Communication between Front Office and other Departments of Hotel

Communication
between Front Office
and other Departments
of Hotel

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
CONCLUSION ...............................................................................................................................6
REFERENCES ...............................................................................................................................7

INTRODUCTION
Communication is a fundamental exercise of human beings which they perform everyday
for exchanging information with one another. It is a process of creating and sharing of ideas and
views amongst the people to reach a common understanding and mindset. It is a very important
and essential tool for organisations to operate effectively as through proper communication a
synergy can be created in entity and amongst its different departments. This report, covers
different aspect of effective communication which is required amongst front office of a Hotel
and other functional units or departments existing (Barnlund, 2017). Managers of hotel and other
departmental units have to ensure that the techniques and tools they are using for developing
communication are appropriate and potential enough for running the day to day operations.
Development of proper communication is necessary because of the interrelationships of different
functional units on each other and for achieving all goals and objectives of company effectively.
For this assignment, Intercontinental Hotels are chosen for understanding usage of
communication in organisation. Intercontinental Hotels is a British multinational hospitality
service provider. Intercontinental Hotels also denoted as IHG which was established in 2003 and
headquartered in Denham, Buckinghamshire, England. IHG is rendering its services in around
100 countries having huge operations on a very large scale.
MAIN BODY
Front office department of business is a face and voice of them, they are the most visible
department of the organisation. Front office department works as the common and only link
between the customers and the businesses, they are the communication channel amongst the
organisation and guests. Intercontinental Hotels also, have a front office team in which several
experts are employed. Front office department works with several other departments their work
are interrelated and therefore, effective flow of communication is required to run in organisation
amongst departments and front office. Effective communication between functional units is very
helpful for the Intercontinental Hotels as it enables them to perform all tasks in an appropriate
and efficient manner. In the next section importance of communication is discussed in context or
front office and other departmental units by showing their interrelationships and for effective
completion of all tasks in time.
Front office and House-keeping departments