. I held a meeting with both the staffs and discussed with them regarding the matter. They explained to me the entire fight and requested me to take a decision. The staffs were fighting because the project that we were working on, had already been done by another team, one staff wanted us to get their project outcome and take some help so that we can solve in an effective manner (Kliem & Ludin, 2019). Another employee denied in doing so because he wanted to work honestly so that the team is able to gain knowledge regarding the project. I was in a dilemma on what to do, I decided that we would be taking help from the project of another team but I ensured the entire project was carried out with utmost honesty and the solution of their project was accessed only by me (Rezvani, Chang & Wiewiora, 2016). This way I had faced an ethical dilemma and was able to take a wise decision without harming any principle of ethics within the workplace. One more incident that I had been a part of includes a project where were supposed to develop a software for mobile devices like, laptops, mobile phones, tablets and many more. We had completed the entire project within the deadline except the testing phase (Oliveira, Conte & Cristo, 2016). We had a conflict within our team where few members had suggested that we can launch the software without the testing phase because they were confident regarding their performance, and few of them denied in doing do, the wanted the software to go through a proper and detailed testing phase (Serrador & Turner, 2015). The main issues in
12PORTFOLIO this particular project was that if the software was to undergo a testing phase, it would not be delivered within the provided deadline and if the project is executed without the testing phase, they are chances the software would have bugs and the entire project might fail, this would not only lad to financial loss of the organization but would also put down the image of the organization (Heagney, 2016). Besides this if the software is delivered within the assigned deadline the clients might get pissed and hence stop investing in further projects of the organization. In this particular case the decision making was very tough, hence the decision that was taken by me is to make the software undergo the testing phase and deliver a bug or error free software (Nguyen- Duc, Cruzes & Conradi, 2015). This made us miss the deadline and the clients as well as customers were out of control, we tries to convince them by delivering them an error free software. This had frustrated customers but it gained the confidence of the clients, they were impressed that instead of meeting the deadline and delivering a faulty software we had provided a full proof software and avoided any major harm to the organization in the aspects of finance as well as image. The last experience that I had been through includes a project where we had to develop a particular software for mobile phones, this particular project had various staffs involved in it and professionals who had detailed knowledge regarding the development of a software (Kerzner, 2017). While proceeding with the project we had faced an issue where we realised that it was impossible to deliver the software within deadline, if we did so, the security measures that were to be incorporated within the software could not be completed (Ross, 2017). The main ethical dilemma is that if we did not develop the software, the devices could not be launched and this would decrease the value price of the entire product and on the other hand if we deliver the software without incorporating proper security measure, it would be useless for the customers to but the products (Portny, 2017). The decision making process in this particular ethical dilemma was very difficult, after a long
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13PORTFOLIO time I decided that we would launch the software with basic security facilities and after a while we would update it priding advanced security settings. This update would be available for the customers after few months (Lientz & Rea, 2016). This had violated the ethics of providing a full proof solution, but it fulfilled the ethics of delivering the project within deadline. From my previous experiences, I have gained knowledge on how to handle situations especially ethical dilemma. I would use this knowledge from ethical dilemmas and utilize in my future projects in order to handle my future projects in effective manner (Badewi, 2016). This would also help me in carrying out better decision making when an ethical dilemma occurs. Portfolio 5 A proper reflective practice on a particular project that I might be working on and that encourages reflection on the practice by members of my future team that would result in suggestions for a change, improvement and development, the practice of reflective would help me in increasing the group’s capability to reflect on various actions that are undertaken within a particular project (Aga, Noorderhaven & Vallejo2016). These actions are reflected upon in order to engage in a particular process of the continuous learning. Various evidences that I have collected in the topic of reflective thinking is that though this particular approach acts as a crucial tool for learning within an organization, few of the organisations pay enough attention to it (de Carvalho, Patah & de Souza Bido, 2015). It has been observed that most of the organizations do not initiate in incorporating reflective tool into their management and leadership skills. Most of the individuals prefer actions than reflection, this has actually become a great blow to various organizations especially after they get tapped into emerging challenges (Heldman, 2018). The concept of reflective practice has been understood in
