Managing accommodation services (PART 2) INTRODUCTION 3 P6 Introduction

Managing accommodation
services(PART 2)

Table of Contents
INTRODUCTION................................................................................................................................3
TASK 3.................................................................................................................................................3
P6 Review the key roles found within the housekeeping department in a selected organisation....3
P7 Assess the importance of forecasting linen stock and other guest supplies to ensure sufficient
supply to meet demand....................................................................................................................3
P8 Illustrate the importance of interrelationships between housekeeping and other key
departments within a selected organisation to provide quality........................................................4
TASK 4.................................................................................................................................................5
P9 Examine the importance of scheduling maintenance or repair work to minimise disruption to
guests...............................................................................................................................................5
P10. Discuss the importance of security within a selected organisation.........................................5
CONCLUSION....................................................................................................................................6
REFERENCES.....................................................................................................................................7

INTRODUCTION
In this report, a study will take place on different types of facilities that are provided by
hospitality sector in relation to accommodation, along with this, a study will get conducted on the
Front Office department of the organisation. Along with this, a discussion will take place on how
much house keeping is essential for accommodation services. Also, roles of responsibilities
performed by security and other facilities in accommodation services will come in this study.
TASK 3
P6 Review the key roles found within the housekeeping department in a selected organisation.
House keeping is considered as one of the most important department in hospitality industry,
as they use to provide services related to daily maintenance like cleaning and maintaining rooms for
organisations like InterContinental hotel groups. Some of the importance of house keeping for
InterContinental hotel groups are as follow :-
1. Follow the rules and regulations of organisation so that they can maintain and clean the
room of hotel. As they use to clean the bed, dusting, vacuuming, and cleaning and sanitizing
bathrooms.
2. Collect the uniform from the employees of different departments and give them to laundry
service and also provide employees clean and ironed uniforms.
3. Store the chemicals on the place which is designed according to the legislations of
organisation and also have to keep them away from general public.
4. They have to greet their guests and also have to acknowledge them.
5. They have to report the department heads and have to give status of services, so that the room
can sold to any customer.
6. They have to give details about the wear and tears that need maintenance in organisation so that
their functioning do not get affected.
7. They are required to follow all the safety measures and regulations and also have to report
immediately when any case of safety or health measure accident.
P7 Assess the importance of forecasting linen stock and other guest supplies to ensure sufficient
supply to meet demand.
It is the duty of house keeping department of an organisation for managing the guest room and
also to provide required facilities, so that their guest do not face any problem ( Odunlade, 2012). As no
one carry each and every required things with them, therefore organisation have to provide some of
these to their customers. Some of these supplies are as follow :-