Effective Communication and Performance Improvement

PREPARING FOR SUCCESS
AT UNIVERSITY
KNOWLEDGE AND
CREATIVITY

Table of Contents
INTRODUCTION...........................................................................................................................3
PART A...........................................................................................................................................3
Demonstration of the experience of effective communication and the process which enable to
improve performance..................................................................................................................3
PART B............................................................................................................................................4
Reflation of how communicating and working in professional way can influence individual,
behavior and experience..............................................................................................................4
CONCLUSION................................................................................................................................5

INTRODUCTION
Creativity concern with the process of applying and creating new knowledge. This report
will provide job education and job experience of the both current and previous job. This report
will demonstrate experience of the effective communication through Discoll's Model of
reflection. In other part this report will provide communicating in the professional and
academic.
PART A
Demonstration of the experience of effective communication and the process which enable to
improve performance
Driscoll's Model of reflation
What
Communication is one of the important part to develop new skills and it helps me also to
gain experience in my previous job. If any individual want to become a successful I their life
then it is important for them to have good communication skills and how to handle clients. When
I was working in the as a delivery man then I take good experience from the seniors who were
working from log time in delivery work. Daily I was getting different people, some of them was
good nature, and they were talking good with me, when I take time in the delivery most of the
people get angry, and they talk so rude (Austin and Pinkleton., 2015). When I talk with my
seniors about it then they give knowledge about how to handle customers, and they tell me that
you should have a effective communication and skills to handle customers. This advice from my
seniors help me a lot in my life and this help me to make my communication effective. It helps
to improve my performance in the job. Mangers of the company was good communicator and
this motivates me to work harder and become a successful in my life. I was having better
relationship with the superiors of the company as compare to the other employees. Because I
used to share my problems with them and this helps to create better relationship.
So what
The experience I have gain from my delivery job help me to understand the importance
of the communication and I have learned that if you become to be successful in your life then it
is important for you to have effective communication skills. If we have good communication
skills, and we know how to talk with the customers then we can be a successful businessman and
if we are working in the company then we can give their best to achieve objectives and goals of