14PORTFOLIO various ways by numerous scholars, in this particular case, the concept of reflective practice can be interpreted into numerous ways in which several criteria could be used. Reflective thinking would help in involving thinking regarding, or reflecting on what a project aims at (Zwikael & Smyrk, 2015). This attempt would help in closely relating to the overall concept of learning from various experiences of an individual. Reflective practice would usually require conscious effort for the purpose of thinking regarding events and hence would help me in developing insights into team members (Berssaneti & Carvalho, 2015). Reflective practice within a group would help me to pause as well as think reading the practices that would be undertaken by the team members, consciously analyse my decision making and then draw on the theory for relating it to what we have done in practice. Reflective practice could be a very powerful tool for the organisational learning and evaluation and monitoring (Lindsjørn, Sjøberg & Dingsøyr, 2016). It could be used by me for the purpose of addressing various issues of position, resistance, conflict as well as power relationships that are often present in the process of development. I can use reflective practice for various purposes, these fields include 1.Participatory as well as qualitative research 2.Power and gender analysis 3.Feminist standpoint theory and social constructivism 4.Methods of community development and facilitation. 5.Evaluation and monitoring. 6.Organizational learning as well as change and capacity development. 7.Proper attention to relationships and power in aid. In order to carry out reflective practice the overall team must have a hand-out of various journals, peer groups as well as co-operative inquiry and many more. Keeping a particular
15PORTFOLIO reflective journal would be helpful for me as well as team members in practicing reflective practice (Ramazani & Jergeas, 2015). This would help us in reflecting with the help of documenting ideas, observations, visions, feelings and many more. It can be carried out in a laptop, computer or on paper. While keeping a particular reflective journal, some tips can be followed by my team, these tips include writing to themselves and write on regular basis, write informally, using the style that they are comfortable with, write on paper if possible, writing in their own language, being relaxed as well as comfortable while writing, try to sit in different places as well as positions while writing, make use of drawings and diagrams, record events and reflect on the processes, ask various questions and hence challenge assumptions, connect the personal as well as professional experiences to various theories and concepts. Keeping a particular reflective journal would help the team into various ways, these ways include Focusing on thoughts and hence develop various ideas Developing our voice and gain confidence as well Experimenting with numerous ideas and as questions. Organize our thinking with the help of exploring as well as mapping complex issues Develop our conceptual as well as analytical skills Reflect on ad then make sense of the experiences and processes behind them Express our feelings along with the emotional responses. Become aware regarding our strategies and actions Develop out writing skills as well as style and then explore various styles of writing. Develop a good and advanced conversation with other people.
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17PORTFOLIO References Aga, D. A., Noorderhaven, N., & Vallejo, B. (2016). Transformational leadership and project success: The mediating role of team-building.International Journal of Project Management,34(5), 806-818. Badewi, A. (2016). The impact of project management (PM) and benefits management (BM) practices on project success: Towards developing a project benefits governance framework.International Journal of Project Management,34(4), 761-778. Berssaneti, F. T., & Carvalho, M. M. (2015). Identification of variables that impact project success in Brazilian companies.International Journal of Project Management,33(3), 638-649. Binder, J. (2016).Global project management: communication, collaboration and management across borders. Routledge. Brière, S., Proulx, D., Flores, O. N., & Laporte, M. (2015). Competencies of project managers in international NGOs: Perceptions of practitioners.International Journal of Project Management,33(1), 116-125. Chih, Y. Y., & Zwikael, O. (2015). Project benefit management: A conceptual framework of target benefit formulation.International Journal of Project Management,33(2), 352- 362. Cleden, D. (2017).Managing project uncertainty. Routledge. de Carvalho, M. M., Patah, L. A., & de Souza Bido, D. (2015). Project management and its effects on project success: Cross-country and cross-industry comparisons.International Journal of Project Management,33(7), 1509-1522.
18PORTFOLIO Harrison, F., & Lock, D. (2017).Advanced project management: a structured approach. Routledge. Hazır, Ö. (2015). A review of analytical models, approaches and decision support tools in project monitoring and control.International Journal of Project Management,33(4), 808-815. Heagney, J. (2016).Fundamentals of project management. Amacom. Heldman, K. (2018).PMP: project management professional exam study guide. John Wiley & Sons. Heldman, K. (2018).Project management jumpstart. John Wiley & Sons. Heravi, A., Coffey, V., & Trigunarsyah, B. (2015). Evaluating the level of stakeholder involvement during the project planning processes of building projects.International Journal of Project Management,33(5), 985-997. Hornstein, H. A. (2015). The integration of project management and organizational change management is now a necessity.International Journal of Project Management,33(2), 291-298. Joslin, R., & Müller, R. (2015). Relationships between a project management methodology and project success in different project governance contexts.International Journal of Project Management,33(6), 1377-1392. Kerzner, H. (2017).Project management metrics, KPIs, and dashboards: a guide to measuring and monitoring project performance. John Wiley & Sons. Kerzner, H. (2018).Project management best practices: Achieving global excellence. John Wiley & Sons.
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19PORTFOLIO Kerzner, H. (2019).Using the project management maturity model: strategic planning for project management. Wiley. Kerzner, H., & Kerzner, H. R. (2017).Project management: a systems approach to planning, scheduling, and controlling. John Wiley & Sons. Kliem, R. L., & Ludin, I. S. (2019).Reducing project risk. Routledge. Kosmala, M., Wiggins, A., Swanson, A., & Simmons, B. (2016). Assessing data quality in citizen science.Frontiers in Ecology and the Environment,14(10), 551-560. Larsen, J. K., Shen, G. Q., Lindhard, S. M., & Brunoe, T. D. (2015). Factors affecting schedule delay, cost overrun, and quality level in public construction projects.Journal of Management in Engineering,32(1), 04015032. Layton, M. C., & Ostermiller, S. J. (2017).Agile project management for dummies. John Wiley & Sons. Lewandowski, E., & Specht, H. (2015). Influence of volunteer and project characteristics on data quality of biological surveys.Conservation Biology,29(3), 713-723. Lientz, B., & Rea, K. (2016).Breakthrough technology project management. Routledge. Lindsjørn, Y., Sjøberg, D. I., Dingsøyr, T., Bergersen, G. R., & Dybå, T. (2016). Teamwork quality and project success in software development: A survey of agile development teams.Journal of Systems and Software,122, 274-286. Lock, D. (2017).The essentials of project management. Routledge. Loufrani-Fedida, S., & Missonier, S. (2015). The project manager cannot be a hero anymore! Understanding critical competencies in project-based organizations from a multilevel approach.International Journal of Project Management,33(6), 1220-1235.
20PORTFOLIO Martens, M. L., & Carvalho, M. M. (2017). Key factors of sustainability in project management context: A survey exploring the project managers' perspective.International Journal of Project Management,35(6), 1084-1102. Milosevic, D. Z., & Martinelli, R. J. (2016).Project management toolbox: tools and techniques for the practicing project manager. John Wiley & Sons. Muller, R. (2017).Project governance. Routledge. Nguyen-Duc, A., Cruzes, D. S., & Conradi, R. (2015). The impact of global dispersion on coordination, team performance and software quality–A systematic literature review.Information and Software Technology,57, 277-294. Nicholas, J. M., & Steyn, H. (2017).Project management for engineering, business and technology. Routledge. Oliveira, E., Conte, T., Cristo, M., & Mendes, E. (2016, September). Software project managers' perceptions of productivity factors: findings from a qualitative study. InProceedings of the 10th ACM/IEEE international symposium on empirical software engineering and measurement(p. 15). ACM. Portny, S. E. (2017).Project management for dummies. John Wiley & Sons. Ramazani, J., & Jergeas, G. (2015). Project managers and the journey from good to great: The benefits of investment in project management training and education.International Journal of Project Management,33(1), 41-52. Rezvani, A., Chang, A., Wiewiora, A., Ashkanasy, N. M., Jordan, P. J., & Zolin, R. (2016). Manager emotional intelligence and project success: The mediating role of job satisfaction and trust.International Journal of Project Management,34(7), 1112- 1122.
21PORTFOLIO Ross, J. E. (2017).Total quality management: Text, cases, and readings. Routledge. Rumane, A. R. (2017).Quality management in construction projects. CRC Press. Samset, K., & Volden, G. H. (2016). Front-end definition of projects: Ten paradoxes and some reflections regarding project management and project governance.International Journal of Project Management,34(2), 297-313. Schwalbe, K. (2015).Information technology project management. Cengage Learning. Serrador, P., & Pinto, J. K. (2015). Does Agile work?—A quantitative analysis of agile project success.International Journal of Project Management,33(5), 1040-1051. Serrador, P., & Turner, R. (2015). The relationship between project success and project efficiency.Project Management Journal,46(1), 30-39. Todorović, M. L., Petrović, D. Č., Mihić, M. M., Obradović, V. L., & Bushuyev, S. D. (2015). Project success analysis framework: A knowledge-based approach in project management.International Journal of Project Management,33(4), 772-783. Turner, R. (2016).Gower handbook of project management. Routledge. Verzuh, E. (2015).The fast forward MBA in project management. John Wiley & Sons. Young, T. L. (2016).Successful project management. Kogan Page Publishers. Zjadewicz, K., White, D., Bouchal, S. R., & Reilly, S. (2016). Middle managers’ role in quality improvement project implementation, are we all on the same page?–A review of current literature.Safety in Health,2(1), 8. Zwikael, O., & Smyrk, J. (2015). Project governance: Balancing control and trust in dealing with risk.International Journal of Project Management,33(4), 852-862.